1. KEVIN D. FACEY
1966 West Melvina Street, Milwaukee, Wisconsin 53206
(414) 445-6559 (Home), (414) 520-4088 (Cell), kfacey@hotmail.com
INFORMATION TECHNOLOGY
DESKTOP SUPPORT/HELP DESK
Support oriented IT professional with three years of experience in Desktop and Network Support, and Information
Management.
• A+ and Network + certifications.
• Solid knowledge of Windows 9x/NT/2000/XP.
• Ability to communicate, and interface with management, staff, and end-users.
• Ability to provide excellent customer service and support to both external and internal customers.
• Ability to learn new hardware, software, network systems, and other technology related systems.
TECHNICAL KNOWLEDGE AND SKILLS
Software Applications: AVG Anti-Virus; Ad Adware 2007; Microsoft Outlook; McAfee Virus Scan; Pershing Net
Exchange Professional 5.0; Symantec Ghost; HEAT; Peregrine Service Center; Adobe Acrobat Reader; Spybot;
Windows XP Service Pack 2; Novell Console One; Novell GroupWise; Novell Application Launcher.
Programming Languages: COBOL; JCL; SAS.
Desktops and Laptops: Compaq and Dell.
Printers: Lexmark; IBM.
Operating Systems: Windows XP; Windows 2000; Windows NT; Windows 98.
INFORMATION TECHNOLOGY EXPERIENCE
Desktop Support 01/2008-01/2008
Corestaff – Rockwell Automation, Milwaukee, Wisconsin
• Provided desktop support for new end –users.
• Installation, configuration and maintenance of PC hardware and software applications including Lotus Notes,
Windows XP, and Microsoft Office Suite 2003.
• Deployment of PC desktops and laptops to new end users.
Desktop Support, Material Handler 08/2007-09/2007
TAC Worldwide – Lehman Brothers, United States Social Security Administration, Target, Brookfield, Wisconsin
• Provided technical support for various companies.
• Wiped technical data from desktop computers.
• Equipment rollout of PC desktops, printers, and other information technology peripherals.
• Deployed PC desktop equipment for new and existing end-users.
• Basic break/fix of Lexmark network printer.
Desktop Support 02/2007-2/2007
Apex Systems – Unisys, Brookfield, Wisconsin
• Provide desktop support for businesses, schools and home users.
• Installed software applications when needed.
• Installed new PC hardware parts, including motherboards and hard drives.
Desktop Support 06/06-07/2006
LifeStyle Staffing – State of Wisconsin Department of Human and Family Services, Milwaukee, Wisconsin
• Provide desktop support for management, staff, and end-users.
• Installation, configuration and maintenance of software applications including Microsoft Office.
• Utilized Peregrine Service Center to monitor call tickets and to escalate to help desk specialists.
• Restored missing and frozen passwords, and created new users accounts utilizing Novell Console One.
• Provided weekly and monthly tape backups.
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Systems Access Representative 01/2006-04/2006
Manpower Professional – Northwestern Mutual Investment Services, Milwaukee, Wisconsin
• Provided technical and phone support for financial representatives, assistants and managers.
• Provide downloaded information for users to access Net Exchange Professional software.
• Restored missing passwords utilizing the CICS.
• Able to communicate with users via phone or MS Outlook with issues dealing with the Net Exchange
Professional software.
Application Specialist 1 11/1998-08/2003
Milwaukee County Government, Milwaukee, Wisconsin
• Provided network support for management, staff and end-users in Windows XP, 2000 and 98 environments.
• Also, develop applications for internal customers utilizing the COBOL language within the TSO/MVS
mainframe.
• 2 1/2 years of experience working with the network support group.
• Installation, upgrade, and troubleshooting of IBM compatibles, Lotus Notes, scanners and network printers in
a Windows XP/2000/NT/98 OS environment.
• An Equipment Rollout (Add, Moves, and Changes) background.
• Assisted in the Help Desk area for persons who are sick, or in a meeting utilizing the Heat call ticketing
system.
VOLUNTEER EXPERIENCE
Computer Recycling Program Volunteer 07/2007-09/2007
Independence First, Milwaukee, Wisconsin
Refurbishing older computers to be use by customers with physical disabilities.
• Install and configure memory and new hard drives.
• Installing and configuring a new operating system, Windows 2000/XP.
• Installing software applications including, AVG Anti-Virus, Ad-Aware 2007, Spybot and Windows XP
Service Pack 2.
NON-IT WORK EXPERIENCE
School Bus Driver 05/2008-present.
Lamers Bus Lines, Butler, Wisconsin
• To provide safe and professional service for students to and returning from school.
• In addition, performed charter service for young people of various educational institutions, including the Boys
and Girls Club, to museums, baseball games and summer educational programs.
Mail Handler 11/2007-01/2008
FedEx Home Delivery, Oak Creek, Wisconsin
Handle and sort packages of various sizes and weight to be shipped to customers in the local area. Ability to lift up to
50lbs of mail.
Data Entry 10/2007-10/2007
Nissan Staffing and Continuum, Wauwatosa, Wisconsin
• Performed data entry of various costumes and other Halloween toys that were returned by customers.
• Performed inspection of costumes, to make sure that there are no rips or tears in them.
EDUCATION AND TRAINING
Customer Service Representative Training, Victory Personnel Services, Time Warner Cable, Milwaukee, Wisconsin
A+ Certification, TechSkills, Brookfield, Wisconsin
Network + Certification, TechSkills, Brookfield, Wisconsin
Bachelor of Science in Computer Science- Business Administration, Rust College, Holly Springs, Mississippi
