Talking Performance Support with Charles Jennings and Xyleme

•

0 likes•513 views

This document discusses mobile phone usage and the shift towards mobile performance support for learning. The key points are: 1) As of 2011, there were over 5.9 billion mobile subscriptions globally, with a penetration rate of 87% worldwide and 79% in developing countries. 2) Children in the US are now more likely to own a mobile phone than a book. 3) Performance support provides access to knowledge at the point of need, giving a competitive advantage over traditional training which relies on memorization. 4) Learning has shifted from "pushes" of formal training to "pulls" of on-demand, informal learning through performance support and guidance from others.

End 2011

World Population: 7 billion

5.9 billion* mobile subscriptions
Global penetration: 87%
Developing World: 79%

Photograph: © Charles Jennings

* Data from International Telecommunications Union (ITU) 2012 2
2

Children in the US are more likely to
own a mobile phone than a book

(85% of children own a phone
while only 73% own books at
home*)

3
* Data: Sybase, September 2010

Learning at the moment of need

Performance Support
Access to knowledge at the point of need provides the
real competitive advantage

Memorization Familiarization On-Demand

Concept Context Task
Purely conceptual What is the process? How do I do this?

Training
Performance Support
WORKPLACE LEARNING

from STOCKS to FLOWS

“We are moving from STOCKS of Knowledge to
FLOWS of knowledge”

John Seely Brown
(former Chief Scientist, Xerox PARC)

Most Learning Happens beneath the waterline

10% formal courses Process
above waterline Management

informal
observation

projects
90% Support
below waterline Guidance
mistakes
rich conversations

successes & informal
failures coaching

The 70:20:10 framework
70% 20% 10%

LEARN & DEVELOP
LEARN & DEVELOP LEARN & DEVELOP
THROUGH
THROUGH THROUGH
STRUCTURED
EXPERIENCE OTHERS
COURSES & PROGRAMS

90% = EXPERIENTIAL & SOCIAL
LEARNING & DEVELOPMENT

Learning at the SPEED of Business

“there is an inherent inertia in traditional learning approaches”

Charles Jennings
Duntroon Associates
email: charles@duntroon.com
Web: www.duntroon.com
Twitter: @charlesjennings

Blog: charles-jennings.blogspot.com
(or from www.duntroon.com)

Internet Time Alliance
www.internettimealliance.com

All content © copyright Duntroon Associates or licensed for Duntroon use except where
stated. Not to be distributed in electronic format without prior permission.
No content to be copied without prior permission

n this co-presented webinar, David Duschene of Insidedge provides insight on how the right mix of social media tools can improve employee engagement when they\'re used strategically. Julian Mills of Prescient Digital Media then shares real world case studies of organizations who have delivered these strategies using Intranet 2.0 technology, and presents a methodology for planning and measuring for social communication success.

Social Communications: Delivering Winning Internal Communications Programs Wi...

Prescient Digital Media

In this co-presented webinar, David Duschene of Insidedge provides insight on how the right mix of social media tools can improve employee engagement when they're used strategically. Julian Mills of Prescient Digital Media then shares real world case studies of organizations who have delivered these strategies using Intranet 2.0 technology, and presents a methodology for planning and measuring for social communication success. View the webinar video here: http://bit.ly/99E4ue

Using Social Media to Drive Employee Engagement Michael Specht

Mobile Tipping Point

TheLHTGroup

Teigland_Exploring future of value creation

Robin Teigland

Social Media for Trainers: ASTD Corpus Christi

Neovia Solutions

Intranet 2.0 on a Budget

Prescient Digital Media

Viewers also liked

Programacion anual CTA-5to- Rutas de Aprendizaje 2015

María Luisa Romero Sáenz de Vásquez

Enfoque Área: Ciencia, Tecnología y Ambiente

Elizabeth Calderón

DIAPOSITIVA DE CONOCIMIENTOYue Hernadez Velasco

Sesion De Aprendizaje Desastres Naturales 2

Guido Andia Terrazas

Problemas Leyes de Newton Nivel 0BESPOL

El conocimiento

Universidad Nacional de Trujillo

Viewers also liked (6)

Programacion anual CTA-5to- Rutas de Aprendizaje 2015

Enfoque Área: Ciencia, Tecnología y Ambiente

DIAPOSITIVA DE CONOCIMIENTO

Sesion De Aprendizaje Desastres Naturales 2

Problemas Leyes de Newton Nivel 0B

El conocimiento

Similar to Talking Performance Support with Charles Jennings and Xyleme

Current state of_digital_business_environment_in_finland

Mathias Calonius

Overcoming Barriers to UC Adoption-Bill Haskins of Wainhouse ResearchChristina Inge

Using Mobile Devices to Build Community in the Classroom

Jackie Gerstein, Ed.D

Who is driving the bus?

Tanya Joosten

Mobile Learning Presentation - VWBPE

Jackie Gerstein, Ed.D

Teigland_Exploring future of value creation

ssemba2012

Measuring the Impact of Social Media in Government

Andrew Krzmarzick

Measuring the Impact of Social Media in Government

Ari Herzog

Mobile learning presentation for the 4t Virtual Conference 2012

Jackie Gerstein, Ed.D

Social Communications: Delivering winning internal communications programs wi...

Prescient Digital Media

Social Communications: Delivering Winning Internal Communications Programs Wi...

Prescient Digital Media

Using Social Media to Drive Employee Engagement Michael Specht

Mobile Tipping Point

TheLHTGroup

Teigland_Exploring future of value creation

Robin Teigland

Social Media for Trainers: ASTD Corpus Christi

Neovia Solutions

Intranet 2.0 on a Budget

Prescient Digital Media

Mobile Learning Case Studies

Jeff Tillett

OAA12 - Growing research by going open: The possibilities and problems for st...

BioMedCentral

CLO Webinar: How to Measure Informal Learning and Engage Managers to Optimize...

Human Capital Media

Informal learning measurement (social networks, performance support, coaching) is on the rise. It is important to think about measuring this investment and comparing it against formal programs to determine its mix and place. In addition, the root cause of low learning impact is lack of manager support. This webinar will address why this happens and how to overcome it. In this webinar, you will: 1. Define informal learning and a learning taxonomy to incorporate it. 2. Discuss when and how to measure informal learning. 3. Understand the reasons for scrap learning and low manager support. 4. Discuss tools and methods to increase manager support and optimize learning impact.

The PD Blender: Blending Virtual and Face-to-Face For Effective PDNorth Carolina Association for Middle Level Education

Similar to Talking Performance Support with Charles Jennings and Xyleme (20)

Current state of_digital_business_environment_in_finland

Overcoming Barriers to UC Adoption-Bill Haskins of Wainhouse Research

Using Mobile Devices to Build Community in the Classroom

Who is driving the bus?

Mobile Learning Presentation - VWBPE

Teigland_Exploring future of value creation

Measuring the Impact of Social Media in Government

Mobile learning presentation for the 4t Virtual Conference 2012

Social Communications: Delivering winning internal communications programs wi...

Social Communications: Delivering Winning Internal Communications Programs Wi...

Using Social Media to Drive Employee Engagement

Mobile Tipping Point

Teigland_Exploring future of value creation

Social Media for Trainers: ASTD Corpus Christi

Intranet 2.0 on a Budget

Mobile Learning Case Studies

OAA12 - Growing research by going open: The possibilities and problems for st...

CLO Webinar: How to Measure Informal Learning and Engage Managers to Optimize...

The PD Blender: Blending Virtual and Face-to-Face For Effective PD

More from Xyleme

Learning Delivery: Meeting the Learner Where They Are - Part 1

Xyleme

In this 27 minute webinar, part 1 of a 2 part series, Xyleme will have a conversation with Cristine Lipscomb (Duckworth), partner in the Chapman Alliance, about how and where learners learn. Like she does with her many clients from a variety of industries, she will address the big picture questions like ‘how do we adapt our content strategy to address the needs of the modern learner’, and ‘where do we put our technology investments to ensure delivery anytime, anywhere?’

Caterpillar Single SourceXyleme

Paychex Single Source AuthoringXyleme

Bersinby deloitte caterpillarcontentstrategy_finalXyleme

The Princeton Review: A Case Study in Scalable Learning Content Delivery

Xyleme

Designing solutions for large scale content development and online delivery can be daunting. Michael Bleyhl, VP, Product Technology of The Princeton Review, is not only responsible for setting learning technology strategy, but also for setting the standards around Adaptive, Predictive and Personal Learning. He will discuss their unique business challenges, solution design, key integration strategies as well as his vision for the future of personalized online learning. He is joined by Mark Hellinger, CEO of Xyleme. The Xyleme Learning Platform has played a critical role in The Princeton Review’s success, incorporating single-source content development along with secure, scalable delivery from the cloud.

Create Responsive Learning, Engage Mobile UsersXyleme

The Google Analytics Approach to Measuring Learning: Allowing HR to move at t...

Xyleme

A strategic partner to the business is able to prove the effectiveness and efficiency of their organization. Today, we measure time-in-training, completion rates and test scores. Unfortunately, these don’t tell you if the training you are providing is actually working. The business wants more. They want low-level, actionable metrics. This can be accomplished when we take a Google analytics approach to measuring learning. What if we had a set of learning analytics that could be plugged into the corporate scorecard? And, what if we could take immediate action on these analytics to make course corrections at the speed of business? In her session at the ASTD 2014 Conference, Xyleme VP of Marketing Dawn Poulos, addressed these questions through a series of real-world use cases that showed learning data aligned to functional performance indicators. Attendees left the session with the analytical tools they need to prove the ROI of their training initiatives.

Using personalization to create next generation performance support

Xyleme

When training content moves from large courses to semantically rich nuggets of information, you can create a whole host of specialized, next-generation performance support apps that deliver personalized, bite-sized learning to employees at the moment-of-need on the device of their choice. But getting there is not easy. In the "how-to" part of this session, you will learn how to think about learning as an app-driven experience rather than a course-driven one, how to develop content that drives relevance and flows seamlessly across devices, and how to match user profiles and behavior to content to drive personalized recommendations. In the "here it is" part of this session, you will see how Dunkin' Brands supports more than 7,000 US restaurants through contextual performance support web portals and mobile apps that deliver relevant moment-of-need procedural information as well as enabling real-time operational audits. This is not your grandfather's performance support!

How Content Strategy Drives the High Impact Learning Organization

Xyleme

According to research by Bersin, profits from High Impact Learning Organizations (HILO) grew three times faster than other organizations studied. So, what makes some Learning & Development organizations better than others? One core capability is Learning Content Strategy. In this webinar, David Mallon, VP of Research at Bersin by Deloitte, will dive into the evolving nature of learning content and share findings from Bersin’s recent High Impact Learning Organization report. Joining David will be Michael Miller, Process and Standards Supervisor at Caterpillar, Inc. Together they will discuss how eLearning has become a small part of the larger pie that now includes the delivery of contextual-based content at the right time and in the right format to drive performance outcomes. Key takeaways for Senior Learning & Talent executives will include the methodologies used by HILOs to build a sustainable content strategy that helps companies solve business and operational problems.

SCORM in the Cloud: Simplifying eLearning Delivery

Xyleme

Bridging the Gap Between Tablets and the LMS

Xyleme

Learning Meets Big Data

Xyleme

Mark Hellinger, CEO of Xyleme, and Stacey Harris, the VP of Research from Brandon Hall Group spent some time analyzing a widespread and problematic deficiency among many learning departments: organizations not measuring if their learning content is effective. Many organizations are making assumptions about their content, which is leading to bad business decisions. Big Data is a major player in nearly every other industry and almost always connected to performance outcomes- why not in learning? Find out all you need to know now!

Leveraging the cloud to deliver personalized learning experiences - mLearnCon...

Xyleme

Pastiche Implementation GuideXyleme

Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...Xyleme

Meet Bravais Webinar DeckXyleme

Pastiche Implementation GuideXyleme

Strategies for publishing learning to the ipad

Xyleme

Analysts estimate that by 2014, 80% of businesses will support a workforce using tablets. Are you ready? Learn more about current trends and best practices for developing on the iPad and other emerging tablets by registering for this one-hour webcast. Based on ongoing research, Mary Laplante, Vice President and Lead Analyst with Outsell, will present strategies for: • Developing content that creates compelling experiences on tablets and other mobile devices • Leveraging existing content for rapid publishing to iPad/tablets • Enabling continuous updates of learning content based on user commentary and ratings • Showing the ROI of deploying a single-source content strategy

Can Rapid Authoring Meet the Needs of the Future Workplace?

Xyleme

Successful Single-Source Content Development

Xyleme

This presentation looks at why single-source content development is rapidly becoming a strategic initiative within organizations. Content management experts, Dawn Stevens of Comtech & Stuart Grossman of Xyleme, show you how to design granular content for reusability across products, functions & delivery modalities and assess your organization’s readiness for the move to single source. To view webinar please visit: http://www.xyleme.com/download-form?type_of_download=Webinar&nid=218

More from Xyleme (20)

Learning Delivery: Meeting the Learner Where They Are - Part 1

Caterpillar Single Source

Paychex Single Source Authoring

Bersinby deloitte caterpillarcontentstrategy_final

The Princeton Review: A Case Study in Scalable Learning Content Delivery

Create Responsive Learning, Engage Mobile Users

The Google Analytics Approach to Measuring Learning: Allowing HR to move at t...

Using personalization to create next generation performance support

How Content Strategy Drives the High Impact Learning Organization

SCORM in the Cloud: Simplifying eLearning Delivery

Bridging the Gap Between Tablets and the LMS

Learning Meets Big Data

Leveraging the cloud to deliver personalized learning experiences - mLearnCon...

Pastiche Implementation Guide

Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...

Meet Bravais Webinar Deck

Pastiche Implementation Guide

Strategies for publishing learning to the ipad

Can Rapid Authoring Meet the Needs of the Future Workplace?

Successful Single-Source Content Development

Recently uploaded

GraphRAG is All You need? LLM & Knowledge Graph

Guy Korland

Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs. 1. Unifying Large Language Models and Knowledge Graphs: A Roadmap. https://arxiv.org/abs/2306.08302 2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs: https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/

Elevating Tactical DDD Patterns Through Object Calisthenics

Dorra BARTAGUIZ

After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!

Key Trends Shaping the Future of Infrastructure.pdf

Cheryl Hung

From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...

Product School

When stars align: studies in data quality, knowledge graphs, and machine lear...

Elena Simperl

Assuring Contact Center Experiences for Your Customers With ThousandEyes

ThousandEyes

The Future of Platform Engineering

Jemma Hussein Allen

FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf

FIDO Alliance

The Art of the Pitch: WordPress Relationships and Sales

Laura Byrne

Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes? All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.

Designing Great Products: The Power of Design and Leadership by Chief Designe...

Product School

GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...

James Anderson

Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management. The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM). Speakers: Bob Boule Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle. Gopinath Rebala Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.

How world-class product teams are winning in the AI era by CEO and Founder, P...

Product School

UiPath Test Automation using UiPath Test Suite series, part 3

DianaGray10

Generating a custom Ruby SDK for your web service or Rails API using Smithy

g2nightmarescribd

Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.

UiPath Test Automation using UiPath Test Suite series, part 4

DianaGray10

Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap. The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies. Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques What will you get from this session? 1. Insights into SAP testing best practices 2. Heatmap utilization for testing 3. Optimization of testing processes 4. Demo Topics covered: Execution from the test manager Orchestrator execution result Defect reporting SAP heatmap example with demo Speaker: Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP

Securing your Kubernetes cluster_ a step-by-step guide to success !

KatiaHIMEUR1

Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster. However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks. In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

Inflectra

In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring. Learn about: • The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks. • Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective. • Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification. • Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process. Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.

Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...

UiPathCommunity

💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

Encryption in Microsoft 365 - ExpertsLive Netherlands 2024

Albert Hoitingh

Bits & Pixels using AI for Good.........

Alison B. Lowndes

Recently uploaded (20)