Comonique White has over 15 years of experience in customer service, administrative support, and claims processing roles. She is proficient in Microsoft Office, multi-line phones, and has a proven track record of improving customer satisfaction. Currently she works as a Funding Specialist at GM Financial, where she processes auto loans and provides superior customer service.

1. 1716 Cherbourg Dr. #1805 ▪ Fort Worth, TX 76120
Home (817) 919-4225 ▪ comonique_white@yahoo.com
Efficient in managing multiple projects simultaneously while utilizing excellent organization/critical thinking skills and to
consistently provide high-level customer services and productivity.
Strong interpersonal and communication skills effectively working in all situations and quickly learn new technologies.
Able to effectively work independently or in a team oriented culture with minimal direction toward .
Proven track record of successfully developing and executing new processed and procedures that improve customer-
satisfaction ratings through reporting.
Posses an innate ability of building rapport and diagnosing customer issues while offering company products and services
that fit customer needs.
Proficient in Microsoft Office Suite, Rembrandt AS400, Business Ethics, Interpersonal Skills, Multi-line telephones, 10-key
 Administrative/Clerical Support
 Research/Troubleshooting
 Inbound/Outbound Calls
 Account Management
 Insurance Claims Processing
 Customer Service
 Data Entry
 Alarm System Monitoring
 Report/Document Preparation
GM FINANCIAL Arlington, TX
Funding Specialist [December 2013-Present]
Responsible for receiving and responding to calls from the general public to fund auto loans while adhering to company
integrity standards and service requirements. Evaluate all documents and verifications for validity prior to funding the loan and
provide superior customer service to internal and external customers including credit center personnel, automobile dealers and
loan applicants. Route claims and other health care forms to different departments
 Perform accurate credit audits, investigations, income analysis and verification of all documentation required to
complete the retail and lease funding process according to company operating policies and procedures within the
assigned deliverable standards.
 Maintain current knowledge of the company operating policies and procedures with state and federal regulatory
requirements.
 Ensure and maintain the security and confidentiality of pertinent information and records.
CITY OF FORT WORTH POLICE DEPARTMENT Fort Worth, TX
Public Safety Communicator I (911 Operator) [April 2008-Febuary 2011]
Responsible for responding to emergency and non-emergency calls from the general public in a fast-paced environment;
routing calls to the appropriate emergency services; and performing a variety of technical tasks assigned by senior
management.
 Received and prioritized emergency or non-emergency calls and situations from the general while utilizing public
hearing impaired machines on various hotlines including crime stoppers and drug enforcement hotlines.
 Monitored city alarm systems for various municipal buildings; identify the necessary emergency response needed; and
route calls to dispatchers accordingly.
 Located area of emergency call and situation on a map and route calls to the appropriate emergency response services.
 Entered missing information into the system including all pertinent data relating to dispatcher incidents ranging from
warrants, alarms, stolen vehicles and misc situations.
CITI-ASSURANCE SERVICES Fort Worth, TX
Insurance Claims Clerk II, CSR [April 2003-May 2007]
Responsible for processing Disability, IUI, Life, MASI Claims for claims adjusters and leading insurance and financial services
providers. Provided daily, weekly, and monthly reports in regards to how many claims were processed. Assisted with coaching
new employees in processing claims and company policies.
 Scanned, downloaded, and sorted Disability, Life, MASI, and IUI claims into different batches for claim adjusters to
process.
 Updated the insurance claims with information when receive as needed.
 Retrieved and processed missing information from customers, doctors, medical/ financial institutions.
 Initiated daily, weekly, and monthly claims reports for claims adjusters and managers.

2. Home (817) 919-4225 ▪ comonique_white@yahoo.com
Continued
SAXON MORTGAGE Fort Worth, TX
Document Control [May 2001-June 2002]
Responsible for processing all needed documents for adjusters, managers, and financial services providers. Provided daily,
weekly, and monthly reports as well. Scanned, downloaded, and sorted Disability, Life, MASI, and IUI claims into different
batches for claim adjusters to process.
 Scanned, downloaded, and sorted all the necessary documents including contracts, titles, deed of trust and appraisals.
 Updated the files with information when receive as needed.
 Retrieved and processed missing information from customers, lawyers, and financial institutions.
 Initiated daily, weekly, and monthly claims reports for managers.
Associates Degree 2013 - Tarrant County College, Fort Worth, TX
Some Coursework 2000-2001 - University of Houston, Houston, TX
HS Diploma 2000 -[Dunbar HS, Fort Worth, TX