Hector Steven Hernandez is a Java Application Senior Support Specialist with over 10 years of experience in IT support. He has held roles at Accenture and STC where he provided technical support, incident management, and tutoring. Currently, he works as a team lead at Accenture, where he created an onboarding process for new members and coordinates after hours maintenance activities. Hernandez has various IT certifications and skills in areas such as Java, C++, Linux, and Microsoft Office. He obtained a BS in Computer Science and a minor in Mathematics from UTPA in 2009.

1. Hector Steven Hernandez
Java Application Senior Support Specialist
5815 Brenda Ln
San Antonio, Tx 78240
(956) 463-9880
Shernandez315@gmail.com
SKILLS
ITIL Certified, proficient in multiple tools including MS Office, putty, remedy,
winscp, ieops, tech ops, sybase centraland workload control center. Experience
working with windows, linux, C++, Java,MySQL, and unix scripting.
Strong customer service and communication skills when communicating with
technical and non-technical people.
EXPERIENCE
Accenture, San Antonio Tx - Java Application Support Specialist
Dec 2014 - Present - Team Lead
● Created an onboarding process for new team members which includes a
sharepoint of documents needed to ramp up, and guides to a majority of
common duties
● Coordinating all after hour maintenance activities
● Created a adaptive work environment that adjusted to the demands of
business and was team focused
● All duties below
May 2012 - Dec 2014
● Main POC for Incident/Change/Problem ticket management
● Assist in maintaining up to date accurate known issue library
● Maintained ownership of Inc tickets through escalation to other IT
appropriate teams and though resolution SLA
STC, Mcallen/Weslaco - Math Tutor
2011 - 2012
● Tutor Students in Dev Mathematics, College Algebra, and C++
Economedes High School, Edinburg Tx - Algebra Teacher
2009 - 2010
● Student Mentor for Starfish program
● Managed the classroom, created a new curriculum and lesson plans
● Created new worksheets,tests,and review material for the course

2. EDUCATION
UTPA, Edinburg Tx - BS in Comp Science and Minor in Mathematics
Graduation Date - May 2009
Certifications
 ITIL Foundations
 ITIL Intermediate – Currently working on
 Linux+ - Currently working on