Heather Barton has over 20 years of experience in higher education administration and information technology support. She has held roles such as technology support analyst, office manager, and administrative secretary. Her skills include supporting AS400 systems, imaging and deployment of computers, help desk ticketing systems, and office administration. Currently she works as an administrative secretary for the New Hampshire Department of Health and Human Services providing clerical and project support.

1. Heather M. Barton
3 School Street
Goffstown, NH 03045
603.397.2108
twoivytwin@comcast.net
https://www.linkedin.com/in/heatherbarton
Skills
AS400 – CampusVue – Magic (ticketing system) – MS Office – Active Directory –
Ghost Imaging – WDS Imaging – Creation of School Images from a base image – VPN -
Create installation drive for Mac’s – Google Apps – Nortel phone system – LanDesk – Dameware
Professional Experience
Walsh Painting 6/2013 – Present
Administrative Support
 Manage, update and order supplies/service
 Create and maintain files for clients, vendors and budgeting information
 Create and maintain all office forms
 Created and maintain all spreadsheets
 Research for pricing of supplies needed for clients
 Work on job sites when needed
State of New Hampshire, Department of Health and Human Service – Concord, NH 11/ 2016 -
Present
Administrative Secretary
 Provides direct administrative support to the Bureau Chief of the Bureau of Public Health
Systems, Policy and Performance and bureau staff which includes scheduling
appointments and coordinating meetings; screen and addressing calls and visitors;
preparing various reports, agendas and presentation for meetings; prioritizing and
distributing mail; coordinating travel authorization and expense reimbursement forms;
and composing correspondence in response to public inquires.
 Utilizes a variety of software applications and business machines to: track and monitor
grant applications and contracts with vendor agencies to ensure that applicable deadlines
are met; track and monitor databases regarding overtime, personnel, travel and budgets to
ensuring budgetary restraints are adhered to; and to prepare organizational charts and
other visual presentations to illustrate Bureau structure or project progress.
 Performs administrative duties for the Bureau Chief and coordinates office management
functions for the Bureau, including problem resolution, streamlining the dissemination of
information to Division staff and the public and communication to Bureau staff of daily
objectives and emergent issues. Serves as key contact person for providing clerical
support to other DPHS units as needed, to facilitate the appropriate andaccurate flow of
information and consistent provision of support.

2.  Attends, participates and takes minutes at key meetings to keep current on Division
initiatives and priorities, documenting meeting discussion, decisions and necessary
follow-up actions and relays pertinent information to Division clerical staff, promoting
understanding of issues facing the Division’s units and ensuring support staff are
prepared to meet new or changing work demands.
 Ensures the correct preparation of items submitted to Governor and Council, travel and
conference requests, updates forms and other data related to the Division in order to
obtain necessary authorizations.
Mount Washington College, (Formerly Hesser College) Manchester, NH 2/2013 – 6/3/2016
Technology Support Analyst/Office Manager
 Report directly to the VP of Operations, with the support of parent company, Kaplan
shared services
 Special Projects, as sole IT Tech onsite I worked directly with the VP of Operations and all
Management staff in regards to onsite issues to provide multiple alternatives and
solutions, discuss pros and cons of each and provide a plan of deployment
 Install, upgrade and configure workstations to fulfill requests for hardware and software
for new and existing users and classrooms
 Maintain and support 159 student computers, 57 studentIMac,23 administrative
MacBook Pro’s and 85 administrative desktop and laptops.
 Creating custom campus images from parent company base image
 Deployment of images through Ghost or WDS
 Review, update and complete tickets from the internal ticketing system required, closing
65 – 95 tickets per month with a 93% Service Level Agreement succession rate
 Manage, update and order supplies/service for leased 28 multi-function units
 Manage the breakdown, relocation and setup of workstations to accommodate user
relocations, site relocation, site remodels and new location installations as assigned by
supervisor.
 Disseminate technical knowledge via ticketing system, conferences and written
documentation to colleagues
 Monitor and prepared new hire orientation information - remote and on-site faculty and
administrative staff
 Create and maintain files for all users, vendors and budgeting information for the use of
the IT Department and Administration
 Created and maintained college technology inventory
 When needed data entry for any of the colleges onsite departments (Registrar’s Office and
Admissions)
 Worked hand in hand with the Safety department Supervisor to coordinate special events
and/or functions provided by college or outside vendor.
Kaplan Higher Education, Manchester,NH 11/2007 – 2/2013

3. Technology Support Analyst/Office Manager–Contracted to Mount Washington College
 Parent company, Kaplan Higher Education Corp.,for 5 campus locations
 Clearing agent for residential student pc connections to dorm student network -
approximately 400 users
 Maintain and support 5 campus locations - 385 student computers, 19 student IMac, 16
administrative MacBook Pro’s and 225 administrative desktop and laptops.
 Mount Washington College team lead, staff of 3 (2 techs and workstudy) prepared daily
information and distributed tickets appropriately amongst the team.
 Liaison between college management and the tech team
 Deployment of images through Ghost
 Administrative contact for Mount Washington College’s internal phone system (5
campus’s, approximately 280 administrative phones and 200 dorm student phones).
Maintain, run and punch down new cables as needed in phone room and update phone
system as requested by campus management.
 Review, update and complete tickets from the internal ticketing system required, closing
75 – 120 tickets per month with a 94% Service Level Agreement succession rate
 Manage, update and order supplies/service for leased 54 multi-function units
 Manage the breakdown, relocation and setup of workstations to accommodate user
relocations, site relocation, sire remodels and new location installations as assigned by
supervisor or campus management.
 Disseminate technical knowledge via ticketing system conferences and written
documentation to colleagues
 Monitor and prepare new hire orientation information remote and on-site faculty and
administrative staff
Mount Washington College, Manchester, NH 5/2000 – 11/2007
Computer Support Technician/Office Manager
 Clearing agent for residential student pc connections to dorm student network -
approximately 400 users
 First point of contact for the IT Director, Network Administrator and ComputerSupport
Administrator
 Scheduling of all appointments, deployment plans and dispatching for the 6 IT staff
members
 First level of prioritization and technical resource allocation for CampusVue
 Administrative contact for Mount Washington College’s internal phone system (5
campus’s, approximately 280 phones). Maintain and update phone system as requested
by campus management.
Additional Experience
Mount Washington College – Higher Education receptionist/Administrative Asst. for all departments
(3/1992 – 6/1994)
Mount Washington College – Continuing Education Telemarketer (3/1992)

4. Education
Associate Degree in Business Science, Mount Washington College, Manchester, New Hampshire
Certificate in Word Processing Specialist, MountWashington College, Manchester, New Hampshire