The document is a resume for Milissa Richardson summarizing her objective, skills, work experience, education, and affiliations. Her objective is to obtain a position utilizing her technical, managerial, and communication skills. She has over 15 years of experience in customer service, IT support, and administrative roles. Her education includes a Bachelor's degree in Women and Family Studies and she is currently pursuing a Master's in Leadership and MBA.

1. OBJECTIVE
To obtain a position in which my technical, managerial, and communication skills
contribute to greater enterprise efficiency and productivity.
PERSONAL ATTRIBUTES
 Personable and Friendly
 Exceptional Communication Skills
 Customer Service Oriented
 Meticulous Attention to Detail
 Results-oriented
 Professional
 Team Mentality
 Organized
 Problem Solver
 Self-Motivated
SKILLS
 MS Office, Windows, Word, Google Drive, Outlook, Adobe Reader, Excel,
QuickBooks, Power Point, Social Media, Mobile Applications, On-site
Software/Hardware Install, Systems-level Problem Determination, Phone Support,
Technical Documentation, Break/Fix, Asset Management, PC/Printer Deployment
of Multi-vendor Systems, Customer Interface and Communication, Ensure SLAs,
and Critical Event Triage
CURRENT WORK
Tek Systems  Electronic Medical Record Deployment Technician  2017
 Installation/troubleshooting skills for desktops, laptops, peripherals, problem
recognition for PC applications/operating systems, deployment tasks
per client process and corporate software team, regional software transition of
an intergral national hospital system.
Peak Systems  Lead Technician  2017 - 2014
 Regional travel, configure/maintain desktop hardware/software for large
corporate clients, log ticket tracking system, install/configure new computer
systems, associate hardware/software components, maintain timely, complete
documentation of all daily project work using standard methods/procedures,
analyze desktop systems/software effectiveness and present recommendations
to IT management, participate in the testing and evaluation of new desktop
software implementation, asset management, and POS installation/configuration.
Project training and conference calls.
Regional Sales Representative  Advantage Sales and Marketing  2015 - 2010
 Brand ambassador for retail stores through manager/store visits, statewide travel,
customer and product service, self scheduling, client centered negotiation and
technical savvy, weekly audits, planogram, recalls, deliveries, and project
deadlines with detailed call reports, and consistent bi-coastal contact with
supervisors/regional office
CEO Consultant Trig Development  2014
 Long distance, overnight travel. Deployed/networked new corporate site,
MILISSALEEM.Richardson
615MarlynDr,Prattville,AL360673347305076milissa.richardson@gmail.com
Commented [mr1]:

2. contract research, data recovery, asset management, facilitated
computer data forensics project and investor communications
Executive Assistant GTG Explorations  2013
 Assisted CEO with scheduling appointments/meetings, travel planning,
researched contracts, coordinated support services, maintained files/digital
media/GIS maps, letter dictation, email management, meeting minutes, legal
documentation, and project research and development.
Field Enumerator  US Census  2010
 Appointed Federal employee, exam certified, vetted. Gathered intelligence,
recorded and encoded surveys, submitted completed tasks to
supervisor and discussed daily developments. Required analytical skills to
determine regulatory law compliance, expertise to enter, transcribe, record,
sort and maintain data, GIS map reading, and county-wide field visits.
Customer Service  Institute of Creation Research  2007
 International customer requests/orders entered and processed into specialized
fulfillment computer system. Addressed and resolved customer questions/order
issues by phone and correspondence.
Dispatcher / Office Assistant  DAR  2006 - 1998
 Assisted owner, received customer calls, scheduled appointments, created
service tickets, coordinated drivers/service personnel, and maintained multiple
county contracts.
Administrative Assistant  Home Sitting Services  2005 - 1988
 Personal assistant to company owner/office manager, multiple
phone lines, greeted potential clients while assessing individual needs,
coordinated sitters, scheduled services and managed company calendar,
made home visits, maintained data base and client/sitter files, service
contracts/invoicing, press releases, and assisted with PR projects, large
mailings, advertisements, and bookkeeping.
Correspondence Assistant  Campus Crusade, Military Ministry  1988 - 1987
 International Military Affiliates program management- office switchboard,
Processed large monthly magazine mailings and requested materials, Chaplain
network, large computer data base maintanence, account support, processing
system creation, and individualized client correspondence. Assisted conferences.
Office support for local and corporate ministry staff.
Listener Services  Focus on the Family  1987 - 1986
 Processed worldwide customer requests/orders for nonprofit radio
Program and ministry. Donations accounting, requests translated into code for
fulfillment and routing to appropriate departments with individualized response
and correspondence. Also, mailroom services.

3. Office Assistant  Relocation Coordinates Incorporated  1985 - 1984
 Assisted CEO, directed and greeted high level executives during recruitment
process for local corporations. Managed International company switchboard.
Office support for all staff, invoicing, client file system, personalized relocation
packets, and coordination of relocation needs- including travel, hotel
accommodations, real estate agent connections, and area tours.
EDUCATION
Grand Canyon University  Current
 Master of Science in Leadership, MBA
University of Montevallo  2014 - 2012
 Masters SPED, Deaf and Hard of Hearing
Light University  2003
 Christian Counseling
University of California  2000
 Lactation Educator
San Diego Christian College  1994
 Bachelor of Science: Women and Family Studies, Early Childhood
Pacific Coast Baptist Bible College  1987
 Missions / Elementary Education
Lincoln Medical Center  1985
 Nurses’ Assistant Certification
AFFILIATIONS
 Destiny Church, Small Group Leader
 Autauga Literacy Council
 National Personal Organizers
 Extraordinary Women Conferences
 Who’s Who (College)