Faith Markham has over 10 years of experience as a staff assistant and project coordinator. She has extensive proficiency with Microsoft Office programs and other systems such as PeopleSoft, STAMP, and Concur Travel. Markham holds certificates in business analysis and administrative coursework. Her responsibilities have included managing calendars, updating documents, ordering supplies, answering calls, and coordinating travel. She also has experience processing expense reports, payroll, and accounts receivable.

1. FAITH MARKHAM
704-488-1751
fmmarkham@gmail.com
SKILLS AND ABILITIES
Proficient in the use of Microsoft Office Suite (Project, Outlook, Word, Excel, Access and PowerPoint),
CHS Travel, SONIS, Trust Commerce Vault, STAMP, AWM, IQ Navigator, Sharepoint, PeopleSoft,
NC Identification Management System, BosaNova, Avartar, TRACCS, Taleo, Concur Travel, American
Express Travel, XMS, HR Online for Managers, IMAS, IRIS, OSCAR, Lotus Notes, IntraLinks and
CAIRO.
EDUCATION
George Washington University School of Business – Certificate in Business Analysis
Washington School for Secretaries – Certificate in Administrative & Computer Coursework
CAROLINAS HEALTHCARE SYSTEM - April 2012 – Present – Staff Assistant
• Performs support and office work essential to designated doctors and managers.
• Manage Outlook Calendars.
• Update spreadsheets in Excel, and created forms in Access.
• Update documents in Sharepoint.
• Submitted Office Service Request (OSR) eForms,
• Ordered supplies; assesses inventory of various items in the supply room and orders or restocks as
needed, assists with purchases, receives and accounts for shipments.
• Answer and transfer calls to appropriate department.
• Updated Axis TV (large monitors in lobby) Marquee every Friday.
• Greet visitors and interviewees
• Distributed mail, signed for packages, dropped off forms for signatures to the Institutional Review
Board.
• Updated and distributed phone list. Laminated Contact list in a business cards form.
• Scheduled the vendor lunches and breakfast every week.
• Owner of the conference rooms and updated conference schedules.
• Assisted in preparing/organizing for the Surgical Grand Rounds and CME Coordinator.
• Records student payments and makes change accurately.
• Balances the business account and prepare for bank deposit
• Assists in the distribution of student invoices/receipts; assists in the disbursement of student refunds;
receives and posts tuition payments, processes disbursement requests.
• Prepared and processed expense reports, purchase requisitions, disbursement requests, travel
authorizations, mileage reimbursements and other similar electronic or manual forms as requested.

2. • Coordinated and scheduled travel.
• Inputted initial benefit enrollment and changes in coverage and claim issues using PeopleSoft. Prepared
open enrollment, new hires and termination packets.
• Answered patient and/or insurance phone inquiries.
• Utilized claims software to check status of claim, submission history and eligibility.
• Contacted insurance payers regarding outstanding account receivables.
• Followed-up on outstanding and delinquent accounts.
• Responsible for the collection of accounts receivable.
• Assessment of outstanding balances on assigned accounts to determine proper course of action required
to obtain payment on accounts.
• Posted insurance payments and electronic remittances.

3. WELLS FARGO, PROJECT COORDINATOR, May 2001- Apr 2011
• Assisted the SVP.
• Scheduled and managed meetings, appointments calendars and interviews.
• Arranged travel & relocations, managed expenses, and managed confidential.
• Created new requisitions, updated assignments and orders, approved timecards, produced reports and
submitted paper work to replace/terminate contractors.
• Developed and maintained a detailed project schedule.
• Managed project hours for contractors in STAMP.
• Ran reports for managers in STAMP.
• Prepared and/or edited meeting minutes, presentations and tables.
• Resource to project manager and team members as an information source on policies and procedures
including HR and payroll.
• Created/filled position in Staff Management system, requested Corporate IDs, transferred or rehired,
changed position information.
• Updated org charts, changed team member information, corrected transactions and searched and
changed accounting codes to units codes.
• Onboard/offboard all hires and contractors.
• Add/Disabled LAN access accounts, requested AD_ENT access, secured ID or user delete and
coordinated phone system issues.
• Coordinated and scheduled travel for Domestic and international.
• Created and submitted/approved expense reports.
• Created/maintained spreadsheets and maintained confidential files.
• Maintained PTO chart and contact information.
• Scheduled interviews.
• Ordered equipment and office supplies.
• Processed invoices.
• Coordinated multiple projects across multiple venues.
• Responsible for tracking project changes and produces updated site based schedule as agreed with the
project manager.
• Maintained project status reports.
• Scheduled corporate resources to the various projects.
• Coordinated real estate moves.

4. • Performed Bloomberg research, gathered data, analyzed, produced reports,
• Input and maintained call reports.
• Managed end to end financials (plans and actuals).
• Forecasted monthly financials in Excel Hyperion.
• Managed project hours for contractors in STAMP.
• Ran reports for managers in STAMP.
• Created new requisitions, updated assignments and orders, approved timecards, produced reports and
submitted paper work to replace/terminate contractors.
• Resource to managers and team members as an information source on policies and procedures including
HR and payroll. Created/filled position in Staff Management, requested Corporate IDs, transferred or
rehired, change position information, reorganized staff for org charts, change team member information,
correct transactions and search and change accounting units coded.
• Coordinated travel for Domestic and international.
• Created and submitted/approved expense reports.
• Created/maintained spreadsheets and maintained/archived confidential files.
• Maintained PTO chart and contact information.