Sysdoc - Chart Challenge Change™

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Sysdoc is a specialist consultancy which delivers business transformation and change which is
successful and sustainable.
Since our formation in 1986 we have supported a large, global client base, including major
corporate, government and public sector organisations.
In this presentation, we will look our Chart, Challenge, Change™ process.
What it is, and how it operates will be discussed during the course of this presentation.
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Before we look into Chart, Challenge, Change™ we need to examine the importance of
processes.
The effectiveness and efficiency of a process can impact a multitude of areas.
These could include customer experience, governance and control, reputation and ability to
deliver strategic objectives.
Fundamentally, it will play a large part in business performance, involving cost, quality and
delivery.
The importance of processes

Improving your process can be challenging.
The nature of business processes can be complex, and they may also involve multiple
departments.
It requires time and resources to map processes.
So what is the solution?
The challenges of improving processes

The solution, can be achieved by using the following:
Areas requiring improvement can be developed by focus mapping areas.
Using a proven methodology will also aid the improvement of a particular process.
Additionally, getting support from the experts of that field will only help to increase the
improvement possibilities of the relevant business process.
How to improve processes

Sysdoc’s Chart, Challenge, Change™ is a unique improvement methodology.
It enables the organisation to fix inefficient or broken processes and to deliver business
improvement which is continuous and sustainable.
It can be applied to fix individual problem areas, or as part of a larger program.
The Chart, Challenge, Change™ methodology includes:
• Process modelling, mapping and charting.
• Analysis and improvement.
• Improved service delivery.
It delivers:
• Improvements which are measurable, and sustainable.
• Process benefits as quick as possible.
Sysdoc Chart, Challenge, Change™

The Chart, Challenge, Change™ methodology proceeds through a number of phases, as
demonstrated below.
Over the next few slides, we will examine each phase, and what it offers to the overall
improvement methodology.
Phases of Chart, Challenge, Change™

Step one – Identify need and define goal:
During the first phase of the methodology, the following is set to take place.
• The business driver will be clarified, whether that be a particular strategy or market pressures,
for example.
• The measurable success criteria will be drawn up, along with the activity plan. Stakeholders will
be engaged.
• The outcomes of step one are that: a statement of scope, delivery plan and both process
hierarchy and heat maps will have been developed.
Phase one

Step two – Chart to understand:
This phase includes working with employees to chart the current “as-is” process.
• Performance data will be gathered and constraints identified.
• Business rules and regulatory requirements will be captured.
• As a result of step two, a swimlane map of the “as-is” process will be developed, along with a
process walkthrough and current state analysis.
• A summary report will be generated by this stage.
Phase one

Step one – Challenge to improve:
The first step of phase two is called “Challenge to Improve”, and involves process analysis
workshops and walk-throughs.
• An essential part in this step is to identify both what is necessary and any improvement
opportunities.
• As a result, you should leave the step with a “to-be” process, and a developed process
walkthrough.
• In addition, there should be management reporting and a statement of future state.
Phase two

Step two – Plan and implement change:
The fourth step in the Chart, Challenge, Change™ methodology involves the implementation
procedure.
• Implementation will be planned, and benchmark measures will be set.
• Then, you will implement the procedure and this will be coupled with change management.
• After this step, you will have a delivery plan, business case and BluePrint; in addition to a
requirements document and a change and communication plan.
Phase two

Step one – Sustain change and benefits:
The final step in the methodology is sustaining the change and benefits that have resulted from
the whole process – arguably the most vital step which ensures a continuation of the earlier
success.
• There will be a development of capabilities to support “business as usual” and a governance
has to be set in place.
• A process maintenance plan will be established.
• Leaving this step, you will have a business acceptance document, benefits measures and the
above process maintenance plan.
• Usefully, opportunities for further improvement will be put in place.
Phase three

Having gone through the Sysdoc Chart, Challenge, Change™ methodology, what are the benefits
of using this process?
• It adapts to your business needs.
• It both builds upon the pre-existing expertise of your employees and develops further in-house
expertise.
• There are improvements for buy-in for change.
• Chart, Challenge, Change supports system implementation, and most importantly delivers
sustainable improvements.
Benefits of Chart, Challenge, Change™

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enquiries@sysdoc.co.nz
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New Zealand
T +64 4 801 6747
F +64 4 801 6757
enquiries@sysdoc.co.nz

Sysdoc - Chart Challenge Change™

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