Lanale L. Harrington is seeking a challenging position that allows her to utilize her customer service and decision making skills. She has over 10 years of experience in the mortgage and banking industries, most recently as a mortgage consultant helping customers avoid foreclosure. Prior to that, she worked in collections, loss mitigation, and various customer service and sales roles at Bank of America. She is proficient in Microsoft Office and various mortgage loan software programs.

1. Lanale L. Harrington
11801 Marnelan Pl.
Richmond, Va. 23233
Home 804-360-8263
Cell 804 -551-6734
Landm7705@yahoo.com
Objective :
A challenging position that affords me the opportunity to exhibit my ability to
Make swift decisions in handling clients and excellent customer relations skills.
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Experenice :
First Default Mortgage consalutant
Septembers 2012-to present. 11801 Marnelan PL Richmond,Va 23233.
Anwsering inbound calls and making outbound call for customers,
In addition asking customers to send financial and closing documents
Avoid foreclouser.
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A.I.C. (Allied International Credit Corp.) (US)
March2012-June 2012 6800 Paragon P . Suite 400 Richmond, VA 23230.
Follow Company collection strategies to talk to consumers regarding delinquent
Accounts on behalf of AIC clients. Utilize various database account information.
Overcome consumer objections and stalls; refer complaints immediately to the
Appropriate Manager and maintain all client correspondence by documenting
Call results and performing follow-up as needed.
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Mortgage Out Reach Services /Loss Mitigation Specialist II

2. March2009-July 2009 5101 Cox rd Suite 200 Richmond, Va. 23060
Worked in a call center environment taking in-bound call from customers
Regarding Their delinquent and current loans.Set up clients on Repayment Plans
And Forbearance Agreements. Verified and analyzed customers financial data to
Determine the best possible loss mitigation strategy to use. Discussed Short-Sale
And Deed-in-lieu when customers no longer wanted to retain or was not solvent
Enough to continue the loan commitment. Processed loan modifications utilizing e
The New NPV. Utilizing the current guidelines under the Federal Government and
F.N.M.A's Making Home Affordable . Educated and explained to clients how they
Qualify under the new guidelines and set up customers for trial period payment
Plans under the new Government’s new modification program .I familiarized
Clients with the new document And forms used to process the making home
Affordable application as required of all Servicers by the U.S.
Treasury Department.
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Bank of America-Customer Service/Merchant Sales
October 1998-March 2008 8011 Villa Park Dr. Richmond ,VA 23228
Negotiated and made sales & service recommendations to small business
Needs and requirements for credit card processing .Opened checking /
Savings accounts and credit cards for new customers.
Promoted to Sales Officer 2007 By excelling in a fast paced
Environment.Frequently relied upon by the Unit Manager to act as Team-
Leader because of performance and sales skills wit hin the Merchant Sales
Department.
Loan Servicing -2004 Provided timely resolution of customer inquiries for
Mortgage loan operations regarding interest-rates ,adjustable and fixed
Applied strong multi-tasking skills due to the volume of inbound inquiries

3. And external clients for both mortgage types conventional and government
I demonstrated the ability to comprehend, analyze, explained various
Complex loan financing options and basic loan procedures .I maintained a
Strong urgency on solving problems.
Retail Customer Service-1998 Serviced inbound calls in a fast paced
Environment for checking and savings accounts. Ordered checks, issued,
Bank cards and handled account disputes.
PC Skills: -Microsoft Office-Microsoft Outlook-Customer Service
Trained on making Home Affordable Requirements : (Mortgage Assistance
Tool) Used for loan modifications and NPV.
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Food Lion- Floor Production- Sept 1997- August 1998
(Location no longer available)
Worked nights and weekends stocking shelves, setting up the
Produce section and re-arranged store décor.
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Sam’s Club –June 1996-August 1997 9440 W.Broad St. Richmond,Va
Operated the cash register daily, restocked shelves, unloaded trucks and
Worked the customer returns desk and performed credit card transactions.
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Education :
Virginia Commonwealth University January 2004-2005
401 College St. Richmond, VA 23298 Graphic Arts Science &
Visual Drafting.

4. J. Sargeant Reynolds 1995-1998
1651 East Parham Rd. Richmond, VA 23228
(Transfer) Graphic Arts 1995-1998.
Hermitage High School Graduated June 1995.
8301 Hungary Spring Rd. Richmond ,VA 23228 (Art)
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Reference Available upon Request.
I gained very extensive knowledge about the claims processing
While assisting my father a single family housing specialis with the
U.S. Department of Urban and Housing Devolpment worked claims
Submission, loss mitigation, partial claimsand default managment
While on assignment with a private contractors.
-Theordore Harringon