The document provides a summary of a senior IT professional's experience and qualifications. In over 22 years, they have managed IT infrastructure, data centers, service delivery, and projects. Current roles include general manager roles at HCL Technologies managing IT service management, presales, and remote infrastructure management delivery. Key experiences include managing large, global IT operations and centralized service desks, implementing ITSM tools, and securing deals worth over $100 million. They have an MBA and experience managing IT operations for companies across industries in India and internationally.

1. Top Managerial Assignments
• IT Infrastructure Management • Pre Sales • Infrastructure Management Services • Data Centre Management
EXECUTIVE SUMMARY
 Core Competencies: Senior level Technocrat with over 22 years of in-depth cross-cultural experience in IT
Infrastructure Management, Service Delivery Management, Designing Integrated Managed Services Solutions
Management, Data Centre Management, ITConsultancy and Team Management.
 Demonstrated hands-on management skills in the development and implementation of strategic plans to ensure
company growth.
 Deft at designing ERP Architecture (CSF & WBS); Multiple BU & SBU P&L Management; ITILV3 based process.
 Solid planning and organizational skills in coordinating all aspects of each project from inception through completion.
 Strong team builder and facilitator, fosters an atmosphere that encourages highly talented professionals to balance
high-level skills and maximum production.
 Adept at designing, implementing and running operations ofcoupleofprominent DataCenterofIndiaviz., NIC, IRCTC
Ticketing (NGET of CRIS), MPCCTNS, Assam CCTNS, CRIS COA Operations.
 Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.
 In - depth knowledgeof managing thecomplete life cycle implementation of workflow based applications.
IT Service Management • ITIL Process Management • Project Management • Program Management• Strategic Planning/
Budgeting • Account Management • Quality Management • Business Planning • ApplicationsFunctional Consulting• IT
Governance Implementation • Business Continuity Planning • Service Desk Management • Team Management • IT System
Landscape Management • Pre-Sales Consulting • Client Relationship Management • Team Management• Data Center
Operations • IMSPre-Sales • Organization Interfacing • People Management • Vendor Management
CAREER HIGHLIGHTS
 Successfully managed & delivered entire IMS deals sizing, Solutions and costing in physical DC or in Cloud (Private or
Public like Amazon or Azure).
 Proficiently estimated and proposed the appropriate TCO in RTB andChangedTOM withTransformation in IT Operations
in CTB.
 Actively set up and managed various large or global centralized or Split IT Servicesin different models like RIM, Hybrid
or Captive with multi-lingual facility with ITIL frame work and hi-tech facilities like Toll Free Numbers, Dedicated or
shared IVR or Tool based monitoring.
 Successfully performed post stabilization of ITILframe work, making ready for ISO 20K documentation and move for
certification.
 Successfully role out various ITSM tolls, viz., HPSM, BMC Remedy, CA Service desk, Service Now etc. for different
customers.
KEY DELIVERABLES
 Anchoring responses to RFI/RFP, forming quick response teams, coordinating & reviewing content to present best
response.
 Providing estimations and review services along withdeveloping and sustaining effective relations with clients toensure
repeat / referral services. Producing responses to requests for Information and requests for pricing.
 Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post
implementation support. Implementing project plans within preset budgets and deadlines.
 Monitoring delivery management for technical deliverables of concurrent projects.
 Meeting deadlines without compromising quality norms & adhering to SLAs.
 Preparing of annual budgets, revenue leakage prevention, new business initiatives, contractual amendments, Penalty/
Rewards working based on project milestones and SLA achievements, managing gross margins.
 Diversifying risk management with mitigation plan at Program, Project, Operations and Contractual level for the risks
associated with people, technology, processes and social environments.
 Handling various technical aspects like Project Documentation, Workflow Design & Integration, Monitoring Critical
Paths& taking appropriate actions for multiple projects.
SUPRIYA SENGUPTA
AM-1107, Amrapali Village, GyanKhand II, Indirapuram, Ghaziabad-201010
+919810552536;  supriyo1169@gmail.com : www.linkedin.com/in/ssg69

2. CAREER CONTOUR
General Manager October 2015 – till date
Deputy General Manager November 2011- September 2015
HCL TECHNOLOGIES LTD
Accountabilities as General Manager (National Head of IMS Presales and RIM Delivery)
 Proposing the accurate CTB models with transformation post estimation of appropriate RTB models.
Highlights as General Manage
 Efficiently achieved business worth USD 25 million against the business target of USD 20 million for Managed Services.
 Proficiently managed a business worth USD12million as the National Head for the Shared Services Operations in RIM,
Hybrid and Captive Models.
 Successfully achieved major deals with clients Pan India including Eureka Forbes Ltd., CRIS– NGET, CRIS – COA, National
Informatics Center (NIC – NDC), Bharat Oman Refinery Ltd., Exide Life Insurance Ltd., Hero Fincorp Ltd.and NTPC.
 Achieved deals worth USD 70 million as the National Head for IMS Pre-Sales.
 Achieved new deals worth USD 40 million– 2015-16, retaining existing customers.
 Designed solutions and managed operations in different Public/Private/Hybrid Cloud.
Highlights as Deputy General Manager
 Finalized most suitable TOM (Target Operating Model) for only Managed Service Deals or right BOM with TOM where
SI & Managed Services both verticals work together.
 Estimated appropriate RTB models and proposed accurateCTB models with transformation.
 Managed the business worth USD 20 Million against a business target of USD 15 Million for Managed Services.
 Efficiently managed the centralized Shared Service Desk for approximately 150 customer base with2,50,000 assets.
 Successfully brought up the FLR drastically and improved EUC Operations of customers by implementing various types
of automationin the Workplace Management.
 Successfully Implemented fully automated hi-tech Remote & Hybrid Operations to provide good and optimized CTB to
existing customers and attract new customers.
General Manager & Head of IT &SystemsApril 2010 to November 2011
KAZSTROY ENGINEERING INDIA LTD, Gurgaon
Key Performance Indicators
 Planned and designed centralized Data Management, Capacity Management with high RTO & RPO.
 Proactively maintained the compliance benchmarking by performing license management on generic & other globally
known multi-discipline engineering applications.
 Building and maintenance of state-of-the-art Data Center.
Highlights
 Efficiently handled several engineering software vendors like Intergraph, Bentley, Katia, Aveva, Coade, HTRI,
ASPENTechfor estimating, budgeting and procuring of the engineering software as per the projects.
 Designed &deployed EDMSand drove EDMS as the main Engineering Project Correspondence.
 Actively worked on In-house development,workflow based Projects,including Leave Management System (LMS), Man
Power Requisition (MPR), Travel Requisition System (TRS) and Time Sheet & e-Attendance System.
Chief Information Officer (CIO)May 2008 to April 2010
PL ENGINEERING(A Punj Lloyd Group Company)Gurgaon
Key Performance Indicators
 Actively managed the completed IT operations across India, Singapore, UK & Abu Dhabifrom Head Office at Gurgaon.
 Proficiently deployed and generated the EDMS for other companies within the Punj Lloyd Group by overseeing project
wise EDMS deployment & support across the globe.
 Performed overview of in-house development projects including Employee Service Desk (IT, HR, Admin & Finance),
Leave Management System (LMS), Man Power Requisition (MPR), Travel Requisition System (TRS) and Time Sheet & e-
Attendance System.
 Under cost optimization exercise on a regular basis, increased profitability by 5% to 7%.
 Designed & successfully implemented “paperless” office environment.

3. Senior Manager, Service Delivery–British Oxygen Company (Linde) &Cummins, May 2007-May 2008
Program Manager – Network Center of Excellence January 2007 – May 2007
Program Manager – AMD January 2006–January 2007
HCL COMNET SYSTEMS & SERVICES LTD, UP, India
Highlights as Senior Manager, Service Delivery–British Oxygen Company(Linde) & Cummins
 Administered the end to endservice delivery of BOC.
 Managed the multi-lingual Global Remote Centralized Service Desk for BOC (Linde) users across the Globe with a team
of over 325 members across India and different geographies.
 The engagement value was USD 70 million per annum for 5 years.
Highlights as Program Manager – NetworkCenter of Excellence
 Actively performed network resource management for the 30 US&UK based Global Customers.
 Managed the transition of NOC Projects including Teradyne, Nike, Microsoft and CISCO.
Highlights as Program Manager – AMD
 Successfully completed Network Infrastructure and LargeScale Data Center Move Projects.
 Performed Global MPLS Deployment across the AMD Network worldwide in 29 sites and 15 geographies.
 Set up the business partner connectivity between both the networks by AMD-Spansion Separation.
PREVIOUS ASSIGNMENTS
Senior Network Administrator October 1999 – September 2005
(Promoted to Manager & Senior Manager – IT Division)
RIYAD BANK, Kingdomof SaudiArabia
SaudiAramco, (World’s largest Oil & Petroleum Company) Network Engineer July 1997 – October 1999
New Central Book Agency (NCBA), Kolkata, India LAN Administrator June 1994 – June 1997
CERTIFICATIONS
 AWS Technical Professional (Released September 2015)
 AWS Business Professional (Released September 2015)
 ISO 20000-1:2011 Certification –12thAugust 2015.
 PRINCE2 Practitioner Certification – May 2015.
 EXIN Cloud Computing Foundation Certification – March 2015.
 ITIL-V3(EXIN) Foundation Certification - ITIL-V3(EXIN) Foundation Certified; December 2007.
ACADEMIC CREDENTIALS
2005 MBA (Executive) from Indian Institute of Management, Calcutta
1995 Post Graduate Diploma in Marketing & Sales Management from Bharatiya Vidya Bhavan, Kolkata
1993 B.Com - The University of Kolkata
OTHER QUALIFICATIONS
 Six months Computer Operations & Application from Xebec Data Center in 1989
 Software Management from NIIT during 1993-95
 Attended CIO Seminars in Delhi & NCR; AVIVAseminar in Singapore
POSITIVE PERSONALITY TRAIT S
 Approachable, disciplined, dedicated and responsible with punctuality and commitment
 Achiever of customer’s confidence
 Employee centric managerialapproach helps me to gain team confidence
PERSONAL DOSSIER
Date of Birth: 11thNovember1969
Linguistic Abilities: Bengali, English, Hindi and Arabic
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