Subhash Chandra Pathak is a seasoned IT professional with over 18 years of experience in delivery, program/project management, presales, and transition management. He has expertise in infrastructure services, middleware applications, and SAP support. Currently he works as an Associate Consultant for Tata Consultancy Services, managing global delivery and driving productivity initiatives. Previously he has worked for companies such as Accenture, Avaya India, Genpact India, and CMS Computers in various roles including solution delivery, presales, program/project management, and infrastructure operations and support. He has a Master's degree in Business Administration and is proficient in various technologies, tools, and methodologies.

1. Subhash Chandra Pathak
[E 302, Jalvayu Towers, New Town,
Rajarhat, Kolkata, WB]
Mobile: +919830790334/9830488092
E-Mail: Pathak_subhash@yahoo.com
Executive Summary
 Seasoned IT professional offering 18 Years+ of Delivery / Programmes /Projects / Presales/Transition Management
experience in managed services arena of IT infrastructure. I have a successful track record of managing large and complex
cross-geographical customer engagements in BPO, Retail, Banking & Telecom, and insurance sectors.
 Have demonstrated cross-cultural career success in developing and executing operational strategies to promote organizational
growth with optimal utilization of emerging technologies.
 Experience in leading and managing Projects, Delivery, transformation, Transition, Relationship, People management, I am a
keen planner, strategist & implementer of integration projects using industries best practices.
 In my current role, I am working as Associate Consultant, (C3B) Infrastructure Services with Tata Consultancy Services,
responsible for Global Delivery (IS & Middleware applications, SAP Support), Programme Management, Presales Solutions
and driving productivity initiatives for Delivery centers of UK regions.
 My prior experience includes Solution Delivery / Presales / Programme/ Transition Management, Infrastructure operations
& Support for Infrastructure assignments with leading companies such as Accenture Services, Avaya India, Genpact India,
CMS Computers & Net Connect Pvt Ltd.
 I have completed my Management in Business Administration from SMU & Bachelors from Bhagalpur University (India).
 I am well versed with Functional Specifications, Issue/Risk Registrar, Project Tracking and Communication/Quality Plan. Adept
in managing customers for the sectors, handling customer visits and showcasing the company and its capabilities.
 An effective leader with proven abilities in leading large teams during initiation, project phase and in delivery, guiding &
mentoring individuals & teams, enabling knowledge sharing.
Key Strengths
 Managing End 2 End Delivery of diverse teams (120+) across Geos - 5 Years. engagements
 Performed Delivery Assurance on Global Bids ranging from USD 10 Million to USD 1 Billion in Infrastructure Managed Services
 Build working relationship with team spread across geographies.
 Delivery responsibility for Mid-size to Large Outsourcing clients involving 10 to 120+ resources
 Large & Complex Program Management, Managed Services (Remote Infrastructure Management)
 Interpret customer business needs and translate them into operational requirements
 Business Continuity and Disaster Recovery Services, ITIL/ITSM based Service Delivery
 Vendor Management -Strategic relationship development with outsourced support partners, controlling and regulating vendor
assigned responsibilities, performance evaluation of the vendors as outlined in the Service levels defined in SOW.
Authorization of activities executed by vendors, Leveraging vendor service offerings, and Organizational communication
rollouts to outsourced partners, co-development of functionality for streamline operations management.
 Experience servicing Global customers across IT Service Delivery Operations, Service Management, Account Management,
People Management, Global Resourcing, Transition, and Technical Delivery for Storage, Backup, Disaster Recovery, and
Microsoft Platforms etc.
 Experienced in playing different roles that includes client Programme Manager, Senior Project Manager, Transformation
Manager, Service Delivery Manager, Project Manager & Operation Manager (End to end Programme Management &
Solution & Service Delivery)
 Expertise in IT Infrastructure Management, Service Delivery, Presales, Solution delivery, Programme /Project Management,
Transition, Vendor Management, Team Management, Global Service Desks, IT Operations, Data Centre, Networks & Voice
Infrastructure Management.
 Commercials – Have Managed Project commercials up to 5 Million GBP Individual Project budget and up to 15 Million GBP
project collectively & tracked Project expenses, cost reduction process till project closure.
 Performance-driven, customer service oriented, well-organized individual with proven results in project management, process
design and improvement with expertise in IT Infrastructure projects.
 Trained in Service delivery and operations as part of TCS Internal Training to enhance the skillset -Customer Management,
People Management, Contract Management, Vendor Management, Financial Management, Risk Management, DC Operation,
Cloud plus, TCS Tools etc.

2. Professional Enhancements
 PRINCE2® Foundation & Practitioner- Year 2015
 ITIL V3 Service operation Certified- Year-2008
 Cisco Certified Network Associate. (CCNA 2.0)-Year 2000
 Microsoft Certified System Engineer (MCSE) Windows 2000-1999
 Master of Business Administration (Project Management)- From SMU Gangtok, Year -2012
 Total Information Systems Management from LCC Kolkata- Year- 1996
 Diploma in Computer Applications from LCC Kolkata- Year --1995
 Graduate (Hons) in Economics from Tilka Manjhi University ,Bhagalpur- 1993
Key Skills
 Project management activities involving planning, scoping, effort and cost estimation, finalization of project schedules and
milestones, executing and successfully completing.
 Manage large critical projects involving multiple teams across Geographies, ETL migrations from Data Stage Jobs (IBM) to BODs
(SAP), MQ gateway Migrations, Data power Setup, Message Broker setup.
 Familiar and worked on Migrations/data copy tools, double take, Christi clone, Robocopy etc.
 Client interaction for requirement gathering, business process understanding and finalization of various requirement
specifications.
 Co-ordinating project kick-off with the client. Project progress tracking, team meetings and reviews on a regular basis to ensure
scheduled milestones are being met.
 Develop contingency plans and handle risk mitigation.
 Team management activities including hiring, deployment, training and development of manpower resources as per their skill
levels and project requirements.
 Change management, resolution of escalated issues, reporting and reviewing. Integration of changes with the project plan.
 Ensure timely completion and delivery of the project to the client, within pre-defined parameters, to achieve high client
satisfaction levels.
 Storage and Backup basic concepts (SAN & TSM) etc.
 Monitoring Tools, SCOM 2012 ITM, TCS cloud plus, Service now.
 VMware, ESX management Automatiion through Vmwaare Orchetrator - L1/L2
 Cloud and Automation (Private, Public, Hybrid)-L1/L2
 Vendor Management & Environment support – (L1, L2/ L3)
 Contact Centre Management (Avaya, CMS, Nortel, NICE, Cybertech) - L2/13 support.
 Messaging Administration E.g. Lotus Domino and Lotus notes, Exchange, Lync, Sametime
 Middleware Technologies (Web sphere Application Server, Data power, IIS 1st Level)
 Networking (Switch, Routers) L1/l2 Level
 Aix, HP Linux basics concepts
 Client Server Technologies (Basic)
 Windows 2008, and 2K servers SOLARIS & AIX basics
 Ticketing tools - IBM Manage Now, Clarify, Service Now, BMC remedy, Netastra, TCS cloud plus.
 Office tools Microsoft Word, intermediate Excel and Power point, Microsoft Project-2010
Employment Scan (India)
1. Tata Consultancy Services, Kolkata - August 2011 to till date
-Associate Consultant (Project & Service Delivery) - UK locations, Current Job Profile- UK. Offshore Location –Kolkata, India.
2. Avaya India Private Ltd, Mumbai: August 2010 to August 2011
-Joined as Senior Management Associate deputed at Deutsche Bank, Mumbai as Infrastructure Service Operation Manager)
3. Accenture Service, Bangalore- Oct 2006 to July 2010.
-Joined as (Level D), handled Projects and Service Delivery (Global) for Accenture BPO (IT infra)
4. Genpact India, Gurgaon, Dec 2004 to Oct 2006
-Joined as (Operation Lead), handled Projects and Service Delivery (Global) for Genpact BPO (IT infra).
5. CMS Computers, New Delhi, Oct 2003 to Dec 2004
- Joined as Senior Customer Engineer deputed at Genpact India, Gurgaon as Infrastructure Service Operation Lead.
6. Net Connect Pvt Ltd, New Delhi, Nov 2000 to Oct 2003
-Joined as Senior Network Engineer deputed at Genpact India, Gurgaon as Senior Engineer / Shift In change& Site Lead -
Infrastructure Services to support BPO.
7. Pentasoft Technology Ltd, New Delhi, Sept 1999 to Nov 2000
-Joined as Senior Network Engineer/MCSE faulty deputed at Pentasoft Technology LTD Bhopal as MCSE Faculty / Center Head.
8. ET & T Education & Training Center, Agra, Nov 1998 to Sept 1999
-Joined as Senior Faculty / Centre Head at Agra (UP).
9. Lakhotia computer Center, Kolkata, May 1996 to Nov 1998
-Joined as Senior Faculty / Center Head, Deputed at SAGAR, Mandala & Bhopal.
Employment Scan (UK & US Assignment)

3. 1. TCS Assignment (UK) – Infra Migration & Deployment (PM & Service Delivery) Assignment Duration– April 2015 to Nov 2015
2. TCS Assignment (UK)– Infra Hosting, I&D & Migration (PM & Service Delivery), Assignment Duration– Feb 2014 to Oct 2014
3. TCS Assignment (UK)– BaNCS Infra Deployment and Migration (PM & Service Delivery), Assignment Duration – March 2013 to
July 2013
4. Accenture Assignment (UK) Avaya & Nortel Support (PM, Service Delivery &L3), Assignment Duration - May 2007 to Oct 2007
5. Accenture Assignment (US) Avaya & Nortel Support (PM, Service Delivery & L3), Assignment Duration -March 2008 to May 2008
Major Projects Handled
 TCS BaNCS Infra Deployment - TCS BaNCS (Infra+Applications) Project’s critical deliverables end-to-end delivery on time.
 Handled more than 40 infrastructure project’s delivery and management simultaneously which are related to infrastructure
provisioning (servers, databases, storage &end to end connectivity with applications).
 Data centre Consolidation, & ETL Migration (IBM Jobs to SAP) - Handled Datacentre consolidation & SIP Projects by ensuring
requirements are gathered and base lined on time, maintained traceability matrix, build relationship between technical and
business teams for timely response and delivery.
 Have owned end to end datacentre migration for 2000 + Servers (Wintel, RHEL, and AIX, DB (SQL, Oracle, and DB2).
 Managed a team of 120, implemented projects successfully by engaging right set of resources (Internal, External, and Business),
Managed Stakeholders, Scope, Forecast/Tracked Effort, Cost & Time, Risk & Issue, Testing, Defect tracking and closure.
 Transitioned more than 30+ Contact Center projects (US & UK) to India.
 Middleware Application Migration- I was responsible for deployment and Migration of Middleware application server
components i.e., Jboss server, MQ, Manage File Transfer, Java EE application server, Web Logic server, Documentum Server
Managed different team across geography, organization with cross culture for a leading Professional Services client.
 Managed a team of 35 + handled operational Issues related to Delivery centers of India, 32 DBAG and 3 DBOI locations to provide
leadership and direction & act as internal escalation source in case team members need assistance.
 Responsible for L2/ L3 level support from Offshore and onshore team & ensuring end-to-end Service delivery as per the agreed
SLR.
Training/Seminar Attended
 ITIL, Prince2, ITIL 2011 Foundation Certification Course, Cloud Computing, Cloud Computing PaaS with IBM Bluemix, Service
Delivery, working on Matrix Environment, Various Management trainings and workshops, Behaviour Based Interview &
Assessment Technique.
 4 Days Boot Camp training for PMP, Project Management and World Wide Project Management Methods; Orientation Programs
on Cross Culture Sensitiveness; Diversity in Workplace; Coaching and Mentoring through Emotional Intelligence;
 Multiple Leadership Development training sessions in Accenture & TCS.
Corporate Awards
 Received Beyond Performance Awards from TCS-2015
 Received Star of the Quarter Awards for Excellence from TCS-2014
 Received various client/Customer appreciations &Spot awards from VVIP Customers.
 ACE (Accenture Celebrates Excellence Awards (ACE Yellow Topper Awards) from IO-CIM for Chicago Toll By-Pass Project
Transition. - Year 2008
 Accenture Best Team Player Award – Year 2007.
 Bronze Cheers Award for exemplary performance and demonstration of values in the workplace VP GECIS IT Services
 Certificate of Appreciation - CIO GECIS Global.
 GECIS IT transition award for valuable contribution - CIO & President GECIS Global.
 Best Engineer award from Program Manager & Director Microland Ltd, New Delhi.
 Best Engineer awards from CEO of GE Capital International Services.
 FMS (Facility Management Services) team leader award from CMS Head Mumbai.
Best SME & key player award from CMS Management.
Personal Profile
 I belong to Bihar (Katihar district), DOB-Oct 1st 1970, married and have a 13Yrs Kid, wife is in teaching profession, holding
business visa (US) till 2018 & UK (BV) till NOV 2016.
 I have deep interest in social work for past 6 years and associated with community services through NGO. I am actively
participating multiple projects on child education, improving school infrastructure in schools and orphanage, old age homes etc.
Personal Strength
 A Practical headed person with strong interpersonal & communication skills, Solution based approach to problems and urges to
strive for excellence in all endeavours. Strengths to include Co-operation, Co-ordination, adaptability & flexibility.
 Have managed and supported multiple MNC’s and clients (Tata consultancy services Accenture, Genpact, CMS & Net Connect).
 Have played several roles starting from Work Station Management group, Server Management Group, Network Management
Group, Subject Matter Expert, Shift Manager & Telecom lead, Voice Operation lead, & Operation Manager, Network Tower Lead,
Service Delivery Manager, Transformation Manager, Transition Manger, Project Manager & Programme Manager.
The information above provided is true to the best of my knowledge and belief. I agree to abide by the rules and regulations of the
organization.
Date: 23/08//2016
Place: Kolkata, India.
Subhash Chandra Pathak