This document is Mohammad Elagha's CV, which summarizes his professional experience in IT roles over more than 10 years. It details his extensive expertise in areas such as IT management, project management, IT service management, and business continuity planning. It also lists his work history and roles at various companies in Qatar, and provides descriptions of key responsibilities and projects at each role.

1. Mohammad Elagha CV
Page 1 of 4
Personal Information
First Name Mohammad Elagha Date of Birth 15/07/1981
Cell Phone Number + 974 55752471 Marital Status Married
Email Address Mohd_h2002@yahoo.com Address Doha - Qatar
Professional Experience – Profile
Extensive expertise in IT for more than 10 years in Projects, operations, administration and technical roles. A solid IT
engineering background with distinguished analytical capabilities and interpersonal skills, with the ability to identify
clients/business’needs, and formulate strategies in leading missions as well as- IT services development, from ground up, to
optimize IT operations.
 Expertise in IT Management to lead diverse IT programs to design and build IT solutions per business requirements.
 Efficiently perform and fulfill responsibilities in line with business strategic plans, deliverables, milestones, budgets, and
resources within timelines.
 Expertise in Business Continuity Plan
 Customer service driven attitude with extensive experience dealing with business stakeholders and clients.
 Expertise in IT accounts administration, contract negotiation and Vendor’s Management
 Overall experienced in all areas of Services Management including Change Management, Incident Management, Problem
Management, Availability Management, Capacity Management, Release Management and others.
 Expert in the area of Service Level Agreements (SLA, OLA and Underpinning Contract) and the overall quality of deliverables
and services.
 Exceptional skillset in Project Management, Ms Project, MS Visio and tendering.
 Proficient in IT Services Management principles and frameworks ITIL/ITSM.
Work Experience
Company Name Sidra Medical and Research Center
Country , City Doha - Qatar
Job Title
Services Design Analyst : 10/ December/ 14 - Up to Present
IT Consultant – IT Service Management: 27/ May / 13 - 09/ December/ 14
Key Role responsibilities
 Responsible for various activities within the Service Lifecycle, specifically in the areas
of Service Identification, Service Design, Service Catalog, Service to Transition and
Operation, and Continuous Improvement.
 Responsible for designing reliable IT Infrastructure and Operations services and
amending existing services that needs improvements, including the definition and
ongoing review of services, delivery model and delivery quality.
 Designing and mapping SLA and OLA of all services with their respective owners and
stake holders.
 Accountable for leading services design/redesign initiatives.
 Develop process work flows for teams while facilitating various teams’ involvement at
different stages of services.
 Assure the designed services follow the hospital high availability and continuity
requirements.
 Review and analyze the designed services for reliability, accountability, and assure the
SLAs are met.
 Identify relationships and dependencies with other IT and business departments to
align the work flow to improve the overall end users’ experience.
 Support the ongoing refinement of services development materials to reflect best
practice in technical operations and infrastructure services management based on ITIL
standards.
 Engage stakeholders to assure the designed services meets business requirements and
expectations.
 Act as an advocate for services users, and negotiate to remove any identified
obstacles to the delivery of excellent services provided.
 Develop service level agreements, KPIs, and overall quality assurance of deliverables

2. Mohammad Elagha CV
Page 2 of 4
and services.
 Create knowledge awareness of ITIL ITSM Standards and Practices within IT
department.
 Facilitate the IT department in producing documentations on policies and procedures
which brings clarity to IT and business as a whole.
 Lead the implementation of ITSM HP Service Manager
 Lead the “IT Service Management Tool” procurement project by developing SOW,
evaluate and interview vendors, compare and negotiate offerings and associated
costs, and propose to upper management the shortlist to select for project award and
implementation.
 Participate in the Business workshops throughout the organization with relation to IT
services and document business requirements for IT to support.
 Assists in evaluating advanced technologies Software and Hardware
 Review and implement service level agreement (SLA) and ensure overall quality of
deliverables and services is followed by all departments with accountability.
 Manage vendor contracts for IT and follow up with vendor’s activities in the
datacenters (Access, Inventory, Hardware installation and configuration) while
creating a process workflow on how to request access while involving more than four
stakeholders.
Projects
1. Migration of Service Management roles from vendor to in-house services.
2. Full implementation for HP Service Manager while migrating all data from Dell OPAS
ITSM tool.
3. IT Service Management Tool Solution “ITSM” procurement SOW, Tendering.
4. End User Computing upgrades.
5. Structure Cabling for Data Centers.
Products / Technology
HP Service Manager 9.4 ITSM tool and uCMDB
Dell OPAS ITSM Tool
Work Experience
Company Name Smart Mobility Solutions - UK Based Company
Country , City Doha - Qatar
Job Title Projects and Integrations Manager
Date : From - To From : 01/ September/ 12 To : 30/ March/ 13
Key Role responsibilities
 Manage and supervise Smart systems projects including estimates.
 Schedule project tasks in such a way to optimize costs, man day and delivery times.
 Plan and manage project resources efficiently and to the best possible standards.
 Create B2B (business to business) relationships to secure Smart Mobility Solutions
value, demand, and grow the network to deliver quality solutions.
 Develop smart systems offerings as well as initiate acquisition of relevant IT solutions
and Licenses required to deliver high quality business solutions to the clients.
Projects E-bike share system, Car share systems, Mobility on demand
Work Experience
Company Name Q.mobility a subsidery of Qatar Media Services W.L.L
Country , City Doha - Qatar
Job Title Intelligent Smart Systems Manager: 01/ November/ 10 - 30/ August/ 12
Key Role responsibilities
 Oversee all initiatives related to intelligent smart systems to be provided as a service
to Q.mobility clients.
 Evaluate different smart systems technologies such as (Customer Visit Management,
RFID System for VIP Customers, Sports Solutions-Digital Signage with Information
System, Electronic Parking Management System, E-bike Sharing Management System,
Meters/ Pay and Display Electronic System, Ticketing & Smart Cards System, Traffic

3. Mohammad Elagha CV
Page 3 of 4
Control and Intelligent Traffic Management System)
 Manage and supervise Intelligent Smart Systems projects including estimates
 Conduct Business Impact Analysis (BIA) for all plans
 Assess process and setting plans for business continuity lifecycle and development
 Develop plans and fail-over strategies for WAN, LAN,IT Infrastructure
 Create BCP test process/documentations and participated in several tests
 Liaise with q.mobility Directors and Managers to identify potential clients.
 Liaising with the other Business Operation on their requirements & provide technical
consultancy & Support, product awareness and demonstrations, trial or test
installations of products and applications.
Projects
 Tender for Lusail Company, the tender was technical qualification for Design & built of
the Intelligent Traffic System in Lusail City - Qatar
 Technical & commercial evaluation of the tender for Museum of Islamic Art, Outdoor
Digital Signage system - Supply, install & configuration of the signages.
Products / Technology
IBM blade server, Sonic Wall firewall and email filtering, IBM backup with Symantec recovery
application, windows and exchange server, Symantec endpoint protection, Symantec
Brightmail, file & print server
Work Experience
Company Name Qatar Media Services W.L.L
Country , City Doha - Qatar
Job Title IT Supervisor then promoted to Head of IT Support
Date : From - To From : 01/ May/ 07 To : 31/ October/ 10
Key Role responsibilities
 Responsible for the provisioning of IT infrastructure and its services (end to end).
 Setting department KPI and Goals.
 Manage and supervise the IT infrastructure and operations at the Company’s HQ, and
regional sub-offices, including the supporting teams.
 Ensure the integrity and availability of data 24/7.
 Plan and implementing IT security, system policies and conduct risk analysis for I.T
infrastructure projects current and future needs
 Developing plans and fail-over strategies for WAN, LAN,IT Infrastructure
 Create BCP Tests/documentations and participated in the test
 Liaise with various vendors and service providers for maintenance contracts, repairs
and technical support on their various products & equipment
 Monitor asset movements through Asset Management for ensuring software /
hardware assets are within control.
Projects
 Participated as a technical consultant & Support for the project with sports Club in
Qatar for providing a LED Digital Signage of the stadiums with Imago Light in Motion
Company.
 Prepared, managed and supervised the installation of all the IT infrastructure for
Qatar media services and all other subsidiary companies (Q.Mobility, Ferrovial Qatar,
Q.Media international print, Q.Media Decaux, Q. media events, q.media signage
factory)
 Proposed, Planned, and Built a new solution from ground up for QMedia as they
required an electronic system for recording assets and maintaining activities for Mupi
outdoor screen located throughout the city. The operations had been carried out
using Motorola hand-held, the main function of the system was:
1. Posting new content on the media screens.
2. Any kind of repair on a damaged media screen.
3. Regular maintenance and cleaning of the media screens.
 Proposed, Planned, and Built a new solution from ground up for Q.Media Business
Microsoft Dynmaics Customer Relationship Management (CRM)
Products / Technology
HP blade server, windows & exchange server 2007, Symantec bright mail, Juniper firewall, HP
backup Autoloader with Symantec Backup application, Symantec end point, file server, print

4. Mohammad Elagha CV
Page 4 of 4
server, MS dynamic & CRM, SharePoint 2007
Motorola handheld, Citrix solution,
Work Experience
Company Name Al-Karnak Group
Country , City Amman - Jordan
Job Title IT Support and System Administrator
Date : From - To From : 07/ November/ 05 To : 10/March/ 07
Key Role responsibilities
 Developing Web Applications using ASP.Net. Thru Visual Basic.NET
 Install the point of sale system in 13 locations and configured the system to transfer
all invoices and daily sales to stock control system remotely.
 Manage and monitor 13 POS remotely using Symantec PcAnyware.
 Manage and monitor network resources; back-up and restore files and folders;
generate and view security logs.
 Consult client on Hardware/Software, and distributed network computing for
enhancements and upgrades.
 Played a key role in system support design and performance evaluation.
Projects
Identified and presented the need for a new IT infrastructure along with POS, back office
system. Upon acceptance, lead the project to completion.
Work Experience
Company Name Philadelphia University
Country , City Jerash – Jordan
Job Title Lab Supervisor
Date : From - To From : 01/ October/ 02 To : 31/October/ 04
Key Role responsibilities
 Cabling, installing protocols and configuring Windows Servers.
 Maintained and upgraded personal computer hardware and printers.
 Installed and Maintained Operating Systems and all updates and patches.
 Troubleshoot LAN, Network connectivity.
 Assist Instructor in training of other students at the practical work sessions.
Projects Systems Upgrade from Windows 98 to Windows XP
Professional Certificates & Training
1- HP SM120 - Service Manager 9.x/ITIL V3
2- ITIL Framework V3
3- Project Management Professional (PMP)
4- SharePoint 2007 installation, Configuration, Administration and management
5- Windows Server 2003 installation & Configuration
6- Ms.Visual ASP.NET Using VB.NET Developing Web Application
7- Ms.Visual C#.NET Developing Desktop Application
Education
Degree Name Bachelor
Degree Specialty Software Engineering
University Name Philadelphia University
Country , City Jordan Jordan
Date : From - To From : February / 2001 To : February/2005