Vishal Bhayyalal Bahekar is an IT Infrastructure Service Delivery Manager and Project Manager with over 13 years of experience in service delivery management, project management, and IT transformation. He is looking for senior level assignments in functional areas involving challenging work and opportunities for innovation, leadership, and management. He has expertise in managing service delivery, projects, IT transformations, transitions, and industrialized delivery.

1. VISHAL BHAYYALAL BAHEKAR
Contact: +91-9820775055
Email: VISHAL1580@GMAIL.COM
IT INFRASTRUCTURE SERVICE DELIVERY MANAGER/ PROJECT MANAGER
Looking for senior level assignments in functional area to associate myself with an organization that provides a
challenging job & opportunity to prove innovative, leadership & managerial skill
SERVICE DELIVERY ~ IT / DIGITAL TRANSFORMATION ~ PROJECT MANAGEMENT
Industry preference: IT/ Banking
Location Preference: Mumbai
PROFILE SUMMARY
COMPETENCY MATRIX
Managerial Skills
• Service Delivery
• Project Management
• IT Transformation
• IT Transitions
• Industrialized Delivery
• Client Servicing
• Automation
Functional Skills
• Communication
• Interpersonal
• Proactive
• Analytical
• Strong Work Ethics
• Positive Attitude
• Liaison & Coordination
Learning Skills
• Digital Transformation
• Cloud Technologies
• BIG Data
• Internet of Things
AN OVERVIEW
• Dynamic professional offering 13+ years of rich experience in Industrialized
Service Delivery Management, Project Management & IT Transformation
• Expertise in managing service delivery for data centre operations based on
integrated & industrialized multi-client robust delivery framework
• Largely responsible for providing technical delivery (L1, L2 & L3 services)
covering multiple data centre support technologies like Wintel, Unix, Network,
Backup, Storage, etc based on ITIL framework
• Accountable for financial management (productivity savings, revenue growth,
resource utilization), delivery excellence (operational maturity), new
transitions, talent management (pyramid, learning) & service improvements
• Proficient in project management such as planning, execution, tracking,
reporting & controlling to ensure timelines are met for project deliverables
• Proven skills in IT Transformation to assess service delivery accounts to find
out opportunities for transformation which results in improving financial
savings
• Experienced in implementation of automation tool, patching tool and related
processes within delivery to improve operational efficiency
• Solid exposure to process transformation, Lean methodology, resource
management, PMO activities and quality improvements within delivery
• Focused efforts on learning latest trends in IT that includes Digital
Transformation, BIG Data, social networking, mobile technologies, cloud
technologies, Customer & Employee Engagements, Internet of Things
KNOWLEDGE PURVIEW
• Lean Training – Year 2012
• Project Management Professional (PMP No. 1450247) – Year 2011
• Six Sigma Yellow Belt - Year 2010
• ITIL V3 Foundation – Year 2008
• Cisco Certified Network Professional (CCNP) – Year 2004
• Radware Certified Network Engineer
• Cisco Certified Network Associate (CCNA) – Year 2002
SKILL SET
Delivery Skills
Technical Team Size Managed : 70
Technology Landscape in Delivery : Monitoring, Wintel, Network, Unix, DBA, Backup & Storage
Business Unit : Infrastructure Services
Reporting Level (N+1) : Director
Reporting Level (N+2) : Vice President
Tools Operated : Tivoli, CA SDM, ITSM, HPOO, SCOM

2. Functional Skills / Responsibilities Summary:
• Service Delivery:
o Geography SPOC for Nordics support within industrialized delivery; accountable for end to end delivery to
multi-client; single point of contact for account lead & onshore
o Meeting 95% of minimum SLA compliance for all customers along with high quality of delivery
o Identifying opportunities for service improvements, productivity improvements, automation, innovation
within service delivery
o Driving standardization & transformation initiatives within service delivery to achieve higher level of
operational maturity
o Representing delivery performance during monthly management review meetings to senior management
o Accountable for financial management within delivery which includes productivity savings, revenue growth,
resource utilization/billability
• Projects:
o Providing consultancy on tool transformation and leading industrialization project for tools standardization &
automation on onshore engagement (onsite)
o End to end responsibility for planning, implementation, monitoring & controlling, reporting for
implementation of patching & automation tool within delivery (onsite)
o Assessment of service delivery to find opportunities in people, process & tools for improving contribution
margin to the account (transformation, onsite)
• Others:
o Written articles on IT Innovations like 3D printing in Jan 2014 and E-commerce in Jan 2015 in a special
edition of daily new paper (Pratyaksha)
o Writing news article on latest technology for Exponent Group of Journals on IT
o Received Capgemini Learning Facilitator Award in year 2014 for conducting PMP training sessions
o Read books on “Jugaad”, “How to Revolutionize Customer & Employee Engagement with BIG DATA &
GAMIFICATION”
WORK EXPERIENCE
Since Jan’08: Capgemini India, as Project Manager
Key Result Areas:
• Experience in consulting services to conduct service delivery assessment for an financial account consisting of 180
resources & provide industrialization proposals for improving contribution margin (onsite assignment at customer
operations centre in Fortaleza, Brazil)
• Lead tools standardization & automation stream for transformation engagement
• Defined standard process & implemented CA ITCM patching tool for multi-client service delivery account (onsite
assignment)
• Implemented HPOO automation tool for automating run book activities (L1 work), server provisioning & user
provisioning activities for multi-client service delivery account (onsite assignment)
• Managed a service delivery for multi-clients environment in an integrated & industrialized framework (cost saving
model)
• Proven talent management skills for a team consisting 70 resources (pyramid, growth plan, skills development &
appraisals)
• Experience in financial management of account which includes resource billing, productivity savings, revenue growth
(new work) & resource utilization
• Designed transition process for intake of new customers within integrated & industrialized multi-client service
delivery model
• Handled delivery excellence initiative at a BU level for 700 resources which include defining & measuring quality
standards, operational maturity and service improvements across multiple engagements
• Driven multiple service improvements in delivery using standard A3 methodology of Lean
• Implementation of infrastructure management operations centre; an integrated & industrialized multi-client service
delivery model
• Managed a PMO team responsible for monthly reporting, audits, disaster recovery planning, business continuity
planning
Jun’05- Sep’11: Patni Computers, as Sr. Systems Engineer
Highlights:

3. • Subject Matter Expert for networking support in NOC datacentre
• Onboarding of networking support for new customer in NOC
• Team lead for data centre SME team consisting of 10 members across various technologies
• Team lead for customer support offshore team consisting of 7 members on networking domain
• Assignment to study network infrastructure for financial customer & provide recommendation to improve application
performance
• Technical support for Mercury Application Mapping Product
PREVIOUS EXPERIENCE
Nov’02- May’05: CMC Ltd., as IT Engineer
Highlights:
• Network operations support for security trading applications in Indian Financial Network (INFINITY) for banking
client Reserve Bank of India
• Implementation of centralized connectivity & security setup across 11 branch offices of RBI
• Training in Institute of Development & Research in Banking Technology for implementation of security setup in
branch offices
EDUCATION
• B.E (Electronics) from D. J. Sanghvi College of Engineering, Vile Parle, Mumbai
• HSC, Science from Sathaye College, Mumbai
PERSONAL DETAILS
Date of Birth: 15th
May, 1980
Languages Known: English, Hindi and Marathi
Address: 504, Gorai Ekta C.H.S., Plot No. 10, RSC-21, Borivali (W), Mumbai-400091
Please refer to the annexure for the project details

4. ANNEXURE
At Capgemini India Private Limited
Title: Gap Assessment (Onsite assignment at Fortaleza, Brazil)
Time Period: May’15
Type: Consulting Services
Client: Banco Do Nordeste
Duration: 1 Month
Role Transformation Consultant
Environment: IT Infra support financial application services like VISA, etc
Responsibility:
• Complete assessment of delivery structure, operational tools, ITIL processes, process workflows, technical maturity,
operational control to find out opportunities for improvements, standardization & automation
• Professional Assessment to be conducted at customer location along with feedback from customer
• Assessment report to include industrialized proposals for improvement in contribution margin
Title: IMOC Industrialization (Onsite assignment at Sao Paulo, Brazil)
Period: Sep’14- June’15
Type: Project Management / Transformation
Client: CPM Braxis (Capgemini Brazil)
Duration: 9 Months
Role: Tools Standardization & Automation Lead
Responsibilities:
• Assess requirements for tools standardization & propose tools for delivery (CA ITCM for patching, HPOO for
automation, OMM for IPC monitoring)
• Prepare requirements, costing, deliverables & planning for implementation of tools
• Align with process standardization & automation for changes in ITSM tool
• Track project activities, prepare weekly progress report & present it in steering committee meeting
Title: IMOC
Period: Jan’ 10 – Sep’ 14
Type: Service Delivery
Platform: Monitoring, Wintel, Unix, Database, Network & Security
Team Size: 70
Client: Multi-Client (Netherland & Nordics)
Role: GEO SPOC (Delivery Manager)
Responsibilities:
• Meeting monthly operational KPI targets on incidents, changes & problem tickets, mainly SLA compliance
• Yearly 8% productivity savings on delivery support
• Driving continuous service improvements in service delivery using Lean A3s methodology
• Proactive Problem Management to reduce overall incidents & improve service quality
• Maintaining high productivity & utilization for the support teams
• Identifying & managing issues and risks within delivery support
• Resource Management – Appraisal, Attrition control, skills development, rewards & recognition, job rotation
• Achieving high level customer satisfaction
Title: Transition & PMO Lead
Time Period: Jan’11 – Dec’11
Type: Project Management
Platform: All Infra technologies
Team Size: 5
Client: Multi-client (Netherland)
Role: Team Lead
Responsibilities:
• Define process & procedure for intake of new customer (acceptance criteria) & existing customers on IMOC
framework
• Project Walkthrough Sessions for new customer visits
• Coordinate with infrastructure solutioning team on resource estimation
• Coordinate with technical tower teams on resource planning, knowledge transfer, logins, etc
• Coordinate with onshore on approvals
• Prepare monthly reports on work done for invoicing to customer

5. • Prepare service quality plan, audit documents, BCP documents for project
• Prepare & maintain management review, operational dashboard for delivery performance
Title: Network SME
Time Period: Jan’08 – Dec’09
Type: Technical Support
Platform: Cisco Networking & Security
Team Size: 20
Client: Multi-client (Netherland)
Role: Team Coordinator
Responsibilities:
• Network SME SPOC for educational domain customers
• Operations support as well as project support for customers
• SME for datacentre internet service
• Planning & execution of network changes
• Monthly network capacity reports to customer
At Patni Computer Systems Limited, India
Title: Global Visibility Centre (GVC/NOC)
Time Period: Apr’07 – Jan’08
Type: Production Support
Platform: Cisco Networking / Security
Hardware: Cisco 4507, Cisco VPN Concentrator 3030, Cisco PIX 515 & 501, Cisco L2 switches, Cisco Routers
Client: Patni Datacentre
Role: Team Leader / Subject Matter Expert (Networking)
Responsibilities:
• Network configuration for onboarding of new customers in GVC
• Trouble shoot day to day network issues within datacentre
• Coordinate with other SMEs on data centre activities
• Manage escalations & submit root cause analysis
• Prepare network traffic utilization reports
Title: Remote Managed Support
Time Period: Jan’06- Mar’07
Type: Production Support
Platform: Cisco Networking
Hardware: Cisco 4507 L3 Switches, Cisco L2 switches, Cisco Routers
Client: Harmon Becker (US)
Role: Team Leader
Responsibilities:
• Remote monitoring of the clients network devices including Cisco Switches and Routers
• Providing network solutions for various network related problems & rising TAC cases for escalated issues
• Implementing new configuration changes in scheduled maintenance window
• Meeting SLAs for incidents
• Providing internal and external audit support
Title: Stress Test NAOS Brazil
Time Period: Nov’05- Jan’06
Type: Technical Assignment
Platform: Cisco Networking & Windows OS
Hardware: HP Proliant DL380 G3 and DL580 Servers, Cisco PIX 525, Cisco Switch 2950, Cisco Switch 3750,
MPLS Concentrator
Client: GE Consumer Finance, Brazil
Role: Network SME
Responsibilities:
• Complete study of network, operating system, hardware, application flow, server load balancer setup, firewall to
improve application performance 3000 hits in 24 hours (as-is) to 6000 hits in 24 hours (target)
• Provide recommendation at network & hardware level to improve application performance
• Awarded Letter of Appreciation (LOA) for successfully completing responsibilities within project

6. Title: Mercury Application Mapping
Time Period: May’05- Nov’05
Type: Product Support
Platform: Mercury Application
Client: NIIT
Role: Product Technical SME
Responsibilities:
• Resolve technical queries on product raised by client documentation team
• Provide all information required to client team for preparing technical documentation
• Answer technical queries, provide technical demo for providing understanding to client
• Review & certify technical content prepared by client
• Provide recommendation at network & hardware level to improve application performance
Projects at CMC Limited, India
Title: Indian Financial Network (INFINITY)
Time Period: Mar’02- May’05
Type: Data Centre Support
Platform: Cisco Networking & Security, Radware Load Balancer
Client: Reserve Bank of India
Role: Network SME
Responsibilities:
• Provide crucial networking support to extremely complex network for security trading market (all banks in India
participate in trading market)
• Installation of security solution using Cisco PIX Firewall 520/535 , Network IDS, Host IDS, Fireproof load balancer,
Linkproof, and VPN Monitoring Server (VMS) at 11 branch offices in Mumbai
• Daily Reports of Intrusion Detection System events using IDS Event Viewer (IEV) or VMS
• Troubleshooting firewall problems, TCP port connection problems, access problems for different applications like
NDS, RTGS, income tax, etc
• Internet setup installation, configuration and monitoring to provide secured setup with redundancy, using leased lines
from two ISP’s
• Configuration of leased lines, VOIP, ISDN interfaces on CISCO 7507 series router
• Configuration on HTU2 and HTU E1 modems for 2Mbps leased line network, configuration on ASMi-31 modems for
64kbps leased line network, installation of leased line through Optical Fiber Cabling (OFC) set-up
• Installation and maintenance of Domain Controller, Microsoft Exchange Server 2000
• Migration of server to various DMZs as per bank’s policy to provide increased security and also regulate access using
access policy

7. Title: Mercury Application Mapping
Time Period: May’05- Nov’05
Type: Product Support
Platform: Mercury Application
Client: NIIT
Role: Product Technical SME
Responsibilities:
• Resolve technical queries on product raised by client documentation team
• Provide all information required to client team for preparing technical documentation
• Answer technical queries, provide technical demo for providing understanding to client
• Review & certify technical content prepared by client
• Provide recommendation at network & hardware level to improve application performance
Projects at CMC Limited, India
Title: Indian Financial Network (INFINITY)
Time Period: Mar’02- May’05
Type: Data Centre Support
Platform: Cisco Networking & Security, Radware Load Balancer
Client: Reserve Bank of India
Role: Network SME
Responsibilities:
• Provide crucial networking support to extremely complex network for security trading market (all banks in India
participate in trading market)
• Installation of security solution using Cisco PIX Firewall 520/535 , Network IDS, Host IDS, Fireproof load balancer,
Linkproof, and VPN Monitoring Server (VMS) at 11 branch offices in Mumbai
• Daily Reports of Intrusion Detection System events using IDS Event Viewer (IEV) or VMS
• Troubleshooting firewall problems, TCP port connection problems, access problems for different applications like
NDS, RTGS, income tax, etc
• Internet setup installation, configuration and monitoring to provide secured setup with redundancy, using leased lines
from two ISP’s
• Configuration of leased lines, VOIP, ISDN interfaces on CISCO 7507 series router
• Configuration on HTU2 and HTU E1 modems for 2Mbps leased line network, configuration on ASMi-31 modems for
64kbps leased line network, installation of leased line through Optical Fiber Cabling (OFC) set-up
• Installation and maintenance of Domain Controller, Microsoft Exchange Server 2000
• Migration of server to various DMZs as per bank’s policy to provide increased security and also regulate access using
access policy