Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Value Addition To Enterpise Through Corporate GovernancePavan Kumar Vijay
This presentation discusses framework of corporate governance, the value of stakeholders in corporate governance value chain. It further enumerates the principles of corporate governance and how these principles of corporate governance can add value to an enterprise.
“The Enterprise Supply Chain View” is the first topic of a supply chain learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we focus on key characteristics of the enterprise supply chain. A discussion of each area (i.e., planning and forecasting, strategic sourcing, procurement, logistics, materials management, and accounts payable) will include notable characteristics of leading practice supply chains as well as key “pain points” ScottMadden has observed that keep companies from achieving an optimized supply chain.
To learn more, please visit www.scottmadden.com.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
Value Addition To Enterpise Through Corporate GovernancePavan Kumar Vijay
This presentation discusses framework of corporate governance, the value of stakeholders in corporate governance value chain. It further enumerates the principles of corporate governance and how these principles of corporate governance can add value to an enterprise.
“The Enterprise Supply Chain View” is the first topic of a supply chain learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we focus on key characteristics of the enterprise supply chain. A discussion of each area (i.e., planning and forecasting, strategic sourcing, procurement, logistics, materials management, and accounts payable) will include notable characteristics of leading practice supply chains as well as key “pain points” ScottMadden has observed that keep companies from achieving an optimized supply chain.
To learn more, please visit www.scottmadden.com.
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session, presented by Brad DeMent and Jerred Crosby, partners at ScottMadden, addressed employee engagement, continuous improvement, new service offerings, and expanding the scope of operations.
In today’s connected, global business
environment, operational leaders have greater visibility of regulation and changes in market structure - presenting strong potential for driving business value.
'Operations power performance: Managing risk and delivering value', an EIU report sponsored by Broadridge, examines the ways in which operational units are contributing business value.
Read more>> bit.ly/OpP14
Outsourcing Governance: What’s Buzzing and What's Missing?- SirionLabs WebinarSirionLabs
Webinar Slides - Outsourcing Governance: What's Buzzing and What’s Missing?
Findings from our 2016 Outsourcing Governance Maturity Study
On December 6th 2016, SirionLabs conducted this webinar featuring John Dreyer, President and CEO, The Shelby Group and Claude Marais, Co-founder & President, SirionLabs. The webinar included an insightful discussion by our experts on the role of effective governance in outsourcing success and featured key findings from our 2016 outsourcing governance maturity study ‘Overcoming the Value Gap in Outsourcing Engagements’.
Visit www.sirionlabs.com for more.
Presentation by Rich Pollack, VP and Chief Information Officer, VCU Health, at the marcus evans National Healthcare CIO Summit held in Pasadena, CA March 13-14 2017
Transformational alignment to IT service management WGroup
In this case study, WGroup helps a Fortune-500 healthcare firm transform their IT organization and cut costs. WGroup was contacted to reduce service costs and aligning the organization to an ITSM based service model. WGroup used the ITIL framework to determine service delivery alignment across suppliers, level of process maturity, and the alignment of internal resources against services in the portfolio.
The Service Management Office - Driving it performance in the face of rising ...3gamma
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
Trends in Outsourcing & Offshoring in the Financial Services Industry 2008-20...newtonsa1
Financial Services companies continue to face headwinds in the global marketplace. Whilst outsourcing activity has not returned to the levels it enjoyed pre-Credit Crunch we are starting to see signs of strengthening demand across North America, EMEA and Asia-Pacific. The third edition of Elix-IRR’s report on Trends in Outsourcing and Offshoring in the Financial Services Industry examines developments in the market since 2011 and the key deal activity which has taken place. We once again assess the health of outsourcing in Financial Services by geography and by domain as well as applying particular scrutiny to the ever-increasing pressure of global regulation and the role of service management in ensuring that outsourcing contributes to the achievement of strategic goals. And because of our longstanding commitment to Africa we return to the continent with fresh insights to the health of the market there, particularly supplier activity in the region.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we reviewed a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
For more information, please visit www.scottmadden.com.
Presentation delivered by Luis E. Taveras, PhD, Former Senior Vice President, Office of Integration, RWJ Barnabas Health at the marcus evans National Healthcare CIO Summit held in Pasadena CA, March 13-14 2017
Integrated reporting--a form of corporate disclosure that connects financial and environmental, social, and governance (ESG) performance--is the most significant development in sustainability disclosure since the advent of the GRI. And its profile will rise significantly in the coming year.
This presentation summarizes the latest developments and best practices from the field. Includes data from the International Integrated Reporting Council (IIRC), Covanta Energy, Eskom, and the Sustainability Accounting Standards Board (SASB), in addition to research by Framework LLC.
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session, presented by Brad DeMent and Jerred Crosby, partners at ScottMadden, addressed employee engagement, continuous improvement, new service offerings, and expanding the scope of operations.
In today’s connected, global business
environment, operational leaders have greater visibility of regulation and changes in market structure - presenting strong potential for driving business value.
'Operations power performance: Managing risk and delivering value', an EIU report sponsored by Broadridge, examines the ways in which operational units are contributing business value.
Read more>> bit.ly/OpP14
Outsourcing Governance: What’s Buzzing and What's Missing?- SirionLabs WebinarSirionLabs
Webinar Slides - Outsourcing Governance: What's Buzzing and What’s Missing?
Findings from our 2016 Outsourcing Governance Maturity Study
On December 6th 2016, SirionLabs conducted this webinar featuring John Dreyer, President and CEO, The Shelby Group and Claude Marais, Co-founder & President, SirionLabs. The webinar included an insightful discussion by our experts on the role of effective governance in outsourcing success and featured key findings from our 2016 outsourcing governance maturity study ‘Overcoming the Value Gap in Outsourcing Engagements’.
Visit www.sirionlabs.com for more.
Presentation by Rich Pollack, VP and Chief Information Officer, VCU Health, at the marcus evans National Healthcare CIO Summit held in Pasadena, CA March 13-14 2017
Transformational alignment to IT service management WGroup
In this case study, WGroup helps a Fortune-500 healthcare firm transform their IT organization and cut costs. WGroup was contacted to reduce service costs and aligning the organization to an ITSM based service model. WGroup used the ITIL framework to determine service delivery alignment across suppliers, level of process maturity, and the alignment of internal resources against services in the portfolio.
The Service Management Office - Driving it performance in the face of rising ...3gamma
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
Trends in Outsourcing & Offshoring in the Financial Services Industry 2008-20...newtonsa1
Financial Services companies continue to face headwinds in the global marketplace. Whilst outsourcing activity has not returned to the levels it enjoyed pre-Credit Crunch we are starting to see signs of strengthening demand across North America, EMEA and Asia-Pacific. The third edition of Elix-IRR’s report on Trends in Outsourcing and Offshoring in the Financial Services Industry examines developments in the market since 2011 and the key deal activity which has taken place. We once again assess the health of outsourcing in Financial Services by geography and by domain as well as applying particular scrutiny to the ever-increasing pressure of global regulation and the role of service management in ensuring that outsourcing contributes to the achievement of strategic goals. And because of our longstanding commitment to Africa we return to the continent with fresh insights to the health of the market there, particularly supplier activity in the region.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we reviewed a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
For more information, please visit www.scottmadden.com.
Presentation delivered by Luis E. Taveras, PhD, Former Senior Vice President, Office of Integration, RWJ Barnabas Health at the marcus evans National Healthcare CIO Summit held in Pasadena CA, March 13-14 2017
Integrated reporting--a form of corporate disclosure that connects financial and environmental, social, and governance (ESG) performance--is the most significant development in sustainability disclosure since the advent of the GRI. And its profile will rise significantly in the coming year.
This presentation summarizes the latest developments and best practices from the field. Includes data from the International Integrated Reporting Council (IIRC), Covanta Energy, Eskom, and the Sustainability Accounting Standards Board (SASB), in addition to research by Framework LLC.
A light explanation of Corporate Governance for those who want to have a quick understanding of the concept. This presentation was designed for a small team of mixed background individuals and enlightened them with the insight on the concept of Governance.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Rapid Benefits of Alternative Shared Services Models - 3.10.2016Chazey Partners
Chazey Partners was invited to present a session titled “Raped Benefits of Alternative Shared Services Models” at the 2016 Washington-ASMC National Capital Region in Washington D.C. on March 10, 2016. Phil Searle, Founder and CEO of Chazey Partners, educated attendees on the trends and benefits of Shared Services in the public and private sectors. The presentation also examined multiple case studies and some alternative models of implementation used before concluding with a list of “Tips and Tricks” for a successful Shared Services implementation.
Six principles of The Technology GardenJon Collins
This presentation introduces the 6 principles documented in the book The Technology Garden, which presents how to deliver enterprise IT sustainably and with maximum business value.
Capability maturity in management means that the adoption and implementation of a management methodology can go from primitive or slight, to advanced or comprehensive. In other words, it is necessary to "manage management" - essentially, an executive responsibility, and a prerequisite for making management perform as promised. This discussion reflects broadly observed reasons why management maturity failures can occur, putting the practical efforts of operating under management at risk.
Acquity Group is a business process and technology consulting firm. We are and end to end provider of strategy, process and technology solutions. This deck highlights our key competencies around IT Strategy, IT Governance & IT Operations
A program description of an IT governance methodology for large and small programs where COBIT or ITIL may not be in your plans.
More at www.sqpegconsulting.com, Square Peg Consulting
John Goodpasture, PMP
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
Shared Services Platform (as self defining as it can be) promotes the idea of 'sharing' within an organization or group or may also be provided as 3rd party SBU services.
Creating a Single point of contact for all service deliveries, enabling Cost effective solutions, leverage Automation, optimize workforce and the Speed to fulfillment is the key to success of such organizations.
More and more companies are moving to such platforms and the success rate is very high.
IT Services have been an in-house function for most of organizations across the globe a decade ago. With rapid growth in new technologies and expansion of customer base, organizations were unable to adapt to changes relying solely on their in-house IT teams. This gave rise to external IT service providers and proliferation of multiple engagement models.
Creating IT Value-A Better Way to Make IT Investment DecisionsScottMadden, Inc.
All IT organizations are resource constrained—demand exceeds supply. Organizations need criteria to decide which projects warrant allocation of high-value constrained resources. This is the second in a series on maximizing IT investment value.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This report outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
Overcoming the Challenges of Large Capital Programs/ProjectsScottMadden, Inc.
Effective capital program/project delivery is a critical competency for any electric utility to achieve high performance. However, project scope creep, schedule delays, and cost increases have become the rule rather than the exception. Over the past 10 years, the electric utility industry has seen large demands on its projects and construction management organizations to ensure compliance with a number of concerns. Large capital programs/projects come with a variety of complicated planning, implementation, and workforce/vendor management challenges. Using EPU projects as an example, we will provide you with ways to overcome these challenges for any large capital program/project. This article can help you successfully plan, deliver, and control/monitor your large capital program/project.
ScottMadden HR Shared Services Benchmarking Study Highlights 2019ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the sixth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This report outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
ScottMadden Finance Shared Services Benchmark Highlights 2020ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the Finance Shared Services Benchmarking Study. This study covers both trends and benchmarks, and is focused on the shared services delivery model. Topics covered include the delivery model, staffing and performance, technology, and scope of services. For more information, please visit www.scottmadden.com.
The ScottMadden Energy Industry Update Webcast: Everything Counts ... In Larg...ScottMadden, Inc.
This webcast is based on ScottMadden’s Fall 2019 Energy Industry Update, a semi-annual publication featuring inside views of recent significant events, emerging trends, and original analysis. This webcast provides a great opportunity to take a step back and consider what is happening, what it means, and where our industry is headed.
During this webcast replay, ScottMadden’s energy experts share their views and field questions related to the potential loss of carbon-free generation and its implications, the growing belly of the duck curve, and opportunities for the Western Energy Imbalance Market.
To learn more, visit www.scottmadden.com.
ScottMadden's Energy Industry Update for the 2019 Utility Supply Chain Confer...ScottMadden, Inc.
As economic growth continues, and policies are increasingly driven by state and regional issues, utilities are placing bets, with large investments, on various growth strategies. They continue to face opposition and challenges from various stakeholders with disparate interests. Energy and utility companies will try to thread the needle of developing and upgrading much needed infrastructure, while satisfying those interests.
During the 2019 Utility Supply Chain Conference, Cristin Lyons reviewed the latest Energy Industry Update and shared key highlights for topics including:
- Electrification: A summary of increased electrification activities (ie: transportation/space heating) being promoted by electric industry stakeholders, and electrification’s pros and cons
- Wholesale energy infrastructure development: A discussion of proposed gas and power transmission projects, potential regulatory changes, and surrounding issues/implications
- Grid modernization: Noteworthy efforts around the nation, including both the programs and the common themes.
Learn more at www.scottmadden.com.
Energy Industry Update Webcast: Don't Stop Believin'ScottMadden, Inc.
To coincide with the release of the latest Energy Industry Update, ScottMadden joined forces with Energy Central to present an interactive webinar, “ScottMadden’s Energy Industry Update: Don’t Stop Believin’.” During this session, our industry experts shared their views and fielded questions related to grid modernization efforts around the nation, evolving federal policy toward wholesale energy infrastructure development, and opportunities for and possible trade-offs with increased electrification.
Combined cycle plants may have fewer moving parts than coal plants, but that does not mean that their operations are any easier to analyze. Relatively limited operating experience and sparse data allow beliefs to take root—some well-founded and others less so. This report takes a quick look at three such beliefs and offers some tantalizing, although preliminary, observations on these questions:
Do higher capacity factors really result in lower non-fuel costs?
Do older units that start more frequently have higher non-fuel costs?
Do merchant operators do a better job of cost containment compared to rate base operators?
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we reviewed a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
For more information, please visit www.scottmadden.com.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterScottMadden, Inc.
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session focused on the essential activities to plan, launch, and stabilize a new shared services operation including: critical success factors for your business case, top 10 implementation challenges, and three keys to post-launch success.
California’s Combined Cycle Costs in the Age of the Duck CurveScottMadden, Inc.
During the 69th Annual AREGC Conference, Quentin Watkins, manager at ScottMadden, discussed regional considerations of renewable penetration impacts on combined cycle non-fuel O&M costs. This presentation reviews California's combined cycle costs in the age of the duck curve. To learn more, please visit www.scottmadden.com.
Over the last ten years, the U.S. nuclear industry has seen large demands on its capital project/major modification organizations with the mandate to ensure compliance for a number of concerns. As the nuclear fleet continues to age, projects like these will continue to surface, representing large capital exposure for nuclear power plants. For that reason, successful execution of capital projects has never been more important. ScottMadden believes it is critical to ensure the capital projects organization and its projects are structured and organized with clear roles and responsibilities, disciplined in the execution of policies and procedures, and systematic about informing senior leadership of the likelihood and potential costs of project risks.
Success of your capital program depends on the ability to manage a portfolio of projects well and the ability to execute each project’s required actions on time, on budget, and with quality. ScottMadden’s Capital Program Assessment examines how the capital program is implemented—from top to bottom—with a look at the PMO, a specific project selected by our client, and a review of the performance reporting and tools in place. Our approach analyzes these critical areas to provide a detailed assessment of your capital program with actionable recommendations.
This report focuses on natural gas distribution businesses and/or executives contemplating adding natural gas distribution businesses to their current business portfolio. To assist executives assessing strategic direction, we performed in-depth analyses of strategic focus, resulting return on equity (ROE), and shareholder return across the natural gas distribution companies.
Here, we review our analysis and examination of a panel of 10 natural gas distribution companies to show the relationship between strategic direction and resulting performance, both internal performance metrics and attendant shareholder return.
For more information, please visit www.scottmadden.com.
Generation Trends: What are the Impacts on Transmission? ScottMadden, Inc.
Todd Williams, partner at ScottMadden, recently presented “Generation Trends – What Are the Impacts on Transmission?” at the fourth annual Transmission Summit West. This presentation focused on how natural gas prices, carbon legislation, and renewable generation sources will drive the need for transmission infrastructure investment.
The Electric Vehicle Market: Utility Perspective and Considerations for Utili...ScottMadden, Inc.
The growth of the Plug-In Electric Vehicles (PEV) is creating an opportunity for forward-thinking utilities to leverage their size and scale and deploy PEV charging infrastructure to support load growth, extend customer engagement, and grow the PEV market. This presentation is designed to help utilities who are considering the expansion of their current electric transportation program to include more PEV infrastructure and those who are considering the initial launch of their PEV program. Key program criteria and design considerations are presented to help encourage the thoughtful planning and design of a PEV infrastructure program that will help your utility capitalize on the growing PEV market.