With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This report outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
ScottMadden HR Shared Services Benchmarking Study Highlights 2019ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the sixth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
ScottMadden Finance Shared Services Benchmark Highlights 2020ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the Finance Shared Services Benchmarking Study. This study covers both trends and benchmarks, and is focused on the shared services delivery model. Topics covered include the delivery model, staffing and performance, technology, and scope of services. For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This report outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
This report focuses on natural gas distribution businesses and/or executives contemplating adding natural gas distribution businesses to their current business portfolio. To assist executives assessing strategic direction, we performed in-depth analyses of strategic focus, resulting return on equity (ROE), and shareholder return across the natural gas distribution companies.
Here, we review our analysis and examination of a panel of 10 natural gas distribution companies to show the relationship between strategic direction and resulting performance, both internal performance metrics and attendant shareholder return.
For more information, please visit www.scottmadden.com.
Distributed energy resources (DERs) can provide net benefits to the electric system (e.g., congestion relief) and broader society (e.g., emission reductions). However, despite these advantages, the deployment of high penetrations of DER has proved challenging. Against this backdrop, the electric utility is often singled out as a fundamental barrier to deployment of DER assets. To overcome the perceived electric utility shortcomings, many stakeholders conclude that a completely new model is needed for the electric industry.
ScottMadden disagrees with this assessment and instead believes electric utilities maintain natural advantages that can be leveraged to deploy renewables and DER assets as well or better than some models being offered. In our 51st Phase II Roadmap, ScottMadden proposes leveraging the natural advantages of the electric utility in order to accelerate the deployment and penetration of DER assets.
For more information, please visit www.scottmadden.com.
ScottMadden Finance Shared Services Benchmark Highlights 2016ScottMadden, Inc.
ScottMadden and American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, recently joined forces to conduct the second cycle of a unique benchmark study focused exclusively on finance Shared Services Organizations (SSOs). For more information, please visit www.scottmadden.com.
Coal Combustion Residuals: Understanding the Final Rule and Next Steps for El...ScottMadden, Inc.
In April 2015, the U.S. Environmental Protection Agency published its final coal combustion residuals (CCR) rule. The rule regulates the disposal of CCR from active electric generating units as nonhazardous waste by establishing minimal national criteria for landfills and surface impoundments. This rule becomes effective as owners and operators have historically lacked rigorous management of CCR sites. This white paper outlines a programmatic approach to build an effective compliance strategy and organizational capabilities to ensure proper and effective management of CCR sites.
For more information, please visit www.scottmadden.com.
The Electric Vehicle Market: Utility Perspective and Considerations for Utili...ScottMadden, Inc.
The growth of the Plug-In Electric Vehicles (PEV) is creating an opportunity for forward-thinking utilities to leverage their size and scale and deploy PEV charging infrastructure to support load growth, extend customer engagement, and grow the PEV market. This presentation is designed to help utilities who are considering the expansion of their current electric transportation program to include more PEV infrastructure and those who are considering the initial launch of their PEV program. Key program criteria and design considerations are presented to help encourage the thoughtful planning and design of a PEV infrastructure program that will help your utility capitalize on the growing PEV market.
ScottMadden HR Shared Services Benchmarking Study Highlights 2019ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the sixth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
ScottMadden Finance Shared Services Benchmark Highlights 2020ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the Finance Shared Services Benchmarking Study. This study covers both trends and benchmarks, and is focused on the shared services delivery model. Topics covered include the delivery model, staffing and performance, technology, and scope of services. For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This report outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
This report focuses on natural gas distribution businesses and/or executives contemplating adding natural gas distribution businesses to their current business portfolio. To assist executives assessing strategic direction, we performed in-depth analyses of strategic focus, resulting return on equity (ROE), and shareholder return across the natural gas distribution companies.
Here, we review our analysis and examination of a panel of 10 natural gas distribution companies to show the relationship between strategic direction and resulting performance, both internal performance metrics and attendant shareholder return.
For more information, please visit www.scottmadden.com.
Distributed energy resources (DERs) can provide net benefits to the electric system (e.g., congestion relief) and broader society (e.g., emission reductions). However, despite these advantages, the deployment of high penetrations of DER has proved challenging. Against this backdrop, the electric utility is often singled out as a fundamental barrier to deployment of DER assets. To overcome the perceived electric utility shortcomings, many stakeholders conclude that a completely new model is needed for the electric industry.
ScottMadden disagrees with this assessment and instead believes electric utilities maintain natural advantages that can be leveraged to deploy renewables and DER assets as well or better than some models being offered. In our 51st Phase II Roadmap, ScottMadden proposes leveraging the natural advantages of the electric utility in order to accelerate the deployment and penetration of DER assets.
For more information, please visit www.scottmadden.com.
ScottMadden Finance Shared Services Benchmark Highlights 2016ScottMadden, Inc.
ScottMadden and American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, recently joined forces to conduct the second cycle of a unique benchmark study focused exclusively on finance Shared Services Organizations (SSOs). For more information, please visit www.scottmadden.com.
Coal Combustion Residuals: Understanding the Final Rule and Next Steps for El...ScottMadden, Inc.
In April 2015, the U.S. Environmental Protection Agency published its final coal combustion residuals (CCR) rule. The rule regulates the disposal of CCR from active electric generating units as nonhazardous waste by establishing minimal national criteria for landfills and surface impoundments. This rule becomes effective as owners and operators have historically lacked rigorous management of CCR sites. This white paper outlines a programmatic approach to build an effective compliance strategy and organizational capabilities to ensure proper and effective management of CCR sites.
For more information, please visit www.scottmadden.com.
The Electric Vehicle Market: Utility Perspective and Considerations for Utili...ScottMadden, Inc.
The growth of the Plug-In Electric Vehicles (PEV) is creating an opportunity for forward-thinking utilities to leverage their size and scale and deploy PEV charging infrastructure to support load growth, extend customer engagement, and grow the PEV market. This presentation is designed to help utilities who are considering the expansion of their current electric transportation program to include more PEV infrastructure and those who are considering the initial launch of their PEV program. Key program criteria and design considerations are presented to help encourage the thoughtful planning and design of a PEV infrastructure program that will help your utility capitalize on the growing PEV market.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
This report discusses the current business and regulatory environment that is resulting in the increased use of innovative ratemaking techniques, including the consideration by some utilities and jurisdictions of a multiyear rate plan (MYRP) filing. It also provides an overview of the different MYRP approaches being utilized, including case studies in selected states and key takeaways from each approach, and summarizes future trends regarding the use of MYRP filings.
This document contains the highlights of a presentation made at the EEI Fall Accounting Conference in Miami, Florida on November 15, 2017.
The presentation entitled, “Effective Rate Case Management,” discussed: How the current regulatory landscape is impacting rate cases, how you can improve regulatory outcomes, and how to plan and manage a successful case – lessons learned.
For additional information, please contact us at www.scottmadden.com.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
By leveraging more than 30 years of energy expertise, ScottMadden has developed an approach to help clients implement cybersecurity programs that target enterprise risks and demonstrate tangible evidence of improving cybersecurity capabilities. This approach engages business stakeholders to answer the following strategic questions:
1. What are our biggest enterprise cybersecurity risks?
2. What is the appropriate response to these risks?
3. How will success be measured?
4. How will we get there?
We align with energy sector guidance to meet industry expectations, and we integrate with enterprise governance to direct and monitor implementation progress, ongoing performance, and assurance.
This report highlights ScottMadden’s approach to strategic cybersecurity.
For more information, please visit www.scottmadden.com.
California’s Combined Cycle Costs in the Age of the Duck CurveScottMadden, Inc.
During the 69th Annual AREGC Conference, Quentin Watkins, manager at ScottMadden, discussed regional considerations of renewable penetration impacts on combined cycle non-fuel O&M costs. This presentation reviews California's combined cycle costs in the age of the duck curve. To learn more, please visit www.scottmadden.com.
Major Trends in the Large Power Generation Equipment MarketScottMadden, Inc.
The U.S. electric generating fleet has been undergoing major transformations driven by regulatory policy, generation costs, renewables, technology developments, and customer expectations. Because of this transition, traditional planning and operating processes have all been shaken up, and require generation companies to think and act differently. Here we will survey the current landscape of electric generation, and examine how these key transformations are forcing changes. This presentation, provided at the EUCI Negotiation and Purchasing Strategies for Gas-Fired Power Generation Equipment Conference, reviews the energy sector, baseload retirements, and the ‘new normal' for baseload generation in the U.S. For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This document outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
Customer satisfaction is a critical measure of success for all shared services organizations. This is the fifth session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services and Outsourcing Network (SSON). Part five covers approaches and techniques for measuring satisfaction and we describe key dimensions of satisfaction. The presentation includes trends in customer satisfaction data from ScottMadden’s shared services customer surveys ranging from baseline surveys conducted pre-launch to on-going surveys for mature shared services organizations.
Overview of Utility Challenges and Responses to Distributed Solar EnergyScottMadden, Inc.
Utility planning is changing with the rapid growth of distributed solar in certain markets. Over the long term, market fundamentals favor the continued growth of distributed solar energy. This will access business and operational challenges for utilities. This insight outlines strategies utilities can deploy to successfully incorporate distributed solar energy into their business model or generation portfolio.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we reviewed a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
For more information, please visit www.scottmadden.com.
Community Solar: Overview of an Emerging Growth MarketScottMadden, Inc.
Community solar is a rapidly emerging model that combines the value of direct customer “ownership” of rooftop solar with the flexibility and economic advantages of utility-scale solar. Successfully implementing a community solar program is not simple and requires a coordinated approach to successfully enter the market. ScottMadden has assisted clients directly with the development and evaluation of community and rooftop solar programs. Our deep understanding of utility businesses has helped us assist in implementing new technologies for utilities from rooftop solar to electric vehicles. Download this report or visit www.scottmadden.com to learn more about the community solar market and our capabilities to help.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterScottMadden, Inc.
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session focused on the essential activities to plan, launch, and stabilize a new shared services operation including: critical success factors for your business case, top 10 implementation challenges, and three keys to post-launch success.
Contact Center Assessment: Solution Overview and ApproachScottMadden, Inc.
To help you produce data-driven, practical initiatives that will improve your customer service experience and reduce cost, ScottMadden has developed a simple, efficient method for evaluating your customer contact operations. Our approach has been proven to increase customer loyalty as well as streamline operations. To learn more, visit www.scottmadden.com.
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
This review provides a high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
This report discusses the current business and regulatory environment that is resulting in the increased use of innovative ratemaking techniques, including the consideration by some utilities and jurisdictions of a multiyear rate plan (MYRP) filing. It also provides an overview of the different MYRP approaches being utilized, including case studies in selected states and key takeaways from each approach, and summarizes future trends regarding the use of MYRP filings.
This document contains the highlights of a presentation made at the EEI Fall Accounting Conference in Miami, Florida on November 15, 2017.
The presentation entitled, “Effective Rate Case Management,” discussed: How the current regulatory landscape is impacting rate cases, how you can improve regulatory outcomes, and how to plan and manage a successful case – lessons learned.
For additional information, please contact us at www.scottmadden.com.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
By leveraging more than 30 years of energy expertise, ScottMadden has developed an approach to help clients implement cybersecurity programs that target enterprise risks and demonstrate tangible evidence of improving cybersecurity capabilities. This approach engages business stakeholders to answer the following strategic questions:
1. What are our biggest enterprise cybersecurity risks?
2. What is the appropriate response to these risks?
3. How will success be measured?
4. How will we get there?
We align with energy sector guidance to meet industry expectations, and we integrate with enterprise governance to direct and monitor implementation progress, ongoing performance, and assurance.
This report highlights ScottMadden’s approach to strategic cybersecurity.
For more information, please visit www.scottmadden.com.
California’s Combined Cycle Costs in the Age of the Duck CurveScottMadden, Inc.
During the 69th Annual AREGC Conference, Quentin Watkins, manager at ScottMadden, discussed regional considerations of renewable penetration impacts on combined cycle non-fuel O&M costs. This presentation reviews California's combined cycle costs in the age of the duck curve. To learn more, please visit www.scottmadden.com.
Major Trends in the Large Power Generation Equipment MarketScottMadden, Inc.
The U.S. electric generating fleet has been undergoing major transformations driven by regulatory policy, generation costs, renewables, technology developments, and customer expectations. Because of this transition, traditional planning and operating processes have all been shaken up, and require generation companies to think and act differently. Here we will survey the current landscape of electric generation, and examine how these key transformations are forcing changes. This presentation, provided at the EUCI Negotiation and Purchasing Strategies for Gas-Fired Power Generation Equipment Conference, reviews the energy sector, baseload retirements, and the ‘new normal' for baseload generation in the U.S. For more information, please visit www.scottmadden.com.
With ever increasing performance pressures on fossil units, operators will be required to do more with less. In the face of these challenges and myriad others, benchmarking is a critically important tool. This document outlines ScottMadden’s approach to fossil fleet benchmarking, which provides operators with the analytics needed to succeed.
Customer satisfaction is a critical measure of success for all shared services organizations. This is the fifth session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services and Outsourcing Network (SSON). Part five covers approaches and techniques for measuring satisfaction and we describe key dimensions of satisfaction. The presentation includes trends in customer satisfaction data from ScottMadden’s shared services customer surveys ranging from baseline surveys conducted pre-launch to on-going surveys for mature shared services organizations.
Overview of Utility Challenges and Responses to Distributed Solar EnergyScottMadden, Inc.
Utility planning is changing with the rapid growth of distributed solar in certain markets. Over the long term, market fundamentals favor the continued growth of distributed solar energy. This will access business and operational challenges for utilities. This insight outlines strategies utilities can deploy to successfully incorporate distributed solar energy into their business model or generation portfolio.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we reviewed a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
For more information, please visit www.scottmadden.com.
Community Solar: Overview of an Emerging Growth MarketScottMadden, Inc.
Community solar is a rapidly emerging model that combines the value of direct customer “ownership” of rooftop solar with the flexibility and economic advantages of utility-scale solar. Successfully implementing a community solar program is not simple and requires a coordinated approach to successfully enter the market. ScottMadden has assisted clients directly with the development and evaluation of community and rooftop solar programs. Our deep understanding of utility businesses has helped us assist in implementing new technologies for utilities from rooftop solar to electric vehicles. Download this report or visit www.scottmadden.com to learn more about the community solar market and our capabilities to help.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterScottMadden, Inc.
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session focused on the essential activities to plan, launch, and stabilize a new shared services operation including: critical success factors for your business case, top 10 implementation challenges, and three keys to post-launch success.
Contact Center Assessment: Solution Overview and ApproachScottMadden, Inc.
To help you produce data-driven, practical initiatives that will improve your customer service experience and reduce cost, ScottMadden has developed a simple, efficient method for evaluating your customer contact operations. Our approach has been proven to increase customer loyalty as well as streamline operations. To learn more, visit www.scottmadden.com.
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
Effective governance is a critically important enabler in achieving “top performer” status. “Governance” is the third topic in a supply chain learning series presented by ScottMadden and Shared Services & Outsourcing Network (SSON). In this session, we focus on the key building blocks of effective supply chain governance models including decision rights, performance metrics, service level agreements, and issue escalation/resolution. In addition, we discuss how to create alignment across an enterprise for a consistent supply chain strategy that clearly differentiates transactional efficiency from higher-value, strategic activities.
To learn more, please visit www.scottmadden.com.
This review provides a high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
Given the myriad challenges faced by the industry today, natural gas local distribution companies can benefit from assessing business performance through benchmarking to help identify performance gaps and improvement opportunities. ScottMadden has a low-cost approach to providing this information to its clients, as described in our Natural Gas Benchmarking document. The objective of this review is to provide high-level financial and operating comparisons that will help company management identify potential opportunities for improvement.
For more information, please visit www.scottmadden.com.
International Bureau of Aviation, IBA, Aviation Maintenance Cost Benchmarking...benjacques
IBA's Maintenance Cost Benchmarking Presentation, given at the ERA General Assembly 2011 in Rome, on 29th Sep 2011.
It covers, what is Maintenance Cost Benchmarking, the benefits a good MCB exercise brings, the report options and the expected timeline.
For more information, please contact ben.jacques@ibagroup.com
Critical steps in Determining Your Value Stream Management SolutionDevOps.com
In order to increase your delivery velocity, you must find, identify and solve the bottlenecks of delivery. Value Stream management solutions capture metrics and processes helping guide your digital transformation journey.
Join Marc Hornbeek, Principal Consultant and Jeff Keyes from Plutora where they will discuss a methodology determining a value stream management solution for your organization. It will consist of critical steps including a Review of VSM Assessments, Future-State Value Stream Mapping, Road-Mapping VSM Transformation, and more. Following these steps provide a logical and comprehensive approach to determine a value stream management solution that fits for your organization’s requirements.
What will be learned:
WHY – is following steps for determining a VSM solution important?
HOW – are VSM solutions determined?
WHAT – is the expected outcome of a Value Stream Management solution recommendation?
QuantiMetrics offers benchmarking solutions based on the largest database of IT information in the world to provide valuable insights to gauge IT effectiveness and optimize performance.
Learn more about successful engagements with QuantiMetrics.
How to implement a strategic IT vendor management programJeff Kubacki
CIO's and their IT leadership teams should focus more time on a strategic IT vendor management program. After doing this for 8 years by conducting annual IT vendor days and implementing World Class IT principles, I decided to share what has worked and why it is important in the transition to becoming strategic business partners.
BENCHMARKING: How Do You Stack Up Against Your CompetitionCBIZ, Inc.
It's important to know where you stand against the competition. Use this presentation to see how you can accurately compare yourself to the competition.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Benchmarking is the process of continually searching for the best methods, practices and processes, and either adopting or adapting their good features and implementing them to become the “best of the best.” To become the best-in-class, organizations need to implement the right process to get there.
Based on the world renowned Xerox Benchmarking Process model pioneered by Robert C. Camp, this presentation deck covers the benefits of benchmarking, various types of benchmarking, identifying what to benchmark, and provides a detailed step by step guidance on how to systematically carry out a benchmarking project. It also includes useful tips on benchmarking, benchmarking etiquettes and the critical success factors.
LEARNING OBJECTIVES
1. Gain a broad understanding of the key concepts of benchmarking.
2. Learn how to identify, assess and implement various types of benchmarking projects to meet the your organization’s goals based on the Xerox Benchmarking model.
3. Gain awareness of the code of conduct for benchmarking and make preparations to get the most out of a site visit.
4. Define the critical success factors in benchmarking implementation.
5. Kick-start benchmarking projects that are aligned to your company’s strategic goals.
CONTENTS
Introduction to Benchmarking
The Xerox Benchmarking Process
Step 1: What to benchmark?
Step 2: Whom to benchmark?
Step 3: Data collection
Step 4: Determine current performance “gap”
Step 5: Project future performance levels
Step 6: Communicate findings and gain acceptance
Step 7: Establish goals
Step 8: Develop action plans
Step 9: Implement actions and monitor progress
Step 10: Re-calibrate benchmarks
Benchmarking Roles and Responsibilities
Benchmarking Inspection Checklist (Toll-gate Review)
Benchmarking Etiquette
Benchmarking Site Visit
Benchmarking Pitfalls & Success
To download this complete presentation, please visit: http://www.oeconsulting.com.sg
The Benefits and Approach to Optimizing a Supply Chain Jessica McCune
Discusses the elements that have been found to be essential for a truly optimized supply chain. Also discusses the key factors that have been distilled from several studies of leading organizations.
Creating IT Value-A Better Way to Make IT Investment DecisionsScottMadden, Inc.
All IT organizations are resource constrained—demand exceeds supply. Organizations need criteria to decide which projects warrant allocation of high-value constrained resources. This is the second in a series on maximizing IT investment value.
Overcoming the Challenges of Large Capital Programs/ProjectsScottMadden, Inc.
Effective capital program/project delivery is a critical competency for any electric utility to achieve high performance. However, project scope creep, schedule delays, and cost increases have become the rule rather than the exception. Over the past 10 years, the electric utility industry has seen large demands on its projects and construction management organizations to ensure compliance with a number of concerns. Large capital programs/projects come with a variety of complicated planning, implementation, and workforce/vendor management challenges. Using EPU projects as an example, we will provide you with ways to overcome these challenges for any large capital program/project. This article can help you successfully plan, deliver, and control/monitor your large capital program/project.
The ScottMadden Energy Industry Update Webcast: Everything Counts ... In Larg...ScottMadden, Inc.
This webcast is based on ScottMadden’s Fall 2019 Energy Industry Update, a semi-annual publication featuring inside views of recent significant events, emerging trends, and original analysis. This webcast provides a great opportunity to take a step back and consider what is happening, what it means, and where our industry is headed.
During this webcast replay, ScottMadden’s energy experts share their views and field questions related to the potential loss of carbon-free generation and its implications, the growing belly of the duck curve, and opportunities for the Western Energy Imbalance Market.
To learn more, visit www.scottmadden.com.
ScottMadden's Energy Industry Update for the 2019 Utility Supply Chain Confer...ScottMadden, Inc.
As economic growth continues, and policies are increasingly driven by state and regional issues, utilities are placing bets, with large investments, on various growth strategies. They continue to face opposition and challenges from various stakeholders with disparate interests. Energy and utility companies will try to thread the needle of developing and upgrading much needed infrastructure, while satisfying those interests.
During the 2019 Utility Supply Chain Conference, Cristin Lyons reviewed the latest Energy Industry Update and shared key highlights for topics including:
- Electrification: A summary of increased electrification activities (ie: transportation/space heating) being promoted by electric industry stakeholders, and electrification’s pros and cons
- Wholesale energy infrastructure development: A discussion of proposed gas and power transmission projects, potential regulatory changes, and surrounding issues/implications
- Grid modernization: Noteworthy efforts around the nation, including both the programs and the common themes.
Learn more at www.scottmadden.com.
Energy Industry Update Webcast: Don't Stop Believin'ScottMadden, Inc.
To coincide with the release of the latest Energy Industry Update, ScottMadden joined forces with Energy Central to present an interactive webinar, “ScottMadden’s Energy Industry Update: Don’t Stop Believin’.” During this session, our industry experts shared their views and fielded questions related to grid modernization efforts around the nation, evolving federal policy toward wholesale energy infrastructure development, and opportunities for and possible trade-offs with increased electrification.
Combined cycle plants may have fewer moving parts than coal plants, but that does not mean that their operations are any easier to analyze. Relatively limited operating experience and sparse data allow beliefs to take root—some well-founded and others less so. This report takes a quick look at three such beliefs and offers some tantalizing, although preliminary, observations on these questions:
Do higher capacity factors really result in lower non-fuel costs?
Do older units that start more frequently have higher non-fuel costs?
Do merchant operators do a better job of cost containment compared to rate base operators?
ScottMadden recently partnered with APQC for a complimentary three-part webinar series focused on shared services.
This webinar session, presented by Brad DeMent and Jerred Crosby, partners at ScottMadden, addressed employee engagement, continuous improvement, new service offerings, and expanding the scope of operations.
Over the last ten years, the U.S. nuclear industry has seen large demands on its capital project/major modification organizations with the mandate to ensure compliance for a number of concerns. As the nuclear fleet continues to age, projects like these will continue to surface, representing large capital exposure for nuclear power plants. For that reason, successful execution of capital projects has never been more important. ScottMadden believes it is critical to ensure the capital projects organization and its projects are structured and organized with clear roles and responsibilities, disciplined in the execution of policies and procedures, and systematic about informing senior leadership of the likelihood and potential costs of project risks.
Success of your capital program depends on the ability to manage a portfolio of projects well and the ability to execute each project’s required actions on time, on budget, and with quality. ScottMadden’s Capital Program Assessment examines how the capital program is implemented—from top to bottom—with a look at the PMO, a specific project selected by our client, and a review of the performance reporting and tools in place. Our approach analyzes these critical areas to provide a detailed assessment of your capital program with actionable recommendations.
Generation Trends: What are the Impacts on Transmission? ScottMadden, Inc.
Todd Williams, partner at ScottMadden, recently presented “Generation Trends – What Are the Impacts on Transmission?” at the fourth annual Transmission Summit West. This presentation focused on how natural gas prices, carbon legislation, and renewable generation sources will drive the need for transmission infrastructure investment.
Overcoming the Challenges of Large Capital Programs/ProjectsScottMadden, Inc.
Effective capital program/project delivery is a critical competency for any electric utility to achieve high performance. However, project scope creep, schedule delays, and cost increases have become the rule rather than the exception. Over the past 10 years, the electric utility industry has seen large demands on its projects and construction management organizations to ensure compliance with a number of concerns. Large capital programs/projects come with a variety of complicated planning, implementation, and workforce/vendor management challenges. Using EPU projects as an example, we will provide you with ways to overcome these challenges for any large capital program/project. This article can help you successfully plan, deliver, and control/monitor your large capital program/project.
ScottMadden can help you successfully plan, deliver, and control/monitor your large capital program/project. Contact us to discuss any questions you may have.
ScottMadden’s Capital Program Assessment examines how the capital program is implemented with a look at the PMO and a review of the performance reporting and tools in place.
Technology is a key enabler for achieving the synergies and savings associated with a shared services delivery model and are important tools for running an HR service center. This is the second session in an HR Shared Services learning series that ScottMadden is presenting in conjunction with SSON. In this session, we review a range of HR technologies to consider as you plan your shared services operation. We discuss the key functions of different types of technologies, important requirements and tips for evaluating different solutions, and guidelines for estimating technology costs.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discuss the important evolution of the business partner role and the skills and competencies needed to effectively support the business.
Supply Trends- What are the Impacts on Transmission? ScottMadden, Inc.
Todd Williams, director at ScottMadden, presented, “Supply Trends – What Are The Impacts on Transmission?” at Infocast’s 15th Annual Transmission Summit. This presentation focused on important developments in generation and how they will impact transmission.
Supply uncertainty is at unprecedented levels, primarily driven by EPA regulations, decreasing natural gas prices and renewable energy portfolio requirements. The impacts of a shift in electric generation moves from coal to natural gas needs to be examined closely, such as the the unknowns associated with growing interdependency of gas and electric industries. The impact of new generation, extended outages for retrofits, and required transmission must be understood by transmission planners and operators to ensure continued grid reliability. The mismatch in planning cycles between generation and transmission makes this even more problematic.
With all the discussion about the death of “king coal,” retirements, and fuel switching, we wondered about: 1. the overall trend for non-fuel costs for coal plants, 2. regional differences in non-fuel O&M costs, and 3. units slated for retirement (do they have a different non-fuel O&M trend than those planned to continue running?).
The Management of Critical Spares in the Electric & Gas Utility IndustryScottMadden, Inc.
The subject of “How to Manage Critical Spares” has been of interest to members of the ScottMadden-led Utility Materials Management Benchmarking Consortium for several years. However, no common, industry-wide accepted definition of “Critical Spares” exists at this time. This report provides a sample of the results of a survey conducted by ScottMadden, Inc., regarding the management of Critical Spares by electric & gas utilities in North America.
Greening the Grid: An Overview of the Greening of the U.S. Generation FleetScottMadden, Inc.
The “greening of the grid” is well underway due to trends toward increased use of natural gas, more use of renewable power, and less use of coal-fired power.
Todd Williams, partner and fossil practice co-leader at ScottMadden, presented on Greening the Grid, a study of the trends and drivers impacting the United States electric grid and its movement towards renewable energy. The presentation examined the drivers moving the United States electric generation fleet increasingly towards renewables and future considerations to maintain the electric grid.
“We have already started down the path to a more greener electric grid. Renewable Portfolio Standards (RPS), the economics of building new generation, and customer preference are all key drivers moving the United States towards renewable energy,” said Mr. Williams. “It was a privilege to present at this conference. PennWell always puts together excellent conferences for professionals working in electric generation.”
Contact us today to learn more about our fossil energy practice.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.