Half day open training event for HR professionals and managers on minimizing levels of workplace stress held in Hamilton.

1. Reducing stress in the workplace
by Toronto Training and HR
May 2013

2. CONTENTS
3-4 Introduction
5-6 Definitions
7-8 Work-stress factors
9-10 Response to stress
11-12 Responding to stress
13-14 Symptoms of exhaustion
15-16 Job control
17-18 Leadership and justice at work
19-21 Job demands
22-23 Social support
24-26 Physical environment
27-29 Work-life balance and working hours
30-31 Recognition at work
32-34 Protection from offensive behaviour
35-36 Job security
37-39 Information and communication
40-41 No time to exercise?
42-43 Getting enough sleep
44-45 Laughter
46-48 Stressors in a police environment
49-50 Conclusion and questions

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
Reducing costs, saving time plus improving
employee engagement and morale
Services for job seekers

5. Page 5
Definitions

6. Definitions
• Stress
• Job stress
• Stressors
• Burnout
Page 6

7. Page 7
Work stress factors

8. Work stress factors
• Low salaries
• Lack of opportunity for growth and
development
• Heavy workload
• Long hours
• Job expectations
• Work-life balance
• Job insecurity
• Lack of participation in decision
making
• Inflexible hours
Page 8

9. Page 9
Response to stress

10. Response to stress
• Alarm reaction
• Stage of specific resistance
(recovery)
• Stage of exhaustion
Page 10

11. Page 11
Responding to stress

12. Responding to stress
• Practice saying “No”
• Share some of your work or
responsibilities with others
• Take charge of your time
• Make a “To-do” list
• Combine errands
• Use problem solving
• Plan ahead
• Keep things in perspective
• Reach out to people
• Focus on wellness
• Find healthy ways to respond

13. Page 13
Symptoms of exhaustion

14. Symptoms of exhaustion
• Physical depletion
• Emotional exhaustion
• Mental exhaustion
Page 14

15. Page 15
Job control

16. Job control
• Engage workers in decision-making
about their work organization
• Improve workers’ latitude and
control over the way they do their
work
• Organize work in such a way that
new competencies, skills and
knowledge are developed
• Encourage the participation of
workers in improving working
conditions and productivity
• Organize regular meetings to
discuss workplace problems and
solutions

17. Page 17
Leadership and justice at
work

18. Leadership and justice at work
• Communicating the policy and
strategies for decent work
• Establishing procedures to prohibit
discrimination
• Encouraging informal
communication among managers
and workers
• Protecting privacy
• Addressing workplace problems
promptly
Page 18

19. Page 19
Job demands

20. Job demands 1 of 2
• Adjust the total workload taking
into account the number and
capacity of workers
• Rearrange work assignments to
prevent excessive demands on
workers
• Plan the work carefully and agree
on achievable deadlines or work
pace
Page 20

21. Job demands 2 of 2
• Ensure that tasks and
responsibilities are clearly defined
• Provide alternative tasks to
maintain attentiveness at work
Page 21

22. Page 22
Social support

23. Social support
• Establish close management-
worker relations so that workers
and managers can get support
from each other
• Promote mutual help and sharing
of knowledge and experience
among workers
• Identify and utilize external sources
for providing employee assistance
• Organize social activities during or
after work hours
• Provide help and support to
workers when needed

24. Page 24
Physical environment

25. Physical environment 1 of 2
• Establish clear procedures for risk
assessment and control based on
existing occupational safety and
health management systems
• Provide a comfortable working
environment that is conducive to
physical and mental health
• Eliminate or reduce safety and
health hazards at their source
Page 25

26. Physical environment 2 of 2
• Provide clean rest facilities
• Establish emergency plans to
facilitate emergency operations and
rapid evacuation
Page 26

27. Page 27
Work-life balance and
working hours

28. Work-life balance and working
hours 1 of 2
• Involve workers in the design of
working hours
• Plan work schedules to
accommodate the needs of the
enterprise and the special needs of
workers
• Establish measures and limits to
avoid excessively working hours
Page 28

29. Work-life balance and working
hours 2 of 2
• Optimize working-time
arrangement to allow workers to
fulfil their family responsibilities
• Adjust the length and frequency of
breaks and rest time according to
workload
Page 29

30. Page 30
Recognition at work

31. Recognition at work
• Openly praise good work by
workers and teams
• Implement a system by which
workers know the consequences of
their work
• Implement a system in which
workers are able to express their
feelings and opinions
• Treat women and men equally
• Provide good career prospects
Page 31

32. Page 32
Protection from offensive
behaviour

33. Protection from offensive behaviour
1 of 2
• Establish and implement an
organizational framework and
strategies in which offensive
behaviour is prevented or dealt with
promptly and adequately
• Organize training in and raise
awareness of respectable behaviour
• Establish procedures and action
models to deal with violence, abuse
and harassment at work
Page 33

34. Protection from offensive behaviour
2 of 2
• Provide rapid and culturally sensitive
interventions to help those involved in
offensive behaviour
• Organize working areas to protect
workers against violence from clients
and outsiders
Page 34

35. Page 35
Job security

36. Job security
• Plan work in such a way as o
enhance the possibility of stable
employment
• Provide a written job contract with
clear statements concerning
employment conditions and wages
• Ensure that salaries are paid
regularly and provided according to
the relevant contract
• Ensure job security for workers
taking parental leave
• Enhance job security and protect
workers from unfair dismissal

37. Page 37
Information and
communication

38. Information and communication
1 of 2
• Make it a rule for managers to go
to the workplace and talk with the
workers
• Ensure that supervisors
communicate easily and frequently
with workers concerning any
problems
• Inform workers regularly about
important decisions using adequate
means
Page 38

39. Information and communication
2 of 2
• Inform top management of the
opinions of the workers
• Give workers relevant information
about future plans and changes
Page 39

40. Page 40
No time to exercise?

41. No time to exercise?
• Save time getting motivated
• Save time getting ready
• Save time by combining physical
activity with other tasks and
opportunities
• Save time after being physically
active
Page 41

42. Page 42
Getting enough sleep

43. Getting enough sleep
• Essential part of chronic disease
prevention and health promotion
• Weight management
• Sleep savers v sleep stealers
Page 43

44. Page 44
Laughter

45. Laughter
• Benefits
• Losing weight
• Ways to add laughter to your day
Page 45

46. Page 46
Stressors in a police
environment

47. Stressors in a police environment
1 of 2
• Stress factors and characteristics of
the institution
• Pressure exerted by the actual
police work
• Stress factors coming from the
judiciary system
• Stress factors resulting from the
relationship with the public
Page 47

48. Stressors in a police environment
2 of 2
• Operational
• Organizational or contextual
Page 48

49. Page 49
Conclusion and questions

50. Page 50
Conclusion and questions
Summary
Videos
Questions