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STRENGTHENING INFLUENCE IN LEADERSHIP TEAM




Teleos Consulting
311 Westside Drive
Chapel Hill, NC 27516
919-740-8872
919-929-2298 (Fax)
www.teleosconsulting.com
SITUATION

   Senior delivery leader in large interactive marketing consulting firm…
     Responsible for managing delivery of all consulting projects in a geographic area
     Worked closely with sales leadership on estimating/scoping work
     Responsible for ensuring staffing to all projects

   Facing leadership challenges...
     Delivery and sales leadership driven by conflicting incentives, with frequent conflicts
     In these conflicts, delivery leader often perceived as a “roadblock”
      Ineffective at influencing sales leadership on his viewpoint
      Lack of resolution to his valid concerns created problems with staffing plans, estimates, and
               other delivery issues

   Initial goals to influence sales leadership, focus on strategic issues,
   and manage own frustration effectively…
      Influence sales leadership to make client agreements more explicit, involve delivery teams
              before making commitments to client
      Develop reports’ capability to manage execution, so he can focus on strategic issues
       Better manage own frustration by seeing it as data about issues that need to be addressed
       Improve work-life balance through delegation and coaching




                                                                                    2
ACTIONS

 Insight into leadership style and impact
     Collect intensive feedback on leader’s strengths, weaknesses, and style
     Test feedback against leader’s intended effect
     Create concrete development plan


 Agree goals and observable outcomes
     Stronger alignment and improved relationships in leadership team
     Increased influence on decisions
        -Effectively resolving conflicts with sales leaders
     Direct reports operating at higher level as leaders and coaches
        -Get own interests met and use “coachable moments”
     Improved life balance, more time for personal life priorities


 Identify key behaviors to develop
     Collaborative conflict management and influence
     Develop and utilize team – allowing leader to focus on strategic issues and relationships
     Manage self – recognize triggers for “overwork loop” and break the cycle


 Share insights and development plans with key stakeholders
    Negotiate new mutual expectations



 Engage in coaching conversations focused on relevant, timely work situations
     Plan how to apply new behaviors to situations, and debrief after action taken
     Surface internal barriers to change, test assumptions that block desired behaviors

                                                                                                 3
RESULTS

 Promoted to larger role focused specifically on developing delivery leaders’ ability to
 influence effectively (perceived weakness became a strength).

 Shifted perceptions of leadership team colleagues to “effective leader.”

 Reduced feelings of frustration, increased feeling of empowerment and choice.

 Reduced time parachuting into “fixes,” increased others’ ability to resolve issues.

 Improved quality of personal life, more protected time to focus on relationships and
 hobbies.




                                                                            4

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Strengthening Influence in Leadership Team

  • 1. STRENGTHENING INFLUENCE IN LEADERSHIP TEAM Teleos Consulting 311 Westside Drive Chapel Hill, NC 27516 919-740-8872 919-929-2298 (Fax) www.teleosconsulting.com
  • 2. SITUATION Senior delivery leader in large interactive marketing consulting firm… Responsible for managing delivery of all consulting projects in a geographic area Worked closely with sales leadership on estimating/scoping work Responsible for ensuring staffing to all projects Facing leadership challenges... Delivery and sales leadership driven by conflicting incentives, with frequent conflicts In these conflicts, delivery leader often perceived as a “roadblock” Ineffective at influencing sales leadership on his viewpoint Lack of resolution to his valid concerns created problems with staffing plans, estimates, and other delivery issues Initial goals to influence sales leadership, focus on strategic issues, and manage own frustration effectively… Influence sales leadership to make client agreements more explicit, involve delivery teams before making commitments to client Develop reports’ capability to manage execution, so he can focus on strategic issues Better manage own frustration by seeing it as data about issues that need to be addressed Improve work-life balance through delegation and coaching 2
  • 3. ACTIONS Insight into leadership style and impact Collect intensive feedback on leader’s strengths, weaknesses, and style Test feedback against leader’s intended effect Create concrete development plan Agree goals and observable outcomes Stronger alignment and improved relationships in leadership team Increased influence on decisions -Effectively resolving conflicts with sales leaders Direct reports operating at higher level as leaders and coaches -Get own interests met and use “coachable moments” Improved life balance, more time for personal life priorities Identify key behaviors to develop Collaborative conflict management and influence Develop and utilize team – allowing leader to focus on strategic issues and relationships Manage self – recognize triggers for “overwork loop” and break the cycle Share insights and development plans with key stakeholders Negotiate new mutual expectations Engage in coaching conversations focused on relevant, timely work situations Plan how to apply new behaviors to situations, and debrief after action taken Surface internal barriers to change, test assumptions that block desired behaviors 3
  • 4. RESULTS Promoted to larger role focused specifically on developing delivery leaders’ ability to influence effectively (perceived weakness became a strength). Shifted perceptions of leadership team colleagues to “effective leader.” Reduced feelings of frustration, increased feeling of empowerment and choice. Reduced time parachuting into “fixes,” increased others’ ability to resolve issues. Improved quality of personal life, more protected time to focus on relationships and hobbies. 4