Teleos Consulting is a $1 billion global consulting firm with 10,000 employees spread across four continents. They faced challenges retaining talent and developing critical skills across business units and locations. Their goal was to improve talent development and the reputation of the learning organization. They defined new learning and development purposes and performance measures focused on critical skills. They implemented a new organizational structure and shifted offerings to focus on technical and leadership skills. They developed internal staff and the first leadership program delivered by trainers. The results included a new program that deployed hundreds of specialized employees to projects. Profits exceeded projections in India, attributed partly to new leadership skills. The learning budget and headcount increased despite revenue pressures. Feedback from business leaders

1. BUILD STRATEGIC LEARNING & DEVELOPMENT PARTNERS
Teleos Consulting
311 Westside Drive
Chapel Hill, NC 27516
919-740-8872
919-929-2298 (Fax)
www.teleosconsulting.com

2. SITUATION
Cutting edge content management and technology consulting firm…
$1B annual revenues, with global clients
10,000 employees spread across four continents
Facing unusual learning and development challenges…
Unique strategy that combines several technical disciplines into
a single, powerful offering
Fast growing industry, including the related challenges with retaining talent
Cross-functional project teams operating across multiple locations
With the goal to improve talent significantly, and also improve the
reputation of the learning organization…
Increase line managers’ involvement with talent planning
Increase the financial commitment to talent development
Develop and deploy critical capabilities needed to manage delivery performance
and improve profitability

3. ACTIONS
Define and implement a new L&D purpose Design and implement an L&D steering
and performance measures committee
Shift purpose to developing capabilities that can be Business leaders from all functions and regions
deployed by business leaders jointly
Define a new measurement model to build critical define development priorities and allocate
skills and reduce the cost of development resources
Implement a new organization structure
Align L&D organization with strategic business units Implement the organization’s first
leadership development program
Jointly design a program using unique Teleos
Shift offerings to focus on critical technical approach, and train internal trainers to
and leadership skills deliver the program
Work with business leaders to create a new technical
skills development process that leads directly to
increased revenues Develop internal L&D staff to coach skills
with business leaders

4. RESULTS
L&D designed and implemented a new program that delivered several hundred
highly-specialized employees who were immediately deployed to billable
projects.
For the first time in company history, India operations delivered actual profit in
excess of projected profit, an outcome they attribute in part to the new
leadership skills.
L&D steering committee increased the L&D budget and headcount, even in the
face of revenue pressures.
Significantly improved feedback from business leaders about the value of the
L&D function.