This document provides information about an Executive Officers' Intensive training program being held in Melbourne, Sydney, and Canberra in April 2016. The two-day course will explore strategies and skills to enhance leadership, communication, and management abilities as an executive officer. Day one will focus on developing skills for executive leadership, including influencing others, dealing with pressure, and communication. Day two will focus on conscious leadership development, effectiveness, well-being, authenticity, and resilience. The document provides contact information and the course facilitators' backgrounds.

1. Michael Collins
High Potential Officer
HiPotential
Mark Butz
Principal
Futures by Design
Geoff Kelly
Director
Kelly Strategic Influence
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
Booking Code - P
Liquid Learning is delighted to present the Executive Officers’ Intensive
2016, a professional development platform designed to explore effective
strategies to improve your individual and team performance as a master
influencer and leader.
EARLY BIRD & GROUP
DISCOUNTS AVAILABLE
Register and Pay by 3 December 2015 to
receive additional Value Plus Discounts!
20, 21 & 22 April 2016
Melbourne
26, 27 & 28 April 2016
Sydney
27, 28 & 29 April 2016
Canberra
Please note participant numbers will be strictly capped to ensure a
quality, interactive experience for attendees
• Exploring the mechanisms and infrastructure of Executive
Leadership Offices to transform agenda into action
• Examining the core skill set of the peak performing
Executive Officer
• Developing skills to influence internal and external
stakeholders strategically
• Understanding and adapting to organisational change
• Enhancing communication skills for effective project and
team leadership
• Managing information flows for consistent outcomes
• Refining organisation and negotiation toolkits to improve
operational productivity
• Strategic insights into stakeholder engagement and
organisational change
• Influencing team culture and leading with vision
• Supporting good decision making with coordinated
execution
An engaging learning platform to enhance to enhance
leadership, communication and management skills and
successfully influence at an executive level
Executive Officers’
Intensive 2016
EXPLORE
EXPERT FACILITATORS
• Executive Officer
• Chief of Staff
• Manager / Director of the Executive Office
• Manager / Director of the Office of the Secretary / Vice-
Chancellor / Director General / CEO
• Manager / Coordinator of Secretariat Services
• Business Manager
• School / Faculty Manager
• Executive Services
WHO WILL ATTEND

2. Day One
Executive Officers’ Intensive 2016
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
9.00 - 4.30
Senior Executive’s Toolkit
In order to progress or operate effectively executive levels, leaders must rapidly expand their mindset and capabilities to deal with the challenges of
senior leadership and to perform as a strategic decision maker and influencer. Executive Officers seeking to break through to the next level of their
careers must refine, and in some cases redefine, their leadership style and people management skills in order to succeed.
Aspiring leaders who embrace an adaptive mindset will be able to inspire their followers to change their expectations, perceptions and motivations
to work towards common goals. Now, more than ever, there is also the opportunity for leaders to use their initiative and skills to transform their
organisations from within by influencing their colleagues and their own managers.
This course has been designed to upskill executive officers by examining the critical success points and providing practical tools and skills which will
ensure key outcomes. Participants will understand the attributes of executive level leaders, common causes of leadership challenges, gain mechanisms
for leading under pressure and learn high-level communication skills to assist in managing change and dealing with difficult situations and people.
Participants will have the opportunity to network with other executive officers and take away the tools required to enhance effectiveness and impact as
a key decision-maker and agent of change. The course is ideal for any female leader seeking to succeed in a role that focuses on leading teams and
departments.
Executive leadership dynamics
• The attributes of executive-level leaders
• The common causes of leadership derailment
The neuroscience of leadership
• How we react to challenging job demands and its effect on decision making and leadership behaviour
• Understanding the role of self-regulation on our thoughts, emotions and leadership behaviour
Dealing with the challenges of senior leadership
• Understanding how you react to pressure
• A framework for developing self-regulation (CALMTM)
• How to manage competing priorities
Influencing and managing your colleagues and senior leaders
• Understanding the different role requirements at executive leadership levels
• Influencing without authority
Leading under pressure
• Dealing with difficult people
• Giving and receiving unwelcome feedback
• Conflict handling strategies
• Achieving improved leadership performance - Your personal action plan
Expert Facilitator: Michael Collins High Potential Officer
HiPotential
Michael Collins is one of the region’s leading talent, leadership and change experts with 25 years of experience in roles spanning Australia, New
Zealand and Asia. He is a trusted adviser, thought leader and seasoned practitioner in the field of leadership assessment and development, in particular
he specialises in identifying and discovering high potential leaders, differentiating leadership talent, neuropsychology and organisational change.
Michael has held a number of executive level appointments in the Australian Defence Force, with his final appointment as a Company Commander
(Major) with the elite Australian Parachute Battalion. He later moved into the FMCG (fast-moving consumer goods) sector, working with Coca-Cola
Amatil as Learning and Development Manager, Oceania. Following this he held a range of organisational and capability development roles including
capability development manager for the leading Australian financial services company AMP, before moving into management consulting specialising in
the field of talent management and leadership. In his 13 years of consulting experience Michael has worked with clients in sectors spanning financial
services, resources and mining, utilities, engineering, defence and defence industry, telecommunications, pharmaceuticals, aviation, not-for-profit as
well as Government. Some of the clients he has advised include National Australia Bank, Commonwealth Bank of Australia, Rabobank, Insurance
Australia Group, Aviva, BHP Billiton, Anglo Coal, Santos, Keolis Downer EDI Rail, Pfizer, Bristol-Myers Squibb, Roche Products, KPMG, Telstra, Barilla,
Qantas, Starlight Foundation, Australian Bureau of Statistics, Integral Energy and the Australian Defence College.
Michael combines deep practical experience with academic qualifications including a Bachelor of Arts (with Distinction) from the University of Southern
Queensland and a Masters of Business Administration from University of Technology Sydney. He is in the final stages of completing a Doctor of
Philosophy in leadership assessment and development at the Australian School of Business, University of New South Wales.

3. Day Two
SUPER SAVER DISCOUNT
Receive up to $200 off registration if you
register and pay by 11 February 2016
VALUE PLUS DISCOUNT
Receive up to $300 off registration if you
register and pay by 3 December 2015
9.00 - 4.30
Leading Self, Leading Others – Conscious development for effective and influential leaders
An Executive Officer is often called upon to be a proactive participant in a large number of complex working relationships, managing up and down the chain, called
upon to confidently communicate with and influence senior stakeholders across the organisation. Ensuring management decisions are made in a timely manner
and articulated correctly are job role obligations, yet having the inability to impose formal authority at the executive level can be a situation that often arises.
Despite being ideally positioned to influence a number of people on a daily basis, doing so with integrity is a different feat and critical to an Executive
Officer’s success. Gaining trust, listening intently, responding quickly, persuading easily and feeling empathetically toward others are all ways to
influence positively. Remaining authentic in nature when exercising such capabilities will ensure you remain an integral cog within the organisation and
establish firm leadership pathways.
An Executive Officer needs to be resilient in the face of complex and uncertain situations, sustained high pressure, and diverse interactions with others.
Maintaining composure, keeping a clear head, and sustaining energy are all crucial capabilities to develop, in service of our professional and personal
mission, vision and values.
This full-day workshop will explore:
Freedom and responsibility in leadership
• A range of contemporary concepts and frames for leadership and followership roles
• Personal worth, power, and responsibility for our choices
Effectiveness and influence
• Harnessing conscious communication for structured enquiry and feedback
• Modelling of leadership behaviours to engage, influence and empower others
Wellbeing and energy
• Heightened emotional intelligence, based in self-awareness and respectful relationships
• Enhanced effectiveness through mindful practice (anywhere, any time)
Authenticity and resilience
• Enduring authenticity and resilience based in acceptance and self-compassion, values-based action
• Reflective practice and self-care
Continuing development
• Personal planning to design and embrace changes
• Achieving ‘success beyond success’ (a conscious development path)
Expert Facilitator: Mark Butz Principal
Futures by Design
Mark has diverse work experience which includes more than 20 years in senior positions in government agencies, complemented by voluntary
participation in community sector governance, and 13 years as a consultant, facilitator, trainer and coach. Through these roles he has developed sound
perspectives on respectful and productive relationships, functioning as a cultural translator to bridge gaps of understanding between people from
different political, administrative, technical, scientific and community spheres. He has found this approach to be fundamental to unlocking the potential
of teamwork and collaboration, to averting detrimental aspects of conflicts in values, styles, and ways of thinking, and to building resilience. Mark has
been training others in communication, facilitation, leadership, and conflict transformation through 20 years, across all States and Territories of Australia,
and in New Zealand, India and Nauru. His work draws on principles learned as a practitioner of tai chi and mindfulness, and from deep and enduring
interest in ecology, social history and mythology.
BACKGROUND
Executive Officers sit at the heart of operational success across a wide range of Public Sector and Higher Education departments and institutions.
Often acting as a business partner to senior management, Executive Officers serve as a vital component of any office or institution, heavily invested in
stages of planning, execution and implementation of strategy that can radically impact the culture and operational efficiencies of an entire organisation.
To meet the great variety of demands in an increasingly challenging landscape, a successful Executive Officer must bring a broad range of specialist
skills to the table and step up as everything from administrator, communications expert, negotiator, influencer and, ultimately, a leader.
Despite a considerable ground of shared experience, an Executive Officer’s exact role differs from department to department, and so often the
actual scope and expectations exist as an unspoken arrangement. Organisational change is one force actively reshaping the remit of Executive
Officers in their many forms and functions. This three-day Intensive is designed to equip Executive Officers with the knowledge and practical tools
necessary to develop as leaders of change and expert influencers in their organisation, targeting critical skills including conscious communication,
effective stakeholder engagement, mindfulness and strategies to build trust and influence with staff and senior management alike.
Executive Officers’ Intensive 2016

4. Day Three
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
9.00 - 4.30
Step Up to the Next Level – Embracing Leadership, Influence and Persuasion
Whether you’re dealing with Public Sector or Higher Education, Executive Officers across the board face an increasingly competitive and uncertain
working environment. Understanding the complex matrix of expectations and responsibilities has never been more critical, as opportunities arise
for aspiring Executive Officers to inhabit more and more central management and leadership roles. But when it comes to learning how to effectively
achieve influence and strategically engage both staff and management, understanding the obstacles can be just as important as knowing the tools.
The more time-poor we all are, the shorter our attention spans seem to become. How do you achieve cut through in an environment of information
overload and pitch your message in a team of diverse personalities, backgrounds and cultural frameworks? How do you act as an influencer without
direct authority? Successful leaders maximise their personal effectiveness through workload prioritisation, time-based strategy and developing their
skills of persuasion and engagement to make the best impact with the limited time available.
This intensive full-day workshop unlocks the tools you need to enhance your strategic communication skills and maximise your ability to shape
decisions and culture. Step beyond the basics in this hands-on workshop, as Geoff delivers a comprehensive deep-dive into the skills and strategies
for honing the negotiation and relationship-building expertise that will transform an Executive Officer into a networking expert, influencer and leader.
Strategic workload prioritisation
• Tackle information overload and prioritise on the fly
• High-level practical tools for streamlining time and workload management
Unlocking persuasion and influence
• Building mutually beneficial relationships with multiple internal and external stakeholders
• Communicating with impact and relevancy when engaging stakeholders
Defining and acting with authentic leadership
• Reactive or proactive – finding the right balance
• Understanding the challenges and obstacles to effective team leadership
Transition from specialist to strategist
• Identifying and engaging with broader departmental context and goals
• Building mutually beneficial relationships with multiple internal and external stakeholders
Become an effective agent of change
• Understanding and adapting to organisational change
• Engaging and influencing positive culture
Expert Facilitator: Geoff Kelly Director
Kelly Strategic Influence
Geoff Kelly shows leaders how to package and promote their ideas so others actually act on them. This is all about deep-dive messaging, going
beyond identity and tagline to engage other in ideas important to the target group. This means that clients communicate less and differently; less,
because they hit their targets precisely and differently, because they resonate with more meaning, with more variety and with more credibility.
Geoff has held senior executive roles in major corporations including Coles Myer and WMC, and has been a member of the Management Committee
of a 30,000 person business. He now works across all sectors showing individuals and organisations how to lead with greater impact. Geoff published
the popular email newsletter Leading Minds.
MASTERCLASS SCHEDULE
• 8.30 - 9.00 Registration
• 9.00 - 10.40 Session One
• 10.40 - 11.00 Morning Tea
• 11.00 - 12.30 Session Two
• 12.30 - 1.30 Lunch
• 1.30 - 3.00 Session Three
• 3.00 - 3.20 Afternoon Tea
• 3.20 - 4.30 Session Four
• 4.30 Close of Masterclass
Executive Officers’ Intensive 2016

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Booking Form20, 21 & 22 April 2016 - Melbourne
26, 27 & 28 April 2016 - Sydney
27, 28 & 29 April 2016 - Canberra
EXOM0416A - P
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Executive Officers’
Intensive 2016
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* Receive up to $100 off registration if you register and pay by 17 March 2016
** Receive up to $200 off registration if you register and pay by 11 February 2016
*** Receive up to $300 off registration if you register and pay by 3 December 2015
No. # Options (per person)
Three Days (3 days)
Two Days (2 days)
One Day (1 day)
Standard Rate
$3395 + GST = ($3734.50)
$2395 + GST = ($2634.50)
$1295 + GST = ($1424.50)
Early Bird Rate*
$3295 + GST = ($3624.50)
$2295 + GST = ($2524.50)
$1245 + GST = ($1369.50)
Super Saver Rate**
$3195 + GST = ($3514.50)
$2195 + GST = ($2414.50)
$1195 + GST = ($1314.50)
Value Plus Rate***
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$2095 + GST = ($2304.50)
$1095 + GST = ($1204.50)
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must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole
discretion on an organisation’s eligibility for discounts.
Note: Course materials, refreshments & lunches are included. Travel and accommodation are
NOT included. Registration Options are per person only.
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Team of 3 - 4
15% off
Standard Rate
Team of 5 - 7
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