Compassionate Leadership: Empathy + Meaningful Action
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This document discusses compassionate leadership. It begins by defining compassion as empathy plus meaningful and thoughtful action. It then contrasts nice versus compassionate leadership, noting that compassionate leaders have stronger boundaries, are more willing to enact change and take a stand, and are focused on making a difference rather than being liked. The document provides research showing that compassion improves employee well-being, productivity, and retention while reducing costs. It suggests that compassion drives inclusion, connection, and innovation. Finally, it provides tools for organizations to assess and improve their compassion, including a 360-degree framework for self-evaluation.
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Compassionate Leadership: Empathy + Meaningful Action
- 1. ‘It’s not a hug and hope approach!’
- 5. Compassion = Empathy + Meaningful & Thoughtful Action
- 6. What is compassionate leadership? This Photo by Unknown Author is licensed under CC BY The big myths!
- 8. I am OFFICIALLY a very nice person
- 9. Let’s meet Dev …apparently, he’s too nice!
- 11. NICE Focused on being liked & pleasing others Weak and inconsistent boundaries Keen to maintain status quo More likely to suppress feelings Less willing to speak up and take a stand Worried about upsetting others Can be passive and indecisive Tendency to be unforgiving and resentful towards others COMPASSIONATE Focused on being compassionate and making a difference Strong and healthy boundaries Willing to change and disrupt More honest about feelings More likely to speak up Focused on doing the right thing Focused on action More likely to be generous and forgiving towards self and others
- 12. Compassion can be fierce
- 13. Real Talk …leadership in action
- 15. We don’t need to ‘act tough’ to have a tough conversation We can just keep it real!
- 17. Incivility* is also contagious… *Rude and impolite behaviour, and language
- 18. Rudeness disrupts our cognitive functioning –our ability to think, reason, learn, remember, solve problems, make decisions, focus and pay attention…. it interferes with our ability to thrive. HBR Study Incivility led to: • 50% of employees decrease their work effort and intentionally spend less time at work. • 38% intentionally decreased the quality of their work • 25% of employees who had been treated with incivility admitted to taking their frustrations out on customers. • 12% left their jobs. Civility matters to us…
- 19. What does the research say? Compassion fuels competitive advantage Compassion improves employee wellbeing, increases productivity and reduced costs to the business
- 20. Compassion drives inclusion Compassion has been found to reduce employee turnover
- 21. Compassion drives connection and cooperation – and an increased willingness to compromise
- 22. Compassion drives compassion – when people experience it, they are more likely to demonstrate it to others
- 23. Empathy & compassion are associated with ethical practice and ethical leadership – which has been found to lead to improved employee performance
- 24. Employees that feel cared for report higher levels of commitment and wellbeing
- 25. Compassion Psychological Safety Trust Learning Value creation Improvement & Innovation
- 27. Conditions for compassion Organisational Culture Individual Circumstances Policy & Procedures
- 30. What are your key employee experience touch points? • How does compassion show up? • Where are your friends and enemies of compassion? Workplace design Milestones Celebrations Policies Induction Before first day Recruitment Team Meetings 1:2:1s Performance/annual reviews Communications Exit Process Last Day Change management
- 31. How can we bring it to life? 360° of Compassion Framework & Self Diagnostic
- 32. Over to you… Please complete your self diagnostic What action does it inspire you take?
- 36. Compassion in a VUCA world… Compassion Connection Relationships
- 37. COMPASSION CENTERED LEADERSHIP How to lead with compassion and ensure your people thrive Keep in touch Join The Compassionate Leadership Community: https://www.thecompassionateleadership.company/community Steve Hargreaves Founder