Chiranjit Dutta has over 8 years of experience in application support, IT infrastructure, and customer service. He currently works as a senior systems engineer at Syntel providing application performance monitoring for Allstate Insurance. Previously he has worked at Halliburton Technology and Infosys BPO in various IT support roles. He has skills in application support, problem solving, VMware, UNIX, load testing tools, and application performance monitoring tools.

1. RESUME
CHIRANJIT DUTTA Email: sagirishi23@gmail.com
B2-301, Mayur Kilbill, Mobile: 9764001941
Dhanori, Lohegaon Road,
Pune - 411015
Profile Summary:
With 8.10 yrs. of Technical Experience in Application Support, IT Infrastructure and Customer Service and
have the ability to provide proactive support with troubleshooting and problem solving capability to avoid
problems in first place. Confident in Interacting with all Level of Personals. Very resourceful in completing the
task in given time and also able to do multitasking very effectively.
Skills:
 GoodExperience inProvidingL3ApplicationSupportinWindows environment
 Problem Solving capability
 VMware Vshpere ESXi 5.1(DCV) Certified 2013
 Basic Hands On experience in UNIX.
 Expertise in Application Performance Management(Dynatrace)
 General awareness of Appdynamics Monitoring Tool
 Knowledge in using LoadRunner Testing tool
Career Highlights:
Syntel Pvt Ltd (Dec 2010 - Present):
Sr. Systems Engineer
Client: Allstate Insurance
Project: Application Performance Management (April 2013 – till date)
Job Description:
 Java/.Net Application Performance Monitoring from dynaTrace client.
 Analysis of end to end transactions from user click, across all tiers to the database of record and back
from dynaTrace Purepath Technology and Transaction flow diagram.
 Instrumentation of dynaTrace Agents on Application Linux/ Windows servers.
 Health checks of Application from dynaTrace/Vantage clients as well from their Linux/Windows
servers.
 Installation of patches on dynaTrace/UNIX/Windows servers.
 Instrumentation of sensors on Application code level to fetch the information of particular method.
 Instrumentation of Measures to create dashboards or charts to view the Application behavior.
 Configuration of Incidents/Alerts and setting up thresholds for Measures
 Creating and analyzing dashboards to check Application behavior.
 Instrumentation on collecting thread dumps, session attributes and support archives’ using
Dynatrace for troubleshooting.
 Exporting Sessions and providing to customer as per their requirement for the particular timeframe.
 Instrumentation of Business Transactions to capture particular argument/session attributes.
 Analysis of Agents and Incidents from dynaTrace client to debug Application issues.
 Analysis of Application errors/exceptions and provide solution.

2.  Incrementing/Analyzing User Experience Management (UEM) to track each and every user activity
on Application
 Creation of System profiles and sensor groups from dynaTrace client for every individual application.
 Creation of documents/SOPs for project related tasks.
 Creation and Implementation of Change orders for Production in Service Now.
Project: Infrastructure Management (Dec 2010- March 2013)
Job Description:
 Install new / rebuild existing host servers and configure services, settings, directories, storage, etc. in
accordance with standards and project/operational requirements.
 Develop and maintain installation and configuration procedures
 Research and recommend innovative, and where possible automated approaches for system
administration tasks. Identify approaches that leverage our resources and provide economies of
scale.
 Maintaining Inventory Infrastructure of all Allstate Assets i.e. Desktops, Laptops, Network
Equipment’s etc.
 Deploying softwares through SCCM portal (APAD) to end users as per request.
 Standard Image Deployment to systems through SCCM.
 Perform daily backup operations, ensuring all required file systems and system data are successfully
backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and
sent off site as necessary.
 Providing day to day support to end users related to Software and Hardware.
 Repair and recover from hardware or software failures. Coordinate and communicate with impacted
constituencies
 Create, change, and delete user accounts per request.
 Quarterly Audit of all Systems in Allstate and checking if there is any Non-Compliant item available in
system.
Tracking and Closing the tasks within SLA.
Halliburton Technology Pvt Ltd(Mar 2009 - Nov 2010):
IT Support Analyst
Job Description:
Handling technical troubleshooting within an enterprise environment, including system crashes, slow-downs
and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation,
escalation (if appropriate), resolution and closure of trouble tickets.
 Level 2 Support for company specific applications that support business operations.
 Provide technical assistance on connectivity issues to cover wired/wireless and/or VPN issues.
 Use tools to help with assistance like Remote Access, Windows Net meeting, Remote Desktop, Active
Directory.
 Troubleshoot basic problems in network & server devices.
 Unlock and reset network passwords using Active Directory.
 Providing technical support for Windows
Primary responsibility is troubleshooting detected or reported issues and taking ownership of incidents from
beginning to end following incident management procedures.
Infosys BPO (Aug 2007 - Dec 2008):
Process Executive
Job Description:
 Handling Queries from British telecom users and solving it as per the scenario.
 Creating Reports on daily basis for total cases captured by team.
 Taking calls from BT engineers to check Dial Tone status and provide Temporary Test No.
Education:
 Bachelor of Commerce (Computer Application) 2004 – 2007, Nagpur University

3.  HSC 2001-2003, Maharashtra State Board
 SSC 2000, Maharashtra State Board
Personal Details:
 DOB : 19th Dec 1985
 Nationality : Indian
 Marital Status: Married
 Hobbies & Interest: Playing Cricket, Mountaineering, Computer Games.
 Passport; Yes
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge.
Date:
Place: Pune Chiranjit Dutta