This document is a resume for Timothy Wilson summarizing his experience as an Application Analyst/Engineer with over 25 years of experience in information systems. It outlines his specialties in system analysis, infrastructure design, software and hardware implementation and management. It then details his work history including roles as a Senior Network Administrator, Network and Systems Engineer, and Applications Administrator supporting organizations in healthcare, education and other industries.

1. Timothy Wilson
370 Imperial Way #325, Daly City, CA 94015  trw_wilson@yahoo.com  (415) 260-4507
SUMMARY
 An Application Analyst / Engineer / Architect and Software & hardware Implementation professional with over 25 years
of experience in Information Systems.
 Specialties: Extensive experience in on hands system analysis with enterprise class software and integration between
applications with a thorough understanding of infrastructure design. Experience with overseeing and leading projects
related to Infrastructure and Software & Hardware Implementation, Training, both “In-House” and “Cloud management.”
 Experienced in multiple environments including enterprise Software Implementation, Systems Design, Architecture
Structure, Electronic Medical Records.
 Experienced in All Microsoft Operating Systems, Active Directory, GPO, Data Warehousing, Microsoft SQL Database
Administration and IIS 6 & 7, SQL Programming, VBS Scripting, Backup & Redundancy. Experience in Managing
Unix/Linux & Oracle Databases.
 Experienced in deployment of custom built software packages including creation and repackaging of MSP and MSI
installers.
 Software Experience: VMWare, Blackbaud Raiser’s Edge & Researcher’s Edge, MDI achieve, HealthMDX, Great Plains, All
ADP products legacy and new, Ceridian, Incident Monitor, IdentiPass, SupplyHawk, Tivoli
 Hardware Experience: Dell Servers, HP Servers / Switches / Routers, Cisco / Switches / Routers /Access Points, Enterasys
Switches, Juniper Firewalls, Netgear Firewalls / Switches, NetApp, Bomgar, IBM Blade Systems, IVANS
EXPERIENCE
Medicines360-Senior Network Administrator April 2015 – Current
 Install, upgrade, and manage IT infrastructure, design, networking, security, databases, & telecommunications for the
organization and all other entities supported by the organization.
 Provides ongoing maintenance to the Servers & Database servers including Database backups and regular testing of
backups.
 Provides integrated solutions between software applications.
 Business application support.
 Principle analyst which includes handling escalated Infrastructure issues, appropriate backup support.
 Working with the user community to identify and develop long term solutions to their business needs.
 Provide documentation and charting for the IT infrastructure.
 Build and maintain IT related vendor relationships.
 Handles and implements security for access and/or usage of all company access to systems, databases, & servers they
reside on for the organization and all other entities supported by the organization. Will also audit and provide reporting
services for system access and usage when applicable.
 Capable of managing large projects and meeting IT performance objectives.
 Notifies management of deficiencies and provides solutions.
 Documents all activities, including scripting for processes, testing, installation, and upgrades.
 Communicates effectively to management for planned outages and all other issues that may cause a disruption to service
to establish a transparent atmosphere.
 Adheres to FDA, Pharma, and all other state compliance standards as it relates to IT.
 Contributes to the Outstanding Service Delivery initiative to consistently improve IT’s image internally and externally.
Displays professionalism, quality service and a "can do" attitude to internal members/departments of the organization as
well as external clients and vendors via electronic and print correspondence, over the telephone, and in-person.
Robert Half Technologies-Contractor Network & Systems Engineer October 2014 – April 2015
 Contracted to businesses to assist or implement system and networking projects
 This included installing routers, switches, VoIP systems, Data Back-up systems
 Also provided Gap Analysis and improved security measures when needed

2. Network Consultant-Independent Contractor April 2013 – Current
 Designed network and hardware configuration for small businesses/home office clientele to maximize workspace
productivity and efficiency within budget and specifications
 Provided end-to-end customer service from initial device procurement/setup to syncing/troubleshooting utilizing
expertise in broad range of products
Jewish Senior Living Group - Applications Administrator March 2008 – March 2013
The Jewish Senior Living Group was formed to be a management services organization who would offer financial and IT
support to the Jewish Home, its subsidiaries and new acquisitions.
 Designed application layer of infrastructure - In this role, I worked with our Sr. networking engineer & systems
administrator to oversee and design the application layer of the infrastructure as well as build out the system and
networking components needed to reliably deliver all of our applications and services.
Additionally created test environments, failover systems for our servers (domain controllers, application servers,
redundant databases), and was responsible for the daily backups of all databases and files on the file servers.
 Collaborated with vendors to purchase, install, and implement enterprise software – This involved writing RFP’s,
working with the CFO on budgeting, selection process, etc. Was the project lead on all system implementations, and
often times stood in as the interim IT Director; Project Manager, spoke at board meetings, and reported directly to the
CFO.
 Provided oversight of all Database and Database Clusters- This included building and architecture of all database
models, installation of all databases, redundancy, backup, failover, maintenance, indexing, scripting, data mining, and
custom reporting.
 Provided IIS management of servers and delivery of applications- this involved building and maintaining application
servers, VBS, web content and delivery, interfacing multiple programs, IL7.
 Solved troubleshooting application and hardware issues
 Created customized solutions to resolve technical issues for finance and clinical staff
 Designed customized reports for organization
 Established documentation of process and design
 Led staff trainings on new software implementations
 Assisted the Management and Finance Department with budget forecasting
Jewish Home - Helpdesk Coordinator August 2006 – March 2008
 Implemented ITIL Service Desk Software- this task was to implement an ITIL v3. (Information Technology
Infrastructure Library), helpdesk system for the IT department to resolve trouble tickets with. ITIL contains a
comprehensive set of best practices that are used to develop and execute IT service management
 Created workflow and documentation to support trouble tickets
 Created AD user accounts and accounts for all Software- was responsible for all user accounts for the infrastructure,
applications & databases, the user community as well as security for the IT department.
 Managed Exchange Email Mailboxes & Data Stores
 Collaborated with Senior System Administrator on all projects regarding infrastructure and networking
Wang Computers - Helpdesk Coordinator June 2000 – August 2004
 Service Partner for Dell, IBM, Toshiba, Apple
 Repaired laptops, desktops, and servers for multiple organizations throughout the Bay Area
 Coordinated and led installs/retrofits for Banks - Wells Fargo & Washington Mutual, Schools - City College of San
Francisco, San Francisco State University, University of San Francisco, The California Teacher’s Association, The San
Francisco Public School System and the San Mateo Public School System, Hospitals – Campuses for CPMC, Sutter,
Seton, Kaiser, Military
EDUCATION/CERTIFICATIONS
2000 – 2004 Dell (DSCE), IBM, Apple, Toshiba Certified for desktops, laptops, servers
2000 Associate in Applied Science Degree in Computer Technology
Heald College School of Business and Technology- San Francisco, CA
1991 Associate in Applied Science Degree in Computer Programming
City College of San Francisco