Mark Hale most current resume.

1. MARK A. HALE
4004 Bamburgh Lane
Apex, NC 27539
Phone 919-368-3100
MHale1958@outlook.com
OBJECTIVE
To secure a Facility/General Manager position in the Facility Services or related support
industries utilizing my diversified skills in Facilities Management, Building Operations, and
Customer Service.
SUMMARY OF QUALIFICATIONS
15+ years experience in operations and management of multi-use facilities. 20+ years experience
in various fields of maintenance services and supervision.
 Operations and Tenant Services management
 Soft services management including environmental services, document storage and
grounds.
 Capital investment planning/control
 Strategic Planning
 Real Estate lease management
 Business Development
 Contract negotiation administration and management
 Project management
 Facility Renovation and Retrofit management
 Inventory, Quality, Purchasing Control
 Operating budget planning and control
 Maintenance supervision
 Computerized Maintenance Management
 Safety and Security
 Emergency Planning
 Regulatory compliance
 Effective communication skills
 Team building
 Personnel management
 Industrial/commercial building equipment repair management
PROFESSIONAL EXPERIENCE
2014-2015 Operations Manager and Business Development,Williams Electric
Motor Repair
 Responsible for daily service operations and service scheduling of technicians
 Responsible for industrial/commercial building equipment repair management
 Variable Frequency Drive technology installation and programing with an emphasis on
Cerus equipment
 Provide customer service through daily communications with clients
 Technical consultation of building mechanical and automated services with clients
 Implemented technical service report generation for clients
 Developed and implemented company safety program
 Negotiated and facilitated web hosting for company email and company website design
 Secured new clients and revenue streams through professional business development

2.  Implemented professional proposal and bid process for the development of new business
 Wrote and executed business plan for small business financing and operations
 Provide professional technical personnel management
2004-2014 General Manager, Aramark Business & Industry Facilities in the
Biomedical PharmaceuticalIndustry
Senior Facility Manager, Aramark Correctional Services Facilities
Management
 Responsible for every aspect of managing the accounts with County General Services
Dept. and a private biomedical company as the General Manager.
 Manage daily as well as long term hard and soft services operations of client owned
Private and Public Sector Facilities
 Perform and administrate sophisticated project management
 Manage and administrate Aramark and client service contracts
 Negotiate and secure base contract and extensions with client
 Plan and control annual operating budgets with Insight financial program, MTK and
MRS as well as Time Plus for payroll budgets
 Plan and control client annual operating budgets
 Perform capital planning and control for Aramark and client including long term capital
forecasting
 Communicate and negotiate between various county entities on behalf of client for daily
operations, purchasing, budgeting and long term forecasting
 Manage inventory, quality and purchasing control for Aramark and client
 Implement process improvements for significant cost savings to the client
 Collaborate with other Aramark services to provide best possible customer service to the
client through integrated management services
 Implement and administrate preventative maintenance programs for equipment and
building systems
 Manage and administrate Maximo, ISIS Pro and Service Channel computerized
maintenance management systems
 Manage and coordinate safety training and compliance
 District Safety Leader
 Member of East Region Safety Team
 Member of East Region 5-Why (Root Cause) Analysis Team
 Directly manage and supervise all aspects of account personnel
 Benchmark with other Aramark managers internally and across other LOB’s for best
practices
 Benchmark and participate in industry training through International Facility
Management Association and IFMA Public Sector Facility Council
 Assist with potential new account surveys and startups
 Work with marketing on RFP’s and proposals for new contracts with new clients
 Provide support directly and indirectly with new account startups
 Provide consistent, productive and professional customer service to all key and influential
Aramark clients
1997-2004 Facility Manager/Building Engineer,Grubb & Ellis Management
Services, Inc. (formerly CB Richard Ellis Inc). At Nortel Networks,
Research Triangle Park,NC.

3. Responsible for daily maintenance and operations including: property management programs,
leased buildings, contract & project management, construction, assisted with financial planning &
control.
 Supervise daily operations of company owned & leased properties
 Administrate contracts including food service and environmental services for various
properties
 Assist with acquisition/disposition of property
 Assist with preparation and administration of budgets
 Assist with the execution of portfolio services contracts
 Negotiate lease restoration
 Assist brokers in preparing and showing facilities for subleasing
 Implement preventive maintenance programs for equipment and building systems
 Apply process improvements resulting in significant cost savings to client
 ISO Quality Coordinator
 Coordinate training of quality processes for ISO Certification
 Review Quality Processes
 Conduct yearly management review
 Perform internal audits of management systems
 Plan/facilitate trainings/meetings for ISO and Safety
 Developed on-call coverage schedule
 Provide consistent, productive, and professional customer service
 Directly supervise a staff of 4 and indirectly supervise up to 10 employees.
EDUCATION
Cary Senior High School, Cary, NC
 High school diploma
Electrical Apparatus Service Association, Dallas, TX
 Large AC Equipment Repair Training Program
Wake Technical Community College, Raleigh,NC
Continuing Education Courses
 Metrology & Blueprint Reading
 College Algebra, Industrial Mathematics
Capital Associated Industries, Inc., Raleigh, NC
 Management and Supervisory Training
 CBRE Leadership Training
Productivity Point International, RTP, NC
 Excel 97 for Windows 95/NT 4.0
Aramark, Downers Grove, IL
 Facility Services Institute
Aramark, Philadelphia, PA at Villanova University
 Leadership Development Program