Double-loop learning is an educational concept and process that involves teaching people to think more deeply about their own assumptions and beliefs. It was created by Chris Argyris, a leading organizational trainer, in the mid-1980's, and developed over the next decade into an effective tool.
Delivered to IBA Professional Development day
26 October 2017
The degree of success or failure in
performance is directly related to
the frequency of feedback of
The Effect of Frequency of Feedback on Attitudes and Performance, Doris M.
Cook, Journal of Accounting Research, Vol. 5, Empirical Research in Accounting:
Selected Studies 1967 (1967)
(What we get)
(What we do)
(Why we do what we do)
Single loop learning: We
learned about the problem
in context of the problem.
Chris Argyris, (2005) "Double-loop learning in organizations: a theory of action perspective"
Double loop learning: We think about
the whole system, including our
assumptions and values that framed
the problem in the first place.
In a nutshell
• You need to balance the goal in front of you
with longer term prosperity
• That means grow capability; This applies to
the company, but more importantly it
applies to you
• You own your own professional
• Not everything comes in a classroom;
McCall’s model 10:20:70
• Frequency matters: What is the last
feedback you received?
• Double loop learning; embedding the
• Story telling as a learning tool; talk to each
• Faster feedback is better
• Take action right now; Get some feedback.
Tell your story. Plan your next feedback
BA Masterclass Management 3.0 LAST Conference
You live and learn.
You live, at any rate.