This deck articulates the current relationship management challenges facing many firms today and the needs to optimize and operationalize social relationships by creating Relationship Capital (RC)
Build, grow and transform your consulting business
Learn Odyssey: The Business of Consulting to generate better revenues with the right clients. Webinar- Coach supported with a residential Master Class
Background slides for a 30-minute talk with 50 or so high-impact entrepreneurs enrolled in the Founder Institute\'s Chicago cohort. This message requires 90 to 180 minutes, and twice as many slides.
Build, grow and transform your consulting business
Learn Odyssey: The Business of Consulting to generate better revenues with the right clients. Webinar- Coach supported with a residential Master Class
Background slides for a 30-minute talk with 50 or so high-impact entrepreneurs enrolled in the Founder Institute\'s Chicago cohort. This message requires 90 to 180 minutes, and twice as many slides.
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Online Business Solution Presentation - More than ever, small businesses are flocking online.Many of them don\'t realize that a web site isn\'t going to help. Their online endeavors will be largely wasted - and they will fail.To avoid that fate, you need to be thinking about Online Businesses, Not Websites.
Interactive Advertising on the Windows Media Center Platformgoodfriday
Come learn about new interactive ad concepts that leverage the power of the Windows Media Center platform to provide an experience that goes well beyond the thirty second video ad and pre-rolls. In this session we cover the ad concepts that are being developed by the Media Center team for the 10ft space and discuss the rationale and assumptions behind them. We take a look at the advertising benefits of this approach which include better measurement, targeting, and increased engagement through interactivity.
Live Webinar with Forrester Research: Reach, Engage, & Convert with Interacti...Rapt Media
In this live webinar, you will learn:
*How to reach & engage millennials like never before
*How interactive video outperforms traditional video
*How big brands use interactive video to drive results
*How to seamlessly integrate video on mobile
*How Philips engaged millennials in an interactive way
English version: Interactive Advertising Trends 2014: USA, Europe, IAB Russia...Boris Omelnitskiy
The role of the professional community Interactive Advertising Bureau (IAB) in the development of the market. Interactive Advertising Trends 2014: Mobile Ad, Programmatic, Big Data, Digital Video Ad, Viewable Impressions (3MS), Multi Channels Communications and Automation. View from Russia to the Baltic region.
this presentation includes a brief analysis of the evolution of television and the emerging role of IDTV in the advertising and interactive marketing..
Online Business Solution Presentation - More than ever, small businesses are flocking online.Many of them don\'t realize that a web site isn\'t going to help. Their online endeavors will be largely wasted - and they will fail.To avoid that fate, you need to be thinking about Online Businesses, Not Websites.
Founded in 2008, Crown Venture Investment Fund is a private pooled investment vehicle that utilizes a value-based investment strategy to pursue its long-term objective of above-average returns.
A global revolution is in full swing, and the Sustainable Brands Conference is where sustainability, brand and innovation leaders gather to learn, share and strategize to shape the future. SB'12 was the largest gathering to date, a kinetic convergence of innovators from more than 150 companies from around the world finding new ways to create monumental disruption in traditional models of commerce and consumption.
Nonprofit Insights: LinkedIn Board Connect (and Other Tech Tools for Building...VolunteerMatch
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The worlds of business and personal have fused. All interactions are personal. To sustain and grow a for-profit business will go to those leaders that proactively look out for their stakeholders interests.
Rob Peters is Founder of Standard of Trust Group and is a recognized thought leader on the topics of Leadership, Business Culture, and Relationship Capital (RC).
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
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Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
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2. Agenda
• Companies and Relationships
• The Relationship Economy is NOW
• The Standard of Trust Approach
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 2
3. All Businesses Begin—And End—
With Relationships
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 3
4. When Asked, Many Executives Claim
―Relationships Are Critical To Our Business‖
Employees
Suppliers Enterprise Customers
Markets
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5. Yet Do Precious Little To Optimize Them
• Organization Development
Employees • Training
• Retention Programs
• CRM
Customers
• Sales force management
• Scorecards
Suppliers
• Vendor Negotiations
• Public Relations
Markets
• Quarterly Reports
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 5
6. Unfortunately, Most Businesses Treat
Relationships As A Means To An End
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7. Relationships Drive The Engines Of The
Relationship Economy…
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8. Quality of Relationships Drive Performance
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 8
9. …And Relationship Capital Is Its
Currency
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10. Relationship Capital Builds Your “Brand” In
The Marketplace
Branding is used to present a
consistent ―picture‖ of you in the
marketplace
• Branding tells others who you are
• Branding helps others know what you
stand for
• Branding is a way to communicate your
reputation
• Branding is a vehicle to proactively
manage your reputation
Creating Relationship Capital is a critical part of your
organization’s branding efforts
4/16/2012 10
Copyright 2012 Standard of Trust All Rights Reserved
11. Relationship Capital (RC) Is A Fundamental Measure of
How Your Company Is Doing In The Marketplace
RC makes
you findable
RC is a catalyst for by others
building trust with and
transmits
people who don’t
your
already know you
reputation
on the
RC brings internet and
opportunities to you elsewhere
based on your public
reputation
RC is based on a mindset of Doing The Right Thing in business:
Transparency/Honesty, Accountability/Responsibility, Going the Extra
Mile, Support, Empathy/Understanding
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12. The ―Do The Right Thing Mindset‖ Is The Core
Of the Standard of Trust Approach…
The “Do The Right Thing Mindset” embodies the business values/characteristics
necessary for operationalizing relationships in business
Transparency/ Honesty
Responsibility/
Accountability
Go The Extra Mile
Support
Empathy/
Understanding
12
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved
13. DTRT Relationship Maturity Model
(DTRT-RMM)
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Copyright 2010 L2012 Standard of Trust All Rights Reserved
14. …Translating Into Excellence in
Execution…
Quality
Service/
Delivery Governance /
Focus Control
Do the
Right thing
Mindset
Capability Collaboration
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15. …And Generating Relationship Capital
Trust
Respect
Commit
ment
Relationship Capital
Copyright 2012 Standard of Trust All Rights Reserved
4/16/2012 15
16. Relationship Capital (RC) Creates
Success
New Customers
New Talent
Attraction
Shareholders
Partners
Economic
Product Life
Sustainability
Competitive Advantage
Processes
Customers Profitability
Employees
Key Suppliers Retention
Partners
Revenues
Market Share
Geographies
Capitalization
Growth
New Products/Services
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 16
17. Tomorrow’s winners will embrace the
Relationship Economy as a way of business
• Tomorrow's winners will be the companies who change their
underlying business models or channels in a way that is
creative, revolutionary, and difficult to mimic
• A Relationship Economy represents a fundamental change in the
way companies relate to/with internal and external stakeholders
• Relationship Capital is the primary currency of the Relationship
Economy: Building it, investing in it, trading it
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18. So, If Relationships Are Critical To Your
Business…
Employees
Suppliers Enterprise Customers
Markets
4/16/2012 Copyright 2010 Libertango Partners LLC All Rights Reserved 18
19. And This Is What You Are Doing About
Them…
• Organization Development
Employees • Training
• Retention Programs
• CRM
Customers
• Sales force management
• Scorecards
Suppliers
• Vendor Negotiations
• Public Relations
Markets
• Quarterly Reports
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 19
20. How Is That Working For You?
• When times are hard, do you
– Raise prices?
– Demand extended payment terms from vendors?
– Put downward pressure on prices from suppliers?
– Lay off employees?
• Or, do you
– Work with customers, suppliers and employees to create new
products or services that will be successful in the marketplace?
– Eliminate waste in your business processes and in your interactions
with customers, suppliers and employees?
– Collaborate with customers, suppliers and employees to identify
ways to cut costs in your operations without sacrificing quality or
service levels or people?
– Approach your key customers and suppliers and focus on ways to
help them survive?
4/16/2012 Copyright 2012 Standard of Trust All Rights Reserved 20
21. If You Think You Should Be Doing Better—
Call Standard of Trust
• Relationship Capital assessments for
Departments, Divisions, entire Organizations
• Roadmaps to repair relationships with
Employees, Customers, Suppliers and
Markets
• Integrate Enterprise Relationship Management
into strategic planning
• Generating Relationship Capital (RC)
• Operationalize your Relationships
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22. Standard of Trust
• Our vision –
– An efficient economy in which companies operationalize their
relationships and use relationship capital as a competitive
advantage, to drive growth and become more efficient - To become
relationship capitalists
• Our Mission –
– The Standard of Trust mission is to assist clients to optimize
Enterprise Relationship Capital Management so they can compete
and thrive in the Relationship Economy.
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23. Standard of Trust
• Rob Peters
–Rob.Peters@StandardofTrust.
com
–O: 847-698-3614
–Twitter: @StandardofTrust
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24. We are Relationship Capitalists
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