XYZ Technologies implemented a Six Sigma program to improve quality and processes. Some key benefits included a 50% reduction in software defects, cycle time reductions, and increased efficiency by 35%. However, changing the organizational culture, selecting the right initial projects, and training staff posed challenges. Six Sigma helped XYZ achieve CMM Level 5 certification and complete 91% of projects on schedule, far above industry averages. It established robust processes, quality benchmarks, and a focus on meeting client expectations to become a leading global outsourcing provider.

1. Submitted to :-
Mr Supratik Ghatak
Submitted by:-
Avinash Kumar Singh (E-12)
(PRN-15020441067)

2. Objectives
 To identify the changes in XYZ Technologies after
adoption of standard industrial Process
 To understand the benefits of Six Sigma program
 To determine the challenges faced during
implementation of Six Sigma Program in XYZ
Technologies

3. Introduction
 XYZ is the World's first CMMi Level 5 certified software services
company and the first outside USA to receive the IEEE Software
Process Award
 XYZ has one of the most successful Six Sigma programs in the industry
ensuring that 91% of the projects are completed on schedule time,
much above the industry average of 55%. Six Sigma provides the
instruments for continuous improvement on existing processes
thereby helping sustain the SEI-CMM Level 5 and CMMi certifications
 XYZ Technologies is a global services provider delivering technology-
driven business solutions that meet the strategic objectives of
clients. XYZ has 50+ ‘Centers of Excellence’ that create solutions
and specific needs of industries

4. Standard Industrial Process Used
 With growing business requirements, customer needs and to bring
perfection in quality, XYZ began moving towards focusing on
Quality, thereby, creating a learning platform that led to
implementation of Six Sigma
 Six Sigma at XYZ simply means a measure of quality that strives for
close to perfection. It is an strategic initiative covering all business
units and divisions so that it could transform itself in a world class
organization
 What does Six Sigma mean at XYZ:-
 Products and Services should meet the global benchmarks
 Ensure robust processes within the organization
 Develop a culture that focuses on Quality
 Consistently meet client and customer expectations
 Become Top player in Global Project Execution with accuracy
 Get global outsourcing contracts

5. What is Sig Sigma?
Six Sigma-
99.99997%
Three Sigma-
99.73%
Two Sigma-95.45%
One Sigma-68.27%

6.  A Six Sigma project can be an excellent example of a
system where change management is well defined. The
project consists with 3 levels of hierarchy:
 Project Champions – senior managers and
leadership team that defines the change
 Green belts – certified professionals best suited for
the project who work to drive the required change
 Black Belts - provide mentoring and a validation of
improvement

7. Challenges faced during implementation of
Six Sigma Program:
 Change in organisation culture: It meant that restructuring the
organization culture, training ,infrastructure and confidence building
took time. Implementation of Six Sigma required a lot of support from the
Board Room and higher level managers. It meant XYZ had to build this
culture and that took time in implementation
 Selection of Project: Choosing a right project in the first year was a
challenge. XYZ decided to select those projects which had a high
probability of success and targeted to complete this project in short
duration
 Training of Staff: Finding the right employee and training those
employee was a tough job at XYZ. Due to which XYZ started their own
consultancy to train those employee. Training was designed in 5 levels:
(DMAIC) Defining, measuring, analyzing, improving and controlling the
process and last but not least improve client and customer satisfaction

8. Benefits of Six Sigma Process:-
 Product Quality improvement
 Reduction in product defects like software defects at XYZ reduced
by 50%
 Reduction in cycle time of projects like rework in software now took
5% instead of 12%
 Elimination of waste
 Increased efficiency by 35%
 Cost of failure reduced like installation failure dropped to 1% from
4.5%
 Increased client and customer satisfaction

9. 9