Stakeholder engagement for infrastructure projects webinar Friday 27 March 2020 presented by: Kenn Dolan The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/stakeholder-engagement-for-infrastructure-projects-webinar/

1. Stakeholder Engagement for
Infrastructure Projects
Kenn Dolan
APM Webinar
27 March 2020

2. MENTIMETER
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• What term best describes the main
focus of the organisation in which you
work?
• e.g. Health, Govt, Telecom, Legal,
Construction etc.

3. MENTIMETER
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• What type of project-related job
role do you typically perform?

4. Project Stakeholder Management
The processes required to identify people, groups and
organisations that could be impacted by the project, to
analyse the needs and expectations of these stakeholders
and to develop and implement plans and strategies to
enable the team to engage with the stakeholders and
ensure that their expectations are met.
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5. The Fourth Constraint
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6. Stakeholder Definition(s)
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7. Involuntary Stakeholders
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8. Power-Interest Grid
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9. Mitchell et al
• Power
– Coercive Power - is based on the physical resources of force, violence or
restraint.
– Utilitarian Power - which is based on material or financial resources
– Normative Power - which is based upon symbolic resources.
• Urgency
– Time sensitivity
– Criticality
• Legitimacy
– “…generalised perception or assumption that the actions of an entity are
desirable, proper, or appropriate within some socially constructed
system…: (Suchman, 1995)
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10. Salience Model
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11. MENTIMETER
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• From your experience, what
methods of stakeholder
engagement have been successful?

12. Communication Plan
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13. Benefits
• Common language – speak in terms which are relevant to
stakeholders
• What is important to the stakeholders?
• Provides an explanation of why the project is important
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14. IAP2 Spectrum of Public Participation
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15. Inform and Consult
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INFORM CONSULT
Public
Participation
Goal
To provide the public with balanced
and objective information to assist
them in understanding the problems,
alternatives and solutions.
To obtain public feedback on analysis,
alternatives and/or decision.
Promise to the
Public
We will keep you informed We will keep you informed, listen to
and acknowledge concerns and
provide feedback on how public input
influenced the decision
Tools • Fact sheets
• Websites
• Open Houses
• Public comment
• Focus Groups
• Surveys
• Public Meetings

17. Involve
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INVOLVE
Public
Participation
Goal
To work directly with the public
throughout the process to ensure that
public issues and concerns are
consistently understood and considered.
Promise to the
Public
We will work with you to ensure that
your concerns and issues are directly
reflected in the alternatives developed
and provide feedback on how public
input influenced the decision.
Tools • Workshops
• Deliberate polling

18. Collaborate
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COLLABORATE
Public
Participation
Goal
To partner with the public in each aspect
of the decision including the
development of alternatives and the
identification of the preferred solution.
Promise to the
Public
We will look to you for direct advice and
innovation in formulating solutions and
incorporate your advice and
recommendations into the decisions to
the maximum extent possible.
Tools • Citizen Advisory Committees
• Consensus Building
• Participatory Decision-Making

19. Empower
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EMPOWER
Public
Participation
Goal
To place final decision-making in the
hands of the public.
Promise to the
Public
We will implement what you decide.
Tools • Citizen Juries
• Ballots
• Delegated Decisions

20. MENTIMETER
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• From you experience, what are the
major impediments to getting
stakeholders involved?

21. Risk ≠ Risk
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• Risk
– The “real” value
of the risks
involved in a
project
• Hazard
– The “technical”
value of the risk
defined through
the risk
assessment
• Outrage
– The perspective
and response of
the stakeholders
Hazard
Outrage
Risk

22. Barendrecht
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• Power to the people
– Carbon Capture and Storage
– Shell and Netherlands
government
– Local politicians
– Local communities
– Forced solution
– Changed permitting process

23. MENTIMETER
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• What could be done to
improve stakeholder
engagement?

24. kenndolan@outlook.com
www.linkedin.com/in/kenn-dolan-31ba33a/
www.crcpress.com/Implementing-Project-and-Program-Benefit-Management/Dolan/p/book/9781498786393
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