1. SREEJITH KIZHAKKEKOTTILLATH
Apartment No: 302, Tower 1, Uniworld Gardens, Sector 47, Sohna Road, Gurgaon, Haryana, India - 122018
Mob: +91 9717054384 & 9871307766 Email: sreejith_kk@yahoo.com
PROFILE AT A GLANCE
⇒ An accomplished Hospitality Professional with more than 11 years of experience
⇒ Combining leadership skills along with a business-centred mind-set to positively contribute to the overall organizational
growth and profitability.
⇒ A methodical, result oriented team leader with outstanding communication, interpersonal, people management,
organizational, negotiation, motivational, time management skills and demonstrable problem solving abilities.
⇒ Able to work and excel under demanding and diverse work environments.
PROFESSIONAL EXPERIENCE
HUMMING BIRD BOUTIQUE SUITES PVT. LTD, NEW DELHI
Resident Manager (Since June 2008)
• Monitoring the Check in, Check out processes, making bills and supervising the guests in the facility on a 24 hour basis
• Building public relations, taking care of the communications & preparing daily, weekly & monthly reports
• Ensuring the high levels of team work by co-ordination and supervising different departments
• Assisting staff and guests in promoting a positive living environment
• Establishing goals, expectations and a clear vision with the staff
• Conducting surprise checks at various departments to ensure the quality functioning of the property
• Creating shift schedules for the staff and conducting one - on - one sessions for the staff
• Running staff meeting at regular intervals and ensuring high levels of professionalism within the space
• Maintaining the space/property according to the set parameters and client relationship cultivation
Accomplishments:
• Played a significant role in setting up the property & achieving guest appreciations
WNS GLOBAL SERVICES PVT LTD, NEW DELHI
Quality Assurance Leader (June 2007 – May 2008 - Hospitality & Banking Processes)
Responsibilities:
• Conducting monthly audits on the work done by the Quality Analysts and ensuring the compliance
• Scheduling one on one and appraisal sessions with the business associates
• Setting up the Quality Parameters & Quality Management System (QMS) for the process
• Training the new recruits, mentoring the Quality Analysts and leading the calibration sessions
• Learning 6 Sigma tools, making a Yellow Belt Project and participating in different training programs
• Maintaining documents as per the ISO norms and client relationship cultivation
• Carrying out sessions for level 1& 2 employees to generate brainwave ideas
Accomplishments:
• Increased the accuracy percentage of the team and groomed the team to achieve the organizational goals
• Awarded as the most popular QAL within the domain that consists 7 different processes
HYPER QUALITY INDIA PVT LTD, NEW DELHI
Quality Consultant (April 2004 - June 2007 - Hospitality Process)
Responsibilities:
• Assessing the quality of processes and projects of US based call/contact centres.
• Efficiently interacting with the team and the client to improve process adherence and quality.
• Providing regular feedback to improve quality and suggesting restructuring wherever required.
Curriculum Vitae of Sreejith Kizhakkekottillath/Page 1 of 3

2. • Making strategic planning, Root Cause Analysis and Failure Modes & Effects Analysis for the process.
• Identifying the needs of training within the team and conduction the same
• Leading calibration sessions with the client
Accomplishments:
• Contributed in implementing internal process quality control, which improved the internal quality by 30%.
• Designed Training base for different processes and won the Best Performer Award 8 times in 3 years
• Appreciated for Handling and establishing a process that had many challenges
KAIRALI AYURVEDIC HEALTH RESORTS, NEW DELHI
Duty Manager – Front Office/Administation (March 2002 – April 2004)
Responsibilities:
• To monitor, standardize and implement procedures pertaining to check in, registrations, up date reports, departure control,
position for day, room blocking, mail and message handling, courtesy call, escorting, key control, departure control, VIP
courtesies in accordance with the Brand standards and SOPs.
• To conduct briefings for all staff of the Front Office & Administration departments
• To Make Aurvedic and other tour Packages for the guests by coordinating with various hotels and car rentals
• To Help the company to come up with awareness programs on Ayurveda thru media & books
• Office administration, setting up documents, repots and initiating ideas by discussing them with the director
• To co- ordinate with all departments in the resort and ensure the day to day quality functioning of the Resort
• To ensure that high levels of professionalism is displayed and the guests are satisfied with their visits
• To attend classes on Ayurveda which are conducted by the in house Ayurvedic Doctors
• To meet guests, explaining them about the functioning of the resort & also taking care of the celebrity guests
Accomplishments:
Designed Ayurvedic packages which have been accepted widely. Contributed to the organization to maintain its unique status in
the market.
AVALON RESORTS PVT. LTD, NEW DELHI
Indoor Holiday Consultant/Resident Manager (February 1998 – February 2002)
Responsibilities:
• Selling holiday packages indoor (Timeshare – RCI Concept)
• Giving training to new recruits and conducting performance evaluation test
• Ensuring the high levels of team work by co-ordination and supervising different departments
• Publishing corporate rates and marketing the same with the help of Sales & Marketing department
• Conducting surprise checks at various departments to ensure the quality functioning of the resort
• Taking care of the property and arrange events to maintain the client relations
Accomplishments:
Got promoted as a Resident Manager within 1 year of joining the organization.
QUALIFICATION
FORMAL
B. Com (Tourism & Travel) from Calicut University, Kerala, India with First Division (1997)
QUALIFICATION
ADDITIONAL
• Basic course on Air Travel Fares & Ticketing from IITTM, New Delhi
• Advanced Communication Skills from British Council Division, New Delhi
• Certificate of Proficiency in System Management from Aptech Computer Education
• Got certified on different training programs like Leadership Excellence Achievement Program, ISO, Information Security,
Personal grooming, Quality tools etc..,
PERSONAL PARTICULARS
Date of Birth : 15th November, 1976
Curriculum Vitae of Sreejith Kizhakkekottillath/Page 2 of 3

3. Nationality & Gender : Indian, Male
Total Work Experience : 11 years
Current CTC : INR 480000 Per Year
Expected CTC : Negotiable
Passport Information : G1375306 – Expiry Date: 02nd January, 2017
Willing to Relocate : Yes (15 Days of Notice Period)
Background Verification : Completed and possesses the card from National Skills Registry
Languages Known : English, Hindi and Malayalam
Hobbies : Reading, Travelling, Watching People etc..,
References : 1) Jayasuryan Prabhakaran – Email: coolboyjay@gmail.com Mobile: +91 9810224333
2) Anish James Email: anishjames@rediffmail.com Mobile: +1 9734624641 (U.S.A.)
Date : 21st January, 2009
Place : Gurgaon (NCR) (Signature)
Curriculum Vitae of Sreejith Kizhakkekottillath/Page 3 of 3