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SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
This document outlines strategies for driving adoption of SharePoint and Office 365 through an end user adoption program. It recommends defining a vision and use cases, gaining executive sponsorship, identifying champions, implementing phased releases with end user training, leveraging experts, using gamification to make it fun, measuring success, and iterating based on feedback. Key resources mentioned include the Microsoft Fast Track program and adoption checklist, as well as experts in the field. The overall message is that adoption depends on a strategic, people-focused program to communicate value and make the tools easy to use.
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SPS Boston 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
- 1. Drive on theFast Track to SharePoint and Office 365 End User Adoption Heather Newman, CMO, Content Panda
- 2. SPS Boston 2016is made possible by our Sponsors Mindsharp Contego Cyber Solutions
- 3. Visit extaCloud’s boothfor Drink Tickets! Champions Bar 6pm LOCATED IN BOSTON MARRIOTT CAMBRIDGE 2 Cambridge Center Cambridge, MA 02142 (1 min walk from Microsoft) http://www.championscambridge.com/
- 4. Tweet this Talk@heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
- 5. IMPROVEIT! BOOK -ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
- 6. IT Unity Womenin Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. #I Stand By You Campaign launched - June 2016 http://www.itunity.com/community/women-in-technology
- 7. Adopt a Panda Enterto win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
- 8. Knowledge of FastTrack Program End User Adoption Checklist Resources No Adoption = No Value Walk Away With
- 9. Technology Acceptance Model Perceived Usefulness The degreeto which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
- 10. Focus on the“Why” Not on the “What”
- 11. Software is used andconsumed by humans
- 12. Innovators Early Adopters Early Majority LateMajority Laggards
- 13. Adoption Campaign Checklist Define Your Vision Choose Executive Sponsors Define Key Stakeholders Define Use Cases/Business Scenarios Gather Your Champions Release in Phases Adoption Communication Plan End User Training Look to Experts Make it Fun - Gamification Measure, Share, Iterate
- 14. http://fasttrack.microsoft.com/office http://sharepoint.uservoice.com End user adoptionand governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
- 15.
- 16. Focus on newand updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
- 17. Define YourVision Choose Executive Sponsors Define Use Cases
- 18. Outline Your Vision It’sAll About Value Why SharePoint? What is your vision?
- 20. Serves as arole model Articulate value proposition Issue future company-wide announcements and updates Executive Support
- 22. “Use Case” Driven Lookto the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
- 24. Gather YourChampions/Key Stake Holders Adoption Communication Plan Release in Phases
- 25. Champions Rock Your Project Topdown and bottom up – gotta have both The most excited The biggest critic
- 27. Bill of materials Executive announcements Whois your target audience Develop Your communication plan
- 30. Release in Phases One divisionat a time Don’t boil the ocean One workload
- 32. End UserTraining Look to Experts
- 33.
- 35. Expert Opinions & Guidance Thereis great information out in the world that exists through sites like IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
- 36. Make itFun - Gamification Measure, Share, Iterate
- 37. Make it fun(buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
- 40. Measure Share Success andIterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
- 42.
- 43. Lets talk statisticsfor a minute…
- 44. the percentage oforganization users introduced to SharePoint without training…52 percent the average time spent per day by knowledge workers searching for information2.5 hours the percentage of knowledge students forget 24 hours after training70 percent
- 45. The ultimate training,support and user adoption app Schedule a demo todaywww.contentpanda.com
- 46. Q&A Heather Newman Heather.newman@contentpanda.com Blog: www.creativemaven.com/blog Twitter& Instagram: @heddanewman
Editor's Notes
- #24 Map the Office 365 solutions to the business challenges.
- #27 Champions help to: Create the groundswell and enthusiasm that grows adoption of improved ways of working. Build a circle of influence amongst their teams. Bring the new ways of working to life across teams. Identify business challenges and possible solutions. Provide feedback to the project team and sponsors.
- #32 Internal site announcements, department-specific awareness tactics
- #35 People learn differently. Training should take on multiple forms to accommodate different learning styles, geographical barriers, and resource constraints. You’ll want to develop a comprehensive training plan that takes into account the technologies being rolled out, the core tasks your audience will need to learn, and the available training budget.
- #39 Consider hosting a formal launch event to engage teams. Contests and prizes motivate people to participate. Use print and online materials to showcase features and benefits.
- #40 Raising awareness is an essential step to driving adoption as it informs, involves, and inspires your users. An effective awareness campaign shouldn’t just focus on the new features and functionality to come, but should enable end users to understand the business value of Office 365 and how they can personally benefit from using it. When building your awareness messaging, consider highlighting the vision and business scenarios that you identified in the previous adoption phases, so end users will have an easier time identifying the “What’s in it for me?“ Your awareness campaign should include a variety of tactics to maximize impact and drive adoption such as communications, events and training.
- #42 Success criteria should be “SMART”. As you draft your success criteria, use the SMART mnemonic to guide you: S - Specific Clear and unambiguous; answers the questions, “What, why, who, and where?” M - Measurable Concrete; clearly demonstrates progress. A - Attainable Realistic; not extreme. R - Relevant Matters to stakeholders. T - Timely Grounded to a specific target date; answers the question, “When?”
- #44 I’m going to present you a few factoids that you can use when you are building your plans –these are all from studies done by reputable companies….
- #45 The thing is, most of these statistics are true so we are thrilled to partner with Combined Knowledge to be that net or underpinning to support the in person or online training that you have invested in. I’m going to show you a demo of how we do this with Content Panda.