SplunkLive! Utrecht 2016 - NXP

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Splunk

NXP - Analytics and Automation

Technology

3
Agenda
NXP and our mission
Personal Background
Our challenges
Analytics and Automation Platform
Central Reporting environment
What’s next?
Questions?

5
A NEW POSITION OF STRENGTH TO BETTER SERVE OUR
CUSTOMERS
✓ 5th Largest semiconductor
company2
✓ 45,000 employees
✓ 11,000 engineers
✓ 9,000 patent families
✓ 50+ year history
✓ $9.8B annual revenue3
✓ #1 Automotive
✓ #1 Broad-Based MCUs1
✓ #1 Secure Identification
✓ #1 Communications Processors
✓ #1 RF Power Transistors
✓ #1 Small Signal Discretes

7
My Background and Role
Australian / Electrical Engineer / ... Splunk
Building a seamless IT platform for NXP’s ever growing needs
Favorite tag-line: Australian for Grep
Fun Fact: Had a pet kangaroo as a child

Objective: Total quality
Total quality through multiple-objective
KPI’s
Overarching people, processes & technology
• Pend-times
• Service delivery lead times
• Customer satisfaction (NPS)
• End-2-end transaction performance
• Service availability
Working Together
Developing Deep Core Competence
Taking Initiative
Engaging Curiosity
Raising the Bar
Total Quality

Current situation
Sense Think Act
Monitoring based on
simple static KPI’s
Manual process which
takes hours/days
Manual execution which
takes days

SNA²P Platform
DTAP infrastructure Evidence generation
Enterprise Service Bus
SupportMaintenance
THINK
Automated CMDB
Service Management
End User
SENSE
Security &
Event Logging
Initiateautomation
tasks
ITIL Processes
& Business Logic
HighQualityEvents
Machine Learning
Data collection Configuration &
Deployment
CI Discovery
Big Data Analytics
ACT
Infrastructure
as Code
{JSON}
Test Automation
Managed Assets
Maintenance
Automation
Deployment
Automation

High Quality events & incidents
RCA/Detailed Inspection
Discovery
Discovery
Event, Logs
CI’s, Service Maps
 Deduplication
 Correlation
 Association
 Detecting Anomalies
GatherData
Managed Assets
Deployment Automation
Incident
Problem
Catalog
/Change
User
Request
! CMDB
Test Automation
Platform Architecture
Total Quality Use Cases
Request fulfillment
• Virtual machine creation
• Project storage creation
Incident remediation
• Capacity management
• Restart misbehaving services
• Security incidents
Discovery
• Unauthorized changes
• Abnormal network behaviour
Goal: Increase designer productivity

Business Benefits
Faster
• Incidents automatically resolved before user notices
• Instant fulfillment of IT customer demand
Better
• No customer impact due to IT maintenance
• Security and compliance enforced by strict change control

Roadmap
CMDB
Automation
Deployment
Automation
Test
Automation
Continuous
Integration
Release
Automation
Continuous
Delivery
IT Infrastructure Agility

20
Top Takeaways
Internal culture is as important as the technology!
Change is also a process for people.
Choose your data wisely!
Design Splunk infrastructure for rapid expansion.
POC all use-cases.

21
New Challenge!
Our biggest problem is that everyone wants to
use Splunk!

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2. 2 Analytics and Automation Platform

3. 3 Agenda NXP and our mission Personal Background Our challenges Analytics and Automation Platform Central Reporting environment What’s next? Questions?

5. 5 A NEW POSITION OF STRENGTH TO BETTER SERVE OUR CUSTOMERS ✓ 5th Largest semiconductor company2 ✓ 45,000 employees ✓ 11,000 engineers ✓ 9,000 patent families ✓ 50+ year history ✓ $9.8B annual revenue3 ✓ #1 Automotive ✓ #1 Broad-Based MCUs1 ✓ #1 Secure Identification ✓ #1 Communications Processors ✓ #1 RF Power Transistors ✓ #1 Small Signal Discretes

7. 7 My Background and Role Australian / Electrical Engineer / ... Splunk Building a seamless IT platform for NXP’s ever growing needs Favorite tag-line: Australian for Grep Fun Fact: Had a pet kangaroo as a child

8. People Transformation

9. Objective: Total quality Total quality through multiple-objective KPI’s Overarching people, processes & technology • Pend-times • Service delivery lead times • Customer satisfaction (NPS) • End-2-end transaction performance • Service availability Working Together Developing Deep Core Competence Taking Initiative Engaging Curiosity Raising the Bar Total Quality

10. Current situation Sense Think Act Monitoring based on simple static KPI’s Manual process which takes hours/days Manual execution which takes days

11.

12. SNA²P Platform DTAP infrastructure Evidence generation Enterprise Service Bus SupportMaintenance THINK Automated CMDB Service Management End User SENSE Security & Event Logging Initiateautomation tasks ITIL Processes & Business Logic HighQualityEvents Machine Learning Data collection Configuration & Deployment CI Discovery Big Data Analytics ACT Infrastructure as Code {JSON} Test Automation Managed Assets Maintenance Automation Deployment Automation

13. High Quality events & incidents RCA/Detailed Inspection Discovery Discovery Event, Logs CI’s, Service Maps  Deduplication  Correlation  Association  Detecting Anomalies GatherData Managed Assets Deployment Automation Incident Problem Catalog /Change User Request ! CMDB Test Automation Platform Architecture Total Quality Use Cases Request fulfillment • Virtual machine creation • Project storage creation Incident remediation • Capacity management • Restart misbehaving services • Security incidents Discovery • Unauthorized changes • Abnormal network behaviour Goal: Increase designer productivity

14. Centralized Reporting

15. Centralized Reporting

16. Centralized Reporting

17. Business Benefits Faster • Incidents automatically resolved before user notices • Instant fulfillment of IT customer demand Better • No customer impact due to IT maintenance • Security and compliance enforced by strict change control

18. Roadmap CMDB Automation Deployment Automation Test Automation Continuous Integration Release Automation Continuous Delivery IT Infrastructure Agility

19. 20 Top Takeaways Internal culture is as important as the technology! Change is also a process for people. Choose your data wisely! Design Splunk infrastructure for rapid expansion. POC all use-cases.

20. 21 New Challenge! Our biggest problem is that everyone wants to use Splunk!

21. Thank You

Editor's Notes

Cover the following example outline over the next several slides Situation: Monitoring done with several tools with a lot of manual/reactive tasks being performed. Struggling with: Being proactive with the rapid development pace of our end-users and projects Wanted: A centralized reporting environment with automatic remediation where possible. Enter Splunk: We are consolidating reporting/monitoring and enabling incident remediation flows, all initated from Splunk.

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Editor's Notes