Bringing IT Operational Intelligence to KPN.

1. Bringing IT Operational
Intelligence to KPN
Mark.Brinkman@kpn.com

2. KPN Overview
Improve the quality of our services using the right tools
GoalsKPN
 Largest Dutch Integrated Service Provider.
 14,077 Employees
 Only Dutch Telco able to offer a wide
range of ICT services.

3. Our team within KPN
Improve the quality of our services using the right tools
GoalsKPN
 Part of Business Operations – Business
Continuity & Improvement
 35 Team members
 5 members for Operational Analytics

4. My Background
GoalsGoals
 The city I call home : Enschede
 Age : 30
 Working @ KPN since : 2011
 Before KPN : IT Consultant for a
outsourcing company.

5. How we got started
KPN’s Fast Forward program
Goals
 KPN Started Fast Forward in 2015.
 Fast Forward is meant to improve turn
around times & automate simple and
complex operations.
 Datalake was a part of the Fast Forward
Program.

6. Raising the bar
Taking successful strategy to the next level
Innovate
Grow
Simplify
Strengthen
Digital & simple service
and delivery
Converged Telco
& IT services
Excellent
user experience
Flexible & simplified
networks and operating model
Best-in-class secured
integrated networks
Applying innovative
technologies
Commercial
Operational
SIMPLIFY GROW INNOVATE

7. How we got started
Datalake
Goals
Situation Struggles Wanted
 Fast Forward needed
to implement a
centralised datalake
for all Operational
Data.
 Preferably based on
HADOOP
 Data across different
tools.
 Operational Reporting
not standardized.
 Splunk used as a tool
for capacity
management on one
platform.
 Centralised datalake
based on HADOOP so
all Operational
Analytics can be done
from a central place
by all teams within
Business Operations

8. How we got started
First design
Goals
Situation Struggles Wanted
 Hadoop as central
platform
 Flexibel
 Not realtime
 Multiple components to
manage
Pro’sSituation
Con’s

9. Enter Splunk Enterprise @ KPN
Goals  Single platform to
manage.
 Ease of use.
 Scalability.
 Realtime.
 Licensing
Pro’s
Con’s

10. Tooling & Automation Ecosystem
A high-level overview
JENKINS BEAKER VMPOOLER vCenterMaster
Agents
VERSION
CONTROL
Operational Intelligence
Sync
Web Hook
Data
Customer
Teams
Infrastructure
Team
Module Dev
Team
Puppet
DB
FEEDBACK
Automated Testing
Repo

11. Operational Intelligence with Splunk
Knowledge is power
 Nodes
 Platforms
 Applications
 Modules
 Module versions
 Puppet run info
 Nodes in NOOP mode
 Puppet facts
 Configuration Changes
 GitHub commit details
 Capacity Management
 Patch Management
 Compliancy
 Real Time Troubleshooting
Dashboard

12. Current state and lessons learned
Current State
Technology
 50 Billion events……and counting!
 60+ Sources
 1 Million+ page views
People
 250 active users
 27 Custom KPN apps
 579 Dashboards
 Our apps and dashboards
provide +- 1500 people with
insights
Lessons Learned
 Prepare a well designed and
structured POC.
 Start with a well designed Splunk
architecture.
 Be prepared for a major demand for
insights!

13. Whats next!
Strengthen and improve
Roadmap Items
Infrastructure
 Currently migrating to a scalable indexing cluster and searchhead
clusters.
Analytics
 Improve Splunk integration
 Expanding the scope to different parts of KPN.
Collaboration
 Integrate with our other tools such as Jira and HipChat.

14. Top Takeaway
 Stop over planning, Start Splunking!
 Focus on quick wins to show what you can do with Splunk
 If you want to be an engine for change make sure you’re a diesel!

15. Thank you! Questions?
And please join the official splunk usergroup
@ usergroups.splunk.com