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SplunkLive! London 2016 Splunk for IT Ops
This document provides an overview of a presentation about Splunk for IT operations. The presentation includes an introduction to Splunk for ITOps and Splunk apps. It discusses how increasing IT complexity is plaguing operations and how Splunk's machine data platform can provide operational intelligence. The presentation also covers Splunk IT Service Intelligence for monitoring IT services and key performance indicators. It provides examples of how customers are using Splunk to increase uptime, reduce mean time to resolution for issues, and improve margins. The presentation concludes with information on an upcoming Splunk user conference.
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SplunkLive! London 2016 Splunk for IT Ops
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- 2. Session Agenda • Splunk for ITOps -Introduction • Splunk Apps • Introducing Splunk IT Service Intelligence • Customer Stories • Wrap Up
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- 5. … Plaguing IT Operations SERVERS STORAGE NETWORKING VITUALIZATION INFRASTRUCTURE APPLICATIONS PACKAGED APPLICATIONS CUSTOM APPLICATIONS Identity VPN IP Phone HR Email Finance App Svr DB Web SvrSaaS/PaaS IaaS Complex, silo-based technologies Disconnected and outdated point solutions Reactive brute-force problem resolution Over 80% of time on maintaining not innovating
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- 14. Splunk Apps 14 Plug-Ins, Templates and Apps Accelerate Value From Machine Data No rigid schemas– Add in data from any other source. API SDKs UI Server,Storage, Network Server Virtualization Operating Systems Custom Applications Business Applications Cloud Services App Performance MonitoringTicketing/ and Other Web Intelligence Mobile Applications Stream
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- 32. What Makes Splunk ITSI Different! 32 Search-Based KPIs • Easy to write, manage and change both services and KPIs • Reflectsbusiness and technology priorities • Benefit: Rapidly generate and change KPIs to align service health with business • Fiserv – 1000s in just weeks Full Fidelity Service Health • Adaptable and flexible definitions of service health • One solution to go seamlessly from service reports to root cause, including raw data • Remains adaptable and yet still maintains complete historical context Universal Data Platform • Data driven: All IT data including events, metrics and logs • Schema on-the-Fly • Ask any question of the data • Fast time to value • Data fidelity
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- 42. Driving Service Intelligencethat creates measurable insight and value Colin Ferguson Director, Market Specialists
- 43. What’s My Role? AdministratorManagerProgrammer ServiceOwner Architect Executive
- 44. What we hear… “Service Intelligence isnew to us. How do we get started?” “Do you have best practices to help us with Service Intelligence?”
- 45. Splunk IT ServiceIntelligence SPLUNK IT SERVICE INTELLIGENCE Time-series Index Platform for Machine Data Dynamic Service Models Schema-on-read Data Model Common Information Model At-a-Glance Problem Analysis Early Warning on Deviations Simplify Incident Workflows
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- 47. Bring Subject Experts Together Design Before Configuring DrivingService Intelligence Start with a Problem worth solving
- 48. Start with a Problemworth solving Driving Service Intelligence How Critical? Which customers are impacted? How are they impacted? Does the service drive revenue? Who is the business owner? How Complex? How often are we experiencing problems? What systems are impacted? How quickly is it being resolved? Who is involved to resolve?
- 49. Bring Subject Experts Together Driving ServiceIntelligence
- 50. Collaboration is Key Escalation Manager Enterprise Architect Administrators Businessfunctions Performance indicators Common business issues Frequency of issues Business impact of issues Service Owners Common issues Performance indicators Resolution processes Tools used for resolving issues Frequency of issues IT impact of issues Current tools and usage, and adoption levels Splunk expertise Environment expertise Business processes Key inputs and outputs Technology architecture Data architecture Common issues
- 51. Design Before Configuring Metrics Components Supporting Data DrivingService Intelligence
- 52. Design Methodology: Service Decomposition Start With Business Function &Flow Define Scope & Depth Link Supporting Technology Start with Business Function & Flow Measurehealth and impact 73% -36%
- 53. Gaining Service Intelligence ServiceLayerSupplyChain InfrastructureLayer Server©Server BusinessLayer OrderEntry ShippingManufacturing Fulfillment ApplicationLayer EDI Middleware Database OnlineStore Web Tier
- 54. Bringing it alltogether - KPIs ServiceLayer SupplyChain InfrastructureLayer Server©Server ApplicationLayer OnlineStore EDI Web Tier Middleware Database BusinessLayer OrderEntry ShippingManufacturing Fulfillment ServiceHealth Unit Count Unit Failures Service Level Delivery Time Online Orders Online Revenue Service Health CPU Load Memory Used Disk Used IO Latency CPU Load Memory Used Disk Used IO Latency Service Health Service Health Total Orders Total Revenue Service Health
- 55. A flyingstartto ServiceIntelligence StartWith A problem worth solving Collaborate with Subject Matter Experts Design Before Configuring
- 56. We’re here tohelp! Harness the creativity and domain knowledge of your organization to unlock the value of data and solve an important Business Service problem through a joint service intelligence workshop with key stakeholders Define methods for: › Proactive service monitoring › Reduced risk and failures › Faster issue resolution › Increased businessperformance What is it? › 1 Day Onsite Workshop › Tightly linked with value › Collaborative approach › Build your own Glass Table
- 57. 57 SEPT 26-29, 2016 WALT DISNEY WORLD, ORLANDO SWAN AND DOLPHIN RESORTS • 5000+ IT & Business Professionals • 3 days of technical content •165+ sessions • 80+ Customer Speakers • 35+ Apps in Splunk Apps Showcase • 75+ Technology Partners • 1:1 networking: Ask The Experts and Security Experts, Birds of a Feather and Chalk Talks • NEW hands-on labs! • Expanded show floor, Dashboards Control Room & Clinic, and MORE! The 7th Annual Splunk Worldwide Users’ Conference PLUS Splunk University • Three days: Sept 24-26, 2016 • Get Splunk Certified for FREE! • Get CPE credits for CISSP, CAP, SSCP • Save thousands on Splunk education!