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Gartner Catalyst 2015 Customer Presentation - MindTouch
The document discusses Splunk's capabilities in making machine data accessible and valuable, focusing on its cloud platform and operational intelligence. It highlights the company's approach to unstructured data through universal indexing and hybrid deployment architecture, as well as the successful integration of Mindtouch services. Key benefits include real-time analytics, improved customer experience, and measurable outcomes leading to sustained growth without downtime.
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Gartner Catalyst 2015 Customer Presentation - MindTouch
- 1. Copyright © 2015 Splunk Inc. Splunk Cloud and MindTouch Aaron Rice COO, MindTouch Bill EmmeD Director SoluFon MarkeFng, Splunk
- 2. Make machine data accessible, usable and valuable to everyone. 2
- 3. Disrup've Approach to Unstructured Data Structured RDBMS SQL Search Schema at Write Schema at Read 1980-‐2010 2010+ ETL Universal Indexing Unstructured Volume | Velocity | Variety
- 4. COLLECT DATA FROM ANYWHERE SEARCH AND ANALYZE EVERYTHING GAIN REAL-‐TIME OPERATIONAL INTELLIGENCE The Power of Splunk
- 5. Applica'on Delivery IT Opera'ons Security, Compliance and Fraud Industrial Data and Internet of Things Security, Compliance and Fraud Business Analy'cs Industrial Data and Internet of Things Splunk for Everyone Across Data Sources, Use Cases and Products Platform for Machine Data
- 6.
- 7. Fully Featured SaaS PlaQorm 7 Instant Secure Reliable 100% UpFme Hybrid
- 8. Hybrid Deployment Architecture 8 Search Head(s) Indexer(s) On Premises Private Cloud Public Cloud Search Head(s) Indexer(s) On Premises Private Cloud Public Cloud Hybrid Search Single Pane of Glass Visibility
- 9. 9 Forward data Search Monitor Getvalue fast What You Do Hardware setup Storage Scaling Monitoring What We Do
- 10. 10 Splunk Cloud Available Worldwide
- 11. Sustained hyper-growth with0% downtime! ! Aaron Rice! COO! !
- 12. • Our productvision! • Our service vision! • Obstacles to achieving our goals! • The selection process! • Why Splunk won! • How Splunk has delivered! Agenda!
- 13. • MindTouch, COO! • Specialized in transformation of operations! • Big 4 Audit Background! Introducing Aaron Rice!
- 14. Accelerate customer success:! o capture and serve knowledge to their customers in new ways ! o gain insight on customer behavior to improve customer experience! ! Businesses that use MindTouch: ! o enjoy shorter sales cycles! o increase organic site traffic! o accelerate user adoption and product expertise! The MindTouch Product Vision!
- 15. ! ! ! MindTouch is cloud-deliveredSaaS! The MindTouch Vision!
- 16. ! ! ! MindTouch is cloud-deliveredSaaS! The MindTouch Vision!
- 17. • Performance asa feature! • Weekly code release! • NO scheduled maintenance! • NO service interruptions! The MindTouch Service Vision!
- 18. • How canwe ship product live with 0% downtime?! • How can we manage hyper-growth and still keep systems stable?! • How can we ensure that we are learning from the customer experience?! • How can we measure and how can we demonstrate the impact we are having for our customers?! Problems to be addressed!
- 19. • Assessed closeto a dozen vendors! • Narrowed to 4 for further investigation! • Performed extended POC with 3! • Finally selected Splunk! Vendor selection!
- 20. • Performance, performance,performance! • Focus on that second S! • Responsiveness to feedback ! • Data flexibility! Why Splunk won!
- 21. PRE-SPLUNK! • Reading theMatrix Ops! • Baseline 400ms! • 99.8% uptime commit! • Classic product pricing! ! How Splunk has delivered! POST-SPLUNK! • Data driven decision Ops! • Baseline 30ms! • 99.9999% commit! • Value driven product pricing!
- 22. • MARKETING –macro client metrics ! • ACCOUNT MANAGEMENT – micro metrics, usage analysis, account health metrics! • DEV. OPS – Stability monitoring and rapid incident resolution! • PRODUCT – Usage of product and feature! • SALES – proliferation of reference clients, understood use cases and enviable SaaS metrics! Impact across our organization!
- 23. Splunk invades ourkitchen!
- 24. Redefined how wemeasure value to our client…!
- 25. …and how wesell our product!
- 26.