360 Degree Customer Experience: A Practical Approach to Holistic CXsuitecx
What is a 360 degree customer experience? One that takes into account the whole customer and not just bits and pieces. Surveys, clickstream data, NPS, etc., are only pieces of the overall CX puzzle. This deck explores the pros and cons of each, and suggests methods to achieve that 360 degree view of the customer.
Our latest Product Talks event focused on one of the most significant yet often highly neglected areas of Product Management – market research.
A deep understanding of our customers and their needs pave the way for solid business cases and effective strategies for market segmentation, pricing, and product features prioritisation.
In a high-paced society where trends, market needs, and customer preferences change at an alarming rate, maintaining a competitive edge may be just a customer insight away.
Some key questions this event and presentation focused on are:
1. How to ask customers questions that will draw out the most reliable and valuable responses
2. Tips for analysing, extrapolating and deducing data into accurate insights
3. Methods for testing product ideas and product features on your target market
4. Understanding where customer insight can be of use in the product management and marketing process
In this webinar, Steven Noels CTO of NGDATA, walks through interactive Big Data to gain real-time intelligence, connect with customers in new ways and deliver greater value through stronger relationships and more compelling offers and services in order to build customer lifetime value and satisfaction.
Opportunity discovery is about finding growth opportunities in products, positioning, pricing, distribution and messaging.
This process is more than conducting marketing studies. The 360 Opportunity Discovery Process presented here is anchored by a broad definition marketing intelligence: Data, Ideas, & Drivers. To subscribe to Discovery! periodic newsletter ... https://lnkd.in/gCx_Qje The "360 Opportunity Discovery Process" explained and diagrammed. Starts with "8 Key Questions" to distill and focus efforts on highest payoff decisions.
#decision-making #marketing #research #datascience #insights #drivers #marketresearch #marketingb2b #sales #CMO #CXO #B2B
#marketingnewsletter
https://lnkd.in/gCx_Qje
Engagement Analytics and the right platform for next best action makes for a compelling experience across channels. Regardless of CMS, CRM or MAP systems you have in place Thunderhead is a great way to bring together a unified understanding of your customer journey.
360 Degree Customer Experience: A Practical Approach to Holistic CXsuitecx
What is a 360 degree customer experience? One that takes into account the whole customer and not just bits and pieces. Surveys, clickstream data, NPS, etc., are only pieces of the overall CX puzzle. This deck explores the pros and cons of each, and suggests methods to achieve that 360 degree view of the customer.
Our latest Product Talks event focused on one of the most significant yet often highly neglected areas of Product Management – market research.
A deep understanding of our customers and their needs pave the way for solid business cases and effective strategies for market segmentation, pricing, and product features prioritisation.
In a high-paced society where trends, market needs, and customer preferences change at an alarming rate, maintaining a competitive edge may be just a customer insight away.
Some key questions this event and presentation focused on are:
1. How to ask customers questions that will draw out the most reliable and valuable responses
2. Tips for analysing, extrapolating and deducing data into accurate insights
3. Methods for testing product ideas and product features on your target market
4. Understanding where customer insight can be of use in the product management and marketing process
In this webinar, Steven Noels CTO of NGDATA, walks through interactive Big Data to gain real-time intelligence, connect with customers in new ways and deliver greater value through stronger relationships and more compelling offers and services in order to build customer lifetime value and satisfaction.
Opportunity discovery is about finding growth opportunities in products, positioning, pricing, distribution and messaging.
This process is more than conducting marketing studies. The 360 Opportunity Discovery Process presented here is anchored by a broad definition marketing intelligence: Data, Ideas, & Drivers. To subscribe to Discovery! periodic newsletter ... https://lnkd.in/gCx_Qje The "360 Opportunity Discovery Process" explained and diagrammed. Starts with "8 Key Questions" to distill and focus efforts on highest payoff decisions.
#decision-making #marketing #research #datascience #insights #drivers #marketresearch #marketingb2b #sales #CMO #CXO #B2B
#marketingnewsletter
https://lnkd.in/gCx_Qje
Engagement Analytics and the right platform for next best action makes for a compelling experience across channels. Regardless of CMS, CRM or MAP systems you have in place Thunderhead is a great way to bring together a unified understanding of your customer journey.
Learn How to Transform Your Relationships with Customer DNANG DATA
With Customer DNA, it’s possible to efficiently and effectively put your customers at the center of your marketing and business strategies to deliver the right interactions at the right time, through the right channels.
http://www.hcltech.com/retail-consumer/overview~ for more Retail
Retail industry currently faces a different landscape because of several volatile market dynamics, including demanding consumers, fierce competitors, new entrants and a complex global economy. Traditional growth models are no longer relevant and no longer have returns on investment like they once did.
Customers are now more discerning and demanding but becoming less loyal than before. One company’s customer today is a potential customer for the other tomorrow. For these reasons companies are trying to enhance their product offerings, service levels and pricing models by understanding customer requirements and developing products that are relevant. There is an urgent need for companies to revisit the core aspect of their business and understand that customers make business.
Customer Experience Improvement: Finding the Right Data Strategysuitecx
Despite trends in Big Data analytics, marketers are still missing a key component to understanding their customers' experiences: ethnographic data to better understand the "why," not just the "what."
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
Whitepaper: Journey Mapping in Banking and FinanceUXPressia
This whitepaper examines the specifics of doing customer journey mapping in banking in finance. It covers challenges and provides expert tips on how to solve them.
Inside the whitepaper, you will also find examples of financial journey maps and advice for mappers who build their banking or financial journeys in UXPressia.
Download the full whitepaper at https://uxpressia.com/blog/whitepaper-journey-mapping-in-finance
Discover the importance of moving from data visualization to more actionable insights that can help you engage your customers in new ways and offer more compelling products and services in order to strengthen your relationship with your customers.
How to Measure Strategic Market and Competitive Intelligence PerformanceIntelCollab.com
What is it worth? The question is as old as commerce itself...
Decision-makers want to be sure they are expending the appropriate amount of resources on the right kind of activities to maximize value.
Intense, hyper-competitive environments and stakeholder concerns continue to create pressure on firms to enhance spending efficiency wherever possible. Senior managers expect to see tangible return on their investments and often complain about the lack of understanding of how a given activity like CI, actually contributes to the bottom line. Numbers-driven CEOs and CFOs need to know that CI budgets and activities are efficiently making a tangible contribution to desired performance.
Too many CI executives lack convincing responses when asked by senior executives to justify their budgets or staffing requests, whether it be financial measures like return on investment (ROI) and internal rate of return (IRR), year-on-year productivity improvement indices, or just doing far more with much less. Unfortunately, even after decades of practice and scholarly research on this topic, no accepted industry convention or “plug and play” software application exists to reliably make the case for and connect CI results with organizational ones.
Benefiting from nearly two decades of successful experience in leading several top CI functions, we'll discuss a variety of approaches, philosophies, processes and methods to illuminate discussions about results and performance between intelligence and organizational leadership. Specifically, the session will look at:
- Measurement and valuation approaches and tactics demonstrated to work (as well as those that don’t)
- Critical factors to address in demonstrating CI performance and its impact to the organization when the time comes to ask for more resources
- Quantifiable methods for connecting intelligence results with organizational performance
Customer Experience: Getting past the Barriers to Successsuitecx
This short thought leadership piece describes several barriers to success in Customer Experience (CX) programs and how to move beyond them with the right resources, tools and strategies.
Information Monitoring, Analysis & Trend Detection in Real-Time.
• How Competitive Intelligence can profit from Knowledge Management & Big Data
• How to tackle information overload and analyze most different kinds of data from financial and market figures, competitor and product information, news, scientific publications to Social Media etc.
• Possibilities and methods not only to manage knowledge but to gain insights and support decision making
• Ways to prove the benefit of an investment in a CI tool for business
Huge amounts of information today offer great possibilities for Competitive Intelligence to monitor the market and track developments. “Big Data” as a new trend in information management is a chance but also a challenge for CI at the same time. Data from business intelligence, document management, the Web, Social Media, patents, the “Deep Web” etc. offers indicators of market changes and influences on a company. Innovative Information Management Technology can support to consolidate this information and provide analytics to detect topics and trends.
How to Create a More Customer-Focused Commerce ModelPerficient, Inc.
As technology seeps into every corner of our daily lives, both consumers and B2B buyers readily turn to digital commerce to find exactly what they need. And, their expectations for companies to deliver top-notch experiences grow higher by the day. While some businesses have upped their game, others are struggling to respond and digitally transform to meet these expectations.
Guest speaker, Anjali Yakkundi, an analyst with Forrester, and Steve Gatto, Perficient Digital’s Commerce & DX specialist, delivered an informative session in which they explored three ways customer experiences are changing within commerce business models. They covered:
-The key factors to help transform your customer experience
-The importance of customer identity across all go-to-market strategies and channels
What makes up a good Competitive Intelligence program - Brian Groth - Feb 2013Brian Groth
Brian Groth’s view of some of the items that make up a good Competitive Intelligence program, which covers Overview & Approach, Getting Started, Supporting Sales & Marketing, and Taking your CI program further.
Getting non-obvious understandings of your customers are key for finding opportunities that have a transformational and long lasting impact. While a fast pacing business environment requires us to validate our assumptions in a agile matter. In this
interactive session breakthrough approaches (models, frameworks and techniques) are discussed to gather customer insights and validation.
Learn How to Transform Your Relationships with Customer DNANG DATA
With Customer DNA, it’s possible to efficiently and effectively put your customers at the center of your marketing and business strategies to deliver the right interactions at the right time, through the right channels.
http://www.hcltech.com/retail-consumer/overview~ for more Retail
Retail industry currently faces a different landscape because of several volatile market dynamics, including demanding consumers, fierce competitors, new entrants and a complex global economy. Traditional growth models are no longer relevant and no longer have returns on investment like they once did.
Customers are now more discerning and demanding but becoming less loyal than before. One company’s customer today is a potential customer for the other tomorrow. For these reasons companies are trying to enhance their product offerings, service levels and pricing models by understanding customer requirements and developing products that are relevant. There is an urgent need for companies to revisit the core aspect of their business and understand that customers make business.
Customer Experience Improvement: Finding the Right Data Strategysuitecx
Despite trends in Big Data analytics, marketers are still missing a key component to understanding their customers' experiences: ethnographic data to better understand the "why," not just the "what."
These are slides I used to keynote the inaugural MarTech Delhi event in India. It covers the topic of CX (Customer Experience) and provides practical advice to build a roadmap and strategy for your organization.
Whitepaper: Journey Mapping in Banking and FinanceUXPressia
This whitepaper examines the specifics of doing customer journey mapping in banking in finance. It covers challenges and provides expert tips on how to solve them.
Inside the whitepaper, you will also find examples of financial journey maps and advice for mappers who build their banking or financial journeys in UXPressia.
Download the full whitepaper at https://uxpressia.com/blog/whitepaper-journey-mapping-in-finance
Discover the importance of moving from data visualization to more actionable insights that can help you engage your customers in new ways and offer more compelling products and services in order to strengthen your relationship with your customers.
How to Measure Strategic Market and Competitive Intelligence PerformanceIntelCollab.com
What is it worth? The question is as old as commerce itself...
Decision-makers want to be sure they are expending the appropriate amount of resources on the right kind of activities to maximize value.
Intense, hyper-competitive environments and stakeholder concerns continue to create pressure on firms to enhance spending efficiency wherever possible. Senior managers expect to see tangible return on their investments and often complain about the lack of understanding of how a given activity like CI, actually contributes to the bottom line. Numbers-driven CEOs and CFOs need to know that CI budgets and activities are efficiently making a tangible contribution to desired performance.
Too many CI executives lack convincing responses when asked by senior executives to justify their budgets or staffing requests, whether it be financial measures like return on investment (ROI) and internal rate of return (IRR), year-on-year productivity improvement indices, or just doing far more with much less. Unfortunately, even after decades of practice and scholarly research on this topic, no accepted industry convention or “plug and play” software application exists to reliably make the case for and connect CI results with organizational ones.
Benefiting from nearly two decades of successful experience in leading several top CI functions, we'll discuss a variety of approaches, philosophies, processes and methods to illuminate discussions about results and performance between intelligence and organizational leadership. Specifically, the session will look at:
- Measurement and valuation approaches and tactics demonstrated to work (as well as those that don’t)
- Critical factors to address in demonstrating CI performance and its impact to the organization when the time comes to ask for more resources
- Quantifiable methods for connecting intelligence results with organizational performance
Customer Experience: Getting past the Barriers to Successsuitecx
This short thought leadership piece describes several barriers to success in Customer Experience (CX) programs and how to move beyond them with the right resources, tools and strategies.
Information Monitoring, Analysis & Trend Detection in Real-Time.
• How Competitive Intelligence can profit from Knowledge Management & Big Data
• How to tackle information overload and analyze most different kinds of data from financial and market figures, competitor and product information, news, scientific publications to Social Media etc.
• Possibilities and methods not only to manage knowledge but to gain insights and support decision making
• Ways to prove the benefit of an investment in a CI tool for business
Huge amounts of information today offer great possibilities for Competitive Intelligence to monitor the market and track developments. “Big Data” as a new trend in information management is a chance but also a challenge for CI at the same time. Data from business intelligence, document management, the Web, Social Media, patents, the “Deep Web” etc. offers indicators of market changes and influences on a company. Innovative Information Management Technology can support to consolidate this information and provide analytics to detect topics and trends.
How to Create a More Customer-Focused Commerce ModelPerficient, Inc.
As technology seeps into every corner of our daily lives, both consumers and B2B buyers readily turn to digital commerce to find exactly what they need. And, their expectations for companies to deliver top-notch experiences grow higher by the day. While some businesses have upped their game, others are struggling to respond and digitally transform to meet these expectations.
Guest speaker, Anjali Yakkundi, an analyst with Forrester, and Steve Gatto, Perficient Digital’s Commerce & DX specialist, delivered an informative session in which they explored three ways customer experiences are changing within commerce business models. They covered:
-The key factors to help transform your customer experience
-The importance of customer identity across all go-to-market strategies and channels
What makes up a good Competitive Intelligence program - Brian Groth - Feb 2013Brian Groth
Brian Groth’s view of some of the items that make up a good Competitive Intelligence program, which covers Overview & Approach, Getting Started, Supporting Sales & Marketing, and Taking your CI program further.
Getting non-obvious understandings of your customers are key for finding opportunities that have a transformational and long lasting impact. While a fast pacing business environment requires us to validate our assumptions in a agile matter. In this
interactive session breakthrough approaches (models, frameworks and techniques) are discussed to gather customer insights and validation.
Using Data and Customer Insights to Drive DesignKatie McCurdy
Andy Campbell and I presented on how we at the UVM Medical Center have used quantitative and qualitative data - analytics, heatmaps, interviews, surveys, and usability testing results - to make design changes and help set our team up well for a total redesign. We give specific examples of how what we learned translated to design tweaks, and we do a deep dive on how we've used personas and design principles in our process.
On The Road to IoT: Looking Beyond 2015SAP Analytics
Why is the Internet of Things Important?
Analysts predict that the IoT will be more impactful than the Industrial Revolution. Whether it’s a device worn on your wrist or hooked up in your home, the IoT will not only affect your daily life but entire cities, countries, and society as a whole. The IoT allows us to collect more data and monitor more reactions to changing conditions. This in turn leads to better, faster, more efficient solutions to problems ranging from health to urban management to natural disasters.
Learn more: SAPLumira.com
Are You Listening To Your Customers? Engage Customers Like Never Before.SAP Asia Pacific
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been oneway' with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging todays digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
How Do You Innovate In a Complex Work? Read How SAP and Intel Can HelpSAP Technology
SAP HANA software has been purpose built to work better with Intel® Xeon® processors. Together they help you work faster, more securely, and with greater flexibility. So you can Run Simple with the combined strength and increased benefits of a powerful partnership.
With SPS 11 for the SAP HANA platform, some major additions to SAP HANA extended application services are planned. On the JavaScript side, we plan to add Google V8 and full support for Node.js. We also plan to add a standard Java runtime (TomEE). The deployment infrastructure is planned to replace the current repository for SAP HANA. Come and see the features of the deployment infrastructure and the new XS Advanced run times, how design-time objects will now be managed in GIT and how to utilize the new container concept.
I prepare this deck because I consider myself a devoted and passionate consumer insights researcher. I have been working on the market research field for about 13 years, and recently founded Consumer Insights – Unlocking the mind of consumers. I truly believe in insights. I think that a consumer centered organization fueled by consumer insights is the best solution for marketing and business success, and I want to share and promote consumer insights vision thorough our professional community. Thanks! Cristina Quiñones. www.consumer-insights.blogspot.com / cristinaq@consumer-insights.com.pe
Balancing Business Value and Business Values with Big DataSAP Analytics
As companies accelerate their use of big data in the pursuit of business value, they must address the moral and ethical implications or risk alienating the very people they seek to serve.
Next-best offer refers to the use of predictive analytics solutions to identify the products or services your customers are most likely to be interested in for their next purchase.
Facing this topic I have made a personal research, and realize a synthesis, which has helped me to clarify some ideas. This presentation does not intend to be exhaustive on the subject, but could perhaps bring you some useful insights.
Spark Usage in Enterprise Business OperationsSAP Technology
At Spark Summit East 2016, SAP’s Ken Tsai highlighted how SAP HANA Vora extends Apache Spark to provide OLAP modeling capabilities and real-time query federation to enterprise data. You will learn real-world use cases where instant insight from a combination of enterprise and Hadoop data make an impact on everyday business operations.
This presentation will focus on what’s new and improved for technologies addressing unstructured textual data in SAP HANA SPS11:
Search
Text Analysis
Text Mining
Big Data, Big Thinking: Delight Your CustomersSAP Technology
How can you delight your customers using insight from Big Data?
In this webinar, Bastian Finkel, Director of Strategy and Corporate Development at hybris software and Manuel Sevilla, VP and CTO Global BIM, Capgemini, looked at how Big Data applications, powered by SAP HANA, can fuel real-time retail.
Psfkfutureofretail2017slideshare 161108174615Dieste Inc.
Inspiring by the 10 strategies of transforming a business into a costumers-first organization, PSFK partnered up with agencies around the world to bring the future of retail into reality. Enjoy it!
The Future of Retail 2017 report highlights the ten steps retailers and brands must take to improve operations and create a customer-first organization that can meet and exceed the expectations of shoppers, day-in and day-out. The 7th edition of PSFK’s annual report provides an in-depth analysis of the retail landscape with actionable strategies for effective retail planning that can transform an organization for both customers and shareholders.
Featured in the 60+ page report, readers will find:
–A roadmap of 6 key tenants for customer-first business transformation
–8 major shifts defining the new retail landscape
–10 steps to building a customer-first business
–Exclusive interviews, insights and statistical support from leading retail experts at Walmart, Rent The Runway, Marriott and Cisco
–Actionable insights to guide investment and operation of in-store technologies
–60+ examples of retail innovation from brands such as Uniqlo, Macy’s, Whole Foods Market, Target, Patagonia and more
–Key takeaways and actionable strategies for employee training, retail technology implementation and responsive supply chain management
–Key insights and statistical support from industry leaders
–Transformative retail scenarios defining the future of top brands created from leading agencies, including Carrot Creative, Dieste, JWT Atlanta and yourstudio
Sophelle Focus Report | Product Findability: Connecting People and Products O...Julie Barile
Product findability is more than on-site search.
Doing product findability right connects the right person
with the right product at the right time. Consumers
don’t recognize channels, technologies, warehouse
locations, or drop-ship relationships. They are expecting
a seamless, frictionless experience, and retailers that
provide it are succeeding in the marketplace.
Connecting people and products effectively significantly
improves the customer experience and leads directly to
downstream benefits.
Customers want retailers to meet them with relevancy
wherever they choose to shop. Seamless customer
experiences across all touchpoints requires coordinated
operations, integrated systems, and shared data
throughout the enterprise. Retailers must find the right
mix of solutions for their products and customers.
From the MarTech Conference in London, UK, October 20-21, 2015. SESSION: Marketing To An Audience Of One. PRESENTATION: SAP Marketing Runs Hybris Marketing - Given by Andreas Starke - @SAP - VP & Chief Marketing Technologist, Global Marketing - SAP. #MarTech DAY1
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
Predictive data science will soon be a widespread strategy for business of all sizes.This guide contains the 7 most important action items that can give you clearer guidance about the tools.
The 360-degree customer view is a single end-to-end picture of a customer’s journey as well as experience with a company. It stresses on customers having an experiential relationship with the company, rather than transactional. This holds the key in long-standing customer loyalty and positive endorsements. At RecoSense, we understand the importance of the same and provide the requisite solution to your company in your bid to provide a 360-Degree Customer Experience.
Why Companies Need New Approaches for Faster Time-to-Insight SAP Asia Pacific
An IDC infographic, sponsored by SAP. Volumes and variety of data are continuing to grow. The speed of data usage is also increasing, leading to new user expectations. Given these realities, organizations need to: Sift through data to find meaning, identify risks and opportunities, and identify factors that impact future performance.
Digital experiences can significantly influence customer loyalty and impact revenue. The Australian Digital Experience Report shows how brands in Australia perform and details local best practice to help you improve your performance and delight customers with compelling digital experiences. Learn how you can disrupt your industry by knowing and engaging your customers better.
Curious how your business can benefit from using
SAP HANA? This collection of case studies spans a
variety of the 27 industries SAP HANA is used in,
and shows why SAP HANA is the future of business.
The New SAP Simon Dale, Mastering SAP: Enabling digital transformationSAP Asia Pacific
Making Sense of the New SAP: Simon Dale, General Manager, Innovation Sales, SAP Asia Pacific & Japan, keynotes at the 2015 Mastering SAP Technologies event in Melbourne. Simon describes the roadmap for digital transformation in your business.
With unprecedented changes and opportunities, leaders around the world are actively engaging in conversations on the Future of Business. So, what does it mean to CMOs? What's the role of marketing in the Future of Business? What type of CMO is needed for your business? Check out the slides presented by Ron Vining, Managing Director, BrandInflux, at SAP APJ Leadership Conversation Series.
Visit sap.com/sea/leadershipconversations for more information.
How do Australian organisations feel about cloud computing?SAP Asia Pacific
There are a lot of conversations going on globally about cloud computing. But what do Australians think? We asked a group of customers & partners to find out. Tap into the rapid innovation that the cloud enables. Visit sap.com/Australia/cloud
In the last two decades, Asia Pacific has often taken a back seat to Europe and America when it comes to sports. Today, the region is a rising, world-class sporting event destination. At SAP, we wanted to find out how mature the sports scene is and the impact it has here.
Big data and analytics are held in high regard by agencies worldwide, but implementing government programs remains challenging. Bloomberg Businessweek Research Services and SAP launched a global survey in summer 2013 to analyze the views of public sector executives on the use and benefits of analytics.
Sharing the presentation of Mr. Darren Rushworth, Managing Director of SAP Philippines and Mr. Jairo Fernandez , VP HR of SAP Asia Pacific during the Philippines event of SAP Runs SAP for HR last May 7, 2014.
The Economist Intelligence Unit conducted in August 2013 a global survey of 50 executives in utilities industries. The report explores how the revolution in consumer mobile communications is changing how utilities serve customers, encouraging them to become more responsive and engaged and to pursue strategies that make customers allies in more efficient and sustainable operations.
SAP’s comprehensive portfolio of cloud solutions give you the flexibility, choice, and control you need to dynamically adopt new solutions for your business. As a result, you can generate new value and save costs with minimum disruption. Visit www.sap.com/cloud for more information.
An interview with Michael Leung Deputy Chief Executive and Chief Information Officer, China Construction Bank (Asia), President of the Hong Kong Computer Society
Financial institutions in Hong Kong are keen to pursue communal bank solutions, including mobile payments. That does not stop them from bolstering their own technological capabilities with the promise of of big data and advanced analytics.
10 Ways Enterprise Mobility Can Transform GovernmentSAP Asia Pacific
See how enterprise mobility can transform government improve the public service and citizen engagement. Visit www.sap.com/publicsector for more information
For Valentine’s Day, visualize the dynamics of APAC markets in terms of spending patterns and lifestyle habits. Try by yourself on http://www.insightmeetsinstinct.com/
Whether you’re fine-tuning your mobile commerce and engagement strategy or transforming it entirely, the new SAP Mobile Consumer Survey Report will be a critical enabler for your business to harness the growing global consumer appetite for mobile. Visit www.sapmobileconsumertrends.com/anz/ to learn more.
Nine Easy Steps for a Quick Customer Experience Tune-upSAP Asia Pacific
Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding
CE are cost and delayed return on investment. The good news is that there are short-term actions you can take
now and see benefits in the near term.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.