The document describes Accenture's Retail Clienteling Solution, a Salesforce-based platform that gives store associates access to consolidated customer data through mobile devices. This allows associates to have personalized conversations with customers based on purchase history and preferences. Key features include a customer overview, profile, relationship map, and task management functionality. The solution aims to improve sales, upselling, and customer relationships.
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. While the trend toward retail analytics isn’t new, maturing technologies and techniques are. Here are the trends that will shape retail analytics in 2017.
This document discusses how retailers can turn consumer data into actionable business intelligence to uncover customer potential. It provides examples of how retailers like Michael Hill and Crabtree & Evelyn have used foot traffic analysis tools to optimize staffing levels, measure marketing campaign performance, and improve sales. Integrating data from customer counting, transactions, and mobile connectivity allows retailers to better understand customer behavior and identify opportunities to increase sales and profits.
Marketing Plan for Android App- Footfall for AllRhythm Tyagi
FootFall For All aims to provide retail analytics to retailers in India by tracking customer movements and behavior inside physical stores. It will offer various products and services through a mobile app to give retailers insights like conversion rates, time spent in different zones, and maximum traffic hours. The goal is to help retailers improve effectiveness and profitability. The target market is large retail chains in India, and the strategy is to position FootFall For All as a one-stop solution for retail analytics through a simple yet powerful mobile app. Pricing will start from basic to premium packages based on store size and features. The company will promote its solution through word of mouth, social media, and low cost promotions.
Independent retailers have more to manage than ever: demanding customers, increased competition, large amounts of data... it can get a little overwhelming.
Luckily, we can help.
Read on for 2015 trends and ways to navigate and thrive within the ever-changing retail environment
TransForm provides business process outsourcing solutions across major functions like customer service, finance and accounting, marketing, and administration. They offer comprehensive ecommerce support services including product data management, inventory management, order processing, and customer support. TransForm aims to help clients address needs through scalable delivery models while achieving cost savings, customer value growth, and strategic transformation.
2021 Omnichannel Guide: A Four-Pillar Approach to Holistic Commerce Successrun_frictionless
An omnichannel approach isn’t just another way of saying that you sell on multiple marketplaces. It’s about delivering a consistent brand experience that transcends specific channels to meet customers where they are and build a personal connection, as well as optimizing your business for the future through channel diversification and comprehensive integration of your data and systems.
https://runfrictionless.com/b2b-white-paper-service/
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem DemirService Design Network
The document discusses designing omni-channel customer experiences. It emphasizes creating complementary experiences across channels by blending digital and physical experiences, responding to customer mobility, and synchronizing information. It also stresses promoting consistency by providing consistent structures, honoring device-specific needs, and harmonizing visual qualities. Additionally, the document recommends matching offers to customer context by tying activities to appropriate devices and providing contextual offers.
The document describes Accenture's Retail Clienteling Solution, a Salesforce-based platform that gives store associates access to consolidated customer data through mobile devices. This allows associates to have personalized conversations with customers based on purchase history and preferences. Key features include a customer overview, profile, relationship map, and task management functionality. The solution aims to improve sales, upselling, and customer relationships.
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. While the trend toward retail analytics isn’t new, maturing technologies and techniques are. Here are the trends that will shape retail analytics in 2017.
This document discusses how retailers can turn consumer data into actionable business intelligence to uncover customer potential. It provides examples of how retailers like Michael Hill and Crabtree & Evelyn have used foot traffic analysis tools to optimize staffing levels, measure marketing campaign performance, and improve sales. Integrating data from customer counting, transactions, and mobile connectivity allows retailers to better understand customer behavior and identify opportunities to increase sales and profits.
Marketing Plan for Android App- Footfall for AllRhythm Tyagi
FootFall For All aims to provide retail analytics to retailers in India by tracking customer movements and behavior inside physical stores. It will offer various products and services through a mobile app to give retailers insights like conversion rates, time spent in different zones, and maximum traffic hours. The goal is to help retailers improve effectiveness and profitability. The target market is large retail chains in India, and the strategy is to position FootFall For All as a one-stop solution for retail analytics through a simple yet powerful mobile app. Pricing will start from basic to premium packages based on store size and features. The company will promote its solution through word of mouth, social media, and low cost promotions.
Independent retailers have more to manage than ever: demanding customers, increased competition, large amounts of data... it can get a little overwhelming.
Luckily, we can help.
Read on for 2015 trends and ways to navigate and thrive within the ever-changing retail environment
TransForm provides business process outsourcing solutions across major functions like customer service, finance and accounting, marketing, and administration. They offer comprehensive ecommerce support services including product data management, inventory management, order processing, and customer support. TransForm aims to help clients address needs through scalable delivery models while achieving cost savings, customer value growth, and strategic transformation.
2021 Omnichannel Guide: A Four-Pillar Approach to Holistic Commerce Successrun_frictionless
An omnichannel approach isn’t just another way of saying that you sell on multiple marketplaces. It’s about delivering a consistent brand experience that transcends specific channels to meet customers where they are and build a personal connection, as well as optimizing your business for the future through channel diversification and comprehensive integration of your data and systems.
https://runfrictionless.com/b2b-white-paper-service/
SDNC13 -DAY2- Is the Future Omni-Channel by Jonathan Blakeney & Erdem DemirService Design Network
The document discusses designing omni-channel customer experiences. It emphasizes creating complementary experiences across channels by blending digital and physical experiences, responding to customer mobility, and synchronizing information. It also stresses promoting consistency by providing consistent structures, honoring device-specific needs, and harmonizing visual qualities. Additionally, the document recommends matching offers to customer context by tying activities to appropriate devices and providing contextual offers.
The document discusses the need for retailers to shift from an omnichannel model to a customer-centric circular commerce model to meet evolving consumer expectations. It outlines 6 steps retailers can take to make this transformation, including leveraging expertise across key areas like technology, operations, marketing and talent. The new model replaces siloed channels with a holistic approach that creates a seamless shopping experience for customers across online and offline channels.
Trends in Retail Network Infrastructure WPEstee Woods
The document discusses emerging trends in retail technology infrastructure that are helping define success for retailers. It outlines how wireless networks can empower faster retailing through enabling real-time analytics, more efficient supply chains, and stronger customer experiences across channels. Specifically, it discusses how wireless WAN (WWAN) solutions are allowing retailers to implement omnichannel strategies through technologies like beacons and digital signage that provide personalized content to customers. This provides benefits like influencing customer behavior as well as remote management capabilities.
The 10 most recommended retail solution providers 2018Merry D'souza
Insights Success has selected some of the most prominent organizations around the globe in the issue of “The 10 Most Recommended Retail Solution Providers 2018.” These organizations are transforming the retail industry with their revolutionary innovations and foremost initiatives that mainly focus on the product acceleration and customer satisfaction
This document contains confidential information belonging to AAUM. It discusses various analytical techniques such as customer segmentation, market basket analysis, forecasting, and supply chain optimization that can be applied across industries. Case studies of companies like Tesco, Nieman Marcus, and Food Lion demonstrate how these techniques have been successfully used to increase sales, optimize operations, and improve customer experience.
The document discusses best practices for omni-channel commerce. It outlines how customer expectations have increased, demanding convenience, consistency, relevance, empowerment and agility across channels. It also highlights the challenges many businesses face in supporting an omni-channel customer journey due to legacy systems and data silos. The SAP Hybris solution aims to provide a single view of product, customer and order data to enable a unified brand experience across all touchpoints.
For Verdict, these are transformational times; we’ve moved onto a new platform designed specifically to deliver our content to clients in the fastest, most efficient and intuitive way. Now Verdict not only delivers the most authoritative insight...Take a look at our brochure to learn more and contact us to discuss how your business can benefit from our service website.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
SAP Hybris Summit is our annual event welcoming customers and partners to gain exclusive insight into the latest Hybris innovations. We make a point to recognize our vibrant ecosystem of world-class partners who worked with us in the past year. And now... drum roll please... the Nominees for the 2015 SAP Hybris Partner Awards! Winners will be announced February 15th live at SAP Hybris Summit 2016. Congratulations to all the nominees!
Brands That Do: Building Enterprise BusinessS_HIFT
Over 75 percent of brands are so meaningless to consumers that they may as well not be there. They are brands that are of no consequence — just names on products or services.
There is hope. Our research found that brands around the world matter in different ways than they did before. People want brands that act, that help, that do. Consumers are sending a very clear message that challenges every part of a business — from finances to operations to marketing. Consumers are telling us to stop making empty promises and start acting in new and different ways. In other words, we should be building brands that do things that matter to their customers.
At first glance, Asia-Pacific retailers appear to be in good shape. Business is booming and waves of Asian millennials are entering the workforce, consuming at a rate previously unseen among older, more conservative- minded shoppers.
But take a closer look, and there is cause for concern. Profits are plummeting!
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
The document is a report that ranks the top 100 retailers based on their omnichannel capabilities. It analyzes retailers based on 7 criteria related to online and in-store integration. DSW ranks first by scoring the highest across all criteria, including buy online pick up in store, shared carts, and consistent pricing. The report aims to help retailers benchmark themselves and identify opportunities to improve their omnichannel offerings.
The growth of artificial intelligence in e commerce (1)@Andolasoft Inc
AI-driven solutions can piece together a variety of insights to automate ecommerce developments for easing the lives of users. Making informed decisions in a matter of seconds is what AI in ecommerce stands for.
Velocity 12: Reshaping the world view of middle-class growthS_HIFT
A new report that identifies 12 'velocity' markets that will be key to middle-class consumer growth over the next decade. With the BRIC index of markets having outlived its usefulness, Ogilvy's new ranking provides a fresh perspective on the future of global growth, and challenges some of the outdated notions about "emerging markets".
Ogilvy's V12 ranking goes beyond traditional economist and banking indices and is based upon measures of middle-class growth in terms of income, rather than assets, using a 'Purchasing Power Parity' (PPP) methodology, a measurement widely accepted by the IMF, the UN and the World Bank to equalize the purchasing power of different currencies. Critically, it also assessed markets based upon the velocity of growth and change - an increasingly important factor that some companies have grossly underestimated so far in their global growth plans.
RFID Jewelry Management System - Irys Pte. Ltd.VidhyaMehta
Irys Pte. Ltd provides Smarter RFID Jewelry Management System based on track and trace technologies such as RFID, NFC and BLE at an affordable cost. https://www.irys.com.sg/tiara-rfid-jewelry-tracking/
This document discusses the transition from 2D to 3D organizations driven by global information waves and the rise of 3D learning and smarts. It describes how 2D schools and organizations limited talent and passion, treating people like "sheep." The emergence of 3D skills is creating an "extinction level event" for 2D approaches. Organizations are now searching for a new balance as they transition to the 3D age and adopt more innovative 3D models to survive increasing disruption in the global market.
GfK - Go beyond the traditional metrics to measure the effectiveness of your ...GfK
Learn how to measure the effectiveness of your digital ad campaign on browser and in-app. Key is to go beyond the traditional metrics such as CPR and CPC to prove to your business that your campaign was successful thanks to strong KPI’s.
Download a full version of the report at:
http://bit.ly/2crBpoc
The Future of Automotive, created in partnership with Microsoft, presents various opportunities for driving business forward in a mobile-first world. The future state of the automotive industry is brought to life through five forward-looking scenarios to highlight how social consumer attitudes, connectivity and automation are shaping the potential of personal and flexible mobility. Insights learned can help manufacturers, OEMs and dealers understand how cloud-based solutions can transform their businesses in order to drive new levels of service throughout the entire value chain.
The document discusses the need for retailers to shift from an omnichannel model to a customer-centric circular commerce model to meet evolving consumer expectations. It outlines 6 steps retailers can take to make this transformation, including leveraging expertise across key areas like technology, operations, marketing and talent. The new model replaces siloed channels with a holistic approach that creates a seamless shopping experience for customers across online and offline channels.
Trends in Retail Network Infrastructure WPEstee Woods
The document discusses emerging trends in retail technology infrastructure that are helping define success for retailers. It outlines how wireless networks can empower faster retailing through enabling real-time analytics, more efficient supply chains, and stronger customer experiences across channels. Specifically, it discusses how wireless WAN (WWAN) solutions are allowing retailers to implement omnichannel strategies through technologies like beacons and digital signage that provide personalized content to customers. This provides benefits like influencing customer behavior as well as remote management capabilities.
The 10 most recommended retail solution providers 2018Merry D'souza
Insights Success has selected some of the most prominent organizations around the globe in the issue of “The 10 Most Recommended Retail Solution Providers 2018.” These organizations are transforming the retail industry with their revolutionary innovations and foremost initiatives that mainly focus on the product acceleration and customer satisfaction
This document contains confidential information belonging to AAUM. It discusses various analytical techniques such as customer segmentation, market basket analysis, forecasting, and supply chain optimization that can be applied across industries. Case studies of companies like Tesco, Nieman Marcus, and Food Lion demonstrate how these techniques have been successfully used to increase sales, optimize operations, and improve customer experience.
The document discusses best practices for omni-channel commerce. It outlines how customer expectations have increased, demanding convenience, consistency, relevance, empowerment and agility across channels. It also highlights the challenges many businesses face in supporting an omni-channel customer journey due to legacy systems and data silos. The SAP Hybris solution aims to provide a single view of product, customer and order data to enable a unified brand experience across all touchpoints.
For Verdict, these are transformational times; we’ve moved onto a new platform designed specifically to deliver our content to clients in the fastest, most efficient and intuitive way. Now Verdict not only delivers the most authoritative insight...Take a look at our brochure to learn more and contact us to discuss how your business can benefit from our service website.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
SAP Hybris Summit is our annual event welcoming customers and partners to gain exclusive insight into the latest Hybris innovations. We make a point to recognize our vibrant ecosystem of world-class partners who worked with us in the past year. And now... drum roll please... the Nominees for the 2015 SAP Hybris Partner Awards! Winners will be announced February 15th live at SAP Hybris Summit 2016. Congratulations to all the nominees!
Brands That Do: Building Enterprise BusinessS_HIFT
Over 75 percent of brands are so meaningless to consumers that they may as well not be there. They are brands that are of no consequence — just names on products or services.
There is hope. Our research found that brands around the world matter in different ways than they did before. People want brands that act, that help, that do. Consumers are sending a very clear message that challenges every part of a business — from finances to operations to marketing. Consumers are telling us to stop making empty promises and start acting in new and different ways. In other words, we should be building brands that do things that matter to their customers.
At first glance, Asia-Pacific retailers appear to be in good shape. Business is booming and waves of Asian millennials are entering the workforce, consuming at a rate previously unseen among older, more conservative- minded shoppers.
But take a closer look, and there is cause for concern. Profits are plummeting!
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
The document is a report that ranks the top 100 retailers based on their omnichannel capabilities. It analyzes retailers based on 7 criteria related to online and in-store integration. DSW ranks first by scoring the highest across all criteria, including buy online pick up in store, shared carts, and consistent pricing. The report aims to help retailers benchmark themselves and identify opportunities to improve their omnichannel offerings.
The growth of artificial intelligence in e commerce (1)@Andolasoft Inc
AI-driven solutions can piece together a variety of insights to automate ecommerce developments for easing the lives of users. Making informed decisions in a matter of seconds is what AI in ecommerce stands for.
Velocity 12: Reshaping the world view of middle-class growthS_HIFT
A new report that identifies 12 'velocity' markets that will be key to middle-class consumer growth over the next decade. With the BRIC index of markets having outlived its usefulness, Ogilvy's new ranking provides a fresh perspective on the future of global growth, and challenges some of the outdated notions about "emerging markets".
Ogilvy's V12 ranking goes beyond traditional economist and banking indices and is based upon measures of middle-class growth in terms of income, rather than assets, using a 'Purchasing Power Parity' (PPP) methodology, a measurement widely accepted by the IMF, the UN and the World Bank to equalize the purchasing power of different currencies. Critically, it also assessed markets based upon the velocity of growth and change - an increasingly important factor that some companies have grossly underestimated so far in their global growth plans.
RFID Jewelry Management System - Irys Pte. Ltd.VidhyaMehta
Irys Pte. Ltd provides Smarter RFID Jewelry Management System based on track and trace technologies such as RFID, NFC and BLE at an affordable cost. https://www.irys.com.sg/tiara-rfid-jewelry-tracking/
This document discusses the transition from 2D to 3D organizations driven by global information waves and the rise of 3D learning and smarts. It describes how 2D schools and organizations limited talent and passion, treating people like "sheep." The emergence of 3D skills is creating an "extinction level event" for 2D approaches. Organizations are now searching for a new balance as they transition to the 3D age and adopt more innovative 3D models to survive increasing disruption in the global market.
GfK - Go beyond the traditional metrics to measure the effectiveness of your ...GfK
Learn how to measure the effectiveness of your digital ad campaign on browser and in-app. Key is to go beyond the traditional metrics such as CPR and CPC to prove to your business that your campaign was successful thanks to strong KPI’s.
Download a full version of the report at:
http://bit.ly/2crBpoc
The Future of Automotive, created in partnership with Microsoft, presents various opportunities for driving business forward in a mobile-first world. The future state of the automotive industry is brought to life through five forward-looking scenarios to highlight how social consumer attitudes, connectivity and automation are shaping the potential of personal and flexible mobility. Insights learned can help manufacturers, OEMs and dealers understand how cloud-based solutions can transform their businesses in order to drive new levels of service throughout the entire value chain.
Download a full version of the report at:
www.psfk.com/report/future-of-work-2016/
The PSFK Future of Work Report deep dives into the talent and development landscape to identify the conditions and qualities that cultivate tomorrow’s leaders in the workplace. In return for investing in greater opportunity and education, employers will reap the rewards of increased efficiency, engagement and entrepreneurship—reducing mistrust, stress and ultimately turnover across teams.
Additionally, PSFK has developed six workplace visions that were inspired by 10 strategies to develop a new era of internal leadership. These boundary-pushing product and workplace concepts reimagine how teams can onboard employees, expand the office, and prevent miscommunication.
DEFINING THE FUTURE READY ORGANISATION
Shopping is potentially the area of human behaviour that has been most widely changed by digital technology. Today’s shopper expects their experience to be invisibly shaped around them, at any time, at their fingertips. This report explores how.
The ultimate guide to the new buyers journeyMarketBridge
At MarketBridge we have the privilege of working with hundreds of marketing and sales leaders every month. In those discussions one thing is abundantly clear: the customer buying journey is rapidly changing and organizations are struggling to keep up.
These dramatic shifts in buying behavior are well documented; independent research by Gartner and Forrester suggests that by 2020,
Sophelle Focus Report | Product Findability: Connecting People and Products O...Julie Barile
Product findability is more than on-site search.
Doing product findability right connects the right person
with the right product at the right time. Consumers
don’t recognize channels, technologies, warehouse
locations, or drop-ship relationships. They are expecting
a seamless, frictionless experience, and retailers that
provide it are succeeding in the marketplace.
Connecting people and products effectively significantly
improves the customer experience and leads directly to
downstream benefits.
Customers want retailers to meet them with relevancy
wherever they choose to shop. Seamless customer
experiences across all touchpoints requires coordinated
operations, integrated systems, and shared data
throughout the enterprise. Retailers must find the right
mix of solutions for their products and customers.
Seamless Retail Technology – Unleashing an Integrated Shopping Experience accenture
This document discusses how retailers can deliver seamless experiences for customers by transforming their technology and operations. It outlines four directives for retailers to follow: 1) bring their core systems up to speed, 2) establish an infrastructure that allows for quicker innovation, 3) transform their data to provide a seamless customer experience, and 4) organize their operations to deliver seamless capabilities across channels. The document provides recommendations under each directive, such as assessing legacy systems, adopting cloud computing, ensuring data accuracy, and breaking down silos between departments. The overall message is that retailers must align technology, data, and organizational structures to keep up with constantly changing customer expectations.
Big Data, Big Thinking: Delight Your CustomersSAP Technology
How can you delight your customers using insight from Big Data?
In this webinar, Bastian Finkel, Director of Strategy and Corporate Development at hybris software and Manuel Sevilla, VP and CTO Global BIM, Capgemini, looked at how Big Data applications, powered by SAP HANA, can fuel real-time retail.
From Clicks to Bricks: Why Physical Stores Matter Today More Than EverOpenbravo
We are experiencing a growing "clicks to bricks" phenomenon, where pure e-commerce leaders are opening physical stores in an attempt to get closer to their customers and foster loyalty.
AI-Link is an Artificial Intelligence(AI)-powered technology company. It acts as your personal business operations advisor. With a proven history of managing multi-million pound projects we technologically enhance the growth of your business, increasing profit and liquidity. Revolutionise your brand; we engage with communities and inspire customer delight, turning customers into brand advocates. We create smart businesses that people trust.
IBM is cited as a leader in The Forrester Wave B2C Commerce Suites, Q3 2012IBM Software India
The document summarizes a Forrester Research report on B2C commerce suites. It finds that:
1) Commerce suite vendors now provide enhanced capabilities across marketing, commerce, and service that enable multitouchpoint solutions for customers.
2) The commerce suite market is growing as firms seek solutions for online, mobile, and social interactions across brands and geographies with complex order management needs.
3) Forrester's evaluation found that IBM, hybris, Oracle, and Demandware lead in the commerce suite market based on strengths like site management, content management, order management, and merchandising tools.
This document discusses how big data is transforming the retail industry and how companies can leverage big data analytics. It provides an overview of how data has grown exponentially in recent decades due to the rise of technologies like mobile, social media, and cloud computing. The document then discusses how SAP provides big data analytics solutions tailored for retail businesses to help them gain insights from all this data to improve areas like customer experience, promotions, and sales effectiveness. It also provides examples of how specific retail customers have used SAP's big data solutions to address challenges and drive business value.
The document outlines 5 key retail trends to watch in 2018: 1) adopting a client-centric approach, 2) using augmented stores with data analytics for personalization, 3) automating stores with AI for computer vision and mobile apps, 4) growing voice commerce with devices like Alexa, and 5) using robots for inventory management and efficient store operations. Emerging technologies like AI, voice applications, and robots will require retailers to improve the customer experience across all touchpoints and compete with pure online strategies.
This document discusses how technology is disrupting the retail industry and changing customer expectations. Customers now expect seamless shopping experiences across both online and physical channels. Retailers are investing heavily in integrating technologies across their systems to provide personalized, omnichannel experiences. This includes using technologies like customer analytics, mobile POS systems, and digital signage to better understand customers and connect the online and physical shopping experiences. The emergence of new technologies is forcing retailers to become more customer-centric and agile in order to stay competitive.
This document introduces Proximity Insight, a mobile clienteling application that provides retail associates with customer information and tools to better assist shoppers. It argues that traditional CRM systems were not designed for retail associates on the sales floor. Proximity Insight aggregates customer data from any source and presents it on a mobile app, allowing associates to access relevant customer history and preferences to make personalized recommendations. The goal is to empower associates with useful information that improves customer experiences and increases sales.
Insights Success is The Best Business Magazine in the world for enterprises. Being a platform, it focuses distinctively on emerging as well as leading fastest growing companies, their confrontational style of doing businesses and the way of delivering effective and collaborative solutions to strengthen market share. Here, we talk about the leader’s viewpoints & ideas, latest products/services, etc. Insights Success magazine reaches out to all the ‘C’ Level Professionals, VPs, Consultants, VCs, Managers, and HRs of various industries.
Collaboration to improve retail performanceMatt Lloren
This document provides an overview of Workplace for Retail, focusing on trends shaping the future of retail and how collaboration tools can help retailers address rising customer expectations. The key trends identified are promiscuous purchasing behavior, reflective buying based on brand values, and blended shopping across online and offline channels. This places emphasis on delivering great customer experiences through empowered retail employees. The document explores how tools like Workplace can enable "customer-centric collaboration" by providing shared workspaces, video calling, and integration with email apps. Case studies show how retailers like DFS and Miroglio have used Workplace to better communicate benefits information and ensure brand consistency across stores. The conclusion provides a checklist for digital transformation, stressing the importance of
RIS November tech solutions guide - analyticsiinside
Through precise location analytics, retailers now can monitor the entire path to purchase. With this data, marketers better understand what led to the purchase providing the ability to move beyond the traditional blanketed “campaign” to a year-round interaction based on consumer behavior. Customers “opt-in” by mobile app to receive highly-targeted promotions, information about merchandise they may have “visited” but didn’t purchase, and discounts for major events – based on correlations like visits, dwell and intent – to drive sales like never before.
Through precise location analytics, retailers now can monitor the entire path to purchase. With this data, marketers better understand what led to the purchase providing the ability to move beyond the traditional blanketed “campaign” to a year-round interaction based on consumer behavior. Customers “opt-in” by mobile app to receive highly-targeted promotions, information about merchandise they may have “visited” but didn’t purchase, and discounts for major events – based on correlations like visits, dwell and intent – to drive sales like never before.
The Impact of Artificial Intelligence and Digital Disruption on the Supply ChainJason Prescott
Global industry veteran Jeff Streader discusses a critical component for success in today’s digital world and how this effects the modern supply chain. He shares his view on successful strategies and tactics that brands and retailers along with their supplier/ partners, need to understand and collaborate together. Jeff emphasizes the magnitude of understanding today’s digital consumer and how the Design Chain and Supply Chain, will work on the near future in a data-driven end-to-end value chain.
Predicting the future of b2b marketing with NexusCyance
How predictive analytics is transforming b2b marketing by squeezing the value from customer data and driving effective marketing targeting and campaign strategies.
Similar to Psfk futureofretail 2017slideshare 161108174615 (20)
Réseaux Sociaux : les nouvelles règles du jeu Jérôme MONANGE
Présentation Réseaux Sociaux et Influence faite au Club PME de l'ADETEM ( Association Nationale des Professionnels du Marketing ) dans les locaux de la CCI Paris
Transformation Digitale, commencer 2016 par une information de qualité au WEB...Jérôme MONANGE
Information et conditions privilèges Lab LUXURY and RETAIL pour assister au WEB2B2016 du 12 janvier 2016. Salon professionnel des dirigeants du digital, de marques et du e-commerce.
Au programme :
- Fintech / Banque
- Big Data
- Open innovation
- Réalité virtuelle et réalité augmentée
- Réseaux sociaux et plateforme
- Economie de partge et ubérisation
...
100 influenceurs des 10 marques influentes sur le web social par Alban Jarry ...Jérôme MONANGE
100 influenceurs des 10 marques les plus influentes sur les réseaux sociaux
Ravi d'être cité pour le groupe de luxe : LVMH
@JérômeMONANGE " Lab LUXURY and RETAIL"
Enquête Equipmag/Soon Soon Soon sur le comportement du shopper du futur 27 05...Jérôme MONANGE
J'assistai à la conférence Equipmag, dans les magnifiques locaux de Google à Paris, ou le cabinet de tendances Soon Soon Soon et Opinion Way présentaient le comportement du consommateur, toujours plus connecté, mais en quête de sens .
La révolution digitale du retail est en cours, face à un consommateur dont les nouveaux usages et exigences donnent obligation aux marques et enseignes à se réinventer.
Passionnant .
Echangeons et partageons sur l'actualité et du futur du retail dans le groupe que j'ai créé et que je manage le " LE LAB RETAIL 2025 "
http://www.linkedin.com/groups?home=&gid=4867620&trk=anet_ug_hm
Jérôme MONANGE ; Management et Communication LAB RETAIL 2025
Marketing et Communication & Retail Conseil et Cross Canal & Shopper Expert
www.tikimee.com/jerome-monange
@JeromeMONANGE
DIGITAL POINT of SALE , REINVENTING RETAIL for THE CONNECTED CONSUMERJérôme MONANGE
Our report provides an overview of digital point-of-sale (POS) technology trends and opportunities in retail. Three key trends are identified: assistive retailer technology (ART) to help retailers sell smarter, assistive consumer technology (ACT) to help customers shop smarter, and retailtainment technology to enhance the in-store experience. Digital POS can help retailers address challenges like showrooming and meet demands of connected customers who research online. The report outlines a six-point digital POS strategy and concludes with ten recommendations for implementing digital POS to create customer value and future-proof brick-and-mortar stores.
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
2. • 3 pillars for customer-first business transformation
• 10 trends defining the new retail landscape
• Exclusive interviews, insights and statistical support from leading
retail experts at Walmart, Marriott and Cisco
• 60+ examples of retail innovation from major brands and retailers
• Recommended strategies for employee empowerment, retail
technology and responsive operations
• Transformative retail scenarios to kickstart innovative thinking
The PSFK Future of Retail Report presents key strategies that retailers
and brands must take to create a customer-first organization that can
exceed the expectations of a new generation of shoppers. The 7th
edition of PSFK’s annual report provides an in-depth trends-analysis of
the retail landscape and delivers actionable strategies for an empowered
frontline, performance technology and responsive operations.
Download the Full Report at: psfk.com/future-of-retail
Access all Reports and Debriefs as a PSFK Member: psfk.com/membership
GET THE FULL REPORT
@PSFK
#FutureofRetail
Future Of Retail 2017 Report2
3. Piers Fawkes
Founder, PSFK
While every organization likes to think they strive to
embrace a customer-first philosophy, a plethora of
legacy systems and organizational behaviors build up
over time that reconfigure the corporation and prohibit
the dynamic behavior that emerging brands and
retailers display today.
This survey offers a framework that affects the whole
organization - because success needs to be everyone's
job. The Future of Retail 2017 report is our most
strategic to date because we believe that a fresh
approach is critical for, at the very least, survival today.
If retailers and brands are to build off of their legacy,
adapt to the market changes and thrive, they need to
see their shopper strategy as their business strategy
and their customers as their shareholders.
It's not that we need to throw away the stores, the sites
and the widgets that we have amassed and start afresh.
However, we do need to take a step back and work out
how these tools and assets can be leveraged as we
transform our businesses to deliver a customer-first
strategy that differentiates us from the market and
adds extreme value in the eyes of our customers.
About The
Report
Download the Full Report at: psfk.com/future-of-retail
Future Of Retail 2017 Report3
4. Future Of Retail 2017 Report Structure:
Foundations For
The Customer-First
Business
4 Future Of Retail 2017 Report
RESPONSIVE
OPERATIONS
PERFORMANCE
TECHNOLOGY
EMPOWERED
FRONTLINE
4
5. 01
Immersive
Training
Instating experience-first
education programs that
prepare associates for on-
the-job problem solving.
EMPOWERED
FRONTLINE
PERFORMANCE
TECHNOLOGY
RESPONSIVE
OPERATIONS
02
Networked-
Knowledge Exchange
Investing in fluid communication
platforms that allow employees to
share knowledge and streamline
interactions as they serve consumers.
03
Associate
Advocates
Equipping staff with the
resources and opportunities to
act as independent frontlines
of customer support.
04
Assisted Selling
Providing employees with
access to on-demand
information that reduces
friction in the purchase process.
05
Customer
Relationship Dashboards
Organizing consumers’ preferences,
purchase history and behavioral data to
ensure consistent service across channels.
06
Frontline
Automation
Automating simple or time-
consuming tasks, freeing up
associates to offer a higher
level of customer service.
07
Data-Refined
Experience
Refining retail, production and
merchandising processes based
on collected shopper data.
08
Optimized Deployment
Adapting staffing and workflows to
fluctuating customer traffic, without
impacting background functions or
responsibilities.
09
Dynamic Supply
Chain
Creating a flexible supply
chain to optimize individual
orders and keep up with the
demands of the marketplace.
10
Last-Mile
Fulfillment
Leveraging real-time logistics
and third party services to
deliver products as quickly
and conveniently as possible.
BuildingACustomer-FirstBusiness
Future Of Retail 2017 Report5
6. Information Silos Knowledge Networks
Out Of Stock Always Available
Customer Service VIP Customer
Sales Associates Product Experts
Major Shifts Defining Customer-First Business
Retail Transactions Brand Relationships
Intuition-Led Data-Driven
Bottom Line Consumer-First
Future Of Retail 2017 Report6
7. Solve For The Customer
Drive Towards Transparency
Offer 360-Degree Support
Iterate Towards Improvement
Complement The Human
Touch With Tech
Invest In Time And Attention
Driving Customer-Focused Transformation
Future Of Retail 2017 Report7
8. TRANSFORMATIVE
RETAIL
SCENARIOS
Inspired by the 10 strategies of transforming a
business into a customer-first organization,
PSFK partnered up with agencies around the
world to bring the future of retail into reality.
– Automated Shopper Aide
– AI Enabled Intuitive Customer Support
– Associate AI Assistant
– Gas Station Ordering And Delivery Service
Future Of Retail 2017 Report8
9. LABS
@PSFK
#FutureofRetail
WW
LABS
CartMate
Challenge:
Big box retailers can seem overwhelming and generic
to customers. Aisles of products are designed for a
broad audience, but not for an individual shoppers.
Retailers are struggling to provide a true personal
shopping experience to every customer.
Solution:
CartMate is a self-driving shopping cart
controlled by an AI-enabled virtual assistant
which accompanies a customer during their
shopping trip. Based on the customer’s
shopping list, the cart suggests best routes
around the store, can access purchase history,
helps to discover new products and points out
savings and deals.
Concept created by:
dieste.com
Future Of Retail 2017 Report9
10. When a customer arrives at the
store, CartMate automatically
connects to the shopper’s
device to gain access to the
customers shopping list and
uploads it to the system.
Based on the customer’s
shopping list, CartMate
optimizes a route through the
store for the shopper to follow.
Based on customer’s past
purchases, shopping list and
social media activity,
CartMate finds and suggests
deals and coupons that are
suitable for the shopper.
01
02
03
04
Once the shopping trip is
complete, items are tallied
and payment is processed.
There is no need to go
through the cashier line.
The customer can leave the
store without pulling out
their wallet.
Future Of Retail 2017 Report10
11. LABS
@PSFK
#FutureofRetail
WW
Hear + Now
Challenge:
Regardless of vertical, brick and mortar retail
needs to improve its key point of differentiation
– personalized customer service.
Solution:
Hear + Now is an AI-enabled, in-ear platform
for retailers looking to enhance their customer
service. The Hear + Now system helps direct
Customer Service Representatives to where
they are needed most and supplies them with
on-demand access to inventory, product
information and supplemental opportunities
to cross-sell via e-commerce.
Concept created by:
carrot.is
Future Of Retail 2017 Report11
12. A customer enters Roger’s
Department Store and wanders
over towards the Furniture
section. H+N’s eye-tracking
sensors in-store identify the
customer as idle or indecisive.
Tech: Motion sensors indicate
that she has been standing near
a product for a prolonged
period of time.
01
02
03
An associate gets a quick
notification in the H+N’s
earpiece; associate checks
H+N app on the tablet.
Tech: Earpiece is connected
to tablet via Bluetooth.
Notifications fire
simultaneously through
audio and visuals.
Associate taps the H+N’s
earpiece once to accept the
task. The H+N app on the tablet
directs associate to Furniture
Department to help the
customer. The H+N app pre-
populates with in-store offers
relevant to Furniture. The H+N’s
earpiece dictates one piece of
potentially valuable information
related to the department.
Tech: Custom algorithm sorts
through offers and information
relevant to Furniture. The H+N’s
Algorithm also cross-checks
notes and reviews from other
associates regarding which
offers or information have been
most receptive amongst store
visitors recently.
OBSERVATION AND
PREPARATION
Future Of Retail 2017 Report12
13. Associate greets the customer,
who wants to know if they have a
Kingsley Leather Couch in brown.
Tech: H+N natural language
processor listens to specific and
common keywords used by
customers or sales associates. It
pulls up potentially relevant
information on tablet-based
conversations happening in the
immediate vicinity.
04
05
06
Associate taps the H+N earpiece and
asks, “Do we have the Kingsley
Leather Couch in brown?” If not, the
tablet will display alternative options
such as “buy online” or display other
locations with item in stock.
Tech: Earpiece tap overrides passive
listening and forces system to allow
associate to ask specific questions
about inventory. The system
increases speed by storing
information locally about store-
specific inventory, then quickly
moves to custom cloud configuration
for accessing inventory in other
stores or online.
Associate shares the info
with the customer who is
now considering
alternative products.
Associate asks the
earpiece for “similar
products.” The tablet
refreshes with new
product results. Associate
shows the customer the
Harrington Leather Couch
a few aisles away in brown.
It also suggests matching
coffee tables and
ottomans for upselling.
Tech: System taps into
previous eye-tracking
recordings to determine
which products frequently
capture the attention of
the same shopper.
Database compiles
probable alternatives from
past shoppers based on
length of time individuals
spent looking at similar
products.
INFORMATION
GATHERING
Future Of Retail 2017 Report13
14. 07 08
The customer is ready to purchase
but wants more information about
the product. Associate is trained to
ask questions that will spur the
customer to answer with keywords
that H+N will likely translate into
useful results on the tablet. As
associate continues to have a
natural conversation with the
customer, tapping into their own
knowledge and experience, the
tablet will deliver useful information
in real-time.
Tech: Continued use of natural
language processing. As associate
moves from one section of the
store to the another (for cross-
selling), beacons will trigger the
appropriate information database
to access. For example, as associate
walks from couches to tables, in-
store beacons will adjust his tablet
results appropriately.
The customer departs with
item. Associate double taps
their earpiece to leave notes
for database about the
product and questions
received. These notes rate
ongoing offers, log complaints
or suggest products that sell
well together.
Tech: Database compiles
associate’s feedback and
enriches recommendation
engine for next customer
engagement.
SELLING,
UPSELLING,
IMPROVING
Future Of Retail 2017 Report14
15. LABS
@PSFK
#FutureofRetail
WW
The Imperceptible
Psychologist
Challenge:
LOEWE is a brand that is known for its anti-tech
approach to retail. With the rise of technology, how
can LOEWE enhance the customer experience in a
primal, emotively charged and personal way?
Solution:
Future House of Loewe stores are designed
around an invisible artificial intelligence
system. The technology enables staff to
understand, in real-time, how customers react
to the collection’s textures, forms and
artworks within the space, enabling a service
experience designed around a customer’s
psychological needs.
Concept created by:
weareyourstudio.com
Future Of Retail 2017 Report15
16. When a customer walks into the LOEWE store, infra-red sensors track
their body language and movement, drawing insight into their present
mood and behavior. Floor staff are informed about the customer’s
emotions, giving associates the opportunity to build a service
experience genuinely in-tune with the customer’s state of mind.
The AI system will track customers’ facial expressions as
they encounter certain objects or art pieces around the
store. The staff can use this knowledge to facilitate
personalized recommendations and suitable advice.
MOVEMENT EXPRESSION
Future Of Retail 2017 Report16
17. As customers connect and engage with the objects and surfaces in the
retail space, their temperature and heart beat are measured to gauge
customer interest. This informs staff about customers’ excitement for
specific items or art objects, leading them to share their intellectual and
cultural knowledge on specific items.
As a customer completes a purchase, they will receive a “Loewe Relic”,
a scholar’s stone that they can take home as a reward for their loyalty
The object is enhanced with a RFID tag. As the customer interacts with
the object using their smartphone, Loewe’s fashion shows appear to
stream from the stone via Augmented Reality assisted software.
CONNECTION REWARD
Future Of Retail 2017 Report17
18. LABS
@PSFK
#FutureofRetail
WW
LABS
Delivered To
Your Pump
Challenge:
The gas station retail environment is not
structured to facilitate customer engagement,
many customers do no enter the store. How
can brands and retailers engage customers
and add value to the customer narrative?
Solution:
Customer wait time becomes an opportune
moment for retailers to provide their services.
A customer delivery service brings goods
straight to a customer’s gas pump. Gas station
customers can order products from an app
and get them delivered while they wait at the
pump, without ever stepping foot into the gas
station retail store.
Concept created by:
jwt.com/atlanta
Future Of Retail 2017 Report18
19. While a customer is waiting at
the pump for their car to be
filled up, they realize they want
something to drink.
The customer opens the
Delivered To Your Pump
app and selects products
for purchase.
They add them to their cart
and complete the purchase.
01
02
03
04
As the customer finishes
their transaction at the
pump, a gas station
attendee brings the
purchases to the customer.
Future Of Retail 2017 Report19
20. LABS
@PSFK
#FutureofRetail
About
PSFK Labs
PSFK Labs
42 Bond Street, 6th Floor
New York, NY 10012
PSFK is the world’s leading provider of innovation insights.
Since 2004, we have offered the tools, content and advice to
inspire creative professionals to make better products, services
and experiences.
Our daily business intelligence portal and newsletters help
members find and track new ideas that they can use in their
work. Our reports provide insights into trends driving creative
business and our audiences access thought leadership from
pioneers at our events. PSFK Labs, our consulting service,
provide corporations with trends-led strategy, concepting,
content and delivery.
Insights And Ideation Workshops
PSFK Labs’ workshop program informs and inspires
executives, integrating trend immersion, innovation
strategies and expert speakers to take teams from
emerging insights to future-forward ideation in a single day.
If you are interested in organizing a workshop, seeing a
presentation of this report, or understanding how PSFK can
help your team explore the white space wihin your industry,
contact us at sales@psfk.com
Future Of Retail 2017 Report20
21. • 3 pillars for customer-first business transformation
• 10 trends defining the new retail landscape
• Exclusive interviews, insights and statistical support from leading
retail experts at Walmart, Marriott and Cisco
• 60+ examples of retail innovation from major brands and retailers
• Recommended strategies for employee empowerment, retail
technology and responsive operations
• Transformative retail scenarios to kickstart innovative thinking
The PSFK Future of Retail Report presents key strategies that retailers
and brands must take to create a customer-first organization that can
exceed the expectations of a new generation of shoppers. The 7th
edition of PSFK’s annual report provides an in-depth trends-analysis of
the retail landscape and delivers actionable strategies for an empowered
frontline, performance technology and responsive operations.
Download the Full Report at: psfk.com/future-of-retail
Access all Reports and Debriefs as a PSFK Member: psfk.com/membership
GET THE FULL REPORT
@PSFK
#FutureofRetail
Future Of Retail 2017 Report21
22. PS FK ME MBER SHIP
PSFK is a business intelligence platform for creative
professionals. Since 2004, we’ve provided insights, research
tools, advice and immersive experiences to help our members
as they build better products, services, marketing and retail.
GET TRIAL NOW
Future Of Retail 2017 Report22