This document discusses software quality metrics and classifies them into two categories: process metrics and product metrics. Process metrics are related to the software development process and include software process quality metrics, timetable metrics, error removal effectiveness metrics, and productivity metrics. Product metrics are related to software maintenance and customer service. The document provides examples of specific metrics like error density metrics, error severity metrics, and high-definition quality and productivity metrics.

1. Software Quality
Metric
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2. Objective
• To facilitate management control as well as planning and
execution of the appropriate managerial interventions.

3. Classification of Metric
Process Product
Metric Metric

4. Process Metric
• related to the software development process
- Software process quality metrics
- Software process timetable metrics
- Error removal effectiveness metrics
- Software process productivity metrics.

5. Software Process Quality Metric
• Error density metrics
• Software volume
• Error counted
• Error severity metrics
• actually for adverse situation when number of severe error
are increasing

6. Density Metrics

8. Error Severity Metrics

9. Software process timetable metric

10. Product Metric
• related to software maintenance
• Involved in customer services

11. HD Quality Metrics
• HD quality metrics
• ■ HD productivity and effectiveness metrics
• ■ Corrective maintenance quality metrics
• ■ Corrective maintenance productivity and effectiveness
metrics

12. HD Calls Density Metrics