Most buyers were replacing existing home health software solutions and preferred cloud-based options. The most commonly requested feature was improved field support and mobile access. While replacement buyers sought more robust solutions, first-time buyers wanted the efficiency benefits of going digital. The majority of buyers represented traditional home health care agencies and sought integrated scheduling, billing, and point of care clinical solutions.

1. BuyerView Report:
Home Care Software
Insight into today’s software buyer

2. We analyzed 385 interactions with home health software buyers to uncover their
most common pain points and reasons for purchasing new software. Key findings
included:
• Most buyers were replacing existing software solutions.
• Field support was the most-requested feature.
• Buyers preferred Cloud solutions over on-premise.
Abstract

3. Most Buyers Are Replacing Existing Software
Only 33 percent of buyers were purchasing software for the first time. The rest
were replacing one or more existing software solutions of some sort.
5%
10%
14%
16%
19%
35%
Medical software
Paper
Paper + non-medical software
Nothing (new practice)
Paper + medical software
Multiple medical software products
Proprietary system

4. Existing Software Users Seek More Robust Solutions
Percent of buyers
35 percent of buyers replacing their existing software cited the need for more
features. Current software being too cumbersome was another key problem.
Missing features
Too slow/cumbersome
Poor field support
Go completely paperless
Improve integration
Outdated system
Improve efficiency
Outgrown current solution
Ensure compliance
Poor support/service
0% 5% 10% 15% 20% 25% 30% 35%

5. Home Health Buyers Want Field Support
Percent of buyers
The most requested feature among buyers was the need for improved field support,
typically in the form of mobile access.
Mobile / field support
OASIS assessments
485 form support
Robust scheduling
Telephony support
Robust reporting
Assessment / care plan support
Claims scrubbing / submission
HR features
Integration with other software
0% 5% 10% 15% 20% 25% 30% 35%

6. First-Time Buyers Want the Efficiency of Going Digital
Percent of buyers
Buyers purchasing software for the first time were seeking the expected benefits of
a digital practice: improved efficiency and the elimination of paper.
Improve efficiency
Go paperless
Starting a new practice
Ensure compliance
Improve field support
Integrate with other systems
Outgrown current methods
Too cumbersome
Too costly
Outdated methods
0% 10% 20% 30% 40% 50% 60%

7. Buyers Generally Prefer Cloud-Based Software
Though most buyers didn’t state a deployment preference, among those who did,
97 percent preferred Cloud-based software.
1%
30%
69%
No preference
Cloud-based
On-premise

8. Buyers Overwhelmingly Prefer Integrated Suites
The vast majority of buyers were looking for a single software solution that
integrates multiple applications (as opposed to a single application on its own).
5%
95%
Integrated suite
Best-of-breed

9. Most Buyers Seek Scheduling and Billing
Percent of buyers
Administrative features such as scheduling and billing were requested by most
buyers. Over 60 percent also sought point of care clinical solutions.
Scheduling
Billing
Point of Care
Accounting
Human Resources
CRM
0% 20% 40% 60% 80% 100%

10. Buyer Segments Represented in Our Sample
Most of the buyers we spoke to came from traditional home care agencies, with
private duty home care nurses also comprising a significant portion of the sample.
4%
5%
33%
58%
Home health care
Private duty
Hospice care
Therapy / rehabilitation

11. Number of Employees in Buyers’ Organizations
The buyers we spoke to came from a variety of organization sizes, split almost
evenly between those with <10, those with 10-50 and those with >50 employees.
13%
15%
19%
10%
8%
15%
22%
2-5 employees
6-10 employees
11-15 employees
16-20 employees
21-50 employees
51-100 employees
101+ employees

12. Number of Patients Under Care at Buyers’ Organizations
Although employee sizes varied widely, the majority of the buyers we talked to
were responsible for the care of fewer than 100 patients.
7%
3%
6%
15%
21%
48%
<50 patients
50-100 patients
101-200 patients
201-300 patients
301-400 patients
401+ patients

13. Read the full report
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14. Software Advice™ is a trusted resource for software buyers. The company's
website, www.softwareadvice.com, provides detailed reviews, comparisons and
research to help organizations choose the right software. Meanwhile, the company’s
team of software analysts provide free telephone consultations to help each
software buyer identify systems that best fit their needs. In the process, Software
Advice connects software buyers and sellers, generating high-quality opportunities
for software vendors.
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