This document provides guidance on improving communication skills. It discusses the objectives of communication skills training, which are to improve communication abilities, make better use of knowledge, perform jobs well, and advance careers. It also outlines why we communicate, such as to share ideas, provide feedback, gain information, influence others, and develop relationships. The document then covers the key aspects of communication, including verbal communication through speaking and language, and nonverbal communication through body language, gestures, facial expressions, and eye contact. It provides tips for effective communication through elements like voice, body language, avoiding barriers, and asking and answering questions. The overall aim is to help people enhance their communication abilities.

1. Training on
Communication Skills
By.Dr.Priyanka

2. Objectives :
•To improve the communication skills
•To make better use of the knowledge
•To do your job well
•To advance in your career

3. Why we communicate
We communicate to:
•Share our ideas and opinions
•Provide feedback to others
•Get information from others
•Gain power and influence
•Develop social relationships

4. How you say what you say plays an
important role in communication

5. Communication can be
classified into two types
•Verbal Communication
•Non Verbal Communication

6. Verbal Communication :
Verbal communication is one way for people
to communicate face-to-face. Some of the key
components of verbal communication are
sound, words, speaking, and language.
Non Verbal
Communication :
Non Verbal Communication can be
communicated through gestures and touch
by body language or posture , by Facial
expression and eye contact

7. THE VOICE
The voice is probably the most valuable tool of the
presenter. It carries most of the content that the
audience takes away.
There are three main terms used for defining vocal
qualities:
PaceVolume
Tone

8. THE BODY
Your body communicates different impressions to
the audience.
People Not Only Listen To You, They Also
Watch You.
Body language includes…
•Face
•Figure
•Focus
•Territory
•Tone
•Time

9. Body language -face
Face includes:
•Your expressions
•Your smile or lack thereof
•Tilt of the head; e.g., if your head is tilted to one
side, it usually indicates you are interested in
what someone is saying
What message are you sending if someone is
presenting a new idea and you are yawning?

10. Body language –figure
Figure includes:
•Your posture
•Your demeanor and gestures
•Your clothes and accessories such as
jewelry
What message are you sending if you are dressed
casually at an important meeting?

11. Body language –focus
Focus is your eye contact with others
•The perception of eye contact differs by culture. For most
Americans…
•Staring makes other people uncomfortable
•Lack of eye contact can make you appear weak or not
trustworthy
•Glasses may interfere or enhance eye contact
What message are you sending if you are looking at other
things and people in a room when someone is speaking to
you?

12. Body language -tone
Tone is a factor of your voice
•Pitch is the highness or lowness of voice
•Volume is how loud your voice is
•Emphasis is your inflection
What message are you sending if during a
disagreement you start speaking very loudly

13. Barriers in Communication:
•Unwillingness to say things differently
•Unwillingness to relate to others differently
•Unwillingness to learn new approaches
•Lack of Self-Confidence
•Lack of Enthusiasm
•Voice quality
•Prejudice
•Disagreement between verbal and non-verbal messages
•Negative Self Image
•Lack of Feedback
•Lack of Motivation and Training
•Language and Vocabulary Level
•Lack of Self Awareness
•Unwillingness to Change
•Lack of Interest in the Topic/Subject

14. Essentials Of Communication
Do’s
•Use precise, memorable and powerful words
•Support your words with visual aids
•Give examples
•Eye contact
•Active listening
•Paraphrase
•KISS – Keep it short and simple
•Avoid interrupting
•Appropriate facial expressions
•Exhibit affirmative head nods

15. Essentials Of Communication
Don'ts
• Do not use technical terms and terminologies not
understood by majority of people
• Do not speak too fast or too slow
• Do not speak in inaudible surroundings as you wont be
heard
• Do not assume that everybody understands you
• Do not interrupt the speaker.

16. QUESTIONS
Keep cool if a questioner disagrees with you. You are a professional! No
matter how hard you try, not everyone in the world will agree with you!
•Questions do not mean you did not explain the topic good enough, but that their
interest is deeper than the average audience.
•Always allow time at the end of the presentation for questions.
•After inviting questions, do not rush ahead if no one asks a question.
•Pause for about 6 seconds to allow the audience to gather their thoughts.
•When a question is asked, repeat the question for everyone to hear.
When answering, direct your remarks to the
entire audience.
To reinforce your presentation, try to relate
the question back to the main points.
Answers that last 10 to 40 seconds work best.

17. THANK YOU
ALL THE BEST  !