Soft skills
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This document provides an overview of soft skills training related to communication. It discusses the importance of communication and defines various communication styles. The document outlines barriers to communication and effective verbal communication techniques. It also describes listening skills, questioning techniques, email etiquette, and telephone etiquette to ensure clear and effective communication.
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Here are a few issues I see with this assignment and how I would correct them:
1. Lack of clear description of the expected work product. I would add more details about the type of essay expected (e.g. a 500-word narrative essay describing a character from the video).
2. No boundaries or conditions stated. I would specify the minimum/maximum length, due date, formatting requirements, etc.
3. No scaffolding provided. I would give an example essay and/or explicitly reference course materials to help students understand what is expected.
4. Language/tone is vague and unclear. I would use more precise language appropriate for the course level and discipline.
5. Appears
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Here are a few issues I see with this assignment and how I would correct them:
1. Lack of clear description of the expected work product. I would add more details about the type of essay expected (e.g. a 500-word narrative essay describing a character from the video).
2. No boundaries or conditions stated. I would specify the minimum/maximum length, due date, formatting requirements, etc.
3. No scaffolding provided. I would give an example essay and/or explicitly reference course materials to help students understand what is expected.
4. Language/tone is vague and unclear. I would use more precise language appropriate for the course level and discipline.
5. Appears
communication skill
communication skills for self improvement.communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family.There are generally four main areas of communication skills that most of us would do well to improve. These are listening, non-verbal communication, emotional awareness and management, and questioning.
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Effective communication skills are critical for career and personal success. Communication goals include changing behavior, getting action, ensuring understanding, and persuading others. The communication process involves a source encoding a message, sending it through a channel, where the receiver decodes and provides feedback in context. Communication languages include nonverbal cues conveyed through body language, facial expressions, and gestures, as well as verbal skills like listening, speaking, reading and writing. Basic interpersonal communication skills involve avoiding barriers, sending clear messages, active listening, using nonverbal signals, and adapting to different communication styles.
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This document discusses the seven C's of communication: clarity, conciseness, concreteness, correctness, completeness, consideration, and courtesy. It defines each C and provides their key features. Clarity involves using simple language to avoid misunderstanding and save time. Conciseness conveys a message in the fewest words possible without losing meaning. Concreteness uses specific facts and avoids misinterpretation. Correctness is free of grammatical errors to boost confidence and impact. Completeness ensures all relevant facts are included for better decision making. Consideration means understanding others' perspectives. Courtesy strengthens relationships by being positive, respectful and unbiased. In summary, the seven C's are important principles for effective written
Bickram burnwal
The document discusses various language communication skills, including listening skills, speaking skills, writing skills, and reading skills. It provides details on listening skills, such as the 10 principles of listening and barriers to listening like environmental, linguistic, psychological, content, and personal barriers. It also discusses improving listening skills through practices like concentrating, summarizing, asking clarifying questions, and showing engagement. The document then covers speaking skills, including what to prepare before speaking, principles like being prepared and interacting with the audience, micro-skills, barriers to speaking, and how to improve speaking ability. Finally, it briefly defines writing skills and their importance in communication.
Ch#1 murphy
This document discusses effective business communication. It covers several topics: the importance of communication; communication in ancient societies like Greece, Rome, and India; internal and external communication being the "lifeblood" of organizations; communication skills being important for career success and promotion; and the challenges of communicating in a global market, such as developing the right attitude and being flexible. It also examines the communication process, including the context, sender, message, medium, receiver, and feedback. Key aspects of communication discussed are meanings, perception of reality, and how values and opinions can influence communication.
Managerial Communication
Communication involves a sender encoding a message and sending it through a channel to a receiver. There can be barriers at each stage of the process. Language, psychological, physiological, physical, systematic, and perceptual barriers can all potentially disrupt communication. To overcome barriers, communicators should understand different perspectives, get feedback, communicate face-to-face when possible, use simple language, choose the right channel, be honest, and make the message easy to understand.
Interactive communication powerpoint
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The document discusses different types of communication including oral, written, and non-verbal communication. It provides details on the attributes of good oral communication such as voice modulation and clarity. Examples of oral communication include face-to-face interactions, telephone calls, and group settings like meetings and presentations. Written communication allows for ready reference, legal documentation, and mass distribution but can be time-consuming and lack immediate feedback. Both oral and written communication have advantages and disadvantages for business use.
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This document provides notes on communication prepared by Mr. Rayees Khan. It discusses key concepts in communication including what communication is, the communication process, noise and barriers to communication. It also covers listening skills, types of listening, barriers to listening and improving listening ability. Additional topics covered include verbal and non-verbal communication, oral communication advantages and disadvantages, face-to-face communication, interpersonal skills, public speaking skills including planning a speech and using visual aids, and presentation skills. Conference types are defined and the notes conclude with a section on improving listening skills.
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Strategies about successful listening and speaking skills Assignment
Strategies about successful listening and speaking skills Assignment
Communication notes for all branchs by Rayees Ahmad Ganaie(Assist prof at BM...
Communication notes for all branchs by Rayees Ahmad Ganaie(Assist prof at BM...
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Succeeding in today's increasingly competitive global landscape calls for our organizations to leverage everything they can, and increasingly, that leverage is coming down to your employees' soft skills.
But while it's easy (well, easier) to measure and hire for hard-skills competency, it's very difficult to recognize and hire for soft skills. And once hired, it becomes even more of a task to build these soft skills in our employees.
In this slideshare we'll take a hard look at the soft skills that really enable organizations to succeed. From recruiting to learning and development and performance management to the exit interview, we'll show how soft-skills focus can dramatically impact your company's bottom line.
In this slideshare, you will learn:
• Soft skills: What are they anyway?
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• What the bottomline results are for soft skills
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This document summarizes the remit and recommendations of Skillset, a group focused on boosting skills and talent in the creative industries.
[1] Skillset's remit was to boost growth and competitiveness in the creative industries by instigating industry-led approaches to skills issues, with the government facilitating and removing barriers.
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Disclaimer Notice
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External Challenges
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All Roles Evolve
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The Other Part of Your Job Description
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I Hate to use the Phrase “Back in My Day…,” but…
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Session 2: Organizational Dynamics
This session examines the dynamic nature of large organizations – their structures, decision making processes, and political landscapes. We’ll discuss the goals of key business and technical decision makers and their influence on architects and software projects. We’ll conclude with some strategies for maximizing the soft skills from Session 1 to ensure successful outcomes for your projects and career.
Mastering soft skills
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
Importance of soft skills for professional growth
Soft Skills Form the Implementing Skills which enhance your technical skills and ensures better professional growth. This presentation tries to cover importance of soft skills.
Precious Graduation Day Gift Collection
This document provides graduation gift suggestions in several categories: flowers, gift baskets, cookies, and chocolate. Some key gifts highlighted include a "Fields of Europe" bouquet of roses and balloons, a "Grand Gatherings" basket with chocolates and snacks, fortune cookies, and a box of chocolate covered nuts. The document encourages sending gifts to congratulate and celebrate recent graduates.
Soft skills
Relating the same skills needed to obtain a good education are the same ones for the workforce and even life. Designed for Texas educators, the ppt offers practical application to turning the classroom into a work environment. See www.tlcworkforcesolutions.com for more.
Mastering soft skills
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
Penguatan Hard dan Soft Skills bagi Anggota DPRD Purnabakti
Dokumen tersebut membahas berbagai topik terkait perencanaan pembangunan daerah, termasuk siklus hidup DPRD, keterampilan keras dan lembut, pilihan karier pascapurnabakti, indikator kinerja, dan reformasi perencanaan berdasarkan UU 25/2004 tentang SPPN."
Teamwork & Leadership
introduces the vales of team work , how to create a successful team , the good leader treats and his attitude towards his members , and finally how to be a good team member
Thanks to Eman Adel , Ahmed Sabek and Sherif Shwaki
Teamwork and leadership
Teamwork and leadership were the main topics discussed. The document provided an agenda that covered the importance of teamwork, how to construct effective teams, and characteristics of good team players and leaders. It discussed the differences between a leader and manager, qualities of good leaders, and strategies for dealing with different difficult personality types on a team, such as whiners, shy people, and "tanks." The overall message was about the value of teamwork and effective leadership in achieving goals and building successful teams.
Soft-Skils
The document discusses the importance of soft skills for professional success. It defines soft skills as character skills acquired through upbringing and socialization. Some key soft skills employers want are communication skills, computer skills, a strong work ethic, honesty, punctuality, flexibility, problem-solving abilities, interpersonal skills, teamwork skills, initiative, and loyalty. The document also provides suggestions for improving presentation skills such as asking experts for feedback, using relevant materials from research, and focusing on visual elements, structure, and clarity.
Soft skills methods of teaching and assessment
This document outlines a workshop on teaching and assessing soft skills. The objective is to help faculty choose teaching strategies and assessment methods for soft skills. The content will cover linking soft skills to learning outcomes, instructional approaches, collecting data on soft skills, and workshops. Participants will be asked to develop learning outcomes, instruction, and assessments for 2 soft skills in a course. Challenges discussed include assessing soft skills objectively and getting support for additional work. Effective instructional strategies include active learning theories like learning from others, discovery, and experience. A curricular debrief strategy is also recommended.
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Skills
1. communication skill
a oral communication
2. presentations
a preparation step
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c document your source
d write your speech
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f rehearsal alone
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4 who to conduct a group discussion
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Unit 2
Verbal communication includes both oral and written communication using spoken or written words. Oral communication can take place face-to-face or over the phone, and may be informal or formal such as in a meeting, presentation, or speech. Effective oral communication requires knowing your objective, audience, subject matter, voice, and length of message. It allows for immediate feedback but lacks legal validity and accountability. Speaking skills are important for conveying information clearly and engaging an audience.
Customer-service-presentation.175016482.ppt
This document provides guidance on key aspects of effective customer service. It defines who customers are and stresses that they should not be seen as interruptions but rather the reason for one's job. Good communication skills that meet customer expectations are important, such as making eye contact, using body language, asking questions and summarizing. Customer service representatives must have knowledge of their organization and understand different customer types and situations, including those with special needs or difficult behaviors. The document outlines best practices for communicating through telephone, written correspondence and in-person interactions to deliver a positive customer experience and organizational image.
Customer Service PPT.ppt
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Art of communicating well
Thank you for calling ABC Company, this is John speaking. How may I help you?
Customer: Hi John, my name is Sam. I placed an order for a laptop last week but I haven't received any confirmation or shipping details yet. Can you please check on the status of my order?
Bus 271 Keaton Lippman Active Listening
This document discusses the importance of active listening skills. It defines active listening as consciously hearing both the verbal and nonverbal messages from the speaker to understand the total message. Key aspects of active listening include monitoring body language for congruence, asking clarifying questions without assumptions, and periodically summarizing to confirm understanding. The document provides tips for active listening such as giving full attention, showing engagement, avoiding distractions, keeping an open mind, and not interrupting. It emphasizes that truly listening to understand other perspectives can help gain knowledge and consider different viewpoints.
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Soft skills
- 1. Soft Skills Training & Development Presented By Sadaf Hublikar Quality Analyst
- 2. Objectives of the Session To understand the need for communication To know the different styles of communication How to become an assertive communicator The importance of listening and questioning skills The need for good e-mail etiquette How to hold effective conversations over the telephone Common mistakes and blunder we create in English due to Indianism
- 3. Communication – The Human Connection – is the key to personal and career success - Paul J Meyer
- 4. What is Communication ? • What is communication? • What is effective communication?
- 5. How do we communicate? By using: • Verbal Communication • Written Communication • Non Verbal Communication
- 6. Barriers to Communication • Language and cultural differences • Physical distance, geographical proximity • Emotional state and mental limitations • Poor expressions; speaking too fast • Wrong assumption and misinterpretations • Perceptions and a closed mind • Poor listening skills • Lack of empathy and understanding
- 7. Good Verbal Communication • Grammar & pronunciation • Tone & Pitch • Volume • Intonation (Voice Modulation) • ROS (Rate Of Speech)
- 8. Communication Styles • Passive : Unwillingness or inability to express what you think, feel and express • Aggressive: Expressing yourself in ways that intimidate, demean or degrade another person • Assertive: Standing up for your rights while respecting the rights of others.
- 9. Traits of being Assertive
- 10. Listening The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention Listening is a conscious activity based on three basic skills: • Attitude • Attention • Adjustment
- 11. How do you show that you are listening? L = Look interested I = Involve yourself by responding S = Stay Focussed T = Test your understanding E = Evaluate the message N = Neutralise your opinions and feelings
- 12. • Environmental /Physical • Attitudinal • Mental/Physiological • Linguistic Barriers to listening
- 13. Probing and Question Technique Probing means collecting information by asking relevant questions
- 14. Why Probing Listening forms only part of the conversation. For a conversation to flow the listener must interject with appropriate and relevant questions
- 15. Why to do probing Check customer’s understanding of key points Understand the root cause of concern or query Check for mastery of basic concepts Encourage critical thinking Stimulate interaction with customer
- 16. Open & Closed Ended Questions • One way question • Answer would be ‘Yes/No’ or ‘True/False’ • Such questions are to check understanding • For e.g. Did you receive any error message? Close ended Questions • Two way questions • Such questions are to get relevant information • Questions are to ask customer ‘Tell me more’ • For e.g. How many error messages did u receive? Open ended Questions Questions to be asked to customer are of two types-
- 17. Close Ended Questions: Did Do Can Have Will/Would IS Open Ended Questions: How When Why Who What Where Keywords: Open & Closed Ended Questions
- 18. Advantages : Open & Closed Ended Questions Open Ended Questions Get the facts right Bring the call to a close Control the call Close Ended Questions Get a more accurate picture of the situation Improves understanding Opens up thinking about alternatives
- 19. Tips for probing Ask customer specific questions to get relevant information Ask customer only one question at a time, and then listen to his/her answer Listen patiently to what the customer says without interrupting the instruction/complaint Don’t make any assumptions while the customer is speaking Sound confident when questioning a customer. Don’t hesitate
- 20. E – Mail Etiquette
- 21. Need & Importance of Written Communication • A widely used method in the office • A permanent record of messages • It is used as a reference or a proof • It can be precise and detailed depending on how you use it • It gives the reader time to “think”
- 22. Know your audience Once the recipient list is decided, take care to: • Know more about the recipients • How much do they already know about the content • Level of detail which needs to be shared with them • People don’t understand what you think they understand
- 23. Edit • Unnecessary Points • Unnecessary Punctuation • Offensive Language • Harsh Vocabulary • Long Sentences
- 24. F – Facts A – Action SOFAR Structure S - Salutation O – Opening R– RegardsSOFAR So Good
- 25. Telephone Etiquette • Opening • Appropriate Responses • Placing a Call on Hold • Transferring a Call • Ending a Call
- 26. • Answer calls within three rings. • Greet the caller. – Identify yourself. – Identify your company. – Ask how you can help (In-Bound Calls). – Ask for time to talk and proceed with the product information (Out-Bound Calls) Call Opening
- 27. • Placing callers on “hold”: – Ask if the caller minds being placed on hold. – Check back with callers so they don’t think you’ve forgotten them. – It’s okay if you don’t know the answer immediately. – If you need to research, provide an estimate of when you will follow up. Hold Procedure
- 28. Generic Rules for Telephone Etiquette • Speak clearly and directly into the mouthpiece. • Do not eat or chew gum while talking on the telephone . • Focus your attention on the caller. • Use the caller’s name during the conversation (3-4 times during the call). • Build rapport with the caller. • Always be polite. • Avoid jargon and acronyms. • Follow the “golden rule.” “Do unto others as you would have them do unto you.”
- 29. Questions?
- 30. Thank you!