This document provides an overview of social media tools including Web 2.0, Google Alerts, Twitter, blogs, and Facebook. It discusses how each tool can be used to facilitate communication, information sharing, and collaboration. It also addresses common concerns about using social media and provides guidance on getting started and measuring return on investment.

3. Social media presentation
• Web 2.0 overview
• Google Alerts
• Twitter
• Blog
• Facebook
• Now what?

4. What is Web 2.0?
• Facilitating communication
• Information sharing
• Collaboration
• Social-networking
• Video-sharing
• Wikis
• Blogs
http://en.wikipedia.org/wiki/Web_2.0

5. … and Why Bother?
• Increase in time, but not
(necessarily) money.
• Connect to people interested in
your organization.
• Invite conversation instead of
simply sending out press releases.
• Encourage your customers to
really engage with you.

6. But will I lose control of my message?
• You cannot CONTROL what
people say about you.
• However, you can INFLUENCE
what people are saying.
•Once you decide on your social media outlet,
consider setting a policy and deciding which staff
can speak on behalf of your organization.

7. Where to begin
LISTEN!

8. Google Alerts
http://www.google.com/alerts

9. Google Alerts
Choosing comprehensive
alerts pulled from the web in
general and included blogs.

10. Twitter is a social networking and micro-blogging service that
enables its users to send and read other users' updates known
as tweets. Tweets are text-based posts of up to 140 bytes in
length. Updates are displayed on the user's profile page and
delivered to other users who have signed up to receive them.
http://en.wikipedia.org/wiki/Twitter
According to a Pew report, 19% of online Americans use twitter.
As of October 2009.

11. Which one best describes you?

12. Before we talk about How, let’s talk about
Why and When….
•Short snippets of information
•Wanting to send out regular updates
•Easy to share responsibility among staff
•To get quick news updates
•Learn how other organizations are using it
•You have 15 minutes available several days a week.

14. I’m not quite
ready for an
account. Can I
still see what it’s
about?
Yes. Go to
search.twitter.com

15. I’m still not quite ready for an account. Can I still see what it’s about?

16. Usernames:
-Keep it short
-Don’t use characters, such as
underscore (if it can be avoided)
-Don’t use numbers if your
name is already taken (ex.
Tina8534)
-Consider using your first and
last name (@TinaArnoldi)

18. A blog (a contraction of the term weblog) is a type of
website, usually maintained by an individual with regular
entries of commentary, descriptions of events, or other
material such as graphics or video. Entries are
commonly displayed in reverse-chronological order.
"Blog" can also be used as a verb, meaning to maintain or
add content to a blog.
http://en.wikipedia.org/wiki/Blog

19. Before we talk about How, let’s talk about
Why and When….
•You can commit to posting at least once a month.
•You have stories to tell or expertise to share.
•You have more than one person willing to commit.
•You have quietly practiced blogging for a month.
•Someone on staff can spend an hour a week writing and responding to comments.

20. You can
drop in
different
“gadgets”

22. Getting Started
• Read and comment on other blogs. It is about
the message you are spreading more than where
you are spreading it.
• Decide on authors
• Practice first before going live!

23. Well…. What do I write about?
3. What have I read lately? What points were interesting? Can I add
more to it?
5. Who do I admire? Can I write something about them that explains
how to emulate those traits?
7. What kinds of thoughts will inspire my audience to contact me (or
support a cause, or buy your product, or support your interests)?
9. What do I want to know that I can ask my community? Chrisbrogan.com

24. Facebook is a free-access social networking website that is operated
and privately owned by Facebook, Inc.[1] Users can join networks
organized by city, workplace, school, and region to connect and
interact with other people. People can also add friends and send
them messages, and update their personal profiles to notify friends
about themselves.
http://en.wikipedia.org/wiki/Facebook
Facebook is the 2th most trafficked web site in the world!!
Source: Alexa.com, 12/09

25. Before we talk about How, let’s talk about
Why and When….
•Someone on staff is already on Facebook, or is willing to set up an account.
•If you are already blogging or tweeting, you can easily tie those posts into your Facebook page.
•Are your customers and prospects on Facebook? Then you should be too.
•Can someone spend 10 minutes on most days checking your page for new comments from
“fans”?
•There is a large number of potential prospects who may not know you exist.
•You can invite people to events for free.

26. These three notes
feed in from our blog.

27. Pages (Coastal Community Foundation)
• Page category can not be changed *******
• Pages can be customized with different applications (“widgets”), which
can't be added to groups.
• Pulls in blog posts
Groups (Center for Women)
• Groups make it a little easier to send out “bulk invite” & are a little better for
viral marketing (meaning that group members can also send bulk invites to their
friends).
Both
•Allow discussions
•Let you message all members (groups) and fans (page)
•Allow picture exchange

28. Measuring Return on Investment (ROI)
1. # of comments
2. # of friends, fans, followers, etc…
3. # of hits/views (Google analytics)
4. # of donations
5. # of new donors
6. # of new volunteers
7. # of new email addresses collected
8. $ raised

29. Now what…? I’m not sure I have time!
2. Set up a Google alert on your organization.
3. “Listen” to people on twitter by going to search.twitter.com
4. Read blogs that interest you and comment where appropriate.
5. If you don’t already have a Facebook account, set one up, and
see what others are doing with pages and groups.
6. Call Tina with questions…. 843-723-3635.