This document summarizes how various social media tools can be used to support different aspects of program management based on the Association for Project Management (APM) Body of Knowledge. It outlines how tools like wikis, enterprise collaboration platforms, discussion forums, video conferencing, and social networks can help with knowledge management, setting the environment, communication, collaboration, communities of practice, information management, stakeholder management, scheduling, budgeting, resource management, and health and safety policies. The matrix provides guidance on leveraging social media to address the people, delivery, and interfaces dimensions of program management.