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Social Media and 
Patient Associations 
Spread the word! 
Nuria Zúñiga Serrano 
@tulupus 
http://tulupusesmilupus.com
Why patient associations should use social 
media? 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Patient associations have to 
be where the patients are 
Nowadays patients spend 
most of their time in social 
media 
Average Time visitors spend on social 
networking sites per month 
Social Media and Patient Associations 
Spread the word!
Patients look in the Internet for health info 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
72% of Internet 
users looked for 
health information 
online 
Including seaches on 
serious conditions, 
general information 
and minor health 
problems Pew Research Center’s 
Internet & American 
Life Project 
Social Media and Patient Associations 
Spread the word!
Support needed also in the digital space 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word! 
They look for 
symptoms 
To figure out 
possible diagnosis 
How to treat them 
And find a 
miraculous cure for 
their chronic illness
Where patients get the information from? 
Not many of them know that there is a patient association 
that can help them! 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
The world has changed 
And patient associations 
must adapt to what rules 
the world 
e-health 
Social Media and Patient Associations 
Spread the word!
Where should a patient association be? 
It is very difficult to be in every single social network. 
We have to choose according to: 
o What kind of information I want to share 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
o My resources an knowledge 
o Where is the people I want to reach 
Social Media and Patient Associations 
Spread the word!
Join a social network to get the best of it 
Gain experience, followers and be outstanding one at a time 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Resources and Knowledge 
If you do something, do it well 
Being in too many networks may mean 
not enough time to attend properly 
all of them 
Social Media and Patient Associations 
Spread the word!
Where is the people I want to reach 
By clicking , users can give visibility to our article or event. 
They can it and it, enhancing the patient-association 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word! 
relationship. 
Patient associations can also interact and help each other by 
sharing their statuses, events, etc. 
Short and easy-to-read messages. 
By the use of hashtags, anything can be spread and followed 
really quickly.
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Some tricks… 
Use hashtags for events. It makes it 
easier for people to follow that event. 
They can also participate in it without 
being present 
By creating lists, we can easily create 
contents for our followers and ourselves 
In the event of not knowing what to 
share we can also retweet making our 
content viral and our presence stronger 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Impact of a tweet 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
What kind of info 
do I want to share 
Different networks 
with different usages 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Image and Social Media 
What people could 
think about patient 
associations 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Image and Social Media 
What patient 
associations can be 
Social Media and Patient Associations 
Spread the word!
It is easy to control social media 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word!
Should patient associations have a webpage? 
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word! 
 It gives you a 
better image 
 It is easy 
 It can be free 
 It provides quick 
access to 
information
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Impact of a webpage 
If a single blog post is shared 
130 times in Twitter and more 
than 4,000 times in Facebook… 
…imagine what a whole webpage can 
do to spread lupus awareness!!! 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word!
Lupus Europe 25th Annual Convention 
Helsinki, September 2014 
Social Media and Patient Associations 
Spread the word! 
Nuria Zúñiga Serrano 
@tulupus 
http://tulupusesmilupus.com

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Social media and patients associations: get social!

  • 1. Social Media and Patient Associations Spread the word! Nuria Zúñiga Serrano @tulupus http://tulupusesmilupus.com
  • 2. Why patient associations should use social media? Lupus Europe 25th Annual Convention Helsinki, September 2014 Patient associations have to be where the patients are Nowadays patients spend most of their time in social media Average Time visitors spend on social networking sites per month Social Media and Patient Associations Spread the word!
  • 3. Patients look in the Internet for health info Lupus Europe 25th Annual Convention Helsinki, September 2014 72% of Internet users looked for health information online Including seaches on serious conditions, general information and minor health problems Pew Research Center’s Internet & American Life Project Social Media and Patient Associations Spread the word!
  • 4. Support needed also in the digital space Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word! They look for symptoms To figure out possible diagnosis How to treat them And find a miraculous cure for their chronic illness
  • 5. Where patients get the information from? Not many of them know that there is a patient association that can help them! Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!
  • 6. Lupus Europe 25th Annual Convention Helsinki, September 2014 The world has changed And patient associations must adapt to what rules the world e-health Social Media and Patient Associations Spread the word!
  • 7. Where should a patient association be? It is very difficult to be in every single social network. We have to choose according to: o What kind of information I want to share Lupus Europe 25th Annual Convention Helsinki, September 2014 o My resources an knowledge o Where is the people I want to reach Social Media and Patient Associations Spread the word!
  • 8. Join a social network to get the best of it Gain experience, followers and be outstanding one at a time Lupus Europe 25th Annual Convention Helsinki, September 2014 Resources and Knowledge If you do something, do it well Being in too many networks may mean not enough time to attend properly all of them Social Media and Patient Associations Spread the word!
  • 9. Where is the people I want to reach By clicking , users can give visibility to our article or event. They can it and it, enhancing the patient-association Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word! relationship. Patient associations can also interact and help each other by sharing their statuses, events, etc. Short and easy-to-read messages. By the use of hashtags, anything can be spread and followed really quickly.
  • 10. Lupus Europe 25th Annual Convention Helsinki, September 2014 Some tricks… Use hashtags for events. It makes it easier for people to follow that event. They can also participate in it without being present By creating lists, we can easily create contents for our followers and ourselves In the event of not knowing what to share we can also retweet making our content viral and our presence stronger Social Media and Patient Associations Spread the word!
  • 11. Lupus Europe 25th Annual Convention Helsinki, September 2014 Impact of a tweet Social Media and Patient Associations Spread the word!
  • 12. Lupus Europe 25th Annual Convention Helsinki, September 2014 What kind of info do I want to share Different networks with different usages Social Media and Patient Associations Spread the word!
  • 13. Lupus Europe 25th Annual Convention Helsinki, September 2014 Image and Social Media What people could think about patient associations Social Media and Patient Associations Spread the word!
  • 14. Lupus Europe 25th Annual Convention Helsinki, September 2014 Image and Social Media What patient associations can be Social Media and Patient Associations Spread the word!
  • 15. It is easy to control social media Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!
  • 16. Should patient associations have a webpage? Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!  It gives you a better image  It is easy  It can be free  It provides quick access to information
  • 17. Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!
  • 18. Lupus Europe 25th Annual Convention Helsinki, September 2014 Impact of a webpage If a single blog post is shared 130 times in Twitter and more than 4,000 times in Facebook… …imagine what a whole webpage can do to spread lupus awareness!!! Social Media and Patient Associations Spread the word!
  • 19. Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!
  • 20. Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word!
  • 21. Lupus Europe 25th Annual Convention Helsinki, September 2014 Social Media and Patient Associations Spread the word! Nuria Zúñiga Serrano @tulupus http://tulupusesmilupus.com

Editor's Notes

  1. Not only patients share their personal life and issues in the internet but they also look for health information.
  2. Symptoms Possible diagnosis How to treat it Miraculous cure for their chronic illness
  3. As a blogger I have a lot of experience on what people look for and what they know about lupus. And not many of them know that there is a patient association that can help them. Everyday I find myself contacting patients with their associations… Why? Because some patients associations haven’t become social… And if you are not in social media, you don´t exist. Cruel but true.
  4. My resources and knowledge If you do it something, do it well. Joining a social network does not only means signing up but getting the best of it both you and the people following you. Don´t join several social networks at the same time. Gain experience, followers and be outstanding one at a time. Being in too many networks may mean not enough time to attend properly all of them. Where the people I want to reach is? There are many social networks and maybe internet has no limits… but we, as associations, do have limits (shame!). Choose well where you want to be. We will look into this matter later on ;-). What kind of information I want to share The e-health has no limits! We can share photos, our activities, videos or simply say hello to the world. What kind of information do you want to share? Learn what each network is used for: