SlideShare a Scribd company logo
OUR

MISSION
TO CREATE MEMORABLE
EXPERIENCES BETWEEN
BRANDS & CONSUMERS
OUR

VISION
TO BE THE LEADER IN
INNOVATING REMARKABLE

CONSUMER EXPERIENCES,
CREATING LOYALTY AND VALUE
WITH EVERY ENGAGEMENT.
OUR VIBES
VIBES:
VALUES THAT INSPIRE US TO GO
FROM GOOD TO GREAT
BE

REMARKABLE
BE REMARKABLE
We are much more than a call center;
we are an engagement center that is in
the business of creating remarkable
consumer experiences. Every one
of our team members has the ability to
directly affect someone’s day each and
every day—we have the power to
AMAZE.
INSPIRE

CHANGE
INSPIRE CHANGE
Encourage ourselves and others to

lead forward-thinking change.
Keep imagining new and better ways to
live and work. Be willing to try harder,

embrace failure and lead the
way to out think and outperform.
ENABLE

SUCCESS
ENABLE SUCCESS
Do everything in your power to

contribute to a positive
outcome. No one likes road blocks,
so don’t be one. Offer up a different
solution, or better yet…work to find
a WIN-WIN. Be Proactive. Be
Smarter.
WORK AS A TEAM

ACT AS A FAMILY
WORK AS A TEAM, ACT AS A FAMILY
We develop friendships that become
extended family, engage with
leaders that become lifelong mentors
and create memories that go beyond
the job description. Get to know
those around you, seek out
commonalities, and spend time with
each other outside of the workplace.
CELEBRATE

WINS
CELEBRATE WINS
Recognize and celebrate our wins.
Celebrate and reflect on the obstacles
we overcame, roadblocks we knocked
down, sacrifices we made, and the
rigorous task of continuing to strive
forward relentlessly, never giving up
along the way.
PAY IT FORWARD
PAY IT FORWARD
The most rewarding part of life is when
you can give back and touch the
lives of others. Paying it forward is
such a simple concept, yet makes such
a powerful impact.
DESIRE

GROWTH
DESIRE GROWTH
Knowledge is Power. The more
knowledge you have, the more potential
you can unlock and the more
opportunities available to you. Seize
opportunity by opening your mind to
learn something new every day –
challenge the standard, seek to
learn from others and engage in
shaping the future.
HAVE FUN,
SMILE MORE

LAUGH
OFTEN
HAVE FUN, SMILE MORE, LAUGH
OFTEN
Life is journey, not a destination.
Enjoy the journey. Have fun along
the way. When something is no longer
fun, then it’s not worth doing. Show
our smiles often, make the best out
of every situation, and have fun
along the way.
BUILD

TRUST
BUILD TRUST
Enable positive relationships
through positive communication.

Refrain from negative words like
DON’T, and CAN’T and replace them
with what you CAN do. Be thoughtful,
simply because you can and give credit
where credit is due.
BE

PASSIONATE
BE PASSIONATE
When you’re passionate about what you do,
your job is no longer about punching a time
clock and going home, it becomes invigorating.
Believe in why you are here and in
our vision to create remarkable experiences.
Passion is the necessary ingredient in making a
difference in where you are today and what you
will become. Passion will open doors to

endless opportunity
INSPIRE WITH
CHARACTER
INSPIRE WITH CHARACTER
We can all learn something from each other.
While we inspire, we carry ourselves

with confidence and compassion,
not arrogance and negativity, because we
believe that having a good character is an
enabler of success and leadership.
Dialogue Vibes

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Dialogue Vibes

  • 2. TO CREATE MEMORABLE EXPERIENCES BETWEEN BRANDS & CONSUMERS
  • 4. TO BE THE LEADER IN INNOVATING REMARKABLE CONSUMER EXPERIENCES, CREATING LOYALTY AND VALUE WITH EVERY ENGAGEMENT.
  • 6. VIBES: VALUES THAT INSPIRE US TO GO FROM GOOD TO GREAT
  • 8. BE REMARKABLE We are much more than a call center; we are an engagement center that is in the business of creating remarkable consumer experiences. Every one of our team members has the ability to directly affect someone’s day each and every day—we have the power to AMAZE.
  • 10. INSPIRE CHANGE Encourage ourselves and others to lead forward-thinking change. Keep imagining new and better ways to live and work. Be willing to try harder, embrace failure and lead the way to out think and outperform.
  • 12. ENABLE SUCCESS Do everything in your power to contribute to a positive outcome. No one likes road blocks, so don’t be one. Offer up a different solution, or better yet…work to find a WIN-WIN. Be Proactive. Be Smarter.
  • 13. WORK AS A TEAM ACT AS A FAMILY
  • 14. WORK AS A TEAM, ACT AS A FAMILY We develop friendships that become extended family, engage with leaders that become lifelong mentors and create memories that go beyond the job description. Get to know those around you, seek out commonalities, and spend time with each other outside of the workplace.
  • 16. CELEBRATE WINS Recognize and celebrate our wins. Celebrate and reflect on the obstacles we overcame, roadblocks we knocked down, sacrifices we made, and the rigorous task of continuing to strive forward relentlessly, never giving up along the way.
  • 18. PAY IT FORWARD The most rewarding part of life is when you can give back and touch the lives of others. Paying it forward is such a simple concept, yet makes such a powerful impact.
  • 20. DESIRE GROWTH Knowledge is Power. The more knowledge you have, the more potential you can unlock and the more opportunities available to you. Seize opportunity by opening your mind to learn something new every day – challenge the standard, seek to learn from others and engage in shaping the future.
  • 22. HAVE FUN, SMILE MORE, LAUGH OFTEN Life is journey, not a destination. Enjoy the journey. Have fun along the way. When something is no longer fun, then it’s not worth doing. Show our smiles often, make the best out of every situation, and have fun along the way.
  • 24. BUILD TRUST Enable positive relationships through positive communication. Refrain from negative words like DON’T, and CAN’T and replace them with what you CAN do. Be thoughtful, simply because you can and give credit where credit is due.
  • 26. BE PASSIONATE When you’re passionate about what you do, your job is no longer about punching a time clock and going home, it becomes invigorating. Believe in why you are here and in our vision to create remarkable experiences. Passion is the necessary ingredient in making a difference in where you are today and what you will become. Passion will open doors to endless opportunity
  • 28. INSPIRE WITH CHARACTER We can all learn something from each other. While we inspire, we carry ourselves with confidence and compassion, not arrogance and negativity, because we believe that having a good character is an enabler of success and leadership.

Editor's Notes

  1. Halloween jerseys
  2. Coach graduation