SlideShare a Scribd company logo
HOW TO
CREATE AN
AWESOME
USER GROUP

Title Page – Josh is designing this
Featured Speakers

Joshua Paul
Socious, Director of Strategy

@SociousSoftware

Kathleen McCasland
YCC, Founder and CEO
Housekeeping
 Tech Check
 Ask Questions in the Q&A Panel
 We ARE Recording!
 Twitter Hashtag: @SociousSoftware
Today’s Discussion
• Why are user groups important?
• Key roles and processes
• How to create a thriving user group
Why Active User Groups
are Important

@SociousSoftware
Members
• Sense of community
• Source for industry/professional news
• Source to ask questions and get them
answered
• Source for continuing education
• Assists in professional advancement

@SociousSoftware
Companies
• Great marketing channel
• Great way to learn what is important to
their customers
• Great way to identify the leaders in the
community
• Great way to instill product loyalty

@SociousSoftware
User Group Roles, Tools,
and Processes

@SociousSoftware
User Group Management Models
•
•
•
•

Total volunteer management
Company initiated, funded, and managed
Association management company
Executive Director hired by board and
responsible for staff, equipment, office, etc.

@SociousSoftware
Annual Review
•
•
•
•
•
•
•

Mission statement
Vision statement
Bylaws
Strategic goals
Budget/finances
Website
Future conference locations
@SociousSoftware
Tools
•
•
•
•
•
•
•
•

Association Management System
Event Management System
Robust website
Webinar platform
Survey and polling
Accounting/finance tool
Document sharing
Mobile App
@SociousSoftware
Reliable Sources of Information
• American Society of Association Executives
(ASAE)
• Association Management Companies Institute
(AMCI)
• Meeting Professionals Institute (MPI)
• Professional Convention Management
Association (PCMA)
• LinkedIn Groups
• IMEX
@SociousSoftware
Processes
•
•
•
•
•
•
•
•
•

Board management, policies, elections
Technology
New member onboarding
Website community management
Continuing education
Conference planning
SIG/Committee charters
Finance
Sponsors, partners, and exhibitors
@SociousSoftware
Components of a Thriving
User Community

@SociousSoftware
Components of a Thriving User
Community
LEADERSHIP
A leader is best when people barely know he
exists, when his work is done, his aim fulfilled,
they will say: we did it ourselves.- Lao Tzu
• Staff
• Board
• Volunteers

@SociousSoftware
Components of a Thriving User
Community
•
•
•
•

VOLUNTEERISM
Identify a volunteer leader
Listen to your volunteers
Don’t do everything in the office just
because it is easier
Develop a leadership program

@SociousSoftware
Components of a Thriving User
Community
•
•
•
•
•
•
•
•

ROBUST WEBSITE
Active forums or discussion groups
Easy navigation
Updating news on front page
Member profiles
Members only section/pages
Twitter feed
Blog Aggregator
Members in the news
@SociousSoftware
Components of a Thriving User
Community
SOCIAL MEDIA
•
•
•
•
•
•

Twitter
Blogs
Facebook
LinkedIn
YouTube
Pinterest

@SociousSoftware
Components of a Thriving User
Community

Listen

@SociousSoftware
Components of a Thriving User
Community
RISK TAKING
• Responsibility to members
• Responsibility includes suggesting new
ideas
• Be ready for some failures and accept
them

@SociousSoftware
Components of a Thriving User
Community
•
•
•
•

FUN FACTOR
Start with the Board
Insert fun in email blasts
Make an effort to include fun at your
events
Remember, the fun can begin with you

@SociousSoftware
Components of a Thriving User
Community
•

•
•
•

GIVING BACK
Don’t get too caught up in banking the
money
Help members in need
Community service
Encourage members to share professional
knowledge

@SociousSoftware
Questions

Kathleen McCasland
www.teamycc.com
KCM@TeamYcc.com

Joshua Paul
www.socious.com
jpaul@socious.com
@Joshua_D_Paul

@SociousSoftware

More Related Content

Similar to How to Launch an Awesome Software or Technology User Group

Digital Media in Building Trades Organizing
Digital Media in Building Trades Organizing Digital Media in Building Trades Organizing
Digital Media in Building Trades Organizing
Alex Hogan
 
5 steps to becoming a social & collaborative enterprise - Andrew Bishop - Ja...
5 steps to becoming a social & collaborative enterprise -  Andrew Bishop - Ja...5 steps to becoming a social & collaborative enterprise -  Andrew Bishop - Ja...
5 steps to becoming a social & collaborative enterprise - Andrew Bishop - Ja...
Andrew Bishop
 
Social Media - My Story and Your Story
Social Media - My Story and Your StorySocial Media - My Story and Your Story
Social Media - My Story and Your Story
iSource Solutions Inc.
 
Social hr for ril
Social hr for rilSocial hr for ril
Social hr for ril
Gautam Ghosh
 
Adoption Of Social Software For Ss
Adoption Of Social Software For SsAdoption Of Social Software For Ss
Adoption Of Social Software For Ss
Chris Sparshott
 
Social media class 02062013
Social media class 02062013Social media class 02062013
Social media class 02062013
Kyle Claypool
 
5 steps to becoming a social enterprise andrew bishop-jacobs
5 steps to becoming a social enterprise andrew bishop-jacobs5 steps to becoming a social enterprise andrew bishop-jacobs
5 steps to becoming a social enterprise andrew bishop-jacobs
Jacobs Australia
 
Coalition U social media workshop
Coalition U social media workshop Coalition U social media workshop
Coalition U social media workshop
Tivoni Devor
 
SC9 - Strategies to overcome the Adoption Dilemma
SC9 - Strategies to overcome the Adoption DilemmaSC9 - Strategies to overcome the Adoption Dilemma
SC9 - Strategies to overcome the Adoption Dilemma
Henning Schmidt
 
Strategies to overcome the Adoption Dilemma
Strategies to overcome the Adoption DilemmaStrategies to overcome the Adoption Dilemma
Strategies to overcome the Adoption Dilemma
LetsConnect
 
Your nonprofit needs a social media strategy
Your nonprofit needs a social media strategyYour nonprofit needs a social media strategy
Your nonprofit needs a social media strategy
JD Lasica
 
About Schematiq
About SchematiqAbout Schematiq
About Schematiq
Schematiq
 
Rotary Assembly: Social Media 101
Rotary Assembly: Social Media 101Rotary Assembly: Social Media 101
Rotary Assembly: Social Media 101
RotaractLB
 
Social Media for HR masterclass to Philips India HR Team
Social Media for HR masterclass to Philips India HR TeamSocial Media for HR masterclass to Philips India HR Team
Social Media for HR masterclass to Philips India HR Team
Gautam Ghosh
 
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual ConferenceFrom Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
H3 HR Advisors, Inc.
 
Launching Salesforce Communities: Flipping the Switch and Making them Work
Launching Salesforce Communities: Flipping the Switch and Making them WorkLaunching Salesforce Communities: Flipping the Switch and Making them Work
Launching Salesforce Communities: Flipping the Switch and Making them Work
Salesforce.org
 
Sourcei | New Age Sourcing Model !!
Sourcei | New Age Sourcing Model !!Sourcei | New Age Sourcing Model !!
Sourcei | New Age Sourcing Model !!
Gaurav Gaur
 
Nonprofit leaders and technology
Nonprofit leaders and technologyNonprofit leaders and technology
Nonprofit leaders and technology
Farra Trompeter, Big Duck
 
Introductorysocialmedia
IntroductorysocialmediaIntroductorysocialmedia
Introductorysocialmedia
robweaver
 
Supercharge Your Recruitment Efforts Through Social Media
Supercharge Your Recruitment Efforts Through Social MediaSupercharge Your Recruitment Efforts Through Social Media
Supercharge Your Recruitment Efforts Through Social Media
ClearEdge Marketing
 

Similar to How to Launch an Awesome Software or Technology User Group (20)

Digital Media in Building Trades Organizing
Digital Media in Building Trades Organizing Digital Media in Building Trades Organizing
Digital Media in Building Trades Organizing
 
5 steps to becoming a social & collaborative enterprise - Andrew Bishop - Ja...
5 steps to becoming a social & collaborative enterprise -  Andrew Bishop - Ja...5 steps to becoming a social & collaborative enterprise -  Andrew Bishop - Ja...
5 steps to becoming a social & collaborative enterprise - Andrew Bishop - Ja...
 
Social Media - My Story and Your Story
Social Media - My Story and Your StorySocial Media - My Story and Your Story
Social Media - My Story and Your Story
 
Social hr for ril
Social hr for rilSocial hr for ril
Social hr for ril
 
Adoption Of Social Software For Ss
Adoption Of Social Software For SsAdoption Of Social Software For Ss
Adoption Of Social Software For Ss
 
Social media class 02062013
Social media class 02062013Social media class 02062013
Social media class 02062013
 
5 steps to becoming a social enterprise andrew bishop-jacobs
5 steps to becoming a social enterprise andrew bishop-jacobs5 steps to becoming a social enterprise andrew bishop-jacobs
5 steps to becoming a social enterprise andrew bishop-jacobs
 
Coalition U social media workshop
Coalition U social media workshop Coalition U social media workshop
Coalition U social media workshop
 
SC9 - Strategies to overcome the Adoption Dilemma
SC9 - Strategies to overcome the Adoption DilemmaSC9 - Strategies to overcome the Adoption Dilemma
SC9 - Strategies to overcome the Adoption Dilemma
 
Strategies to overcome the Adoption Dilemma
Strategies to overcome the Adoption DilemmaStrategies to overcome the Adoption Dilemma
Strategies to overcome the Adoption Dilemma
 
Your nonprofit needs a social media strategy
Your nonprofit needs a social media strategyYour nonprofit needs a social media strategy
Your nonprofit needs a social media strategy
 
About Schematiq
About SchematiqAbout Schematiq
About Schematiq
 
Rotary Assembly: Social Media 101
Rotary Assembly: Social Media 101Rotary Assembly: Social Media 101
Rotary Assembly: Social Media 101
 
Social Media for HR masterclass to Philips India HR Team
Social Media for HR masterclass to Philips India HR TeamSocial Media for HR masterclass to Philips India HR Team
Social Media for HR masterclass to Philips India HR Team
 
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual ConferenceFrom Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
From Transactions to Engagement - Steve Boese, SHRM 2013 Annual Conference
 
Launching Salesforce Communities: Flipping the Switch and Making them Work
Launching Salesforce Communities: Flipping the Switch and Making them WorkLaunching Salesforce Communities: Flipping the Switch and Making them Work
Launching Salesforce Communities: Flipping the Switch and Making them Work
 
Sourcei | New Age Sourcing Model !!
Sourcei | New Age Sourcing Model !!Sourcei | New Age Sourcing Model !!
Sourcei | New Age Sourcing Model !!
 
Nonprofit leaders and technology
Nonprofit leaders and technologyNonprofit leaders and technology
Nonprofit leaders and technology
 
Introductorysocialmedia
IntroductorysocialmediaIntroductorysocialmedia
Introductorysocialmedia
 
Supercharge Your Recruitment Efforts Through Social Media
Supercharge Your Recruitment Efforts Through Social MediaSupercharge Your Recruitment Efforts Through Social Media
Supercharge Your Recruitment Efforts Through Social Media
 

More from Socious

How Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social NetworksHow Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social Networks
Socious
 
Proven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your BusinessProven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your Business
Socious
 
A Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and BeyondA Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and Beyond
Socious
 
How to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community AnalyticsHow to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community Analytics
Socious
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and Renewals
Socious
 
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
Socious
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
Socious
 
Using Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member RetentionUsing Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member Retention
Socious
 
Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...
Socious
 
Improving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer CommunitiesImproving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer Communities
Socious
 
9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities
Socious
 
Data-Driven Online Community Management
Data-Driven Online Community ManagementData-Driven Online Community Management
Data-Driven Online Community Management
Socious
 
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
Socious
 
How to Plan a Successful Association Online Community
How to Plan a Successful Association Online CommunityHow to Plan a Successful Association Online Community
How to Plan a Successful Association Online Community
Socious
 
How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...
Socious
 

More from Socious (15)

How Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social NetworksHow Associations Should Group Members in Their Private Social Networks
How Associations Should Group Members in Their Private Social Networks
 
Proven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your BusinessProven Strategies to Leverage Your Customer Community to Grow Your Business
Proven Strategies to Leverage Your Customer Community to Grow Your Business
 
A Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and BeyondA Guide Map To Customers’ Expectations In 2016 and Beyond
A Guide Map To Customers’ Expectations In 2016 and Beyond
 
How to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community AnalyticsHow to Read & Leverage Online Community Analytics
How to Read & Leverage Online Community Analytics
 
The Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and RenewalsThe Secrets to Increasing Customer Retention and Renewals
The Secrets to Increasing Customer Retention and Renewals
 
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)The 11 Most Asked Online Community Planning Questions (and Their Answers!)
The 11 Most Asked Online Community Planning Questions (and Their Answers!)
 
The Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We ValueThe Socious Way Culture Code: How We Work & What We Value
The Socious Way Culture Code: How We Work & What We Value
 
Using Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member RetentionUsing Your Association's Private Online Community to Increase Member Retention
Using Your Association's Private Online Community to Increase Member Retention
 
Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...Beyond Listservs: Online Community Software for Professional and Bar Associat...
Beyond Listservs: Online Community Software for Professional and Bar Associat...
 
Improving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer CommunitiesImproving the Return on Investment of Online Customer Communities
Improving the Return on Investment of Online Customer Communities
 
9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities9 Secrets of Successful Private Online Member Communities
9 Secrets of Successful Private Online Member Communities
 
Data-Driven Online Community Management
Data-Driven Online Community ManagementData-Driven Online Community Management
Data-Driven Online Community Management
 
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...The Biggest Challenges with Private Online Communities and the Secrets to Ove...
The Biggest Challenges with Private Online Communities and the Secrets to Ove...
 
How to Plan a Successful Association Online Community
How to Plan a Successful Association Online CommunityHow to Plan a Successful Association Online Community
How to Plan a Successful Association Online Community
 
How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...How to Make Your Association's Private Online Community Your Most Valuable Me...
How to Make Your Association's Private Online Community Your Most Valuable Me...
 

Recently uploaded

STEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publicationsSTEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publications
mcynthus
 
A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024
Dubiz
 
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in CityGirls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
77sayre
 
How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?
Texas Flange
 
Restaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel HammametRestaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel Hammamet
rihabkorbi24
 
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptxSTRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
ImranTabish1
 
ShotOniPhone campaign by Vancy macwan.pptx
ShotOniPhone campaign by Vancy macwan.pptxShotOniPhone campaign by Vancy macwan.pptx
ShotOniPhone campaign by Vancy macwan.pptx
macwanvancy
 
Qatar Airways Kuwait Office.pdf.........
Qatar Airways Kuwait Office.pdf.........Qatar Airways Kuwait Office.pdf.........
Qatar Airways Kuwait Office.pdf.........
anissageorge9890
 
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological StyleZodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
my Pandit
 
Millionaire track government application
Millionaire track government applicationMillionaire track government application
Millionaire track government application
pragyasharma659549
 
10 Barriers to Effective Communications.
10 Barriers to Effective Communications.10 Barriers to Effective Communications.
10 Barriers to Effective Communications.
Cora335316
 
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual TrainingpptxYou Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
Cynthia Clay
 
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
pranjalgarg474
 
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
Newman George Leech
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
kevinkariuki227
 
Apparel Sourcing Week 2024 DelegateDeck.pdf
Apparel Sourcing Week 2024 DelegateDeck.pdfApparel Sourcing Week 2024 DelegateDeck.pdf
Apparel Sourcing Week 2024 DelegateDeck.pdf
Apparel Sourcing Week
 
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
emmanuelpulido003
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
projectseasy
 
Top Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdfTop Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdf
Top IT Marketing
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 2
TALENT ACQUISITION AND MANAGEMENT LECTURE 2TALENT ACQUISITION AND MANAGEMENT LECTURE 2
TALENT ACQUISITION AND MANAGEMENT LECTURE 2
projectseasy
 

Recently uploaded (20)

STEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publicationsSTEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publications
 
A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024
 
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in CityGirls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Vashi 9910780858 Provide Best And Top Girl Service And No1 in City
 
How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?
 
Restaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel HammametRestaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel Hammamet
 
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptxSTRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
 
ShotOniPhone campaign by Vancy macwan.pptx
ShotOniPhone campaign by Vancy macwan.pptxShotOniPhone campaign by Vancy macwan.pptx
ShotOniPhone campaign by Vancy macwan.pptx
 
Qatar Airways Kuwait Office.pdf.........
Qatar Airways Kuwait Office.pdf.........Qatar Airways Kuwait Office.pdf.........
Qatar Airways Kuwait Office.pdf.........
 
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological StyleZodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
 
Millionaire track government application
Millionaire track government applicationMillionaire track government application
Millionaire track government application
 
10 Barriers to Effective Communications.
10 Barriers to Effective Communications.10 Barriers to Effective Communications.
10 Barriers to Effective Communications.
 
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual TrainingpptxYou Get Me! Leveraging Communication Styles in Virtual Trainingpptx
You Get Me! Leveraging Communication Styles in Virtual Trainingpptx
 
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
HiFi Girls Call Surat 000XX00000 Provide Best And Top Girl Service And No1 in...
 
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
United Kingdom's Real Estate Mogul: Newman George Leech's Impact on the Swiss...
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
 
Apparel Sourcing Week 2024 DelegateDeck.pdf
Apparel Sourcing Week 2024 DelegateDeck.pdfApparel Sourcing Week 2024 DelegateDeck.pdf
Apparel Sourcing Week 2024 DelegateDeck.pdf
 
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
21stcenturyskillsframeworkfinalpresentation2-240509214747-71edb7ee.pdf
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5TALENT ACQUISITION AND MANAGEMENT LECTURE 5
TALENT ACQUISITION AND MANAGEMENT LECTURE 5
 
Top Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdfTop Digital Marketing Strategy in 2024.pdf
Top Digital Marketing Strategy in 2024.pdf
 
TALENT ACQUISITION AND MANAGEMENT LECTURE 2
TALENT ACQUISITION AND MANAGEMENT LECTURE 2TALENT ACQUISITION AND MANAGEMENT LECTURE 2
TALENT ACQUISITION AND MANAGEMENT LECTURE 2
 

How to Launch an Awesome Software or Technology User Group

  • 1. HOW TO CREATE AN AWESOME USER GROUP Title Page – Josh is designing this
  • 2. Featured Speakers Joshua Paul Socious, Director of Strategy @SociousSoftware Kathleen McCasland YCC, Founder and CEO
  • 3. Housekeeping  Tech Check  Ask Questions in the Q&A Panel  We ARE Recording!  Twitter Hashtag: @SociousSoftware
  • 4. Today’s Discussion • Why are user groups important? • Key roles and processes • How to create a thriving user group
  • 5. Why Active User Groups are Important @SociousSoftware
  • 6. Members • Sense of community • Source for industry/professional news • Source to ask questions and get them answered • Source for continuing education • Assists in professional advancement @SociousSoftware
  • 7. Companies • Great marketing channel • Great way to learn what is important to their customers • Great way to identify the leaders in the community • Great way to instill product loyalty @SociousSoftware
  • 8. User Group Roles, Tools, and Processes @SociousSoftware
  • 9. User Group Management Models • • • • Total volunteer management Company initiated, funded, and managed Association management company Executive Director hired by board and responsible for staff, equipment, office, etc. @SociousSoftware
  • 10. Annual Review • • • • • • • Mission statement Vision statement Bylaws Strategic goals Budget/finances Website Future conference locations @SociousSoftware
  • 11. Tools • • • • • • • • Association Management System Event Management System Robust website Webinar platform Survey and polling Accounting/finance tool Document sharing Mobile App @SociousSoftware
  • 12. Reliable Sources of Information • American Society of Association Executives (ASAE) • Association Management Companies Institute (AMCI) • Meeting Professionals Institute (MPI) • Professional Convention Management Association (PCMA) • LinkedIn Groups • IMEX @SociousSoftware
  • 13. Processes • • • • • • • • • Board management, policies, elections Technology New member onboarding Website community management Continuing education Conference planning SIG/Committee charters Finance Sponsors, partners, and exhibitors @SociousSoftware
  • 14. Components of a Thriving User Community @SociousSoftware
  • 15. Components of a Thriving User Community LEADERSHIP A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.- Lao Tzu • Staff • Board • Volunteers @SociousSoftware
  • 16. Components of a Thriving User Community • • • • VOLUNTEERISM Identify a volunteer leader Listen to your volunteers Don’t do everything in the office just because it is easier Develop a leadership program @SociousSoftware
  • 17. Components of a Thriving User Community • • • • • • • • ROBUST WEBSITE Active forums or discussion groups Easy navigation Updating news on front page Member profiles Members only section/pages Twitter feed Blog Aggregator Members in the news @SociousSoftware
  • 18. Components of a Thriving User Community SOCIAL MEDIA • • • • • • Twitter Blogs Facebook LinkedIn YouTube Pinterest @SociousSoftware
  • 19. Components of a Thriving User Community Listen @SociousSoftware
  • 20. Components of a Thriving User Community RISK TAKING • Responsibility to members • Responsibility includes suggesting new ideas • Be ready for some failures and accept them @SociousSoftware
  • 21. Components of a Thriving User Community • • • • FUN FACTOR Start with the Board Insert fun in email blasts Make an effort to include fun at your events Remember, the fun can begin with you @SociousSoftware
  • 22. Components of a Thriving User Community • • • • GIVING BACK Don’t get too caught up in banking the money Help members in need Community service Encourage members to share professional knowledge @SociousSoftware