SlideShare a Scribd company logo
MARKETING MANAGEMENT
Southwest Airlines: In a Different World

Presented by:Avishek Bhattacharya
Achintya PR
Divya Marwah
Mukul Attri
Nayana Unni
Prasahant Patro
Siddharth Modak
Company Profile
• Founded in 1967 by Rollin King, Herb Kelleher and
Lamar Muse
• Started operations in 1971 with three Boeing 737s
after winning the lawsuits against them
• Well known for its Low Fare policy and low cost of
operations
• ‘Airline of the Year Award’ – 2003
• Presently operating in more than 60 countries
with over 500 Boeing aircrafts
• Came up with a famous policy of ‘Employee First,
Customer Second’
Core Strategy
“If you get your passengers to their
destinations when they want to get
there, on time, at the lowest
possible fares, and make darn sure,
they have a good time doing it,
people will fly your airline.”
Differentiation
Strategy
OTHERS

SOUTHWEST

Focussed on long
route travels.

Mainly, short route
journeys.
OTHERS
Focussed luxury,
complementary and
in-flight services.

SOUTHWEST
“Fun-LUVing Attitude”
for in-flight
entertainment.
OTHERS

SOUTHWEST

Strictly adhered for a
disciplinary and
sophisticated travel.

Pets Are Welcome on
Southwest(P.A.W.S)
OTHER

SOUTHWEST

Only cash payment,
for onboard services.

Cashless cabin
(Credit Card only for
onboard purchases.
Other Differentiation Strategies
•
•
•
•
•
•

Low cost meals
Less turnaround time
Employees first, Customer second policy
“Bags fly free” policy
Ticketless travel
Early-bird Check-in, unaccompanied minor
service charge
Cost Leadership
Strategy
Hedging
A hedge is an investment position intended to
offset potential losses/gains that may be
incurred by a companion investment.
SWA used hedging for the following
objectives:
• Plan towards profitability.
• Plan cash flows.
• Lower overall fuel expenses.
OTHER

SOUTHWEST

Multiple types of
aircrafts are used

Single type of aircraft
is used that is boeing
737
OTHER AIRLINES

SOUTHWEST AIRLINES

Followed hub
and spoke model

Followed the point
to point Model
OTHER

SOUTHWEST

Luxurious travel with
lot of in-flight
complementary
services

Cheap, convenient
and in-flight
entertainment
OTHER

SOUTHWEST

On an average there
were six cabin crews.

Maximum three
cabin crew
Other Cost Leadership Strategy
•
•
•
•
•

Use secondary airports (Less congested)
Operates in mid-sized cities.
Low cost pricing strategy
No complementary meals
High utilization rate of fleet of aircraft.
Focus Strategy
Targeted two types of traveler:
1) Convenience, time-oriented travelers,
2) Price sensitive leisure travelers.
“Rapid Rewards Programs” for frequent
flyers.
Advertising
Other Focus Strategy
• Frequent reliable departures
• Try to make air fares comparable to driving
expenses for shorter routes.
• Exploring North-East markets
• Code-sharing agreements for greater reach.
Bidding and acquiring slots and
gates at LaGuardia
• Airport La Guardia is used by low cost airlines for domestic,
international and transcontinental flights.
• One of the smallest airports in United States of America
• Southwest paid US$7.5 million to acquire certain assets from
bankrupt ATA Airlines in 2008.
• Reason: To acquire the operating certificate and New York’s
LaGuardia Airport landing slots formerly controlled by ATA.
• Southwest got 14 slots, enough to operate seven takeoffs and
seven landings per day at LaGuardia.
• New York's LaGuardia landing slots are the company’s first
entry into the major market.
SWOT Analysis
Strengths
•
•
•
•
•

•
•
•
•

Strong fleet operations
Dominant market position in North America
Friendly Staff
Best low fare carrier
Largest airlines in the world in terms of highest number of
passengers per year
Recognized as a great value and excellent services
Flexible working hours even though 82% of employees are
unionized
Strong brand image
Highest daily domestic departures than any other
commercial U.S. airline
Weakness
• Declining profits and margins
• Heavy dependence on passenger revenues
• Heavy dependence on a single producer –
Boeing
• Conservative growth strategy
• Limited to cities domestically
• Operates its own booking service
• Does not offer segmentation (business flights,
first class, etc.)
Opportunities
•
•
•
•
•
•

Recovery of US Airline Industry
Acquisition of Air Tran Holdings
Recovery of US tourism
International Expansion
Longer flights are being introduced
Traveller traffic is expected to grow by 3.5%
through 2019.
Threats
•
•
•
•

Intense competition
Regulation restrictions
Price fluctuations in petroleum markets
High unemployment and inflation keeps
travellers from flying
• Joint ventures can negatively affect brand
image
• Exposure to Shaky American Economy
Southwest Airlines

More Related Content

What's hot

Southwest airlines ppt
Southwest airlines pptSouthwest airlines ppt
Southwest airlines pptspreet1304
 
Southwest Airlines : Case Study
Southwest Airlines : Case StudySouthwest Airlines : Case Study
Southwest Airlines : Case Study
Sarang Bhutada
 
Southwest Airlines: A Case Study
Southwest Airlines: A Case StudySouthwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
 
Southwest Airlines Case Study
Southwest Airlines Case Study Southwest Airlines Case Study
Southwest Airlines Case Study
Morteza Javadinia Azari
 
Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...
Aditya Kumar Varshney
 
Southwest airline case_study final version
Southwest airline case_study final versionSouthwest airline case_study final version
Southwest airline case_study final versionLuigi Cormaci
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest AirlinesMing Wei Lu
 
Southwest Airlines complete
Southwest Airlines completeSouthwest Airlines complete
Southwest Airlines complete
guestf30fac
 
Strategic Management Case Discussion on Southwest Airline
Strategic Management Case Discussion  on Southwest AirlineStrategic Management Case Discussion  on Southwest Airline
Strategic Management Case Discussion on Southwest Airline
Uun Ainurrofiq (Fiq)
 
Marketing presentation- Southwest airline
Marketing presentation- Southwest airlineMarketing presentation- Southwest airline
Marketing presentation- Southwest airlineVân Anh
 
SWA Case Study Presentation
SWA Case Study PresentationSWA Case Study Presentation
SWA Case Study PresentationReisha Bernard
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest Airlines
Tarun Yadav
 
People Express Airlines (Case Study)
People Express Airlines (Case Study)People Express Airlines (Case Study)
People Express Airlines (Case Study)
Arko Das
 
Success Secret: Southwest airlines
Success Secret: Southwest airlinesSuccess Secret: Southwest airlines
Success Secret: Southwest airlines
Harsh Narula
 
Southwest Airlines in 2014: Culture, Values, and Operating Practices
Southwest Airlines in 2014: Culture, Values, and Operating PracticesSouthwest Airlines in 2014: Culture, Values, and Operating Practices
Southwest Airlines in 2014: Culture, Values, and Operating Practices
Tran Thang
 
HR Analysis on SOUTHWEST AIRLINE
HR Analysis on SOUTHWEST AIRLINEHR Analysis on SOUTHWEST AIRLINE
HR Analysis on SOUTHWEST AIRLINE
Kamalesh S
 
Hrm southwest airlines case study assignments v4
Hrm   southwest airlines case study assignments v4Hrm   southwest airlines case study assignments v4
Hrm southwest airlines case study assignments v4
leilajannati
 
Southwest airline analysis
Southwest airline analysisSouthwest airline analysis
Southwest airline analysis
Muhammed Mubarak
 
Southwest
SouthwestSouthwest
Southwest
Vishwas Muthyala
 
Capstone Research-Southwest Airlines
Capstone Research-Southwest AirlinesCapstone Research-Southwest Airlines
Capstone Research-Southwest Airlines
cpedersen
 

What's hot (20)

Southwest airlines ppt
Southwest airlines pptSouthwest airlines ppt
Southwest airlines ppt
 
Southwest Airlines : Case Study
Southwest Airlines : Case StudySouthwest Airlines : Case Study
Southwest Airlines : Case Study
 
Southwest Airlines: A Case Study
Southwest Airlines: A Case StudySouthwest Airlines: A Case Study
Southwest Airlines: A Case Study
 
Southwest Airlines Case Study
Southwest Airlines Case Study Southwest Airlines Case Study
Southwest Airlines Case Study
 
Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...Southwest Airlines case analysis presentation (designing work organization - ...
Southwest Airlines case analysis presentation (designing work organization - ...
 
Southwest airline case_study final version
Southwest airline case_study final versionSouthwest airline case_study final version
Southwest airline case_study final version
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest Airlines
 
Southwest Airlines complete
Southwest Airlines completeSouthwest Airlines complete
Southwest Airlines complete
 
Strategic Management Case Discussion on Southwest Airline
Strategic Management Case Discussion  on Southwest AirlineStrategic Management Case Discussion  on Southwest Airline
Strategic Management Case Discussion on Southwest Airline
 
Marketing presentation- Southwest airline
Marketing presentation- Southwest airlineMarketing presentation- Southwest airline
Marketing presentation- Southwest airline
 
SWA Case Study Presentation
SWA Case Study PresentationSWA Case Study Presentation
SWA Case Study Presentation
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest Airlines
 
People Express Airlines (Case Study)
People Express Airlines (Case Study)People Express Airlines (Case Study)
People Express Airlines (Case Study)
 
Success Secret: Southwest airlines
Success Secret: Southwest airlinesSuccess Secret: Southwest airlines
Success Secret: Southwest airlines
 
Southwest Airlines in 2014: Culture, Values, and Operating Practices
Southwest Airlines in 2014: Culture, Values, and Operating PracticesSouthwest Airlines in 2014: Culture, Values, and Operating Practices
Southwest Airlines in 2014: Culture, Values, and Operating Practices
 
HR Analysis on SOUTHWEST AIRLINE
HR Analysis on SOUTHWEST AIRLINEHR Analysis on SOUTHWEST AIRLINE
HR Analysis on SOUTHWEST AIRLINE
 
Hrm southwest airlines case study assignments v4
Hrm   southwest airlines case study assignments v4Hrm   southwest airlines case study assignments v4
Hrm southwest airlines case study assignments v4
 
Southwest airline analysis
Southwest airline analysisSouthwest airline analysis
Southwest airline analysis
 
Southwest
SouthwestSouthwest
Southwest
 
Capstone Research-Southwest Airlines
Capstone Research-Southwest AirlinesCapstone Research-Southwest Airlines
Capstone Research-Southwest Airlines
 

Similar to Southwest Airlines

Southwest airlines economics
Southwest airlines economicsSouthwest airlines economics
Southwest airlines economics
Shubham Kumar Sinha
 
Low frill airlines
Low frill airlines Low frill airlines
Low frill airlines
vaibhav makwana
 
Jet aiways 2021
Jet aiways 2021Jet aiways 2021
Jet aiways 2021
ShivendraPratapRao2
 
"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation
Aegis Global Academy
 
Alaska Airlines Marketing Plan
Alaska Airlines Marketing PlanAlaska Airlines Marketing Plan
Alaska Airlines Marketing Planefpetersen1
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest Airlines
Dhananji Jay
 
Research on southwest airline
Research on southwest airlineResearch on southwest airline
Research on southwest airline
ShubhamDubey192
 
Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)
Ritu Raj
 
Kingfisher airlines
Kingfisher airlinesKingfisher airlines
Kingfisher airlines
Kohinoor Business School
 
Southwest Airlines: A Case Study
Southwest Airlines: A Case StudySouthwest Airlines: A Case Study
Southwest Airlines: A Case Study
Atulya Manuraj
 
Crm in jet airways
Crm in jet airways Crm in jet airways
Crm in jet airways
Garima Taank
 
US Domestic Airline Industry
US Domestic Airline Industry US Domestic Airline Industry
US Domestic Airline Industry
Lacey Claymier
 
Kingfisher
KingfisherKingfisher
Kingfisher
Hemanth Yadavalli
 
EMIRATES.pptx
EMIRATES.pptxEMIRATES.pptx
EMIRATES.pptx
ssuser7877f1
 
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptxPPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
SPANDANPATIL1
 
Essential of aviation
Essential of aviationEssential of aviation
Essential of aviation
Hafiz M. Hassan Ali
 
Airlines in 21st Century
Airlines in 21st CenturyAirlines in 21st Century
Airlines in 21st Century
Colin Lewis
 
Kingfisher Airlines Launch
Kingfisher Airlines LaunchKingfisher Airlines Launch
Kingfisher Airlines LaunchShahzad Khan
 
Southwestairlinesppt 110102120609-phpapp01
Southwestairlinesppt 110102120609-phpapp01Southwestairlinesppt 110102120609-phpapp01
Southwestairlinesppt 110102120609-phpapp01Dinesh Chaturvedi
 

Similar to Southwest Airlines (20)

Southwest airlines economics
Southwest airlines economicsSouthwest airlines economics
Southwest airlines economics
 
Low frill airlines
Low frill airlines Low frill airlines
Low frill airlines
 
Jet aiways 2021
Jet aiways 2021Jet aiways 2021
Jet aiways 2021
 
"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation"Nuts!" Business Classics Presentation
"Nuts!" Business Classics Presentation
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
 
Alaska Airlines Marketing Plan
Alaska Airlines Marketing PlanAlaska Airlines Marketing Plan
Alaska Airlines Marketing Plan
 
Southwest Airlines
Southwest AirlinesSouthwest Airlines
Southwest Airlines
 
Research on southwest airline
Research on southwest airlineResearch on southwest airline
Research on southwest airline
 
Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)Customer relationship management 2( southwest airlines)
Customer relationship management 2( southwest airlines)
 
Kingfisher airlines
Kingfisher airlinesKingfisher airlines
Kingfisher airlines
 
Southwest Airlines: A Case Study
Southwest Airlines: A Case StudySouthwest Airlines: A Case Study
Southwest Airlines: A Case Study
 
Crm in jet airways
Crm in jet airways Crm in jet airways
Crm in jet airways
 
US Domestic Airline Industry
US Domestic Airline Industry US Domestic Airline Industry
US Domestic Airline Industry
 
Kingfisher
KingfisherKingfisher
Kingfisher
 
EMIRATES.pptx
EMIRATES.pptxEMIRATES.pptx
EMIRATES.pptx
 
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptxPPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
PPT Marketing Management - Spandan Patil (BVIOM - 73).pptx
 
Essential of aviation
Essential of aviationEssential of aviation
Essential of aviation
 
Airlines in 21st Century
Airlines in 21st CenturyAirlines in 21st Century
Airlines in 21st Century
 
Kingfisher Airlines Launch
Kingfisher Airlines LaunchKingfisher Airlines Launch
Kingfisher Airlines Launch
 
Southwestairlinesppt 110102120609-phpapp01
Southwestairlinesppt 110102120609-phpapp01Southwestairlinesppt 110102120609-phpapp01
Southwestairlinesppt 110102120609-phpapp01
 

More from Prasant Patro

Google-Work Culture and Innovation
Google-Work Culture and InnovationGoogle-Work Culture and Innovation
Google-Work Culture and InnovationPrasant Patro
 
Tata Indica-Product Analysis
Tata Indica-Product AnalysisTata Indica-Product Analysis
Tata Indica-Product AnalysisPrasant Patro
 
Toyota Industrial Relation
Toyota Industrial RelationToyota Industrial Relation
Toyota Industrial RelationPrasant Patro
 
Inner line allowance
Inner line allowanceInner line allowance
Inner line allowancePrasant Patro
 
Pillsbury-Perception Map
Pillsbury-Perception MapPillsbury-Perception Map
Pillsbury-Perception MapPrasant Patro
 
Parry Ad Concept Testing
Parry Ad Concept TestingParry Ad Concept Testing
Parry Ad Concept TestingPrasant Patro
 
Investing in Nigeria
Investing in NigeriaInvesting in Nigeria
Investing in NigeriaPrasant Patro
 
McDonalds - International Business
McDonalds - International BusinessMcDonalds - International Business
McDonalds - International BusinessPrasant Patro
 
Innovative HRM Practices at IKEA
Innovative HRM Practices at IKEAInnovative HRM Practices at IKEA
Innovative HRM Practices at IKEAPrasant Patro
 
Real Estate in India
Real Estate in IndiaReal Estate in India
Real Estate in IndiaPrasant Patro
 
Operartions research in US Healthcare Industry
Operartions research in US Healthcare IndustryOperartions research in US Healthcare Industry
Operartions research in US Healthcare IndustryPrasant Patro
 
Economy of Oil Price
Economy of Oil PriceEconomy of Oil Price
Economy of Oil PricePrasant Patro
 
Cost Accounting at 3M
Cost Accounting at 3MCost Accounting at 3M
Cost Accounting at 3MPrasant Patro
 

More from Prasant Patro (20)

Google-Work Culture and Innovation
Google-Work Culture and InnovationGoogle-Work Culture and Innovation
Google-Work Culture and Innovation
 
Tata Indica-Product Analysis
Tata Indica-Product AnalysisTata Indica-Product Analysis
Tata Indica-Product Analysis
 
Toyota Industrial Relation
Toyota Industrial RelationToyota Industrial Relation
Toyota Industrial Relation
 
Inner line allowance
Inner line allowanceInner line allowance
Inner line allowance
 
Pillsbury-Perception Map
Pillsbury-Perception MapPillsbury-Perception Map
Pillsbury-Perception Map
 
Lego Outsourcing
Lego OutsourcingLego Outsourcing
Lego Outsourcing
 
Banking in India
Banking in IndiaBanking in India
Banking in India
 
HP Way
HP WayHP Way
HP Way
 
Parry Ad Concept Testing
Parry Ad Concept TestingParry Ad Concept Testing
Parry Ad Concept Testing
 
Investing in Nigeria
Investing in NigeriaInvesting in Nigeria
Investing in Nigeria
 
Corporate Nigeria
Corporate NigeriaCorporate Nigeria
Corporate Nigeria
 
McDonalds - International Business
McDonalds - International BusinessMcDonalds - International Business
McDonalds - International Business
 
Innovative HRM Practices at IKEA
Innovative HRM Practices at IKEAInnovative HRM Practices at IKEA
Innovative HRM Practices at IKEA
 
DLF-Building India
DLF-Building IndiaDLF-Building India
DLF-Building India
 
Real Estate in India
Real Estate in IndiaReal Estate in India
Real Estate in India
 
Operartions research in US Healthcare Industry
Operartions research in US Healthcare IndustryOperartions research in US Healthcare Industry
Operartions research in US Healthcare Industry
 
Aqualisa
AqualisaAqualisa
Aqualisa
 
Economy of Oil Price
Economy of Oil PriceEconomy of Oil Price
Economy of Oil Price
 
Ikea_White Paper
Ikea_White PaperIkea_White Paper
Ikea_White Paper
 
Cost Accounting at 3M
Cost Accounting at 3MCost Accounting at 3M
Cost Accounting at 3M
 

Recently uploaded

Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
ofm712785
 
PriyoShop Celebration Pohela Falgun Mar 20, 2024
PriyoShop Celebration Pohela Falgun Mar 20, 2024PriyoShop Celebration Pohela Falgun Mar 20, 2024
PriyoShop Celebration Pohela Falgun Mar 20, 2024
PriyoShop.com LTD
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
dylandmeas
 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
tanyjahb
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
Falcon Invoice Discounting
 
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
PaulBryant58
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
SynapseIndia
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
KaiNexus
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
YourLegal Accounting
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
NathanBaughman3
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
Kumar Satyam
 
Global Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdfGlobal Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdf
Henry Tapper
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
taqyed
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
my Pandit
 

Recently uploaded (20)

Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
 
PriyoShop Celebration Pohela Falgun Mar 20, 2024
PriyoShop Celebration Pohela Falgun Mar 20, 2024PriyoShop Celebration Pohela Falgun Mar 20, 2024
PriyoShop Celebration Pohela Falgun Mar 20, 2024
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
 
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-indiafalcon-invoice-discounting-a-premier-platform-for-investors-in-india
falcon-invoice-discounting-a-premier-platform-for-investors-in-india
 
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
 
Global Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdfGlobal Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdf
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
 

Southwest Airlines

  • 1. MARKETING MANAGEMENT Southwest Airlines: In a Different World Presented by:Avishek Bhattacharya Achintya PR Divya Marwah Mukul Attri Nayana Unni Prasahant Patro Siddharth Modak
  • 2.
  • 3. Company Profile • Founded in 1967 by Rollin King, Herb Kelleher and Lamar Muse • Started operations in 1971 with three Boeing 737s after winning the lawsuits against them • Well known for its Low Fare policy and low cost of operations • ‘Airline of the Year Award’ – 2003 • Presently operating in more than 60 countries with over 500 Boeing aircrafts • Came up with a famous policy of ‘Employee First, Customer Second’
  • 4. Core Strategy “If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure, they have a good time doing it, people will fly your airline.”
  • 6. OTHERS SOUTHWEST Focussed on long route travels. Mainly, short route journeys.
  • 7. OTHERS Focussed luxury, complementary and in-flight services. SOUTHWEST “Fun-LUVing Attitude” for in-flight entertainment.
  • 8. OTHERS SOUTHWEST Strictly adhered for a disciplinary and sophisticated travel. Pets Are Welcome on Southwest(P.A.W.S)
  • 9. OTHER SOUTHWEST Only cash payment, for onboard services. Cashless cabin (Credit Card only for onboard purchases.
  • 10.
  • 11. Other Differentiation Strategies • • • • • • Low cost meals Less turnaround time Employees first, Customer second policy “Bags fly free” policy Ticketless travel Early-bird Check-in, unaccompanied minor service charge
  • 13. Hedging A hedge is an investment position intended to offset potential losses/gains that may be incurred by a companion investment. SWA used hedging for the following objectives: • Plan towards profitability. • Plan cash flows. • Lower overall fuel expenses.
  • 14. OTHER SOUTHWEST Multiple types of aircrafts are used Single type of aircraft is used that is boeing 737
  • 15. OTHER AIRLINES SOUTHWEST AIRLINES Followed hub and spoke model Followed the point to point Model
  • 16. OTHER SOUTHWEST Luxurious travel with lot of in-flight complementary services Cheap, convenient and in-flight entertainment
  • 17. OTHER SOUTHWEST On an average there were six cabin crews. Maximum three cabin crew
  • 18. Other Cost Leadership Strategy • • • • • Use secondary airports (Less congested) Operates in mid-sized cities. Low cost pricing strategy No complementary meals High utilization rate of fleet of aircraft.
  • 19.
  • 21. Targeted two types of traveler: 1) Convenience, time-oriented travelers, 2) Price sensitive leisure travelers.
  • 22. “Rapid Rewards Programs” for frequent flyers.
  • 24. Other Focus Strategy • Frequent reliable departures • Try to make air fares comparable to driving expenses for shorter routes. • Exploring North-East markets • Code-sharing agreements for greater reach.
  • 25. Bidding and acquiring slots and gates at LaGuardia • Airport La Guardia is used by low cost airlines for domestic, international and transcontinental flights. • One of the smallest airports in United States of America • Southwest paid US$7.5 million to acquire certain assets from bankrupt ATA Airlines in 2008. • Reason: To acquire the operating certificate and New York’s LaGuardia Airport landing slots formerly controlled by ATA. • Southwest got 14 slots, enough to operate seven takeoffs and seven landings per day at LaGuardia. • New York's LaGuardia landing slots are the company’s first entry into the major market.
  • 26.
  • 28. Strengths • • • • • • • • • Strong fleet operations Dominant market position in North America Friendly Staff Best low fare carrier Largest airlines in the world in terms of highest number of passengers per year Recognized as a great value and excellent services Flexible working hours even though 82% of employees are unionized Strong brand image Highest daily domestic departures than any other commercial U.S. airline
  • 29. Weakness • Declining profits and margins • Heavy dependence on passenger revenues • Heavy dependence on a single producer – Boeing • Conservative growth strategy • Limited to cities domestically • Operates its own booking service • Does not offer segmentation (business flights, first class, etc.)
  • 30. Opportunities • • • • • • Recovery of US Airline Industry Acquisition of Air Tran Holdings Recovery of US tourism International Expansion Longer flights are being introduced Traveller traffic is expected to grow by 3.5% through 2019.
  • 31. Threats • • • • Intense competition Regulation restrictions Price fluctuations in petroleum markets High unemployment and inflation keeps travellers from flying • Joint ventures can negatively affect brand image • Exposure to Shaky American Economy