This document is a resume for Fadi Mamlouk summarizing his professional experience and qualifications. It details his educational background including a Bachelor's degree in Civil Engineering and various professional training certificates. It then outlines his work experience over the past several years including roles in project sales, field engineering, operations management, and customer service. For each role, it provides a list of responsibilities and achievements. The resume concludes with a list of references available upon request and highlights Fadi's professional attributes such as problem solving skills, ability to work independently and as part of a team, and commitment to client satisfaction.

1. M
a
m
l
o
u
k
F
a
SKILLS & STRENGTHS
PROEFFESIONAL TRAINING
CAREER GOAL
EDUCATION
00-(971)-507209229
Fadi.Mamlouk@Hotmail.com
ae.linkedin.com/pub/Fadi-Mamlouk/85/41a/647
Al Murrar Tower, Abu Dhabi, UAE
 NEBOSH General International Certificate (IGC) | Present
 Site Engineer internship at Al Hussam Contracting Group | 2011
 Site Engineer internship at Arabian Construction Company | 2011
 Site Engineer internship at Al Remal Contracting | 2011
 Customer Service
 Marketing strategy
 Promotions
 New business development
 Microsoft Office (word & excel)
 Photography
 Construction management
 AutoCAD
 Primavera
Bachelors in Civil Engineering | 2013
American University of Sharjah, UAE
 Final graduation project about fibre reinforcing sand to enhance bearing capacity and angle of internal
friction using different percentage of fibre, and studying the effects of each percentage illustrated in
graphs and tables.
 Construction management.
 Pre-stressed concrete design and appliances.
 GIS (Geographic Information Systems).
 Coastal engineering
 Mass Communication.
To drive the organization growth and achievements to the optimum through a challenging position in which I
can utilize my skills and experiences, as well as enhancing my proficiency and competence levels to grow.
Mamlouk
Fadi

2. WORK EXPEREINCE
Project Sales Engineer | March 2014 - Present
Four Directions Enterprises LLC
 Scan the market for new projects.
 Making technical presentations and demonstrating how and why the company can meet
consultant, contractor, and owner needs.
 Negotiating and closing sales by agreeing upon terms and conditions with contractors.
 Achieving/ exceeding annual sales target.
 Liaise with other members of the sales team.
 Carry out site survey with engineering staff.
 Take the Bill of Quantities from contractor and hand it to the engineering staff.
 Liaise with warehouse to prepare products delivery.
 Collect payments as per agreements.
 Prepare samples for coming presentations.
 Follow up with existing projects.
 Maintain relationship with contractors and consultants.
 Prepare and submit daily/weekly reports to the direct manager.
 Attend weekly huddles and meetings.
Field Engineer | June 2013 - Feb 2014
Max Hill General Contracting
 Acting as the main technical adviser on a construction site for subcontractors, crafts people
and operatives.
 Setting out, leveling and surveying the site.
 Checking plans, drawings and quantities for accuracy of calculations.
 Ensuring that all materials used and work performed are as per specifications.
 Overseeing the selection and requisition of materials and plant.
 Agreeing a price for materials, and making cost-effective solutions and proposals for the
intended project.
 Managing, monitoring and interpreting the contract design documents supplied by the client
or architect.
 Liaising with any consultants, subcontractors, supervisors, planners, quantity surveyors and
the general workforce involved in the project.
 Liaising with the local authority (where appropriate to the project) to ensure compliance with
local construction regulations and by-laws.
 Liaising with clients and their representatives (architects, engineers and surveyors), including
attending regular meetings to keep them informed of progress.
 Day-to-day management of the site, including supervising and monitoring the site labor force
and the work of any subcontractors.
 Planning the work and efficiently organizing the plant and site facilities in order to meet
agreed deadlines.
 Overseeing quality control and health and safety matters on site.
 Preparing reports as required.
 Resolving any unexpected technical difficulties and other problems that may arise.

3. WORK EXPEREINCE (Cont.)
Operations Manager | Sep 2012 - May 2013
My Coffee Times FZE
 Media Planning and prospecting: identify online media buying opportunities from publishers
that represent quality content reaching a Hispanics audience
 Negotiate terms with publishers ensuring profitability of campaigns
 Monitoring & manage delivery of media and adjust plans accordingly
 Assuring quality control, content quality, frequency & impression levels
 Manage publisher relationships: account maintenance and customer service
 Work with the Ad Operations team for all technical aspects.
 Direct annual budgeting and planning process for the organization's annual budget.
 Oversee monthly and quarterly assessments and forecasts of organization's financial
performance against budget, financial and operational goals.
 Oversee short and long-term financial and managerial reporting.
 Capturing all pledges, billings and receipts and for the recording of all revenue transactions,
recommend and implement improvements to systems.
 Manage functions.
 Drive initiatives in the management team and organizationally that contribute to long-term
operational excellence.
 Contribute to short and long-term organizational planning and strategy as a member of the
management team.
Customer service Executive | June 2010 - Aug 2012
Class Act Events and Promotions
 Client Entertaining & Promotional Events.
 Professionally and effectively employs sales skills to achieve targeted sales.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
 Dealing directly with the public. This includes serving customers in restaurants and
stores, and receiving clients or guests.
 Translating or explaining what information means and how it can be used.
 Conduct training for personnel.
 Guiding, Directing, and Motivating Subordinates.
 Encouraging and building mutual trust, respect, and cooperation among team members.
 Scheduling events, programs, and activities, as well as the work of others.
 Coordinating the Work and Activities of Others.

4. REFERENCES
PROFESSIONAL ATTRIBUTES
Available upon request
 A high standard of professionalism in my work
 The ability to remain calm and objective in all situations
 The ability to quickly identify and resolve client problems
 Able to work autonomously and in a team environment
 A good sense of humour and the willingness to be part of a team