Small Talk Presentation ELTAU 2012
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A presentation given as part of an ELTAU workshop on integrating small talk and active listening into English training and teaching.
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Small Talk Presentation ELTAU 2012
- 1. Small Talk – Big Results ‘Why we should be teaching everyone small talk all the time…’ Small Talk Big Results - Gabrielle Jones 19 October 2012
- 2. What to expect? 1. The diversity of small talk 2. Challenging intercultural perceptions 3. Language areas 4. Active listening 5. Professional communication 6. The basics, the sceptics and more Small Talk Big Results - Gabrielle Jones 19 October 2012
- 3. About me • O’Connor Language and Communication for Business • Teacher training/materials development • Locubrevisphobe - Latin: ‘locu’ – talk, ‘brevis’ - small Small Talk Big Results - Gabrielle Jones 19 October 2012
- 4. What do you think? "You just need plenty of practice to be good at small talk” “I’m an expert, I don’t need to do small talk” “Small talk isn’t real talk” "As long as you know English grammar and plenty of English words you shouldn't have any trouble with small talk in English." "You only need small talk if you meet people at parties." Small Talk Big Results - Gabrielle Jones 19 October 2012
- 5. Why is small talk important? • Builds rapport • Create social cohesion • Awkward situations • Eases increased communication • Key business skill • Teaching ‘communication’ not perfection! Small Talk Big Results - Gabrielle Jones 19 October 2012
- 6. In which work situations do we use small talk? Small Talk Big Results - Gabrielle Jones 19 October 2012
- 7. Staff appraisals •Nervous employee? •Giving bad/unpleasant news Interview •Welcoming interviewee •Prior to commencement Sales and negotiations •Developing trust and confidence •Close the distance: close the sale! Small Talk Big Results - Gabrielle Jones 19 October 2012
- 8. ‘Why all the fuss?’ Small Talk Big Results - Gabrielle Jones 19 October 2012
- 9. Intercultural perceptions of small talk (Lara Rings) Americans Germans •Seek contact •Highly analytical •See small talk as a ritual •Value precision and •Avoid silence facts •Associate it with good •Value honesty manners •See it as superficial Small Talk Big Results - Gabrielle Jones 19 October 2012
- 10. Small Talk Big Results - Gabrielle Jones 19 October 2012
- 11. Cultural Differences in Business Life - Understanding German and American Business Culture, 2006 Ulrike Ditzel Small Talk Big Results - Gabrielle Jones 19 October 2012
- 12. Approaches to teaching effective small talk 1. Determine perceptions - challenge them 2. Sensitise to cultural associations 3. Demonstrate use 4. Support with language 5. Offer a crutch! 6. Assess your success Small Talk Big Results - Gabrielle Jones 19 October 2012
- 13. What Language? • Appropriate subjects? • Open/closed questions • Story telling and telling jokes • Positive conversation style • Active listening • Vague language: mmm, yeah • Showing interest e.g mirroring language • Finding common ground and interests • Transitional language: from non-work to work issues • Opening/closing/ending structures: routine phrases • Ask for opinions: agree/disagree diplomatically Small Talk Big Results - Gabrielle Jones 19 October 2012
- 14. Active Listening SIER Model Active Listening: Small Talk Big Results - Gabrielle Jones 19 October 2012
- 15. Are you listening to me???? Small Talk Big Results - Gabrielle Jones 19 October 2012
- 16. Active listening techniques used by hostage negotiators • Minimal Encouragements • Paraphrasing • Emotion Labeling • Mirroring (or Reflecting) • Open-Ended Questions • Effective Pauses Small Talk Big Results - Gabrielle Jones 19 October 2012
- 17. Telling an anecdote Look again at the story and make a note of words or phrases which do the following: •Engage the audience •Create excitement, emotion or interest •Demonstrate the stages in the story Small Talk Big Results - Gabrielle Jones 19 October 2012
- 18. •Give them a model •Provide language structures •Facilitate practice •Give feedback Small Talk Big Results - Gabrielle Jones 19 October 2012
- 19. Sales and Negotiations American Psychological Society: ‘People like people who like them’ Small Talk Big Results - Gabrielle Jones 19 October 2012
- 20. Lower levels? Sceptics? The crutch… Debra Fine – The Fine Art of Small Talk (2006) •Appearance •Behaviour •Location Tomalin and Stempleski – Cultural Awareness (1993) •Answer •Add •Ask Small Talk Big Results - Gabrielle Jones 19 October 2012
- 21. Higher levels? • Appropriate responses? Right… True… Absolutely… Definitely… Perfect… Excellent… Blimey! Marvellous! • Vague language? Bits and pieces… …and stuff… what‘s her name… stuff like that… anyway… • Tag questions, isn‘t it? • Sorry!!!! Small Talk Big Results - Gabrielle Jones 19 October 2012
- 22. Small talk? • Beginners to advanced • Intensive sessions • As part of role plays • As part of productive skills • In partnership with active listening • Key element of ‘professional communication’ • All the time! Small Talk Big Results - Gabrielle Jones 19 October 2012
- 23. It’s been lovely talking to you… Small Talk Big Results - Gabrielle Jones 19 October 2012