Working Remotely

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Business considerations and tools for creating successful remote work environments. Improve tour company's productivity and profitability by working remotely. Maybe you can even take that vacation you were thinking about...

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Working Remotely

  1. 1. Working Remotely<br />Jim Locke, Principal<br />ResultWorx Technology Group<br />
  2. 2. Advantages of Remote Work<br />A variety of studies indicate the following results<br />Increase productivity<br />Increase profitability<br />Increase employee satisfaction and retention<br />Improve timeliness of customer service<br />Disaster preparedness benefits of a distributed work environment<br />Environmental benefits<br />
  3. 3. Financial Impact<br />A report by the White House Council of Economic Advisers highlighted benefits of remote working including “reducing absenteeism, lowering turnover, improving the health of workers, and increasing productivity.”<br />A report by The TeleworkCoalition found:<br />Average savings of $20,000/year for each full-time employee who works remotely;<br />22% increase in employee productivity<br />50% reduction in employee turnover<br />
  4. 4. Getting Started<br />Create a Remote Work Policy<br />Remote Workplace Design<br />Discuss necessary hardware<br />Discuss other specific considerations and tools<br />Sample Remote Work Solutions<br />Sales/Real Estate Offices<br />Traveling Executive<br />Independent Consultant<br />Managing a Remote Workforce<br />
  5. 5. Create a Remote Work Policy<br />Establish a remote work policy that clearly addresses the following:<br />Work Rules and Human Resource Issues<br />Financial obligations of both parties<br />Equipment Ownership<br />Information Security<br />Reference Materials:<br />About.com<br />Sample Remote Work Agreement<br />
  6. 6. Remote Workplace Design<br />Where will you work?<br />What equipment will you need?<br />Specific Considerations for Remote Work<br />Communications<br />Remote Access<br />Collaboration<br />Disaster Preparedness<br />Security<br />
  7. 7. Where Will You Work?<br />Determine your primary work environment?<br />Home office<br />Customer’s office<br />Automobile/Traveling<br />Where else will you need to be able to work?<br />What equipment will you need in each environment?<br />
  8. 8. What Equipment Will You Need?<br />At minimum, you will need the following:<br />Computer (Desktop/Laptop/Netbook)<br />Telephone<br />Internet Access<br />Ability to print and/or fax<br />If you are equipping multiple users consider:<br />Standardizing configurations<br />Purchasing warranties<br />Planning for remote support<br />
  9. 9. Equipment Ownership<br />Company owned equipment<br />Considered a corporate asset, subject to company use restrictions and requirements<br />Controlled by company<br />Recommended for frequent remote workers<br />Employee owned equipment<br />Employee owned and controlled; Some use and restrictions can be controlled in Remote Work Agreement<br />Recommended only for infrequent use<br />
  10. 10. Communications Considerations<br />Telephone<br />Landline/VOIP phone line<br />Mobile Phone (Smartphone)<br />Unified Voice Mail (My1Voice)<br />Internet Service (DSL, Cable, etc)<br />E-mail (Outlook, Gmail, etc)<br />Fax (MyFax, eFax)<br />Instant Messaging (AIM, MSN)<br />
  11. 11. Remote Access Considerations<br />In a multi-user environment, consider the following options:<br />Microsoft Small Business Server with Remote Web Workplace<br />Microsoft Server with Terminal Services<br />Virtual Private Networks<br />To enable individual workers consider:<br />LogMeIn Pro<br />LogMeInHamachi(VPN)<br />
  12. 12. Collaboration Considerations<br />Collaboration Workspaces<br />Permits remote workers to work collaboratively on documents, projects, etc.<br />Microsoft Sharepoint, OfficeLive Workspace, Microsoft Business Productivity Online Suite<br />Virtual Meeting Space<br />Permits remote workers to conduct conference calls, online meetings, video conferencing, share screens, etc.<br />GoToMeeting, WebEx, LogMeIn Express<br />
  13. 13. Disaster Preparedness <br />Backup<br />Quarterly image-based backup<br />Regular file based backup to online storage or image-based backup to USB hard drive<br />File Synchronization<br />Automatic file based synchronization to company server or online storage<br />
  14. 14. Security Considerations<br />Firewalls<br />Good quality firewall with gateway security services and site-to-site VPN capabilities<br />Secure wireless networks<br />Encrypted secure wireless<br />Antivirus software<br />Who else are you sharing your network with?<br />Unsecured computers on your home network?<br />Other people in your hotel or coffee shop?<br />
  15. 15. Sample Remote Work Solutions<br />Sales Organization<br />Traveling Executive<br />Independent Consultant<br />
  16. 16. Sales Organization<br />Description<br />10 sales representatives<br />Meets weekly at office<br />Local travel only<br />Remote Workplace<br />Home Office (Primary)<br />Automobile (Secondary)<br />Remote Configuration<br />Small Business Server with Terminal Services<br />Outlook E-mail<br />Laptop w/ 3yr warranty<br />Multifunction printer (Print/Scan/Fax)<br />Firewall w/ Site-to-Site VPN<br />VOIP Desktop Phone w/ company voice mail<br />Mobile Smartphone<br />
  17. 17. Traveling Executive<br />Description<br />Multi-user office<br />Travels regularly, nationally or internationally<br />Works at office infrequently but has office phone and desktop computer<br />Remote Workplace<br />Traveling Office (Primary)<br />Work Office (Secondary)<br />Remote Configuration<br />Small Business Server with Remote Web Workplace<br />Desktop computer in office<br />Laptop or Netbookw/ 3yr warranty<br />Wireless Broadband<br />Outlook E-mail<br />MyFax.com Account<br />VPN/Offline File Sync<br />Desktop Phone w/ company voice mail<br />Smartphone<br />
  18. 18. Independent Consultant<br />Description<br />1-2 person home office<br />Travels regularly, locally, nationally or internationally<br />Divides time working between home office and client’s office<br />Remote Workplace<br />Home Office (Primary)<br />Client’s Office (Secondary)<br />Remote Configuration<br />Desktop computer in home office with LogMeIn Pro<br />Laptop w/ 3yr warranty<br />Outlook E-mail<br />MyFax.com Account<br />OneVoice Account<br />Mobile Smartphone<br />Online Backup<br />
  19. 19. Managing Remote Workers<br />Policies<br />Authorized Use Policy<br />Remote Work Agreement<br />Employee Management<br />Monitoring Computer Use<br />Measure Performance<br />Technical Support<br />
  20. 20. Questions<br />Please feel free to contact us:<br />Jim Locke<br />(626) 689-4491<br />jlocke@ResultWorx.com<br />

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