Developing
Extraordinary
Leaders
Strengths-based Approach
A Proven Approach
1. Know what success
looks like
2. Measure
3. Develop Strengths
4. Sustain momentum to
become exceptional
ZF Research Redefined Leadership Development
Jack Zenger and Joe Folkman
© Zenger Folkman 2014
2
10%highest
& lowest
years
key insights
researching and
analyzing impact
of leadership
compared to
determine biggest
differentiators
• 16 competencies
• strength-based approach
• companion behaviors
• fatal flaws
20,000
leaders analyzed
200,000
ratings used for
statistical tests
ZF Leadership Research Today
Jack Zenger and Joe Folkman
© Zenger Folkman 2014
11
Global Norms
years
researching and
analyzing impact
of leadership
75th and 90th percentile
norms of global
leaders
65,000
Leaders analyzed
850,000
ratings used for
statistical tests
The Proven Approach
1. Know What Success Looks Like
Better leaders have more satisfied customers
Bottom 10
Percentile
11th–35th 36th–65th 66th–90th Top 10
Percentile
Customer
Satisfaction
Overall Leadership Effectiveness
Source: Technology Service Provider
36
46
49
57
60
Great leaders generate much higher income
Bottom 10%
Poor Leaders
Middle 80%
Good Leaders
Top 10%
Great Leaders
Net income
in millions
Source: Mortgage Bank Branches
-1.2
2.4
4.5
Effective leaders have more engaged employees
1-9 10-19 20-29 30-39 40-49 50-59 50-69 70-79 80-89 90-100
Employee
Commitment/
Satisfaction
Percentile
Leadership Effectiveness Percentile
Source: Leaders Across Multiple Industries
24
32
37
43
48
52
58
63
70
80
What would these business
outcomes mean for your
organization?
© Zenger Folkman 2014- EL51.3.910
16 Competencies That Differentiate
Extraordinary Leaders
Character
• Displays high
integrity and
honesty
Personal
capability
Interpersonal
skills
Leading
change
Focus on
results
• Technical/
professional
expertise
• Solves problems
and analyzes
issues
• Innovates
• Practices self-
development
• Communicates
powerfully and
prolifically
• Inspires and
motivates others
to high
performance
• Builds
relationships
• Develops others
• Collaboration
and teamwork
• Develops
strategic
perspective
• Champions
change
• Connects the
group to the
outside world
• Drive for results
• Establishes
stretch goals
• Takes initiative
The Proven Approach
1. Know What Success Looks Like
2. Measure
360-degree Feedback Correlated with Business
Results Provides Clear Measures
Re-assess Every 12 – 24 Months
The Proven Approach
1. Know What Success Looks Like
2. Measure
3. Develop Strengths
With more strengths, effectiveness increases
0 1 2 3 4 5
Average
Percentile
Score on
360 Results
Number of Profound Strengths
(Competencies at the 90th percentile)
34
64
72
81
89 91
Building a Strength
Each competency has many companion
competencies
?
?
?
?
?
?
?
?
Displays
High Integrity
and Honesty
?
?
?
?
?
?
?
“Cross-training” behaviors may be surprising
Assertiveness
Displays
High Integrity
and Honesty
Competency Companions:
“cross-training” ideas for leaders
Solves
Problems
and Analyzes
Issues Relationship
Building and
Networking
Communicates
Powerfully
Desires to
Pursue
Excellence
Takes
Initiative
Develops
Others
Honesty and
Integrity
Can Be
Trusted to
Act in the
Team’s Best
Interest
Technical/
Professional
Expertise
The Proven Approach
1. Know What Success Looks Like
2. Measure
3. Develop Strengths
4. Sustain Momentum To Become Exceptional
The Path to Becoming Exceptional
• Pinpoint best leadership traits and choose
right developmental focus
• Use feedback and action-learning on
the job to elevate strengths
• Increase leadership strengths from
good to great
• Sustain—build follow-through into your
development plan
Summary
1. Know what success looks like
– Leverage research and data to define success at all levels
2. Measure
– 360-degree assessment
– Determine areas to build
3. Develop strengths
– Incorporate development into daily job responsibilities
– Intentional, repeatable behavior changes
4. Sustain momentum to become exceptional
– Development plan
– Supporting tools and programs
– Reassess on a regular basis
Thank you
Zenger Folkman helps organizations flourish by increasing the effectiveness of leaders at all levels.
Our unique, strengths-based development methodology enables leaders to move faster and higher.
Each offering is solidly grounded in research, utilizing our extensive empirical database. The end
results are statistically significant improvements in how leaders lead, how their employees engage and
how their companies profit; allowing both leaders and organizations to soar to new heights.
Jennifer Lambert
801.228.1495
jlambert@zfco.com
Schedule a Call or Meeting

Strengths-based Leadership Development

  • 1.
  • 2.
    A Proven Approach 1.Know what success looks like 2. Measure 3. Develop Strengths 4. Sustain momentum to become exceptional
  • 3.
    ZF Research RedefinedLeadership Development Jack Zenger and Joe Folkman © Zenger Folkman 2014 2 10%highest & lowest years key insights researching and analyzing impact of leadership compared to determine biggest differentiators • 16 competencies • strength-based approach • companion behaviors • fatal flaws 20,000 leaders analyzed 200,000 ratings used for statistical tests
  • 4.
    ZF Leadership ResearchToday Jack Zenger and Joe Folkman © Zenger Folkman 2014 11 Global Norms years researching and analyzing impact of leadership 75th and 90th percentile norms of global leaders 65,000 Leaders analyzed 850,000 ratings used for statistical tests
  • 5.
    The Proven Approach 1.Know What Success Looks Like
  • 6.
    Better leaders havemore satisfied customers Bottom 10 Percentile 11th–35th 36th–65th 66th–90th Top 10 Percentile Customer Satisfaction Overall Leadership Effectiveness Source: Technology Service Provider 36 46 49 57 60
  • 7.
    Great leaders generatemuch higher income Bottom 10% Poor Leaders Middle 80% Good Leaders Top 10% Great Leaders Net income in millions Source: Mortgage Bank Branches -1.2 2.4 4.5
  • 8.
    Effective leaders havemore engaged employees 1-9 10-19 20-29 30-39 40-49 50-59 50-69 70-79 80-89 90-100 Employee Commitment/ Satisfaction Percentile Leadership Effectiveness Percentile Source: Leaders Across Multiple Industries 24 32 37 43 48 52 58 63 70 80
  • 9.
    What would thesebusiness outcomes mean for your organization?
  • 10.
    © Zenger Folkman2014- EL51.3.910 16 Competencies That Differentiate Extraordinary Leaders Character • Displays high integrity and honesty Personal capability Interpersonal skills Leading change Focus on results • Technical/ professional expertise • Solves problems and analyzes issues • Innovates • Practices self- development • Communicates powerfully and prolifically • Inspires and motivates others to high performance • Builds relationships • Develops others • Collaboration and teamwork • Develops strategic perspective • Champions change • Connects the group to the outside world • Drive for results • Establishes stretch goals • Takes initiative
  • 11.
    The Proven Approach 1.Know What Success Looks Like 2. Measure
  • 12.
    360-degree Feedback Correlatedwith Business Results Provides Clear Measures
  • 13.
    Re-assess Every 12– 24 Months
  • 14.
    The Proven Approach 1.Know What Success Looks Like 2. Measure 3. Develop Strengths
  • 15.
    With more strengths,effectiveness increases 0 1 2 3 4 5 Average Percentile Score on 360 Results Number of Profound Strengths (Competencies at the 90th percentile) 34 64 72 81 89 91
  • 16.
  • 17.
    Each competency hasmany companion competencies ? ? ? ? ? ? ? ? Displays High Integrity and Honesty
  • 18.
    ? ? ? ? ? ? ? “Cross-training” behaviors maybe surprising Assertiveness Displays High Integrity and Honesty
  • 19.
    Competency Companions: “cross-training” ideasfor leaders Solves Problems and Analyzes Issues Relationship Building and Networking Communicates Powerfully Desires to Pursue Excellence Takes Initiative Develops Others Honesty and Integrity Can Be Trusted to Act in the Team’s Best Interest Technical/ Professional Expertise
  • 20.
    The Proven Approach 1.Know What Success Looks Like 2. Measure 3. Develop Strengths 4. Sustain Momentum To Become Exceptional
  • 21.
    The Path toBecoming Exceptional • Pinpoint best leadership traits and choose right developmental focus • Use feedback and action-learning on the job to elevate strengths • Increase leadership strengths from good to great • Sustain—build follow-through into your development plan
  • 22.
    Summary 1. Know whatsuccess looks like – Leverage research and data to define success at all levels 2. Measure – 360-degree assessment – Determine areas to build 3. Develop strengths – Incorporate development into daily job responsibilities – Intentional, repeatable behavior changes 4. Sustain momentum to become exceptional – Development plan – Supporting tools and programs – Reassess on a regular basis
  • 23.
    Thank you Zenger Folkmanhelps organizations flourish by increasing the effectiveness of leaders at all levels. Our unique, strengths-based development methodology enables leaders to move faster and higher. Each offering is solidly grounded in research, utilizing our extensive empirical database. The end results are statistically significant improvements in how leaders lead, how their employees engage and how their companies profit; allowing both leaders and organizations to soar to new heights. Jennifer Lambert 801.228.1495 jlambert@zfco.com Schedule a Call or Meeting