The document discusses the differences between a leader and manager in business ownership. A leader asks questions, raises expectations, creates value and vision, and leads by example. In contrast, a manager uses power and controls by following policies and procedures. To be an effective leader, business owners must prioritize communication, serve as a role model, and develop a team environment where employees feel involved and responsible. The most important aspect of a business is having happy, satisfied employees, which is better achieved through leadership rather than management.

1. LEADERSHIP IN OWNING A
BUSINESS
DAVID KONKEL

2. OVERVIEW
• BEING A LEADER IS SOMETHING EVERYONE WANTS TO BE, WHETHER IT BE AT
WORK, SPORTS, ORGANIZATIONS, ETC. YOU WANT TO BE LOOKED UP TOO, AND
TO HAVE THE “ATTENTION.”
• WHEN YOU OWN A BUSINESS, YOU WANT TO BE A LEADER AND NOT A
MANAGER. YOU WANT TO BE SOMEONE LOOKS UP TO, NOT SOMEONE WHO
TELLS OTHERS WHAT TO DO WITHOUT DOING ANYTHING THEMSELVES

3. LEADER VS.MANAGER
• BEFORE WE GO AHEAD AND TALK ABOUT LEADERSHIP IN A BUSINESS, LETS GO
AHEAD AND TALK ABOUT THE DIFFERENCE BETWEEN A MANAGER AND LEADER
• A LEADER
• ASKS QUESTIONS
• RAISES EXPECTATIONS
• LEAD GROUPS
• CREATES VALUE
• CREATES A VISION
• CREATES A POSITIVE ENVIRONMENT

4. LEADER VS. MANAGER (CONT.)
• A MANAGER
• USES POWER
• CONTROLS
• GIVES DIRECTION
• MANAGING WORK
• FOLLOWS POLICIES AND PROCEDURES

5. LEADER VS. MANAGER EXAMPLES
• AS YOU CAN SEE, THERE IS A BIG DIFFERENCE BETWEEN A MANAGER VS. A
LEADER, AND THE BIGGEST DIFFERENCE IS THAT ONE CONTROLS WHERE THE
OTHER OVERSEES, AND LETS THEM GO AND DO WHAT THEY WANT SO TO
SPEAK.
• AN EXAMPLE OF A GOOD LEADER IS TONY FROM ZAPPOS. HE ALLOWS HIS
WORKERS TO DO WHAT MAKES THEM COMFORTABLE UNDER THE CULTURE.
• AN EXAMPLE OF A MANAGER IS A BOSS AT MCDONALDS. THEY FOLLOW RULES
TO A T, AND THEY GO AROUND TELLING THEM WHAT TO DO, INSTEAD OF
BEING INVOLVED WITH THEM

6. KEYS TO BEING AN EFFECTIVE LEADER
• THERE ARE MANY THINGS THAT MAKE SOMEONE A LEADER, BUT WHAT MAKES
THEM AN EFFECTIVE LEADER?
• THE WAY THEY GO ABOUT WORKING WITH THE EMPLOYEES, WHICH ARE 4
DIFFERENT WAYS
• 1) COUNTRY CLUB MANAGER
• FOCUS MORE ON THE PEOPLE, AND LESS ON THE TASK.
• THIS TELLS ME THAT PEOPLE IS A BIG CONCERN FOR THIS BOSS

7. KEYS TO BEING AN EFFECTIVE LEADER
(CONT.)
• 2) TEAM MANAGER
• HIGH PEOPLE / HIGH TASK
• THIS TELLS ME THAT ALTHOUGH PEOPLE ARE A HIGH PRIORITY, THE WORK THAT
NEEDS TO BE DONE IS A BIG PRIORITY AS WELL
3) IMPROVISED MANAGER
LOW PEOPLE / LOW TASK
THIS TELLS ME THAT THE MANAGER IS FOCUSED ON HIMSELF, AND NOT ON THE
JOB AT HAND

8. KEYS TO BEING AN EFFECTIVE LEADER
(CONT.)
• 4) AUTHORITY OBEDIENCE MANAGER
• LOW PEOPLE / HIGH TASK
• THIS TELLS ME THAT THE MANAGER IS ABOUT FOLLOWING THE RULES DOWN TO THE
PERIOD, AND THAT THE PERSONA OF HIS EMPLOYEES DOESN’T MATTER. AS LONG AS
THE JOB GETS DONE, SO IS THE MANAGER.
5) THE MIDDLE OF THE ROAD MANAGER
MEDIUM PEOPLE / MEDIUM TASK
THIS FOCUSES ON THE PEOPLE AS EQUALLY AS THE OUTPUT OF WORK

9. KEYS TO BEING AN EFFECTIVE LEADER
(CONT.)
• IT HAS BEEN TESTED THAT “TRUST AND CONFIDENCE IN TOP LEADERSHIP IS THE
SINGLE MOST RELIABLE PREDICTOR OF EMPLOYEE SATISFACTION.”
• THIS CAN RELATE TO A FEW OF THE MANAGER THEORIES
• COUNTRY CLUB MANAGER AND MIDDLE OF THE ROAD MANAGER
• WHY THESE? BECAUSE THE FOCUS OF THESE LEADERS ARE HIGH ON PEOPLE, THAT MEANS
THE EMPLOYEE SATISFACTION MEANS THE MOST

10. KEYS TO BEING AN EFFECTIVE LEADER
(CONT.)
• EFFECTIVE COMMUNICATION
• HELPING EMPLOYEES UNDERSTAND:
• BUSINESS STRATEGY
• HOW THEY CONTRIBUTE TO THE COMPANIES GOALS
• SHARING INFORMATION WITH THE EMPLOYEES AND KEEPING THEM IN THE LOOP
• THIS AGAIN GOES WITH COUNTRY CLUB MANAGER AND MIDDLE OF THE ROAD MANAGER,
BECAUSE THEY THINK THAT THE PEOPLE ARE VERY IMPORTANT TO THE COMPANY. IT CAN
ALSO RELATE TO TEAM MANAGER, BECAUSE EMPLOYEE SATISFACTION LEADS TO HIGH AND
COMPLETED WORK HABITS

11. PRINCIPLES OF LEADERSHIP
• EARLIER ON I HAD LISTED A FEW TRAITS OF LEADERSHIP, BUT THERE ARE ALSO
PRINCIPLES THAT YOU USE AS GUIDELINES TO HELP YOU GROW AS A LEADER
AND BECOME THE MOST EFFECTIVE LEADER POSSIBLE
• KNOW YOURSELF AND SEEK IMPROVEMENT
• KNOW WHAT YOU CAN DO AND YOUR LIMITS, AND ALWAYS STRIVE TO BE BETTER. THE
WORST KIND OF LEADER IS THOSE WHO DON’T TRY TO IMPROVE

12. PRINCIPLES OF LEADERSHIP (CONT.)
• BE PROFICIENT
• YOU MUST KNOW YOUR GOALS, THAT WAY YOU CAN COME UP WITH A CLEAR PATH
TO THAT GOAL
SEEK RESPONSIBILITY AND TAKE RESPONSIBILITY
ALWAYS WANT TO DO MORE, AND EVEN IF A PROBLEM FALLS ON YOUR EMPLOYEE,
TAKE RESPONSIBILITY. THIS SHOW THE EMPLOYEE THAT YOU CARE

13. PRINCIPLES OF LEADERSHIP (CONT.)
• SET THE EXAMPLE
• BE A GOOD ROLE MODEL
• DON’T JUST TALK THE TALK, WALK THE WALK
• KEEP YOUR WORKERS IN THE LOOP
• KEEP THEM INVOLVED
• COMMUNICATE WITH THEM

14. PRINCIPLES OF LEADERSHIP (CONT.)
• WORK AS A TEAM
• NO INDIVIDUALS
• MAKE EVERYONE FEEL LIKE THEY ARE AS IMPORTANT AS YOU
• PASS ON YOUR SENSE OF RESPONSIBILITY
• DEVELOP GOOD TRAITS
• HELPS THEM BECOME PROFESSIONAL

15. MY OWN OPINION
• AS YOU CAN SEE THERE ARE A LOT OF FACTORS THAT GO INTO BEING A GOOD
LEADER AS A BUSINESS OWNER, AND AS A FUTURE BUSINESS OWNER, A LEADER
IS THE ONLY WAY TO BE.
• BOSSING AROUND NEVER WORKED, AND NO ONE LIKES WORKING FOR SOMEONE
WHO GOES OUT OF THEIR WAY FOR SOMEONE WHO IS SELFISH

16. MY OWN OPINION
• BEING ABLE TO SHOW RESPONSIBILITY, BEING ABLE TO WALK THE WALK, BEING
ABLE TO PASS ON GOOD CHARACTERISTIC TRAITS NOT ONLY IMPROVES YOUR
EMPLOYEES, THAT ALSO IMPROVES YOUR BUSINESS
• HAPPY EMPLOYEES = BETTER WORK ENVIROMENT

17. LETS REVIEW
• A TON OF WAYS TO GO AHEAD AND BE A LEADER, BUT THESE ARE SOME OF THE
MOST IMPORTANT THINGS TO BE A GREAT LEADER
• COMMUNICATE
• WALK THE WALK
• GET EVERYONE INVOLVED
• BE A GOOD ROLE MODEL

18. IN CONCLUSION
• ALL BUSINESS’S WORK IN DIFFERENT WAYS, SOME ARE SUCCESSFUL BECAUSE
THERE IS A MANAGER TYPE BOSS, AND OTHERS WORK WHEN THERE IS A LEADER
TYPE BOSS. BUT I THINK IN THE LONG RUN, THE MOST IMPORTANT PART OF
YOUR BUSINESS IS THE EMPLOYEES, AND I STRONGLY BELIEVE THAT THEY WILL
BE HAPPIER IF YOU LEAD AND HELP THEM, RATHER THAN BE SELFISH AND TELL
THEM WHAT TO DO.
• BEING A LEADER, WHETHER IN A BUSINESS OR ANY OTHER SCENARIO, I BELIEVE
IS THE BEST WAY TO GO

19. WORKS CITED
• CLARK, D. (2015, AUGUST 2). CONCEPTS OF LEADERSHIP. 11/7/16. RETRIEVED
FROM HTTP://WWW.NWLINK.COM/~DONCLARK/LEADER/LEADCON.HTML

20. THE END